LBC Express
Reviews and Complaints

Lbc stupidity. We sent urgent hospital records to dr. Canal at x-ray dept of pgh manila. Your stupid lbc delivery man said that nobody knows the doctor there and asked another doctor and said that doctor does not know her too. Of course, so many doctors in a hospital. New and old. Intern or visiting. Stupid lbc delivery man not to ask the hospital x-ray dept or main lobby reception for more details. His stupidity is horrendous because
1. You can contact the sender of the pouch was not delivered and you stored it for weeks for what stupid reasons
2. You could have texted or call the receipt, dr. Canal to inform her of the delivery
Your stupid expensive rate, you do not have extra customer service to inform booth the sender and the recipient the pouch is accumulating dusts in your warehouse.?
That address is not that is it hard to find, fire that stupid delivery man who did not realise hospital records are urgent and lbc can not seat on it forever. We can file a case on your gross neglect. Thank you. Talking to certain in rea gallardo lbc iloilo e. Lopez branch jaro to deliver the package now. Do not be stuoid, find ways.

Hi! I am the shipper, hopefully my complaint will be addressed to the management of LBC. I've send the document dated August 15, 2019 until now the consignee haven't receive any.
I've been tracking the LBC and until now no deliveries have made, the courier don't even called the consignee. So what's the use of getting our contact #?
I've been calling your call ctr. 3x but nothing has changed, they only got some info then nothing happens. What kind of service "padala" you have? My goodness! LBC service sucks!
POOR SERVICE.

As per tracking status from LBC in the attached picture, the package was for delivery on Aug 15 within the day. I received a call from the recepient today, Aug 17, this morning the package was still not there. I went to the branch where I sent the package and true enough the staff informed me it was for delivery Aug 15. The staff at the branch sent an email to Cebu cargo team, as I was told while I was there but there was no response from Cebu. I was advised to call customer service to follow up. I did call and talked with Jah Irebaria and her supervisor Eric Devera. While they were nice handling the issue, I could not accept their "pasensiya napo" answer. I requested Eric to call Cebu immediately and he told me it was difficult to get in touch with Cebu. I ask if there is only one number he said yes...and I was really angry there is only one number for Cebu for LBC? I told Eric I could not accept the pasensiya napo if the package cannot be delivered within the day. I gave them three options where to deliver, but unfortunately Eric was not very helpful.
I am disappointed with LBC... I hope this is not just a pakitang tao that complaints are heard...looks like there are a lot of complaints already here but I have not read any resolution from the complaints. Can we be given feedback? Or is this just like complaining to the walls? I hope not.

I just want to file a complaint about the parcel I was supposed to receive days ago but it has been in Zamboanga distribution team according to the tracker, it was received there last August 10, 2019 but until now I haven't received anything yet. Please do make sure that the parcels you will deliver will be received on time! It is the first time that this happened to me with LBC! Most of my deliveries arrived on time especially those who do not stop at Zamboanga Distribution Center! Please improve your service if you want to have great costumer satisfaction!

good day. the mail man tried to deliver my mail last august 13 and 14 but I was not present on the mailing address to receive my mail. I waited on the 15th but no attempt of delivery happened. on the 16th tracking update said it will be out for delivery today so I waited but nothing came. evening of the 16th new update was shipment issue already. I chatted lbc in messenger and was informed it will be returned to sender and that i need to contact BDO about it. I need my mail, can I still get my mail? even if I have to pick it up, I would. its going to be too much hassle if it will be returned to bdo. please help. tracking number [protected]

I amexpecting for an update now my clients are waiting for the wardrobes that will use exactly at 7pm today as may receipt stated. Pls im begging you to give me an update with regards to this so that we can find and option and dont wait for it to be piicked up today . We badly needed the wardrobes now . The last update was 2am . I am eaiting for an update today

I went to LBC to pay bills (HDMF), at 5:44pm. I get my number and waited.

At first isa lang yung nasa counter (guy).

Then dumating si "ate girl". She called my number and shouted(angrily), "yung bills payment #xxx cut-off na kanina pang 5pm". Hindi pa ko nakakalapit sinabi na nya yan.

Its my first time here na magbayad, and i don't know na may cut-off. Wala din naman nakapaskil na sign regarding to that.

I walk near her (ate girl), and told her na, next time sabihin mo ng maayos, hnd yung nasigaw sya ng pagalit. Instead na mag-apologize na lang sana, she answered me, "galit ba yun?!". At mas lalo lang nakakainis.

Hopefully, you can teach your staffs na mas maging customer oriented and courteous. Please!

Rude LBC staff (lady) who insulted me with my query instead of answering politely. I was just confused of the number I'm supposed to write on my form since they told me i should avail of their LBC card. I asked for a simple question, i was replied with an insult! to my dismay, i left with a bad and horrible customer experience! LBC please take notice and dont tolerate this attitude of your staff! To the staff whom, i think have a habit of insulting people, just so you know, i know how to [censored]in read, im just clarifying things!

August 5, 2019

The Manager/OIC

LBC Express
GF SM Muntinlupa
Brgy. Tunasan Nat'l Road

Dear Sir/Mam,

I would like to file a formal complaint regarding the package that I sent last July 31, 2019 at around 2:30 PM with tracking number [protected].

The package contained 3 boxes of pure organic barley. The declared value of the item is PHP 3, 000.00 and the shipping fee is PHP 230.00. The consignee was my customer, Ritzil A. Pedrozo and the pick up branch was LBC Gaisano Butuan branch. The package was labeled as PUP @ BXU03.

My customer didn't claim it and I was surprised when she informed me that the said package was badly damaged due to rat bite.

Attached to this letter are pictures as proof of what had happened to the shipment.

The fact that I saw how the package was properly packed and labeled, and the item was in good condition with no damage or whatsoever. I never imagined that it would turn out bad. I chose LBC because I have high expectations that my package would be delivered safely, since LBC Company has excellent reputation in the forwarding industry.

For this matter, I would like to ask your good office to investigate this incident so I can have a fair reason and claim whatever I am legally entitled with.

Thank you for immediate attention to this matter.

Sincerely yours,

Sigfrid Gian Cruz

hi!kakatawag ko lang sa LBC delivery team and ang sabi sa akin ang package daw nasa Zamboanga city na but walang stripper na magdadala doon sa office nila..Very Lousy na excuse naman iyan. Anong ibig sabihin niyan?binubuksan muna ang package before maibigay sa sender ganoon ba iyan?
Hindi po basta basta ang ginamit na pera doon. Na ibang tao lang ang makikinabang. And sana hindi ganyan ang service ninyo..its very very lousy

Dear LBC Team,

I am complaining about my package with the tracking # [protected], which was handed over to Donalyn Bragais of LBC, Walkway Makati branch last August 2, 2019 at 9:54 AM bound to Anvaya Cove, [censored]g, Bataan. The package was not delivered on the promised date which was August 3 or 5, 2019. Upon calling your hotline for checking, below are the reasons/excuses of your Agents:

1. Receiver's address was out of service area (FIRST AND FOREMOST, This was not mentioned by your Associate in Walkway, Makati branch. And I was also assured that it will be delivered within 24 to 48 hours). FALSE ASSURANCE.

2. Agent made a report that upon request, item will be returned to its origin within another 24 to 48 hours waiting time. FALSE.

3. Come another follow-up thru your hotline and was told of the same thing as above. It was even tagged as URGENT!

4. Numerous follow-ups were made but until now, AUGUST 13, 2019, THE PACKAGE WAS STILL NOT DELIVERED! PACKAGE IS STILL IN BATAAN FOR 2 WEEKS NOW.

How come the service is like this? Your Agents keep on making assurance to your VALUED CLIENTS THAT THE PACKAGES WILL BE DELIVERED ON TIME.

PLEASE, DO NOT USE THE WORD "URGENT" IF YOU ARE NOT PUTTING AN EXTRA EFFORT OR UNDERSTANDING TO THE WORD ALONE.

DO NOT ALSO MAKE ASSURANCES THAT WILL MAKE YOUR "VALUED CLIENTS" WAIT FOR NOTHING. THAT IS REALLY NOT A GOOD PROOF THAT YOU ARE INTO CUSTOMER SERVICE FIELD.

UPON RECEIVING/READING THIS, I JUST HOPE YOU KNOW WHAT TO DO NEXT. YOUR PEOPLE ALSO NEED A THOROUGH UNDERSTANDING ABOUT THEIR JOBS AND WHAT IT TRULY ENTAILS. THEY ARE WORKING FOR A COMPANY, NOT JUST FOR THEMSELVES.

I AM EXPECTING A RESPONSE FROM YOUR END BECAUSE THIS IS INDEED DISAPPOINTING.

-YOUR CUSTOMER.

simula sabado (august 10, 2019) lagi nilang sinasabi na wala daw tao sa bahay or nakasarado daw. pero nasa bahay ako buong magdamag tapos wala namang dumadating na lbc dito sa amin or sa street nami tas kapag trinack ko ulit ayun ulit sasabihin nila. Eto yung tracking number paki check na rin [[protected]] makakarating pa rin ba sa akin yung shipment ko?

I arrived around 2:18pm and up until 3:00 di parin natatawag number ko. Until 3:04 sabi ng personnel na lalaki, nagooffline daw system niya, sabi ng personnel na babae, okay okay lang daw. Simula ng dumating ako, 5-6 persons pa lang ng natransact nila. More than an hour akong nag-antay for my number to be called, pero ang tagal talaga. Nagmamadali ako kasi kailangan kung ipick up ang eyeglasses ko pero this branch delayed me for an hour. Natapos ako sa transaction ko sa branch at exact 3:33. Ang dami ng client niyo lalo na pagHoliday. Sana mas mapabilis ang transaction niyo kahit konti. Thank you

Tracking number [protected]
My sister sent an item (dress) last Aug 6, 2019 thru LBC with a committed delivery date of Aug 8, 2019. We called customer care yesterday, Aug 9, 2019 since item was not yet delievered. It was raised that the item will be used by the receiver urgently. Customer care said that the item is already un Guiguinto Bulacan which is just 2towns away from our location (Pulilan). Unfortunately, until this moment (10AM) item was still not yet received and I will use the dress this afternoon. Only if LBC dis not commit that they cannot deliver the item last Aug 8 we will use other courier services but gave a committed delivery date. All customers expect on time delivery. What is more disappointing is despite raising our concern yesterday thru your customer care, our complaint was not acted upon promptly. Even if we mentioned that the dress will be used today. Nobody even bother to contact us so we resorted to calling again your customer care. This is so disappointing. You need to look deeper in your logistics since this incident resulted to dissatisfied customer. Committed delivery date is very important to us client since some items sent are urgent items.

I would like to report LBC delivery Hub in Lucena. They do not deliver our parcel that should be delivered last August 1 or 2. Track and trace keep saying that it was for delivery within the day then after a while they will state that it ready for pick up in delivery hub. Its been one week. And it gives me so much stress and to my client. Then everyday i follow up in customer service but the scenario is always the same. Pleaaassseeee... make action with this.

Recipient/Receiver: Rosita Umayam
Sender: Kathleen Saberon
Tracking No. : [protected]

Wtf! Im so frustrated. How many times niyu ng minessage na out for delivery na ang item ko pero putang ina gumabi na wala padin. Ang tatamad ninyo tapos mag tata track ako sabihin niyo shipment issue. Paano kayo matatapos sa trabaho niyo. Mga bugok kayo. Kailangan kailangan kuna ang package ko. Kakapagod maghintay. Binabayaran kayo ayusin niyo ... !

Document Delivery Tracking no. [protected]
I was expecting my package delivered since 07Aug19. When I checked the tracking this morning, it says recipient unknown in the given address. Now I wonder if you even get to the right address. I had no problem like this before with deliveries, even the smaller delivery services such as Black Arrow and Ninjavan are able to deliver my items promptly.
Update 10Aug19:
I called the LBC customer service yesterday and according to her, rider's feedback was he talked to a certain Ms. Dela Cruz who allegedly said she doesnt know me. I saw a similar complaint for LBC using the same name. Ganito ba ang LBC, they tolerate dishonest employees even if it's ruining your reputation? I feel they have no intention of delivering door to door even if it's what they advertise. Are your riders Subcontracted? If it is then I suggest it's time to change your provider.

Bad experience with LBC,
Bad customer service response,
I sent 3 units of cellphone worth 14, 900 pesos, last July 22, and supposed to be delivered a day after at Baler, Aurora but until now August 8 nothing has arrived/received by the consignee, I went to the LBC branch that I sent the package and they trace it and found out that the package wasnt arrived in its destination and they said that they will investigate. Almost everyday I went to the LBC branch and they always say that they were waiting for update... My God! It took so long for them to have a solution for my concern. I need my package back or make a refund as soon as possible

LBC Tracking no. [protected]

Nakaka'stress naman tung lbc gensan branch paulit ulit nalang.. Kung tunatamad po mag deliver sana magsabi.. Di yung pinapaasa customers nyu na may delivery.. May lakad yung tao di natutuloy kakaantaya delivery na umaabut ng ilang araw hanggang sa kailangan mu pang puntahan sa branch kaso nga di na inaasikaso.. Ok lang once twice nangyari eh yung paulit ulit na.. Hay naku! Nagagalit pa kapag pinapahanap sa parcel na ilang days di nkuha.. Mag antay lang daw sa delivery eh yung isang parcel nga 1month na d pa na deliver binalik nalang sa sender.. Tapos gagalit galitan pa na di kami makaantay helllloooooo business po namin yan.. Kakaloka kayo