LBC Express
Reviews and Complaints

Parcel status was ‘failed delivery', so, I went to LBC Odi to personally pick-up the parcel but was advised they couldn't locate the parcel as it doesn't have a tracking number. I provided them the Cpost Tracking number. Told to check at their Citra Mina branch if they have parcel. Went to Citra Mina and was informed that all Shopee orders were already forwarded to ODI. So, i just went home and waited for Monday.

Yesterday, A delivery guy named ‘John Palisbo' texted me asking if I want my parcel to be picked-up or delivered. I got a ring for a short seconds and i wasn't able to answer the phone. Weird thing is, why would a deliver guy ask me if I want to pick-up the parcel if it was for a door-to-door delivery. I waited whole day and got no parcel. I checked the status online and it says ‘consignee unknown no response'. I texted him that my item is for a door-to-door delivery (will attached the screenshots), and then, he texted me back using another number, asked me to go to their office and do the yawyaw ‘magbunganga'. For the record, this is not the first time I encountered issues at LBC branch here. Last December, my parcel which is also a COD took almost a month before it got delivered.

Earlier today, I texted him back about the inconvenience he got me in. He responded and even called me. I also tried to ring him. The irritating part was when he called me ‘gago' - thy to me is unjust vexation. He keeps on insisting that i go to their branch. So, I told him it is up to him if he's going to deliver the parcel or not.

To cut the long story short, I want this man be removed from his job. This has been an insulting and irritating journey to getting my parcel.

I'm very disappointed with this company. My fiance was shipping me some very important documents from the Philippines to NY. I gave her all of my information, and when she filled out the paperwork they told her that my street name was incorrect. It was the middle of the night here in NY, so she didn't call me to verify and just took their word for it. When I saw the receipt in the morning I saw four mistakes on it. FOUR MISTAKES! The street name of my address was misspelled, my phone number was incorrect (they wrote the 1 [country code] as one of the 10 digits, and excluded the actual 10th digit of my number), her return address was also misspelled, and her middle initial was incorrect. I tried to call customer service about it, but they couldn't help me. They said that my fiance has to go back to the shipping office to resolve it. I hope and pray that they still have it in their office, and that she's able to get it back along with a full refund.

We received a text message from lbc on april 27th that our shipment is ready for delivery within the day. We took the day off and did not even attend to important events because of this. Now, they are saying they can't locate the address. Lbc? Really? How can lazada and shoppee knock on our doors to deliver the package?! This happened numerous times already lbc. Dont make us escalate this to dti.

Hi good afternoon po
Ask ko lang po sana kung nadeliver po sa iba yung order ko?
Kasi chineck ko po yung trackinv number ang nakalagay po e nareceive na siya kagabi april 26, 2019 at 8:05pm.
Eh inask ko si lola ko wala daw po nakareceive sa kanila at wala rin dumating na LBC motor or lbc truck at hindk rin po tumawag sa akin yung lbc na nagdeliver.
Thank you po

I was expecting to receive some delivery last April 24 kaso I was out of town kaya nag instruct na lng ako sa ate ko na siya ang mag receive kasi paid na yung freight. Sabi ng delivery guy hindi daw nya idedeliver kasi may babayaran pa. Pero sinabi ko na binayaran na yun, hindi niya binigay yung item. On the next day, try daw niya ideliver ulit. Pero sinabi ko sa branch ko na lng kukunin kasi nagkasakit ako, mga friday na ako makakabalik ng cebu. Heto, pumunta ako sa gaisano grand jai alai branch ng lbc para kunin yung item pero sabi dun wala ng denilever. Nagtext ako sa delivery guy tapos nagreply siya na nasa main daw yung item ko. Hopefully makahelp kayo rito. Thanks

Hi! I was supposed to receive a package from perfume philippines today, April 25, 2019. But I received an email notice of delivery failure due to reason that I was out of the office when I have not even left. I even asked our guard but he said there was no delivery from LBC. So I called your Maliwalo, Tarlac Hub to confirm and a certain PAUL CAPULONG answered the phone. He was very disrespectful! I was just asking what could be the reason why the delivery man said that I was out of office and he answered that he does not know with a grumpy voice. I suggest he should undergo training on good customer service and telephone etiquette. He even said that how he treats a customer depends on how the customer approaches him. I am sure I am not the first customer who experienced this kind of treatment by Mr. Capulong.

I hope you could do something about this before another poor customer will be mistreated the way I have or possibly experience worst than me.

Thank you.

RASHIEL BIE
Tracking No. [protected]

Hi LBC customer care,

Hope you will address my concern regards in my LBC remittances as one of your beloved customer who always use your services in regards to COD/COP/brach collect system.

Am just alarming as I didn't received any text messages from your service in regards my delivery for the past 2-3 months already and seems I missed some remittance for those parcels that I've delivered.

Also I need to complaint regards to my Brach Collect for the past 3months now and still no updates given if I'll be getting that money. Hope you can help me as I need to report this to DTI. What I want you to do is to give me all the reports that I've delivered and list of remittance that your company deposit already in our account, under this
name: Eduardo Carable with BPI island [protected].

I need your report starting January so I can track everything if I what you've missed.
Simple lang po need ko para macompare ko seems marami na po kayong namissed I already advised your manager here in Taytay Branch and SM taytay Brach and signed papers for my complaint and email you guys na mag cocomplaint ako sa DTI as well.

AGain need ko po nang report from January 2019 until now lahat ng list ng pinadala ko and if nadeposit na para macompare ko since wala na ako narereceived na text from your team.

Here is my details:
Eduardo E. Carable
[protected]
BPI island [protected]
26 dalanghita St Taytay Rizal.

Brach collect missed last year is almost 4k please check as well for last year kung kelan nyu sinimulan yung process ng branch collect.

Hi,

My family just received my box. I am OFW from UAE.
Is this the service you are giving to your client?
Your company is a thief. I gave my trust. But when my family open the box. Its nothing?

I will not use your company and will never recommend to my friends.

You waste my money and time. You dont know how hard to be apart from family and how hard is the work here.

Make an action here !

Br

please contact my consignee number [protected]. na e pick nalng nya sa branch nyo jan sa mareviles ang items nya, sabi ko sa teller nyo dito COP bakit COD ang nilagay.. d nakikinig ng maayos pro checka lang..
sana po gamitin nyo naman ang contact number ng consignee pra d po masayang mga shippments namin..
[protected] yan po tracking number. salamat po.

Hi, no one is assiting me regarding my complaint, sent docs last apr 22, per checking merly manlansan (unknown to recipient) received the docs. Specific address was declared, name and nunber of recipient was also indicated. You dont even call the recipient prior delivery. Docs should be delivered to the right person. It has confidential info inside. Pls locate and send it to the right person. Appreciate if you could send email to me chiel. [protected]@gmail.com. Thanks

My parcel with tracking # [protected] says it's out for delivery then again it said "your shipment was not delivered since recipient's address is out of lbc's service area. Please get in touch with us through our official customer care channels." if the address is not included in lbc's service area then isn't it just right to call the recipient's mobile # since it's written there together with the address? Recipient's # is +[protected]..

The receiver waited for the item at their house. There is a text message to her that she will expect delivery within the day but nothing came. The second day, there is a notification on the tracking that she will expect delivery again but no items delivered. Then suddenly there is a lbc notification stating that the items have arrived at internal mail dispatch. Seriously? The receiver waited for two days just staying at their house and waiting for a call or text. But how did this happen? Maybe the delivery guy was so lazy to look for the receiver address. I'm so disappointed. What will happen now to my items? It should be return to the point of origin because its not the sender nor the receiver's fault.

I'm maria norielle andaya. My father, felix andaya is scheduled to receive a parcel from bdo numerous times. Everytime, we are informed that lbc was not able to deliver because we're not at home. This has been happening since november 2018. Recently, my father is supposed to get the package yesterday, april 22, 2019. My parents waited the whole day, and even left a note at our gate, with the message for the delivery guy. And even if they already left a note, they were still waiting the whole day. And again, we were informed that the item was not delivered because there's no one at home? What's happening? My parents provided the correct complete address and waited the whole day because they don't want to miss it. This has been happening for many months now. We need that item delivered asap. We need this fixed.

What's the point of having a customer care "number" when nobody answers the call? What kind of a business does not have a person available to handle questions/concerns of their paying customers?
I sent a package via air on april 15, 2019 and I was told the package will be shipped out later that day. It is now april 22, 2019 and the "tracking number" states it never left anaheim branch. I cannot talk to anybody and inquire because, surprise, surprise, nobody answers!
Why do better and business bureau allow such business to run without proper customer care representatives?
I am filing the same complaint to bbb.org!
Nakakahiya kayo!

Sa lbc paramount po.. Nakakainis po talaga ang mga staff dun.. April 22, 2019 6:17pm pumasok po kami nag fill up ng form tas sabi antayin nalang ang tawag s pangalan..6:49pm biglang sabi sa mga mag cash out balik nalang bukas o punta s ibang lbc outlet dahil cut off na daw ng 6:30. Pagdating palang dapat sinabi na para iwas hassle tinry namin humabol sa malapit na lbc dahil 8pm pa ang sara pero nag cut off narin daw.. Grabe urgent yung pera napa ka importante pero ganun ang nangyari..2times ng nangyari sakin to sa lbc paramount kaya nag comment nako.. Unprofessional ang mga staff dun hindi niyo alam kung gano ka importante ang masasagip niyo sa buhay kapag nadelay ang pera na kaylangan..

Good day.. Please notice march 15, 2019 i've cash out the money from kumu app through lbc it was about 1000 peso including the fee (23 peso) so I was suppose to received 977 peso - the transaction code was to be e-mailed 3-5 working day then 5 days later I got the conformation code and then when I was about to encash the money the staff of lbc told me that they would not be able to process encashment (the transaction type was smart padala / smart money encashment) but I insisted and showed them the emailed transaction there was support and trouble shooting section there that says
"if the agent cannot find the transaction, please tell them to check smart money encashment, smart padala encashment, or paymaya encashment. We are aware that some lbc agents have not been informed on how to properly handle this transaction type. If the lbc staff member has issues or isn't aware of how to service the transaction, please call our payment partners at ayannah and they can guide the lbc staff
Through the process: [protected] (globe); [protected] (smart); [protected] (landline)." after that the staff told paymaya was block in lbc therefore they couldn't process the said transaction and told to contact the sender of the money which I did but no reply at all. Please see this complaint.. Thank you

Yung hinihintay kong documents is schedule for deliver last April 16 pero wala akong na-receive. Nung chineck ko sa tracking nyo ang nakalagay is Out of service area tong lugar ko. Pero nakakailang padeliver na ako dito samen and palagi namang napupuntahan ng delivery man ninyo ngayon lang pumalpak kung kelan kailangang-kailangan.
Please pakicheck naman ng parcel ko!

I sent my package 2 weeks ago and until now my receiver didn't get it. It was Cash on Delivery. My buyer cancelled the order, so basically I didn't earn I even got loss money for the shippment. So frustated service. This is something to be resolve. The shipment back of the item should be free it was your employees fault no one contacted my buyer even a call or a text and didn't even try to find or contact again. I even follow up the package and they told me they're going to call but they didn't. Totally bad service you got.

I was supposed to send money po sa philippines. Naka break ako sa work for one hour. 2 lang kami nakapila yung nasa unahan ko po ang nag inaassist nila. Nakapila po ako for about 30 minutes pero hindi parin ako na assist kasi nagkwewentuhan sila about their life. Puro chismisan lang sila. Pati sa kabilang counter. After 35 minutes ako na ang sunod. Habang nasa counter ako, inuna nila ang chismisan nila. Gusto ko mag complain but it is better na idulog ko dito to clarify po ang mga tauhan niyo. Salamat po.

Hi. So, we ordered an headset 3 pairs. And it says, that today it should be delivered na. It's already 8:49pm and there's no delivery. We need those earphones tomorrow for an event. And you don't even have the care to pick up the customer service hotline. We've been calling since lunch. I hope the item will be delivered now. Because, this is not our fault. We're expecting this earlier, because you said na madedeliver sya. Please cooperate and deliver it now. This is the tracking number: [protected] thank you.