LBC Express
Reviews and Complaints

Please check the attched screenshot, I have no idea how are they able to pull off a 1 minute delivery.. And I am wide awake during those hrs.. Waiting outside.. Unless your delivery guy is flash or quicksilver, there is no way somebody actually came.. Is this how [censored]ed up your delivery is? Kahit bata d pwde maniwla jan eh.. You guys are the most pathetic delivery company I have ever dealt with

May 3, 2019 I sent package to lbc waltermart for my online selling business.. And ms./mrs. Jun joyel montante is the one who processed my transaction.. Sobrang bagal ng service.. Tas yung mga branch collect ko na mga previous pinadala ko kung hindi ko pa kinomputekulang ng 300 pesos.. Ito namang next na pinadala ko sa batangas 270 *2 + shipping fee na 165 abay 665 pesos lang ang diniclare sa collection.. Sa bahay ko na napansin dahil sa pagod.. Ngayon sabi ko kalinaw linaw na santo tomas batangas branch sa llanas for pick up.. Aba diniliver sa bahay ng client ko.. Pick up kuya! Anong nangyari? Santo tomas naging tnn01 ang nilagay mo... Bat po kayo naglalagay ng ganyan sa lbc.. Simpleng math.. Simpleng pick up diniliver.. Kalinaw na santo tomas naging tanauan? Sobrang damage naman ginagwa mo kuya..3 times nagbalik balik client ko.. Gastos.. Magresign ka nalang perwisyo ka

May 5, 2019 around 5 pm I have a transaction at lbc robinsons north abucay, actually it was not the first incident I encountered to that branch, everytime I go there, the front liners are frowning and not approachable, they have a poor customer service, they must trait their customers well,.
That time I was going to claim "pera padala" through palawan and the frontliner named: michelle palacio was the one I asked for inquiries, then she answered me and act unprofessionally that can offend a customer. All the employees there are not approachable, like what i've said it was not the first time I visit to that branch.

By the way, my friends also has the same experience, some of the front liners of lbc branches here in tacloban city, are not approachable.. Please show respect to your customer not arrogance.

Thank you and god bless

Almost a week now from the package I sent still didn't received by my recipient. Just from Nueva Ecija to Cavite it took a week to be reach it'a destination? What kind of service do you have guys?.We send through you to be fast. Not to take so much time. It's an urgent matter that why we are sending it. But why like this? Yet no even calls or follow up to the recipient where the hell is the package. I'm really disappointed. From
Apr 30 - May 6 until now its not yet delivered.!

Branch (lucky china town in binondo 2nd floor), ang pangit ng ugali ng sales associate nila na girl, nagclaim ako ng money galing LBC at palawan, ang pagpasign sakin padabog hinampas sa lamesa, ang pagbigay ng pera sakin padabog din di ko alam kung ano problema niya kung tinatamad na ba sya or what?. Ang pangit pa ng pananalita nia dahil sa pagkasabi niya ng "oh! Kung may mga senior, buntis jan lumapit na kayo dito! Kayo priority. Wala ba?" Bakit wala yung pag galang niya. Kala mo ang mga kausap tropa nia. Meron syang ksma hindi naka uniform ang ganda ng upo sa may patungan ng mga package which is ung entrance nila dun. Daldalan lang sila doon. Napaka walang modo nagwork ako as customer service representative pero hindi ganyan ang pagtrato. Dapat itrain sya ulit. Hindi sya pwde sa branch. Dahil sa ganung pag asta nia. I hope magawan ng action to. Her name is CAMILLE JOY MENDIOLA.

I ordered a product from Taytay, Manila for a rush shipping and they delivered the item on May 3, 2019. I tracked the package in the LBC website and found out that the package already arrived here in Davao at 4:33 AM on May 4, 2019. I expected that the package will be delivered in my house on the same day since LBC doesn't deliver on Sundays and I need the package on Monday, May 6, 2019. I hope LBC will address my complaints.

I would like to report an incident in which particular areas will be elaborated below:

• My friend sent me a package containing an extension wire and a sandals last April 15, 2019

• The package is expectedly be delivered on the day after it was sent, April 16, 2019

• I was told that LBC will be sending me a text confirmation if the package is all good for pick up

• April 16, 2019 - There was no message nor any confirmation if the package has arrived their premise already

• April 17, 2019 - No message at all. Thinking that maybe it is because of the Holidays, I waited till next week.

• April 22 - May 3 - I waited for their confirmation but there ain't any.

• Today, May 4, 2019 - I went to LBC Express SM Valenzuela Branch to check if the package is already there but to my disappointment, I was told that it was returned to the sender without me knowing at all.

• I was advised that I need to pay another shipping fee for it to be processed again

Points for discussion:

- I did not intend to go to the LBC Branch from April 16 onwards because:

1. I did not receive any text
2. I got a busy schedule so I don't want to go there without anything to confirm with
3. I have work to attend to (Working from 10AM-7PM) Valenzuela to Mandaluyong

This is my first time experienced this problem. I am really hoping that you can waive the amount for shipping again.

I don't wanna cause any harm but I strongly believe that this isn't beyond my fault.

I am hoping that you could look into my situation and consider further cause.

You can reach me thru [protected]/[protected]@gmail.com.

Thank you.

I sent 1 small pouch of souvenirs for a big event in cebu. That was may 1! Its already May 4, the even has already ended yesterday May 3, the items were not delivered. They check out already, cut off 12noon today. Still no items delivered at this hour. Im so upset! Its already 4 days! Nasayang lahat! Nalugi na ako di nagamit ang souvenirs! Nakakagigil! Sikat na sikat na hotel. In cebu hindi nadeliver in 1-2days gaya ng sabi sa akin sa pinadalhan ko! So pano ngayon? Wala na yun taong mag rereceive dun! Pano yun damage? Kagigil talaga ah!

Grabe yung service nyo! puro expect delivery within the day! hindi naman nadating. Napupuyat girlfriend ko kakaintay ng delivery nyo! may pasok pa sya tapos dahil jan sa poor service nyo konti nalang tinutulog kakaintay. Sana di nyo nalang sinabi at di kayo nagtext ng expect delivery. Ilang araw na! napaka bagal ng service nyo. Nag sara nalang sana kayo kung ganyan rin lang!

Ang parcel contains documents for enrolment and it was not delivered on time for sched date of enrolment thus the slot was not taken. When i try to track location of the parcel the note was wrong address. How come na wrong address e isa lng nman ang Batangas State University sa Lipa City at hindi ito ang first time na ngpadala sa address n ito. I try to contact customer service last april 30 para ipickup na lng sana pero hindi rin ako natulungan at kung ano lng din ang nabasa ko sa site nyo ang sinabi sa akin at wala daw ako magagawa kundi maghintay until 7 pm
I try to go to LBC SM city Lipa to ask for help para mkuha ang parcel ko binigyan lng ako ng contact number ng supervisor daw ng delivery and I try to contact the given mobile number but then no one accept may calll. Then may 2 somebody texted me to get the parcel to brgy. Dagatan, Lipa City dahil hindi daw malocate ang school. SCHOOL po ang address hindi po house paano hindi makikita. Ang location po ay hindi liblib. Tabi lng sya ng SM at City Hall. Hindi ko n pinickup ang padala dahil hindi n sya magagamit. The damage has been done. Ang then may 3 somebody deliver the parcel to the school. Para saan pa and then sasabihin pasensya na hindi daw kasi sua sanay sa Lipa. Bkit po ganon pwede po ba yon reason as delivery nyo. Ok lng mkadamage kayo dakil walang alam sya sa area considering binayadan ang service nyo hoping na mabilis at maganda ang service nyo. Damage has been done. Paano maibabalik yung slot.then yun pa ang magiging reason nyo?
Hope i hear some action with this matter.

Sender: pete aldaba (pro scoot)
Recipient: ronnel dorotayo
Origin: biglang awa
Destination: iligan

Last april 29, 2019, I delivered a box with 3 items bound for iligan city. But when received by the customer (mr. Dorotayo) 1 item was missing, a motorcycle carburetor. Signs of tampering were noticed by the lbc staff in iligan.
The lbc tape was cut, the box was cut and covered by a new layer of tape. Please see attached photos. Please investigate asap. Hoping for your immediate response

Pete aldaba
[protected]

Good day!

Complain ko lang sana yung Employee nyo sa LBC Parang Marikina Branch na may adress na 106 Gen. B. G. Molina St., Marikina, 1809, Metro Manila. Ang pangalan ng employee ay sina Janine Salanggo at EJ Santos. Nag padala po ako ng documents noong March 30, 2019 pero hanggang ngayon May 03, 2019 hindi parin nakakarating sa office namin kung saan ko inaddress ang delivery. Ang Tracking No. Ng pinadala ko ay [protected]. Hindi rin daw nila matrace sa website ang tracking no. Sobrang mahalaga po kasi sakin ang laman ng package ko, ang laman po kasi nun ay puro resibo na dapat ay irereimburse ko sa office namin para maibalik yung nagastos ko kaso dahil wala nga po yung mga original na resibo ay ayaw nila akong bayaran sa nagastos ko. Sana po ay matulungan nyo po ako dito sa proboema kong ito. Maraming salamat po

Narito po ang copy ng lbc receipt ko katunayan na nag padala ako noong march 30, 2019 sa parang marikina branch

Araming salamat po

Based from the tracking number, my package is at Olongapo since May 1, 2019, which says there that it will be delivered within the day. However, as I write this complaint (May 3, 2019, 6:11 PM), I haven't received any package. I have called the Customer Service hotline 3 times already and their answer is always the same: Shipment issue is due to lack of manpower. I can't even pick it up from a branch because the package is at certain warehouse and there is no phone number at such warehouse. The first time I called, the CSR said they will make a report to expedite its delivery. 2 days after, nothing. Is it the customer's problem that there is lack of manpower?

LBC Burgos Street, Butuan City. Personnel are too slow on their performance. I arrive at arround 4pm today May 2, 2019 and its been 50 minutes has passed and I am still not intertained with my transaction which is to receive money. Please make immediaye action to this matter. Tbis is not a good or excellent service... They must be punished for being a slow...

The package was picked up by my customer dated april 24, 2019 cop at lbc san fernando la union. Until now, may 2, 2019 I have not yet received any text from lbc for the reference number that I needed for me to claim my client's payment! Why do you keep us waiting for too long to claim our money? Please do something about this! Tracking number [protected] cash on pick up at san fernando la union branch. Give me my money asap!

Last April 29, 2019, a package with Tracking # [protected], bound to Limay, Bataan was scheduled to be delivered on that same. But it was reported with 'Shipment Issue'. On the following day, April 30, 2019, the package was scheduled again to be delivered, but the receiver did not receive any package on that day. We write an inquiry to the customer service and contacted some of the LBC Branches in Bataan. According to them, on April 29, a 'Vehicle Breakdown' was reported from Balanga LBC Delivery Team and it was rescheduled to be delivered on April 30. We should expect delivery until 7pm. My client waited the entire day for the LBC delivery team to arrive but there was no presence or any signs of them that they've made a delivery to the address stated in the package. Upon checking on the LBC Track & Trace dashboard, it was reported on April 30, 2019, 'Payment Issue' when there was non-delivery of the package.
This is very disappointing. They have made false report regarding the status of the package which was not delivered for two consecutive days. It came to my attention that the LBC Delivery Team, in Balanga Bataan were the LBC warehouse is located has the worst system in handling and non-delivery of packages. They would often report it with some issues when in fact they did not made any delivery on the date and address specified. They did not even contacted or call the receiver, given that the phone numbers are provided. There was no any communicatiom made by the LBC delivery team at all. Apart from that, packages were also mishandled by the LBC personnel in that warehouse. There were reports of packages/boxes being tossed in the air/thrown like a ball or a coin. These packages may contain fragile things and must be handled with utmost care. This kind of services must be stop and this is already a deterement to the integrity on the company. It is my prayer that this complaint/issue must be given immediate action/attention. Please investigate your Delivery Team especially in Balanga, Bataan. I hope that the package bearing the above tracking # is still in good condition. A family awaiys for that package for a very special occasion.

Im working abroad so i asked my mom to send my creditcard from Bacolod to Batangas so my friend can bring it to me. Sent last April 12. Today is April 30 and the parcel wasnt delivered yet. My friend is already onboard yet the parcel is not yet received nor delivered to their house. As per lbc express website, it is ready for delivery since April 25. Pls!

I always call their customer service staff but they always promising that my item would be delivered. It's been a month! Then I go to the branch where I deposit my item and they send them a lots of email to please deliver it in mariveles branch (because that item is in balanga bataan ware house and take note: they did not deliver it — it os not for pick up) then weeks passed they return the item! (the hell) then I paid another 185 pesos just to return the item to mariveles (ayokong gamitim ito pero ambobobobobo idiot mga tao nyo) until now they post that it was on the branch - april 29, 2019 but my client said that (sabi ng tao duon bakit wala pa dto dapat nandito na yun tanga ung tao pa ung tinanong) urrrgh! What's happening lbc!
Tracking no.[protected]
Esmeralda siva
Pasabugin nyu nlng ang bataan branch nyu please!

sa lbc ako lumapit para mapabilis ang transaction pero d ko inaasahan na hnd pala mapapabilis.ang masama pa nito nawala paung pinadala ko.please baka nmn ipush nio mahanap ung pinadala ko.sa business ko po un eh.kc kng talagang f un makita totoo na magnanakaw ang mga taohan nio.sa rizal ko pinadala sa lipa batangas natengga.ung 2 days ngng 20 days na at isa pa hindi iisang shippment ang nawawala kundi dalawa na magkaibng araw pinadala.nasira na ako sa customer ko mas lumaki pa gastos ko.pls nmn tawagan nio ang warehouse nio sa lipa city at talagang nakakahighblood cla.

The document that I, Donnabelle Felix sent last April 25, 2019 6:13:49 PM at Robinsons Pioneer has not been received by the consignee Henry Tutor of EEI Corp. But when I checked LBC tracking service, it says it has been released to Yolly Cruz. But there is no Yolly Cruz working in EEI Corp. The document should be directly delivered to the consignee written in the courier pouch. Why did they deliver to an unknown person?