LBC Express
Reviews and Complaints

I have been waiting for my delivery but still not delivered. In your website shows out of delivery for three days but never delivered here. I checked it now and it shows COSIGNEE not KNOWN. I did not even receive a text message that an order will be delivered and now it shows not KNOWN? Are you really doing your job here? You are wasting all my time waiting for the item. I hope you understand we have our lives to take good care of. Now you are a delay of our lifestyles. Are you sure you are doing this business? if you do not want then quit. You are making it all complicated.

My parcel was already picked up by my costumer and it is already reflected on the website that it has already been picked up a week ago. i tried to claim my money since it was declared branch remit, but they required me to show the text message of the branch where my parcel was picked-up, BUT THERE WAS NO TEXT MESSAGE SENT TO ME EVEN THE PHONE NUMBER I REGISTERED WAS CORRECT. until now they have no action about this and still keep insisting to me to wait for the text message before i can claim my money. Now, i think they have no plans of sending me the message and i am waiting for nothing. PLEASE GIVE ACTION

We submitted a package due for delivery to Dasmarinas Cavite last July 23 amounting to 298 pesos. Around August 1, receiver told us the package isnt with them yet. We contacted LBC and theyre insisting that we provided the wrong address hence they couldnt deliver it; even if the address we provided is correct. Even the receiver has informed us that they previously receive package from LBC. They asked us to pay for another 298 pesos for retransfer of the item for pick up on their nearest branch. We requested to have it transferred to LBC Langkaan 1 Branch in Dasmarinas Cavite. The employee there issued me an official receipt which took so long to write. The employee there was a newbie and was so slow with her service. She informed that the item will be ready for pickup the next day and they will notify the receiver once it is on their branch. After that, on August 2, 2019, LBC texted me that the payment i re-paid was void and to be returned to me. On August 7, 2019, receiver informed me she hasnt received any notification and when they retracked it with tracking no. [protected] it can be seen there that they delivered it again to the wrong pickup branch. I went to LBC to re-claimed the voided payment and inform them with what happened and they only told me they will email their team. She told me, the same slow employee, that the item wasnt picked up and so they have to return it again to their main hangar or warehouse or whatever. It wasnt picked up by the receiver because it was on a weekend which they dont have any operation. How come they couldnt even let the package stay there for atleast a week for pickup or why didnt they notify the receiver? The package was long overdue for delivery and is an urgent matter. Their incompetency is causing trouble on our ends. Supplier deals are at risks here.

Good day maam sir I am complaining about my un deposited payment of my previous transaction on your company lbc. this are the parcels and their amount that are not deposit and no confirmation.

173123621693- 1080
173124026425- 1080
173123434248- 1999
173123434336- 1999
173123434071- 1999
173123435009- 1999
173123434258- 1999
173123434238- 1999
173123434386- 1080
173123434131- 1080
173123434298- 1080
173123434582- 1080
173123434650- 1999
173123435167- 1080
173123435834- 1999
173123435658- 1999
179931082433- 4860

TOTAL: 30, 411

Per information that had appeared from LBC tracking, my packages arrived at delivery team in Legazpi City at 12:42AM August 6, 2019. Unfortunately, these packages have not been forwarded until 5:00 PM same day to LBC Br Rizal St, Old Albay District, Legazpi City where I am supposed to pick them up. For more than 4 hours, LBC delivery Team did not bother to deliver the packages to the pick up point. Why this delay?

Phone number: [protected]
Tracking Number: 1268-[protected]
I've been following up this shipment for how many days now and still hasn't arrived! I really need this document and it seems like your team doesn't care. I also requested to transfer this for pick-up instead of door to door delivery, i asked for update a day after and still no actions have been made. This shipment is still pending in your bulacan warehouse! I've already mentioned so many times that this is urgent but still no actions taken. They've been saying/committing the same thing, but no one does anything! Do something about this!

One of your staff from lbc marulas branch named marco luloy oic (according to him his the officer in charge that time) august.06, 2019 around 12:00 pm - 1:00 pm provided a horrible customer service. Here's what happenned I approached the lady on the front desk in regards with my encashment of my money refunded by lazada pay-out she asked me how much is the amount on my transaction. I replied to her 1.6k she answered that they will not be able to processed my request because they should meet the 100, 000 qouta. I told her ok and she referred me to the other branch which will consumed and waste my time and money. I asked her a question what if the branch that you're referring to also need to hit their qouta and also advise me to try with other branches. She did not reply though the man that has a lot of tattoo's named marco said that they will allow it. Then I filled out the form given by him then wait for my number to be call. Then during my time marco mention that there's discrepancy on the name I asked him about the exact problem. He mention about the suffix (ii) which is different from my umid (ii). I explained to him that there's no problem at all since the only difference is the second (i) is in lower case but the named itself are just same with my photo shown on the id I also have the valid tracking no. And then he disagreed he's keep on telling same answer with a rude sound. He's not treating me as a customer and he's also trembling while explaining which like he did something wrong.
In addition I called lbc customer service and spoke with jerome which he told me that I can still get the money since the only problem is just about upper and lower case letter on my suffix. I explained to him what happened earlier and he transferred me to a supervisor named madeline villanueva and vent out what I experienced in the store.

I'm looking forward for you to take a disciplinary action on that particular staff and make a review about the real meaning of good customer service not horrible customer service.

Good day. I was tracking my delivery and the status said "shipment issue, please get in touch with us through our official customer care channels"

My tracking number is [protected].

My question is what is the issue? I was waiting for the delivery all day because the shipment status is "Ready for delivery. Please expect delivery within the day."

Hoping for an urgent response and action regarding this matter.

Thank you.

The shopee app and the xpost integrated shows that there were 2 delivery attempts that failed in delivering my 2 packages. Usually the LBC Naval will contact me for the schedule of my delivery but now they just post the status that the adress is ODZ but our house is located near the highway of leyte leyte. The courier is not being reliable or just lazy. I have a transaction history in shopee buying in the same store, the same courier the xpost integrated and the same LBC Naval but this time the delivery has failed which is a bit frustrating.

Im going back so many times already at different lbc branches in signal and hagunoy taguig city area and 3days already they said that the prepaid services was unable to do the service... my reply/prepaid documents was urgently needed and until now i havent send it becos they said that the prepaid service/app was updated or change to different i dont know wat they r saying and the sysytem is always prompt error.. so how do u settle this. i always and everyday send prepaid docs and my docs are all delayed! If ur going to upgrade or change ur system pls do it properly or tell ur staff how to do it! Noy like this they having trouble with ur system we are very affected!

According to PD No. 048 (https://www.lbcexpress.com/uploads/media/downloadable_file/0001/01/c9c1cadf25ae77e3f9a68c1e1572af6389ee080f.pdf),

Knives, kitchen and construction tools with sharp edges (i.e. Chisel, Rasps, Hand Saw),
and other sharp objects that may be used as a deadly weapon are acceptable as long as it
is in the original packaging or use proper packaging material that will cover all the sharp
edges.

My complaint is about irregularities in different branches that will allow knives, kitchen and tools with sharp edges to be shipped via LBC despite being in its original packaging or properly packaged that has a sheath or a packaging material that covers all the sharp edges. I have experienced this personally when I sent a package of unopened and in its original packaging (came from the store directly) knife and I had to open the unopened packaging in order to be allowed for shipping. Although I was able to ship this, it was unfortunate for me because this was an order of a client and client was expecting to open the packaging herself.

Friends who are in the industry of blademaking or related to knives have been having a hard time with this ruling because of the inconsistency. There are branches that allow and branches that do not allow for one reason or another. A reason we heard was that the employees who were part of the Union will not do it because they are protected by the Union so they can't be fired for this.

As someone closely working with the blade community in the Philippines, I would like to have clarification if knives in its original packaging (meaning, bought from the store) and even has a sheath covering the knife, or properly wrapped that nobody will get stabbed, is allowed to be shipped. If it is, then ALL stores, regardless if employees are part of the Union or not, should be able to ship the knives according to the required packaging.

I have attached a sample of the knife I sent which the employee asked me to open to put the knife in the sheath that's included in the packaging. In case the plastic covering cannot be seen, pls refer to the corner first knife (the orange color) to see the plastic.

Hoping for your clarification.

I thought my parcel will be delivered on they day as it was stated on the site. To my dismay, I didn't receive any. It says that the shipment was not delivered since recipient's address is out of LBC's service area but it's just half kilometer away from my house! I also didn't receive any call or message regarding my parcel. If I didn't track and trace it, I wouldn't know. I've been calling the office many times but no one's answering.

I still did not received my shipment all of you guys same reasons and reasons that you cannot locate my address, out of delivery, unknown persons, no consignee available! Reasons and reasons but your not taking actions! I been in my house everyday and always and I never go out after work I stayed in home all the time! No one no lbc come and walang kumakatok sa bahay namin para merong magdeliver! This was already 2 months now and I still did not received the package I wanted to have! I already send you a sketch of my address the pic of the sketch but nobody tried to look for it!

I have already an appointment from my local dti office here in cebu I already called them and have already an appointment and I will file a complaint about this! This was taking too long!

On July 24, 2019, I sent a long brown envelope containing a motion to Allan Valencia in Cebu City thru LBC Padre Faura St., Ermita, Manila. The tracking number is 1496 4061 2328. Up to date, or after the lapsed of 7 days, the package I sent has not yet been delivered to the intended recipient.

As per verification with the LBC tracking system, the recipient's address cannot be located, thus, it instructed me to coordinate with LBC customer care channels. It further directed me to inform my recipient to claim the shipment at Cebu Claiming Team 2.

LBC system will certainly disclose that I've been sending package to Allan Valencia in Cebu in many occasions since 2018, thus, there is no valid reason for the LBC server to state that the recipient's address cannot be found. Assuming the address indeed cannot be found whatsoever, the LBS server should have called the recipient's contact number in the duplicate official receipt to trace the address. Why the LBC server did not call the recipient's number if he/she cannot locate his address?

Further, I paid for a door-to-door delivery of my package so it is improper for the LBC server to instruct the recipient to claim the shipment at Cebu Claiming Team 2.

The motion contained in the envelope could have been filed with the NLRC Regional Arbitration branch VII on July 26, 2019 (Friday) or latest on July 29, 2019 (Monday) had the same been delivered on July 25, 2019 following the transaction status that the package is "Ready for delivery. Please expect delivery within the day" on July 25, 2019. The motion is material for the execution of the judgment rendered by the NLRC in a labor case and should have been urgently filed.

On July 30, 2019, I was able to talk to certain Jon thru 8585-999 and advised me that the package will be delivered in 2 days, or until August 1, 2019. As of this writing, however, no delivery of the package has been made to Allan Valencia.

LBC should explain this undue delay of seven (7) days and counting in the delivery of my package in Cebu. Otherwise, I will be constrained to resort to legal action to protect my interest and demand for payment of damages.

Please give this matter the preferential attention it deserves.

Truly yours,

Atty. Francis Jay Remigio
Hirotiger International Agency, Inc.
Malate, Manila

To the Management of LBC:
I am writing this to express my concern regarding of the delivery of my package. The online seller of the online shop where I ordered my package paid for a door to door delivery package just like how I wanted it to be. The package arrived on July 30, 2019 at my exact address since it's a door to door. But, I couldn't claim my package because the delivery guy is asking for a two hundred and fifty pesos and telling me that it was a cash on delivery basis. I explained my side and told him that I've already paid my seller for the package and for the door to door delivery cost. He told me that he would return it to their hub and check if there's an error because he doesn't also want to pay two hundred and fifty pesos for a charge if it's their error. He even mentioned that I might receive it on Monday which is July 29, 2019. And now, July 31, 2019 I decided to tracked my parcel since it's already taking too long, Only to find out that it is ready for claiming on their branch at Pulilan Delivery Team. My concern is, I have already paid for a door to door transaction because going to their branch is really a hassle since it is quite far from my home. And yet, after paying for a door to door transaction I still need to go to their branch and waste time and money for a fare and probably need to pay again for another transaction.

I hope I can received a feedback from you. You may contact me to my email [protected]@gmail.com

Thank you for your time reading my complaint letter.

Sincerely,
Ms. Faustino

Hi good day to you guys, I just have complaint again with the same product that I was complaining before, I'm sorry to say this but I am so so disappointed with your delivery team, I know that the address I was provided is out of LBC service. Someone called me from your delivery team that they're going to deliver my order, I really appreciate that coz even my address is out of your company service you still try to deliver it, sadly I'm not at home when they called so the man asked me where I am I gave him the address and he said that he will going to transfer my package to the delivery team that was assigned in the address where I am staying now, I've been waiting for them to call me, I've been waiting for that package for how many weeks . I tried to track my package using your tracking system and [censored] you know what I saw? There's a message there that really drive me mad, it says there that THEY TRIED TO DELIVER THE PACKAGE BUT I REFUSED TO RECEIVED IT. F**k I didn't received any call from you guys how come I refused it? Can you pls do something? If those folks need to be fired pls do so they're not helping your company.

Hi lbc, why is it taking too long to deliver a package from manila to puerto princesa city (ph)? An acquaintance sent a package to me (tracking # 1731 4606 0257) last july 24, 2019 from manila but has yet to be delivered to me at the address specified by the sender (puerto princesa city), btw, as of the time of typing, it is now july 30, 2019 12:30pm (6 days after the package was sent). What is causing the delay? Maybe you should audit your personnel here, they are doing a terrible job and giving your company a bad rep..

Allan s. Manuel

Good day!

I would like to complain about LBC's convenient excuse of not delivering and just stating in their report 'unknown recipient'.

The address is correct and I was in the said address the whole time. They also have the contact info of the sender and recipient. So, how can it be 'unknown recipient'? No one came and there was no delivery

Example: On July 17 it says in LBC website " We tried to deliver but recipient is unknown..."

Huh!? I was here in the house the whole day waiting for the delivery to arrive but none came

In this case, placing 'unknown recipient' when the recipient is present in the correct address is false reporting and becomes a convenient way of avoiding LBC's responsibilities and duties. The delivery man can always pretend that he attempted to deliver and after 3 'pretend deliveries', ask for the customer to pick it up. I hope there's a way for customers to be protected from this kind of excuse and lies.

While I was tracking and waiting for the delivery, my emails and effort to chat with the customer service were all unanswered.

After that, LBC wants it to be picked up.

In my frustration and since I need to work at home I want to have it picked up by Lalamove or J&T express or Transportify. I discovered these couriers in google because dealing with an unreliable LBC is so exasperating. But even that, LBC failed.
Here are two conflicting replies on the pick up destination:

"our warehouse is located at LBC CAINTA WAREHOUSE, KM 21 ORTIGAS EXTENSION, SAN ISIDRO, CAINTA, RIZAL. As of now, we are waiting for the update from our team for the re-delivery schedule. Thank you. - Mai, LBC Customer Care Associate"

"Hi Lisa Santos, apologize for what happened. But the address is located at BOSS GAS STATION ALONG ORTIGAS AVE. EXTN., BRGY. SAN ISIDRO, CAINTA, RIZAL. Thanks- Riza - Cust Care"

Also, in LBC express FB page, it says Lisa liked this page. When actually I didn't. So disappointing.

Dealing with LBC has become a traumatic, exhausting experience.

Truly yours,

Lisa

I am regular sender at LBC. Every week i send parcel thru this delivery agency.

Last July 29, 2019 at LBC Branch in SM Bicutan, I got my queuing number at around 7:30PM, way earlier than their cut-off time of 8PM. However, I had to wait for more than 1hour and to even call the attention of the staff for them to notice that I am still waiting to be called. The monitoring screen/notifying screen was not working, so they were just calling numbers depending on whether they like cargo or money transactions.

When they finally noticed me (because I was the last person there, though I was not the last to arrive) all they had to say was that it was cut-off and I should just return tomorrow. I understand the cut-off period because I've had this kind of transactions many times before, what i am complaining is the lack of due notice from the staff, that I had to wait for one hour for nothing. It seems like I wasted my time there!

Now, I don't want the same experience again. Actually, I have had this experience not only once but I let those other incidences pass. Seems like I should have lodged my complaint earlier because it's becoming repetitive, costly, and more than annoying.

If LBC cant handle the influx of customers why not make an earlier cut-off notice to ensure those who got queing paper wont wait for nothing? Or why not hire more people during peak periods?! The common ethical standards is to let your clients know if you can't serve them way ahead, rather than to let them wait there for nothing.

More than efficiency of delivery of parcels to recepients, everything starts from the acceptance of parcel at the drop off site. If this continues, might as well change courier rather than continue wasting my time.

Client Number: Cargo - 94

How to resolve this?
1. Improve the system of queuing. It became so messy and disorganized when the notifying screen went off. People were asking, who's next? What number? It's like a wet market.
2. Train the people well (especially handling client influx when peak period)
3. Train the people well (I should repeat this for emphasis)
4. Have an earlier cut-off if necessary. Dont provide queuing number if you won't honor it!
5. Hire more people.

Im Jenefe A Baula may pinadala po ako na parcel sa koronadal south cotabato kay Hanna Mae Sukan nung isang araw pa po nya na received pero hanggang ngayon wala parin ung text ng LBC at yung payment ko hnd padin na itext sakin, COD po un, ito ung track number 1731 2453 8179. Please gawan nyo ng paraan at ibalik nyo sakin ang payment dhil akin nmn tlga yun ang pangit ng service nyo ayusin nyo, lalo na ang COD at pera pinag uusapan dyan nakaka agrabyado kayo ng business ang hirap nyo na pagkatiwalaan kya pla sabi ng mga tao pangit ang LBC, dont be a scammer okay, kya pala lht ng number nyo di matawagan cuz you're trying to avoid customer complain 😠