LBC Express
Reviews and Complaints

We always sends an important documents and clothes to our clients in south luzon for our business in pampanga. Now this LBC location provided above in Poblacion Mabalacat City Pamp., always change their cut off time which we know that we are still have the time to send it out. One of our personel came in but was refused to be assisted with one of the staff there. This isnt to both of business.

I already made the complaint before about the delay in your delivery. I am making again because you already delivered late with lame reasons and my souveniers are damaged and the box wet. When you say the package will arrive thur or friday with my supplier, you have to deliver it on that day. My wedding was on a saturday and even so it did not arrive. And you give me the reason that it was because of the muslim pilgrims travelling to zamboanga and their baggages that you cannot make space for my package, for my service that we paid? And yet I get no response with the earlier complaint i made..?!

And i still get to pay my supplier the shipping fee for this package that arrived 6 days after the wedding. It's useless. Your service is crap.

Averd Alieto
averd.[protected]@gmail.com
+[protected]

Naireport ko na po kasi ito sa head ng lbc sa bulacan kaya lang gusto ko pa din po magcomplain dito dahil po ang tagal po masolusyonan . Dumating napo yung parcel ko sa pulilan delivery team aug 21 pa po, yun nga lang po May staff ng lbc nga daw po na kumuha nito..yung nagpadala po ng parcel ko hindi pa nya maasikaso na ireport ito sa lbc davao sana nman po na maayos na ito. Nanghihinayang kasi ako sa amount kung Hindi maibabalik sakin ang laman po nun ay Michael Kors at coach na watch po. Para din po sa kaalaman nyo. Eto po yung tracking number nya [protected]. Sana naman po eh magawan agad ng solution ito salamat po. Diosa Mendoza po ito

Ang asawa Kris Jayson Eloursa may pinala NAug 25 3019 sa LBC form Santa Cruz Laguna to Desiree camilon.. witch is UNG padala na un door to door.. to manila ilang araw na Ang lumipas. D parin dumating UNG package. UNG pumunta Ang asawa ko sa LBC santa star santa Cruz. They said d about NG door to door UNG place.. so Kung d pla about bakit ninyo e nakcep UNG padala namin? Then. Sabi NG asawa cge pick up nlng sa LBC. Divisoria nlng.. ok daw inabot na ng ilang araw pabalik balik na UNG pinsan ko sa LBC divisoria wla parin UNG package.. anung petsa na sept3 na. Wla parin Ang package ko.? I'm very disappointed to the service of LBC Philippines.. d kau nakakatulong nakaka stress kau.. we are waiting out time pabalik balik sa out ninyo para asikasohin? Pero anung action ninyo wla? D na ako uulit sa inyo.!

I received a gadget worth 6475 from an online seller name kaygadgets through lbc cash on deliver today september 3 2019, the item is defective and the seller is no longer reachable. I was scamed. I immediately went to your branch near me and ask what should I do about it I want to refund my money since it is still with them I just paid it with their delivery man. But all they said was we cant do anything about it. I am so hopeless. The money is still with lbc and not yet deposited to the account of the seller it is stil savable but they refuse to assist me. I will file a formal complaint to the department of trade and industry (DTI) about this and will file a police report. You can contact me in this number [protected]

Bakit naman po may shipping issue yung parcel ko? Kanina lang arrived already sa lbc bulacan branch. Tapos next update may shipping issue na. Hindi ko lang magets paano nagka issue yung parcel na yun. Eh dinoble naman ang pagcheck yun.Heto po tracking number ko [protected]. Today dapat ang delivery nun. Pero walang dumating. Door to door binayaran tapos gusto niyo pala for pick up.

I've waited for almost 2 hours because there was only one employee ( transactor ). Most of the customers left and complained because of their slow services. I see to it that my ID is in sy. 2018 - 2019 but our School FEU Diliman, starts in September which we don't have YET our id and as far as I know it's still valid for us students whose school starts in September. I also "accepted" money with that ID before. The transactor also wanted me to hand her my enrollment documents, since she questioned me if I'm still studying for proof. I admit my fault for not knowing this kind of rules., BUT please state to your branches the rules you have with my case which is the school year of id's since we are late compare with other schools.

Very Incompetent Courier.
Very poor and disappointing service.
Always late on the scheduled time of delivery.

I'm sorry but it's a .1/10 rating for these people. I highly recommend doing something about the issue on the time of delivery. What's taking it so long to deliver? Why not update us on what really is happening to our ordered product? And another thing. Don't tell us that the product will be delivered this day if it there is uncertainty on that matter. You're just giving us false hope. I feel really bad on doing this, but i had no choice. This keeps on happening every damn time. Please do something about it. Thank you. God bless.

When I check my package on online at
Lbcexpress.com it was successfully delivered but I didn't received the package.. Din I checked to lbc outlet to confirm that how is it true that it was delivered? But they said it was deliver too. But
How is it happening? Why? is it possible happen? as what I've known if someone delivered something they ask ID and signature to the owner of they
Deliver most specially to LbC.. If then we wasted our money and time. And that important document sended to me was missing . How can I get my item back.?

LBC Mira Mesa, San Diego, California branch doesn't want to accept cash if I send money to the Philippines. We were told to fill up the form and we did with all our personal information and that was around late 2018. Up to now, we still couldn't use cash to send money...this is UNSAT.

I need the LBC staff or whoever is responsible on this issue to authorized us to use cash vice using our debit card account.

Your help is greatly appreciated.

Sincerely,
Joel Cepeda
Email: [protected]@pacbell.net

To whom it may concern, I missed the day of aug 28, 2019 lbc delivered my small box containing plants however I am out of the house, prior to that they called me and will deliver them the following day although it did not happen and I waited the whole day of aug 29, 2019. The content is perishable may rot if will take more time unattended. Kindly address my concern to bacoor city lbc, same city I lived. It will be weekend and I believe there is no deliveries. The plants will perish therefore. The cp# of the person who called me was 09569809922 if this will help and my number [protected]

FIRST IMPRESSIONS COUNT.

My first impressions of LBC Express UK were terrible.

I have all the evidence, including transcripts and audio of a call I received to prove something is very very wrong with LBC Express UK.

Clearly this franchise or satellite branch of LBC Philippines lacks professionalism, business etiquette and both the ability & intelligence to respond appropriately and intelligently to prospective customers queries and concerns.

*keep in mind, there are many negative customer reviews online that serve only to make new prospective customer nervous, and in need of having their concerns listened to and appreciated, particularly as on close research online it can be seen that one director to be a Bahraini and living in Bahrain, and the other seemingly of African decent and living in the UK. The latter with a rather ominous director record (with many resignations from a number of non related businesses as seen on Company House UK).

And if that wasn't worrying enough, there has been many resignations of Filipino officers and what seems to be be a Filipino Manager living in Italy.

Wow... Talk about confusing and questionable..

Any prospective customer would not be criticised by an intelligent and God fearing person for having concern, doubts and needing answers to certain questions etc before deciding to do business and putting the trust of their loved ones gifts in LBC Express UK.

However, the result of my attempts to engage with LBC Express UK with a view to gaining some trust and reassurances, we're only long delays, seen but unacknowledged messages and finally a buang and angry so called director (one called Larry Domingo) making an antagonistic, rude and ignorant telephone call to me from the safety of his home/office etc.

Behaving and provoking a heated altercation over the phone in a manner that I am absolutely sure he would never never dare to do to my face, going by his age and appearance.

Clearly an idiot who has brought LBCs credibility here in the UK further into question.

Would I recommend LBC Express UK? No way!

To Complaints Management Department of LBC Express,

I am writing a complain on how they handled our package containing important documents we urgently need. We request immediate re-delivery of our package today. Below are the details of our package:

Tracking number: [protected]
Sender: Michael B. Tabudlong
Receiver: Philippine Business Bank (The Fort Branch)
Receiver Representative: Allan U. Lucio

The delivery failed 2 times (due to holiday and a weekend date) and with wrong status update indicating document was already released to Arlene Poquiz. We called the Customer Care department and requested Archie Solelima, a CSR last August 20 to redeliver the package on August 22 but again the re-delivery failed for 2 days including August 23. Then we called again last August 27 requesting again for re-delivery but they said that they will coordinate again the re-delivery because of the processes and protocols they have. I also called yesterday and answered by a CSR, Brinette Pastrana notifying us that the package was in their Pending Department at Pasay and will take another 2 days for re-delivery which is on friday (August 30). She also said that August 30 will be the soonest possible due numerous pending packages on the said warehouse.

I believe we deserve an immediate re-delivery due to the long and multiple delays.
I look forward that complaints department will have immediate action on our request and issue above.

Thank you and best regards,

Allan U. Lucio
Philippine Business Bank
Corporate Banking Group (The Fort)
807-8845

The item received on August 27, 2019 @9:45 a.m. from that time up to 4:30 pm it was not delivered so I decided to pick it up but unfortunately the delivery in charge did not arrived yet so waited for him for 2hours and yet still, he did not arrive. I ask for some assistance from the people there and I did not receive any proper answer on when and the status of the delivery in charge to arrive. The people has poor customer service. Most of them were busy playing games, watching videos from thir cellphone. They did not even bother to inform us that they were not able to contact the delivery guy coz it was out of reach, if we did not follow up. Some of the deliveries we're back already in the office and even go home. Without being attended to, I left after 2 hours of waiting. Thank you

Ang tagal ng processing nila kasi nkikipag kwentohan pa ung cashier/teller sa kasama and akala ko first come first serve ang service nio? nauna ako magbgigay ng form sa teller kaso inuna nia pa ung sumunod skin na iprocess ang form. So un fair ang ginagawa ng teller. Sana naman imaintain yung first come first serve na policy and hindi pagandahan ang gawin nila

[protected] this is my tracking number for a shipment from a souvenier supplier from batangas to zamboanga city. The box was accepted at Bauan on August 20. The shipment was expected to arrived earliest 23 or 24 as verbalized by LBC staff. However, up until now the current update was still received at zamboanga distribution team and still has not arrived in zamboanga city. The wedding date was August 24. This is air cargo shipment..but 4-5 days still has not arrived. I am complaining for the delay of shipment, making it useless when it will arrived as the wedding has long been over. This is clearly a reflection of your poor service LBC! You just ruined a part of my wedding!

A. Alieto
averd.[protected]@gmail.com

Bat po gani to? Nag hihinatay po sana buyer ko sa misamis panaon campus
Ito po tracking number niya [protected]
Ito po complete address niya
*University of science and technology of southern Philippines (USTP) panaon University
Panaon misamis occidental
[protected]
Badly needed as soon as possible kadi yung item salamat po
Charlmagne P. Recent yung name

LBC Cabanatuan where is my parcel? 3 araw na akong naghihintay and yet wala pa din dumadating.

Everytime na itatrack ko sa website nyo, puro shipment issue. WHAT IS THE ISSUE? Pwede naman siguro kayong magupdate thru text or call.

Ang dami ng complaints about LBC, and siguro dapat ayusin nyo na management and systema nyo. Kung kulang kayo sa driver edi maghiring kayo ng madami para masolve na yang problema sa delayed deliveries.

Buti pa yung ibang courier company on-time ang deliveries.

Ano pa ang silbi ng door to door kung papupuntahin ka din naman sa branch ng LBC. Ang laking abala.

I've tried tracking my shipment but just a while ago its update was "Shipment issue. Please get in touch with us through our official customer care channels." What am I gonna do about this? I was not notified through call or text naman eh and complete naman po yung address ko. If you have trouble locating me, I can pick up naman po directly na lang kung nasang branch siya sa Gensan attached naman po ang contact number ko diyan. Thank you

Good day!

I was going to pick up my parcel (COP) but ur staff here in this branch won't allow me to received my parcel which is really important and urgent. As per ur staff there they wont accept because my company ID did not have a government number, what if wala nman talaga and everytime kumukuha ako ng pera at parcel sa branch na un COMPANY ID namn ginagamit ko! is it ur POLICY or JUST THE STAFFS THERE WERE JUST BEING SO RUDE? Please make an impact on this!