LBC Express
Reviews and Complaints

Delivery was not made, but tracking says it was delivered and the parcel was returned since I was not around. This happened 2 times but i was present in the house
3rd time I asked, it says my address was incomplete?! I even left an authorization letter with the guard on duty.
Your delivery team is unbelievable to even indicate an incorrect status that did not happen in the first place and at the same time does not contact the owner before delivery or returning the parcel. Pls action on this asap.
It sucks that your contact center does not have a way to escalate this to your team internally. This is really unaccepted as it is taking 2 months for the parce to get to me and it is now my 4th time to ask for redelivery.

As I received a text message from the bank that my cc is about to be delivered today in my workplace, I waited the whole day but then as I track my package through their website. It says ''attempt to deliver but unknown recipient''. So I rush to the nearest LBC store, they told me that Deliveryman Mark Gil Fernandez in Rizal attempted to deliver it and ask a person named ''baby'', that person does not recognize my name. Is this some kind of fraud? No one here in our store has that name. I haven't seen any LBC personnel or even their shadow came here to look for me. The next day my package is for return status in the bank. Worst service ever. Lazy deliverymen. So I called the bank again so they can redeliver.

I've been informed that my package was received by Glad Mariano, however I am not, in any way, affiliated with them. I reside in a dormitory and I asked our personnel if they have received my package, asking about Glad Mariano and I have been told that they haven't received any package nor do they know who the person is. I have waited until a few days in hopes that the supposed 'authorized representative' will hand it out to me but I did not receive anything. I'd like to know how I can retrieve my package.

TL Gaa promised to deliver my Cc at my house since it wan not delivered twice. The original date was oct 3 and uptil now, we are still waiting to deliver my credit card.

After complaining this directly at the warehouse, the provided address above, they promised me to deliver it to the address I gave and asked me to get my no. So they can contact me directly. They said that pickup the item or the credit card at the warehouse is not allowed because of the fraudulent issues before. We agreed.

But now. I stayed at the house waiting for the delivery. No text or call from you guys but when I checked they status of the delivery, they werent able to find the address when in fact I almost provided all the instructions that they needed.

I want to complain the team lead that I talked to yesterday and the 3 delivery boys who went to my house.

I am now depress because of what happened. Staying here at the house to wait for the delivery.

These are the transaction Ids

[protected]
[protected]

1st nagmumurahan sa front desk akala mo nasa bahay lang
2nd hindi ina assist ng maayos mga clients nila, pinag antay nila ako ng 1hr para lang sa pick up na delivery. Pinag sulat ako samantalang need lang naman ipakita tracking number. Tapos sabe ng employee na 1 na kailangan daw magsulat para mabasa yung tracking number. Sinungaling pa e yung kaka pasok lang na client binigay lang tracking number. Buti pa yung isang employee sinabe yung totoo, gagawa pa palusot yung isa.
3rd. Ate tawag sa customer? May proper training ba lbc sa employees nila.

Reviewhin niyo cctv para makita. Thank you

I want to complaints LBC for giving my address to one of the bank here in the Philippines, I have a parcel from my brother I received it today Oct 24, 2019, nagtataka lang ako same time another letter from a bank came delivered by LBC also and the date of that letter is oct 1, 2019. But when I track the letter from that bank using lbc app it shows that it was processed same day with my parcel from my brother. It is oviously that LBC gave my address to that bank. That bank traced my address from LBC. I just hope my personal info like my phone number got protected. LBC should investigate about this one. This is a privacy and securiry concern.

Dear Miguel Camahort,

Issue :[protected]

Im complaining these people:
Delivery Man: i dont know the name
CS rep: Renz Roy 127367
OIC: Mitch Ardales 11902

You should read this so you will know how your people are working!

The delivery man is [censored]ing liar and did not attempt to deliver my credit card.

1. I got a message from bdo on oct 14 2019 saying my card and dispatched and this is the tracking number. So i track it on line and saw that it was returned. How [censored] ur system for me to receive a late notice. You should send it 2 days prior right?

2. I called your customer service and complained because no one attempted to deliver it but a stupid customer service said it was failed because of the known receiver. [censored] you all. There's a laundry shop downstair and it is open from 7am to 9pm so there' a lot of people there. And when i asked the customer service if your delivery man really attempted to go here and talked to someone who was it? What was the name? And i was shocked when he said there was no name but it was a ma'am. Oh [censored] yeah. You are all damn liars. You did not dwlier my credit card and there was no [censored]ing attempt.

3. [censored]ing great customer service. I asked to talk to somone higher than who i am speaking with but he refused many times and put me on hold for a long time. Perhaps, he was thinking i will eventually give up. Is this the proper handling of the call? If your customer ask to talk to a supervisor or manager then you just need to say that we dont have a choice but to talk to them? Bravo! Your service is all [censored]ed up! From how you handle you delivery to giving a [censored]ing world class customer service.

You did a [censored]ing great job LBC! Will never avail your service and recommend you!

We visited LBC Fora to transact our cash out but since they don't have sufficient fund to give the amount, we just decided to get reservation of such cash (40, 000). They said they will contact us as soon as possible.
We didn't get an update on that same day, we then visit the next day LBC Ayala Mall. And same scenario, the teller just said they don't have such fund to suffice the amount.
My concern is, the establishment doesn't really value CONVENIENCE of the customer . It doesn't really help us, we need the money immediately but then we can't get the amount just because LBC doesn't have enough fund.

Hi, goodmorning po follow up ko lang sana yung complain ko regarding sa shipment ko na ready for delivery na sana yesterday pero na cancel kasi may "shipment issue" anu po ibig ba ibig sabihin nun?.Kasi i badly needed those package po. Kung pwede sana gawan niyo po to nang action kasi door to door naman po kasi yun pano napunta hindi nakarating sa akin yung shipment.

Your reply to this is highly appreciated po.

Please see attach photo for your reference.

Sobrang pangit ng service niyo. Until now hindi ko pa narereceive yung item/delivery ko. Nung monday pa lang nakalagay na "Please expect the delivery within a day" so nag expect ako nagpalate ako sa work ko para lang mareceive ko. Walang delivery na dumating putangina niyo talaga. Tapos biglang magbabago na naman yung status, kahapon tumawag ako sa csr niyo ang sabe saken due to highwork load ng delivery kaya hindi siya nadeliver saken ng Monday however naka out for delivery daw siya the next day kung kelan ako tumawag kaya expect ko daw na madedeliver within a day. Ending, naghintay na naman ako wala na namang dumating. Kingina nyo talaga lbc. WALA KAYONG KWENTA kahit kelan. Napaka bulok ng service nyo, I will never recommend this [censored]ing carrier anymore. Until now I'm waiting for my delivery mga leche kayo.

Here's what happened, the package I was trying to pick up was sent on 10/17/19. I went to your SM branch on 10/18/19 but I was advised package was not received yet.
I went back on 10/19/19 and the aforementioned staff (with eyeglasses) advised that package is in the delivery hub because the delivery man could not find my address. I told her that package was for pick-up. She just shrugged her shoulder and said it's not with them and even accused that probably the package was for delivery. I was like, why would you say that when you got the tracking number in front of you and the data shows "pick-up".
I corrected her that package is for pick up.
Then she stayed mum and did nothing. No apology about their miss or whatsoever.
I was not even concern about her unethical behavior, I was more concerned about her not even checking what she could do to address the issue.
I then asked her if she can send a request to send the package back in their branch so I can pick it up. Your staff said she can send a follow-up request. Since I worked for customer service also, I was expecting she will educate me of the turn around time so I know when to come back. To my dismay, she did not and just stood there looking at me, doing nothing. I then inquired of the turn around time. She said possible day is on Tuesday, which would be 10/22/19.
Since I am already traumatized with the branch's inconsistency, I asked when would be the definite date. And with a very unfriendly face, she answered with the same, POSSIBLE day is on Tuesday.
Trying hard not to show how pissed she is making me of how she is taking the situation, I simply asked her one more time of the turn around time, she said 2-3 days.
I was so disgusted with her service it probably showed. She then said I can also call their branch to check and wrote down the office number on a blank information sticker.
I said thank you and left the branch.

This is not the first time I encountered such bad experience in this branch.
You may track me sending a feedback a few weeks back. I mean no harm, I prefer improvement because I've always used your service. The only problem is not all your branch share the same good customer service practice.

Thank you!

Hi goodevening, i just wanted to complain regarding on this matter. Earlier today around aroun 1:30pm it has been said that ready for delivery and expect package for today then why is it suddenly change around 2:16pm? I am expecting my package for today but it ddnt come..What do you mean by "shipment issue?. Please enlighten me with this.. Your immediate action for this matter is higly appreciated.

PS; Please see attach file for your reference.

Taking too much time! There were two staff, boy and a girl. The male staff seems to have been doing a lot of things in his computer. But has never called anyone in queue for the whole one hour. The girl's line moves but takes 20mins per person. I am just getting a cash on pick up because I dont want to incur any penalty but it has taken me eons just to get a simple package. Pls remind these staff to be more considerate of other people's time.

Tracking number: [protected]. I was checking status of the package. It shows ready for delivery within the day. But upon check it after a couple of hours, it shows system issue and get in touch with you right away. I have been sending packages to the same address. I don't have any issue with the first 2 transaction. This is the 3rd package and the first time I encountered this issue. Such a disappointment.

Since oct. 3, 2019 I am requesting a certification that the said parcel was not delivered because of the consignee refused to accept it.
They did give me a scan copy however, for 2 weeks we are requesting for a hard copy of it but still no response. We need the hardcopy of the said certification for the legal purposes. But we think that they did not give any attention to this.

I send my documents last Oct 7, 2019 but unfortunately they gave it to the wrong person so Oct 9 i call LBC hotline to retrieve the documents and give it to the consignee but until, four times i called LBC and there is no action taken .The documents is very important and it is original copy. Hoping and praying that you retrieve the documents and gave it to the consignee.My tracking no is [protected]. My documents is for Dindo Tolentino and not for labi ramirez

Bakit po ganun almost 2 weeks n hnd prin nag ttxt ung ilang branch Ng LBC, nakuha n lahat nung items n ipinashipp ko, pero until now ala png txt, pati ung cash n binayad Ng buyer hnd ko parin nakukuha, naka ilang beses ko Ng follow up sa lbc yn pero Wala paring action, nasaan n ung mga perang ibinayad ko, dyn sa COP n yn, paki gawan nyo Sana Ng action yn, pinaghirapan ko po ung perang binabayad dyn, Kya Sana po paki asikaso nman po.

I received a text that said there was a delivery coming and asked to prepare payment of Php 2200. I did not order anything for months. They did come to my house, luckily I told my mother beforehand. I just wanted to know who is this sender or if this is a scam. I didn't get to see who the sender was unfortunately. but this is the LBC courier's number: [protected]

I received a text from LBC express that my package will be delivered today. It's almost 5pm and I haven't received my package yet. Is there any chance the package will be delivered today? Or better yet please inform the customer if there is any delay with the delivery. I was so excited to receive my parcel yet no courier arrived today. Please improve your services. It's very disappointing if you get informed your package will arrive today and you wait for nothing.

it took me 3 hours to get my money because your workers here talk too much about their [censored]. they also do slow packaging the people in here is annoyed and queued. this lbc has 2 worker and we are only 8 people in here waiting for 3 hours.. they also entertain people who got didnt got here at the first place

please make action about this immediately.