LBC Express
Reviews and Complaints

I am Merilyn Bernardo former ofw in Riyadh Saudi Arabia. I'm complaining for a guy name worker in batha named Lito who received my item last March 2 2019. Until now he didn't send my tv for informing that he lost my address I gave him before I went exit on March 4 2019. I sent 2 cargo and I received already but I'm just wondering why I didn't received my television 49'' lg. He sent me 3 tracking numbers but all of that was no record. I wanna file complaint against that courier who received my parcel. I had a whole conversation stating all explanation of that stupid person. Please I need urgent action. Thanks

hi. i sent a watch last may 5 2019 at lbc robinson sta rosa but until now may 15 2019 status of the item is arrived at jolo. i already informed origin branch regarding this and they contacted delivery of jolo but no replies. i also emailed lbc customer support regarding this but got no answer. please update the whereabouts of my item. i need answers and updates!

ella

Sir/maam
Good day...
I would like to submit a complain regarding my delivery at LBC koronadal... I recieve a message informing me that my parcel arrived at their store last friday May10 2019... it is a door-to-door delivery it was not delivered during that day so I decided to pick up my parcel but to no avail they already return my parcel... kindly check your courier at this area... I attached a picture of message for further information.. thank you...

Airway bill Number : [protected]

I dropped the box on 30th April 2019 in Riyadh branch, Saudi Arabia

The acceptance date was 2nd May and the dispatch date was 3rd May 2019
Today is 14th May the system is showing still the same accepted on 2nd May

I called the hotline on 9th May they said there is problem in the system and my box will arrive in Manila on 10th May.

Today I called to check again and the answer I got from the customer care is that I have to call them tomorrow since they don't have any clue where my shipment is huhhhh

Its almost 15 days now since I dropped the box and no clue where my box is!

Disgusting and stressful

Asif

Where the hell is my item?! Lbc texted me yesterday morning that my order will be arriving on the day but up until now no item has arrived. Traced my item and it says that it is out for delivery. I've read a lot of complaints that this incident is very usual, so I'm accepting the fact that my item will not arrive anymore. I want to let you know that it is so hassle to wait for how many days just for nothing.

LBC Grace Mall Taguig City, Metro Manila. Palaging late nag oopen. Halos araw araw. Palagi akong may transactions pero na dedelay because of you staffs coming to work very late. I hope gumawa kayo ng actions. This is happening everyday sa branch na yan! I have pictures to prove na 10:15 sarado pa din. Maraming naaantalang transactions because of your staff coming to work late everyday.

May 12, 2019 - 7:11pm, I went to lbc sta. lucia branch to process a lazada cash withdrawal and ms. grace yebra assisted me.

My name is salvador burce, jr.

Since it was my first time to process withdrawal from lazada wallet so I was a little hesitant and anxious. the amount that I wish to withdraw from lbc sta. lucia is php 1, 622.30. so she assisted me and instructed me to fill out a form which I did however when she asked me about a certain number for the process that is where the problem starts.

She told me that she needs a certain tracking number for the process however I have no idea what number she was talking about. she even mentioned that the tracking number must somewhere in my email because it is common for lazada to send email confirmation which I believed and waited. unfortunately, since it was my first time doing the process, I was a little hesitant and anxious especially when I got a message on the lazada app that the status is "success". that is when I started to feel a little more worried. getting "success" status and not receiving anything really freaks me out. so I went back to the office for 2nd time and I told her about how I am feeling and the confusion I am having. I told her how I got to the lazada withdrawal page and everything that I did prior to going to their office. she told me that she is not used to process withdrawal by just the information I provided. she even told me that it was her first time handling such process. I asked her if there is someone we can talk to or get some help. but since coming there 5 minutes before closing for the 3rd time in less than 2 hours makes her really irritated.

Again, I told her how confused and worried I am because of the unusual process but she sticks to her belief that the tracking number is needed for the process which I also believed. but my big problem is where will I get the number that she needs? she never gave me any valuable information as to what is happening and what to do aside from sending an email to lazada asking for the tracking number. then I asked her again how often does she encounter such concerns and she said that it is her first time.

This time I am now frustrated for I could not get any information on what to do or who to ask since I am getting no assurance at all in how will I get my php 1, 622.30 withdrawal from ms. grace yebra. I can also see that she wants to get rid of me since I came there for the 3rd time 5 minutes before closing. so she told me to email lazada for the tracking number.

This is when she gets really irritated. I went out of their office thinking that I should email lazada for the number as per ms. grace yebra's advise. within a minute past, I checked my email again for the last time before going home and there is the email that I am expecting about. I went back in their office rushing and showed her the email and she read it. with some degree of annoyance on her face she lets go of her frustration by scolding me about waiting for the email, about asking people who did withdrawals before which I knew none. she never gave me a good vibes since showing the email means she needs to extend another 3 minutes just to process the withdrawal.

Yes, it was my first time doing such transaction.
Yes, I went to their office 3 times in 2 hours to ask for their help on what to do and what to expect but no luck.
Yes, she asked me for the tracking number in my email.

But it is not right to make someone feel stupid and degraded just because of not knowing the process. I thought that she can still smile while doing extra mile for assiating me which she admitted it was her first time handling such transaction. she really makes me feel stupid and low for something she herself knows nothing about.

My mother shipped me a document and sent me money on Friday through LBC Express of Robinsons Place Tacloban Branch. She missed the cut off time but she was informed that the package will arrive on Tuesday here in Manila. Don't you have office on weekends?! What's worse is that she was informed that the money she sent me will only be claimed on tuesday. Seriously?! I thought it was a joke but its not. I tried messaging LBC Express through Facebook Messenger App but they are no help. They said they cant do anything about the money and the shipment. Pls do something about this. Improve your service. If there are complaints, there might be something wrong with your process.
Here is the tracking number by the way: [protected]

My shipment had another issues today with tracking number [protected].During the first delivery, it said that they were not able to deliver my document due to lacking details of the address.I called up the server hotline of lbc and updated the details of the place which i wanted them to deliver to. After a while it said numerous updates that it was ready to be shipped and it will arrive within the day but it never really reached my place.So if you could help me, it would be really nice.

1 out of 3 only of your employee is working properly. 1 is taking a telebabad telephone call infront of customers. 1 is lazy.ang tagal nya gumalaw walang ginagawa chismis lang nga chismis isang babae lang ang gumagawa. sya lang nagcocollect ng lahat ng transaction. magpipick up lang ako.inabot ako halos isang oras kakaintay. pakiayusin nyo yang manangement nyo!

i tracked my parcel and it stated there shipment issue...im worried bec. it is my passport that is to be delivered..how can u resolve this? i applied for it in bacolod on april 26 through express, and i paid for it to be delivered in cebu through lbc, when i tracked it doen yesterday it is ready for delivery, but when i checked it right niw..it is already has that shipment issue thing, , , i just want to know if i can still get my passport?...

May 5, 2019 I have a transaction at LBC Virginia beach VA. branch, actually it was not the first incident I encountered to that branch, the person name is Raffy Miciano he was so arrogant, disrespectful using abusive language, and poor customer service. he trait their customer with out respect and yelled the customer if the customer made mistake and give not appropriate side comment like, I sending money to my wife, he side comment that he tought i'm sending money to my mistress,
He should be fired,

he have no right to curse the customer and use abusive language
Agent name: Raffy Miciano - Virginia beach Va branch

attached screenshot of my parcel which was send early morning last May 6, 2019. it has been 5 days & i haven't received my items which are car parts that's badly needed for my car. please do something about this.
your courier rates is not a joke.
that's a hard earned money.
please do something about this. i am extremely dissapointed of your very poor service.

Good day,

I am currently here right now in one of your branches in Cebu - Ayala Center LBC. This is in regards with one of your employees who rudely treated me. Joseph Narcala was his name.

There were more than 10 people who witnessed that I approached him politely asking when will be my turn because there was no priority number at this time. I explained to him that if I'm way too far I'll just come back because there's still a result I need to catch before the doctor goes home but he answered me rudely. He even sarcastically told me to wait because I'll be stressed if I won't and I explained him for the second time that I'm not in a hurry I just need to know if I'm next or not because if not then I'll just come back because I really need to catch my doctor. I asked for his name and he just rudely told me that okay maam you'll be the second one to report me so I was shocked and he even smiled after saying that as if his not afraid of anything.

Action needs to be taken, I spoke to the manager and she told me to suit a formal written complaint which I will really do. Please let them check the CCTV footage because apart from me there's another customer who was rudely treated.

I am pregnant and I have an appointment with my doctor because I'm very unwell right now and this mess is making me feel worse. If ever by chance that my situation becomes worst because of what happen I swear the employee will be held liable.

Sent from my iPhone

I was notified on May 8, Wednesday that the parcel will be delivered within the day. I waited until 9 in the evening hoping it was just a late shipment but nothing arrived. A few minutes after 9pm, the tracking was updated showing there was a payment issue during the delivery. How come there was an issue if they never delivered the package on that day? They didn't even try to reach me. 😏

DHL saudi arabia delivered it May 3, 2019 on LBC General aviation center in pasay city someone named Ronald Juanico received my documents .I need my documents badly . I send email a lot and they will just reply

Thank you for your email & this is to confirm receipt. Will attend to this shortly.

At your service
- LBC Express Inc.

*This is a system generated reply; please refrain from replying to this email*

I need an action and real answer to my request . I need my documents . If i need to pay the shipping fee again, i will pay again, just send my documents at my home address . Please consider my request, my travelling plan is too delayed because of this document problem . Yesterday i went to their LBC General Aviation Center, Domestic Airport Compound in Pasay city, to pick up my documents, but they can't help me to find it cause i don't have a tracking number . After that I went to dhl near in NAIA terminal 3, and hoping that i will find it in dhl, cause lbc doesn't know where it is . Staff of dhl told to call on their hotline and make complaint about my missing documents and who is ronald juanico, thankfully they immediately called and asked lbc about it . And lbc staff called and told me that its in their warehouse and they couldn't give my documents cause the address of it is their warehouse (general aviation center domestic airport compound pasay city) I'm so disappointed . I can't get MY DOCUMENTS just because the address is their warehouse . Please, help me to arrange the address and deliver it here in my home address (CARDONA RIZAL), if i need to pay the shipping fee again, i will pay . Just send it here . I'm hoping to get my documents soon . Thank you .

I sent the packages on 12 of March and arrived in lucena city 30 of April.. I know that usually delivery is on Sunday. I ask my the recipient not to go anywhere as I'm tracking online it's says the delivery is coming. shes stayed whole day in her house then I'm very surprised when I looked online expecting deliver report 6:01 on on May 5. then after to 6:03 they put the report online"the recipient is not home"? wow why they need to make a lie about the delivery I'm really piss off as that box they needed. I always sending the packages a lot and this the only problem I got. my niece told when they picked up from lucena city warehouse. it's a different delivery team who always deliver in my area in San Andrés candelaria quezon. and also report it's says next day is delivery then after it says "out of the area need to contact the customer channel". how will we know? they don't even provide the contact number from the report of tracking number online. please fix this as I'm the one who's really good customer service that I used a lot LBC so rang customer service Australia if they can pick up from lucena city as I dnt know when they can deliver again. I will provide tacking number so u can check #[protected]

Tracking no:[protected]
Send the documents last April 15 going to the office of the ombudsman and paid for prepaid to send it back to our office.Received a text message from LBC TRINOMA- saying that the docs is for pick up and will add additional charge? Ive talked to the staff of both LBC BRANCH and no clear answer for this.Up to now no updates!

I am ELC, a surgeon based in Makati. I travelled all the way from Makati Med to the LBC branch in Cityland Condominium along HV Dela Costa Street Ayala, Makati at 130pm today.
I wanted to deliver 2 transparent plastics with scented seeds. The male on duty initially said that they cannot deliver it without a type written label. I asked to verify if it can be hand written. They called a supervisor and said it can be handwritten, but it has to be hand written on a sticker. So I asked for one of the LBC stickers to write on it and the chubby lady duty said that it has to be a sticker not from LBC.
Your employees are confused about your policy. Can you please provide proper training for them so they do not waste our time?

Nakakainis na.. This is my third time to order in the same seller. Know why? Kase kayong lbc kayo. Aarte nyo. Out of delivery zone mukha nyooo. That was the second. I called them asking why my package was not delivered. Pero sabi nila "out of delivery zone" nga daw. Tapos nung tinanong ko kung bakit kase ayaw nyo muna tawagan ang receiver before nyo ibalik sa sender. Sabi hindi daw talaga sila natawag lalo at cod. Ehh lechee magbabayad naman ako ehhh. The third time, pinagbigyan ko ang lbc na ysn. I changed my delivery address dun sa malapit sa kanila. I waited pero pagtingin ko nanaman sa shipment status. B*t return in transit? Ano yun ha. Im so pissed off right now. Kung may iba lang courier yung si seller na yun. Hinding hindi ko pipiliin ysng xport integrated na lechee na yaaaaan. Kakagigil na ehhh 🤬😤