LBC Express
Reviews and Complaints

Lbc anong ngyari ha at bket namisroute ang pinadala sken na docs tracking num [protected] delivery? ang linaw nmn paranaque hindi pasay ano ginawa nyo? pkiayos nmn mga tauhan nyo jan na wag nmn tanga icheck mabuti bago ideliver.. Ng dahil senyo delay ang docs ko. Buti sana kung walang hinahabol na importante. Ang msama pa d nyo pa maideliver d next day. Kasalanan nyo na kami pa mag aadjust senyo imbes gawan nyo paraan maideliver.. Ngbayad nmn kme ng maayos kaya dapat maayos na service ibigay nyo.. Pinadala ng april 15 tpos april 20 nyo pa madedeliver? di nyo alam ung perwisyong ginawa nyo sa delivery ko dhil urgent yan jusmiyo kau..

Hi Ka-LBC.The payment for your COD/COP Transaction with Ref# [protected] remains unsettled as reported by your bank.Pls visit any LBC Branch for correction.Just present your receipt and this message for assistance.

Yan ang sent saakin ng LBC sms pinalitan ko na yung bank na pagdedepositohan April 3 pa narecieved ang item April 18 na ngayon till now Wala pa.?

I renewed my passport last march 28, 2019 and it was expected to be done on april 8, 2019.i opted to send it to me thru lbc and they told me it will reach my written address on april 13, 2019 but now its already april 16, 2019 and i didnt receive the passport yet.i have scheduled return flight to saudi arabia on may6, 2019 and i worry i will not get that on time.pls do action to this conplaint urgently.thanks

Shipment arrived April 8 at exactly 7:18:03 am ngarrived sa delivery team nyo. Track #[protected] pero until now hnd pa dn nadedeliver. Importante po ung laman nun parcel. Nagemail nako, and nagtxt pero wala kayong reply. Yung phone number na binigay saken ng laguna&SM branch same lng Ring lang ng Ring? Please deliver it and improve your services!

To whom it may concern, package with tracking number [protected] was shipped on APRIL 3 2019 on 12:41 PM but was received by the consignee only on APRIL 8 2019 WHICH IS OBVIOUSLY DELAYED. DUE TO YOUR COMPANY'S/ EMPLOYEE'S NEGLIGENCE I WAS NOT ABLE TO RECEIVE MY MONTHLY SALARY FOR THE MONTH OF FEBRUARY. THANKS TO YOUR COMPANY I WILL NOT BE ABLE TO PROCESS MY SALARY UNTIL AFTER HOLY WEEK. I SUFFERED IRREPARABLE DAMAGE BECAUSE OF YOUR COMPANY'S NEGLIGENCE. To reiterate, I HAVE A FAMILY TO FEED AND BILLS TO PAY AND BECAUSE OF YOUR COMPANY'S NEGLIGENCE I SUFFERED TREMENDOUS STRESS AND ANXIETY. I HOPE THIS COMPANY WILL BE ABLE TO CATER MY CONCERN AND ADDRESS MY COMPLAINT ASAP

Good day.. I processed my passport in Dfa davao, i paid lbc para ipadala nlng diretso sa bahay .. Supposed to be April 11 mkkuh ko na yung passport kasi nkrush sya doon sa dfa branch mismo but I just paid lbc para ihatid nlng sa bahay i thought it could only take 24-48 hours lang eh hannggang ngayon wla pa yung passport ko.. Please check the status of my parcel "no data found" nman sa tracker nyo tracking # [protected] and please check this tracking # [protected] yan din wla pa rin akong nareceive hannggang ngayon...Thank you

Please be informed that we have sent a box via air cargo through LBC Bahrain Tracking No. [protected] on 02-April-2019 to send in La Union Philippines. But, unfortunately, we are having a hard time to receive it. First, we have received a message that shipment was not delivered since the recipient's address is out of LBC's service area, then your staff should inform us at the beginning, as we paid for delivery, not for pick up, secondly we continuously calling the LBC customer service in Bahrain seeking their help instead of contacting us to inform what to do and lastly when we received the package there are some missing items gone.

I am currently in Bahrain

You may contact me at 00973 [protected] and my email [protected]@gmail.com
Regards,
Mohamed

Date of the Incident: April 15, 2019

Client Number: +[protected]

Description of the incident:

We have a delivery that was missed for pick up because no notification was sent regarding its arrival. When asked to have another schedule of the delivery, we both agreed for it to be delivered today, April 15, 2019. However, after missing the time of delivery, I have contact the number above to ask for an update. He replied that he arrived and was told that there was no one in the unit. I woke up at 7AM and made arrangements with my work schedule to make sure this delivery will go smooth. So when I heard that excuse or reason, I felt very disappointed. I told him I was in the unit waiting for him the whole time. But, there was no knock nor doorbell to be heard. Then, I asked series of question to know what really happened. I asked if he went to the right address. He confirmed that he did and that the guards told him that there was no one in the unit. He also told me that it is our building's policy to not let the delivery man go directly to the customer's unit without the guards go-signal to bring it to the customer. So I asked him why did he not tell the guards to check if indeed there was no resident in the unit and tell them that I scheduled the delivery. He kept on saying it is because the guards said there was no one. So I asked him why did he not contact me and inform me that he was downstairs. I could have gone down and pick up the delivery from him. He had all the means to contact me. And yet, he didn't. He replied that he did not have my number. And yet, when I texted him this morning, he knows what delivery I was talking about.

See, I admire your staff who are dedicated with their work in delivering goods. But this kind of service is heartbreaking. Your ways of working is not helping the customer. I honestly do not feel taken care of with your services. I felt stressed and disappointed. I had to do a lot of adjustments just so I can align with your delivery man's schedule. In fact, I was not even aware when will it be delivered which is why I missed its 1st delivery. The lack of communication between the delivery man and customer is simply unbelievable. It was never my wish to escalate this. But this kind of service is very concerning. Even your hotlines are concerning because I have been calling so many times and waited so long for an agent to answer it, but none did.

Please, look into this. I do not wish to lose faith in you.

Hello lbc, missing po ang item ko. Since april 4. Almost 3 weeks na po ko nagiintay. Pinuntahan ko na po ito sa lower laguna delivery hub (cabuyao) para iclaim ung item ko lazada order number: samsung galaxy s9 plus/ [protected] pero wala po sila naibigay saakin pag tinatanong ko sila kung nasaan na ang item ko wala po sila maisagot hindi daw nila alam samantalang dumating na sakanila since april 4 pa nakalagay sa tracking number is arrived at lower laguna delivery hub. Tracking number [protected]. Naway matulungan nyo po ako sa aking concern. Please help po ka lbc. Salamat po.

This is to report my case, I ordered from lazada tru cod and waited so long because the product was originally from abroad. The order is intended as graduation gift and I was expecting it to arrive before the said event. At long last lbc texted me that I should expect the delivery within the day. But after waiting for the whole day, I tracked the tracking number and it prompted thay I were refused to accept the parcel.. Whaaaatt... Im so dispointed, herrs the tracking number for you to check

[protected]

This is to report my case, i ordered from lazada tru COD and waited so long because the product was originally from abroad. The order is intended as graduation gift and i was expecting it to arrive before the said event. at long last LBC texted me that i should expect the delivery within the day. But after waiting for the whole day, i tracked the tracking number and it prompted thay i were refused to accept the parcel.. Whaaaatt... Im so dispointed, herrs the tracking number for you to check

[protected]

I think this is a scam, your delivery man came to our house and asking my mother to pay for the item that he said I ordered online, I have not ordered anything. Good thing that my mother did not pay for it and tried to ask me first. He asked for my mother's name and said that he will return tomorrow. You badly need to investigate this. I will make sure that this will be reported tomorrow.

Could you please deliver my order because I badly needed it. I am at the office by 8 AM to 5 AM and kapag uuwi na ako iniiwan ko money ko sa guard para sya nlang ang mag receive expected ko pa namn na sana dumating na pero wala yan parati ang text sa akin. Ito pala tracking number [protected] .

Paalala lang po ang landmark ng office namin is STI West Negros University. In front po ang office sa Angels Burger.

The packeged received has the following details :
1. Incomplete packaging tape wrapped around the box (Large )
The box sent is completely wrapped around with packaging tape and the word up is written on the top part of the box.
2. The names written on the packaged is written by another person ( not the sender).
( the sender's name is mispelled)
3. The box is not yet opened. But the packaged shows some differences from the packaged I sent.

tracking number : [protected]
customers name : marissa avila encinas
iqama number : [protected]

1618-[protected]
Nagpadala kami from Centrio Ayala Mall branch, Cagayan de Oro to Calamba, Laguna 4/8/19
And up until now wala paring galaw ang tracking at "Arrived at SF-CAGAYAN DE ORO" and it's 4/10/19 already.
Whereas, at 4/6/19 nagpadala rin kami (same gadget, same place and same destination) and it arrived at LBC Parian Calamba Laguna at 4/8/19.

We urgently need the parcel!
Did comment at your page sa facebook and was replied with "PM us privately",
but it ended up SEEN.

Pa update naman po, 1st to nangyari na sobrang delay nang package namen.

Good day, LBC Express.
I wrote to inform you about the wrongdoings of your delivery men in Sorsogon City Hub. It happened this April 6, Saturday, when I am in my permanent address in Irosin and I am far away from Sorsogon City which is my current address for the item that you will deliver that time. You informed me through text that the Asus Keyboard worth 650php will be delivered on April 6 that day and they called me that they will deliver it so, they asked where exactly my location because they cant find me as I am only renting and no one knows me except the land owners. As we exchange our voices through phone call, I am in Irosin so they decided that they will deliver it on Monday, April 8, in Sorsogon City so, I need to be there to get the product. They PROMISED that they will deliver it so I agreed that I will go on Monday to Sorsogon City to claim it. I went in Sorsogon on April 9 just for the product but they did not even call me until the sun went down. I am patiently waiting for a phone call just like any courier would do who will call their costumer for assistance but they didnt call. To my frustration, April 9, Tuesday, I scrolled my phone trying to find the cp number of LBC delivery man and I called and texted him a hundred times. I received your new text that you will still deliver my product this Tuesday, April 9, so I am okay with that. Until finally they replied and said to go there in the hub and they will explain everything. But when I got there, they are all saying lies. They pass and pass and get help to one another delivery men as I keep on asking, "Sino ba tumawag sakin nung Sabado at idedeliver daw na Monday? TINAWAGAN BA AKO?"
I can see in their eyes and mouth that they failed. They lied. They keep saying lies and I listened them with care. They lied about 'we searched for you everywhere in 553 Garcia Compound, Sorsogon, Sorsogon City everyday starting from Saturday, Sunday until Monday but we cant find you' which are all lies. They speak and speak just to cover up the lies of one another. As simple as, why will you deliver the product in my address in Sorsogon from Saturday, Sunday and Monday after calling on Saturday that I am in Irosin and will only go in Sorsogon in Monday just to get it? They stopped and looked each other saying I am not the one who called you, etc etc.
They even say I have a fake address and I am not a resident of Sorsogon just to have a conversation. The real caller also covered with lies. He said they are not required to make a call during delivery especially on Monday, which is the exact promised day that he will deliver the item. I know they extend it on Monday just for me because I know your rules that the item will be back to sender if the receiver is not to be found. But I am just right there waiting for that "smallest thing" worth of 650 they are calling on Monday. And I went to that hub just to know that my item is already gone with the seller even you texted me that my item is currently on delivery that Tuesday. There is also an angry lady who also ordered items talking to the delivery men that day saying why they always send it back to sellers even we are just here waiting for the items.
I dont know why you trust all those people in LBC Sorsogon hub. They are full of lies. They are not good persons with good attitude when talking to anyone. They want the costumers to adjust. They want themselves to be the rules. I don't know if you knew that the other 2 couriers out there are continue improving while Sorsogon LBC hub is in negative percentage already because of poor delivery. I always wish that my items will be delivered by other couriers (not by LBC EXPRESS!) because they are the one who adjust and will definitely call you everyday, who will go to your place even you are in Irosin or Sorsogon, and who will remind you the last day of the item before they send it to seller. LBC sucks at doing that. I NEVER ENCOUNTER something like that. Everytime LBC is the sender of the online item, it is always a poor delivery. There are times that they even got my 7 pesos because they don't have the change for my money. They will wait you to have your money be in exact amount and they will leave and get back to you once you have the exact money. They barely use the courteous words "po"and "opo".
Even my last encounter about the mouses of laptop that I ordered before this, they called me the first day but it is not a cp number so I didnt know they are LBC delivery men. Because I always encounter cp number when delivery. You always send me the message that it is currently in delivery but nothing happens. No calls the next day until we always see it "the receiver is not to be found". Even I already message you in email you didnt response. We are not rich just to go in far place and rent a telephone for an update of the item.
What will you do after this message? Will you ignore this again for a million times? Will you change the delivery men in Sorsogon Hub? Will you update me for your actions? Will you hire new ones?
Please, I need your response. Thank you so much.

the parcel was supposed to arrive last monday and according to their tracking express, they tried to deliver at my house but there is no one home which is impossible because my parents never leave the house on weekdays. Apparantly, they tried to deliver it again yesterday but suddenly they claimed that nobody knew who I was from our address. Nobody even tried to contact me and verify if they got the correct address. I mean, that's the reason why you require us to put our contact details in the form, right? This is not the first time it happened to us with LBC because my sister in law have the same grievance last year.

Kindly request to LBC Cauayan City, Isabela Delivery Team to send to LBC Solano Delivery Team the documents sent by Unistar Credit and Finance Corp or Transcycle. We urgently needed the said documents. Tracking number is [protected]. Thank you.

Regards,

MARCON C. URRO
Branch Manager

TRANSCYCLE SOLANO
OLMA Realty Building, National Highway,
Brgy. Roxas, Solano, Nueva Vizcaya 3709

M: [protected] / [protected]
E: [protected]@scinnova.com.ph

Hi everyone
I just wanna ask or i just wanna know kung meron bang problema sa delivery system ninyo kc my incoming ako na parcel sana sent out last april 3 2019 then till now hindi but i just wondering eh domestic lang ang padala then i checked it on the website hala! My parcel was delivered and collected ... Wow😠 nakaka amazed huh! Wala pa sakin then un na un? Paki aksyon naman ang ganitong problema kc i knew na hindi lang ako ang ata my concern na to this matter. Looking forward po ako sa feedback ninyo
Salamat and Godbless!

Hi.. I ordered wellness product online and actually pang 2nd time ko na sana to. I was waiting the whole day sa office nmin for the said product pro d sya dumating. Check ko ang tracking and to my surprise, meron daw ako payment issue. Pano ko nabigyan ng ganyang assestment though nde nkarating sa amin ang delivery person nyo. Do you think, mag rere-order ako to put myself in shame? Nakakainis lng. Maybe may iba sya dahilan, pro yung magturo sya ng ibang tao at magsinungaling, d ko ngustuhan. You may check it this is my tracking no:[protected]