LBC Express
Reviews and Complaints

This is my tracking number [[protected]] I receive an update yesterday that my product has arrived, and today it tells me that is ready for delivery but it was postponed. But we didn't postponed it. It say "Shipment issue. Please get in touch with us through our official customer care channels." the item was from lazada. Call me this is my contact number [protected] call me now I badly need it today. Thank you

Hi! i would like to ask, I was tracking my delivery and the status said "Shipment is with a concern. Please get in touch with our official customer channels."

My tracking number was [[protected]].

My question is what is the issue? I was waiting for the delivery all day until now because the shipment status on dec 31 was "Please expect delivery within the day."

we badly need the documents thank you!

Sent this box September and its January still hasn't recieved. They keep saying is at the warehouse but no status when is going to be delivered. Understand that you wanted to save time and gas to waited for others so deliveries as much as you can BUT it is ridiculous not knowing when hoy expecting to get your package. Someone needs to do better job and whoevers policies trying to do this is obviously not working.

The item was good. It took too long to receive the item, but it's fine; however, when it comes to the delivery man, he mentioned the wrong price (a higher price) to my sister, who went out and talked to him, and so I went to get my wallet and gave a higher bill to the delivery man. However, even before I told him to keep the change, he assumed he could just keep the change and said thank you and was rushing to leave, so okay, he could keep the change since I thought it was only a few coins. After he left, it wasn't just a few coins. Being kind is not a problem, but my sister and I keep having this experience when it comes to the delivery man of this company, unlike the delivery men of other companies. This company's delivery man most of the time assumes that we don't need the change, or sometimes they ask if they can keep the change since they delivered it directly to our house or because we didn't meet them on the road, etc. Being a delivery man is a good job, but making extra money with a shady excuse makes a bad impression on the buyers.

Shipped a product last December 27, 2022. Until now, January 4, 2023, the product has reached yet the recipient. Checked the online tracking website, only to find out that there was a concern with the shipping. I never received a call from LBC about the issue and even the receiver. I am not sure as to why they would include a contact number on the shipping details if it would not be used as a resource, in the first place. The main issue of the rider is that, the receiver’s house is closed. Well, this could have been resolved immediately if they called the recipient which should be a protocol, or perhaps, should have called me as a shipper since my contact number is included on the details. Called the Customer Service several times only to get scripted response “I will make a follow up.” The last agent I have spoken to, her name is “Tet”, she was not nice and very sarcastic in her approach.

My 2 boxes were picked up from Alabama last August 22 and I was told that it will reached Cebu in 3 months.

I went to Cebu last November and thinking it gets there by the time I am there. It did not happened. I came back to US with the thought that maybe it is good to have those packages there by December.

I was patiently expecting by December it will be there, so my family would be able to receive them at Christmas time. It did not happened.

Come New Year, still it did not happened!

Now, I made follow-ups on this by phone and by messenger with your automated responses with little help. I spoke to one of your customer persons "Ian" with no assistance provided. You can check our recorded conversations how he responded to my inquiry. So I made another call and spoke to this lady "Bell" who was a complete opposite of "Ian." (Thanks to her)...

I was told that there was an attempt to deliver 1 box last Dec 17 and no one was there. The box has the recipient's phone number and it makes sense to call them ahead before proceeding to the location to ensure there is someone that would receive the boxes or send them a text or leave a note by the door to tell them that there was a package to be delivered indicating the date for the next delivery and give their contact number for the call back. This should be conducted professionally in your business.

My issues here are the following:

1. When is the repeat delivery of the first one? It is now more than 2 weeks past from the date the LBC delivery courier was in the recipient's address.

2.Why is the second box did not arrive on the same day with the first box when they were picked up from my house at the same time? When is it going to be delivered?

Of note, again, My boxes were picked up August 22, 2022 and it is now Jan 2023!

I realized it is exhausting to send boxes through your company this time and this should not happened as I was charged $285.00 for the shipping. I have had high respect on you as I had good experiences with you when I was in CA.

I am looking forward for the resolution as soon as possible. I need the boxes to be delivered without further delays anymore.

Regarding my package with tracking ID [protected], LBC UPPER LAGUNA DELIVERY TEAM has been:

a. Delaying delivery of my package outside the committed 1-2 day timeline (it was shipped last Dec 17 and has not yet arrived)

b. Unresponsive to queries regarding the reason for the delay of delivery of said package

c. Making no attempts to deliver the package despite MULTIPLE DAILY requests to expedite delivery

d. Not providing updated status tracking of my package (last update was 19 Dec 2022 when it arrived at UPPER LAGUNA DELIVERY TEAM)

No one has reached out to me when my package was showing out for delivery twice and then the status is now showing that there is an issue with the shipment. I tried to reach out to their customer care email address and toll free number but nobody from their end answered my concerns. I haven't talked to a live agent at all. Nada!

Tracking # [protected]

Out for delivery last 12/16/22 and 12/17/22 but no one called me

Your website show an update that since Dec. 14, 2022 the package was already here in Pampanga and since then we lost track of the package since you dont make any update. We've been calling you guys multiple times and all you can say is that your going to escalate my concern but until now I didn't recieve any updates.Hope you can do something about it.

I booked for pick-up of my parcel scheduled today. However, the sender waited until 8 hrs. as per the customer service and told me that the pick-up time is around 2pm-8pm. When I checked my app, it still showing pending for pick up.

The parcel is needed before 28th December 2022. How can we assure that the receiver can received it before the mentioned date above if the LBC is not abiding with the scheduled date of pick up. Moreover, what's the use of that booking app of LBC if this is the case? It's not convenient at all!

Good morning.

Ang ganda ng nakita kong lead copy nyo sa customer care nyo na "Get in Touch with our Professional Customer Support Team" Kasi is like to talk about professionalism with high hopes na sana itong ineffortan ko na message will not be put to waste. I refer to LBC right away for my courier services and I couldn't let this pass.

Pumunta ako sa branch nyo early this morning to send a package. While I was writing, medyo di maganda yung pinag-uusapan ng mga tao nyo. What they were talking about is parang "wrong packaging na because of maling packaging mas nakakatipid si customer and lugi si LBC." I honestly didn't want to listen Pero the messsge of their conversation is foul for us, customers. I didn't mind and just let that pass.

Upon payment, inabot ko yung bayad ko na P500 for a P197. She asked for a smaller bill but I only have P125. Sabi nya first customer nya ako. She asked me nicely if I can wait kasi Wala pa daw syang barya ang I'm the first customer. So I waited. Altho while waiting, I wonder she isn't doing anything to get at least a loose change. Then the next customer finished the transaction and unfortunately, I heard, Wala rin syang exact amount. So she asked the customer to also wait. Then nag-usap sila nung kasa nya and to my surprise, meron akong change all of a sudden.

I left and said thank you but she never bothered to say anything. She didn't hand me over my transaction slip, I found it lang sa counter. She didn't explain why there is "subject for delay" and what not, in other words, she literally said nothing. Ganito na po ba kabastos yung ipapa-assist nyo sa customers nyo? This is very unprofessional. I was close to really confront her but I'd like to keep my cool kasi she doesn't deserve more time delay but she isn't a good representation of what you promote as a brand. I asked if she accepts GCash or other cashless payments, none. Credit card, none. If there are no other payment options, then loose change should be available at least during the first transactions. Unless you are expecting me to pay P197 for a fee na din naman namin kabisado based on your packaging requirments or are you expecting na magbayad ako ng P200?

It's not my intention to ruin your day but I guess you should know. You can let this pass but I tell you if this is the type of employee you have in your branches, mauubos customers nyo. This kinda ruined my day and it's sad na first customer, kung kelan Sana mas May energy at fresh pa ang lahat, pero the quality of service is beyond standard. Paskong-pasko Pero si Ate girl marami pinagdadaanan na naipapasa sa customer.

Attached is my transaction slip. Andyan name ni ate girl. You may review your CCTV if you wish to confirm.

Thank you for hearing me out.

I did not like your staff's approach. Online showed LBC Ayala Central Bloc close at 9PM and I traveled from Colon hoping I could make it. Indeed I came 8:33PM but guy said he could not do it unless it's 8PM. He then changed it to 8:30PM with his unfriendly look. Altho I told him the transaction (LOAN) will be quick because its emergency, but still refused. According to him, he's not paid for an OT. I then said I will file a complaint and later then he changed his approach, check counter and said no.

I want to file a complaint about your service. my package is not arrived yet. the items maybe expired when I receive it. Its been 3 months of waiting

I am filing a complaint regarding the delay in the shipment of a package.

I have been tracking a parcel I am to receive from Cebu City (to Quezon City) since December 7, 2022, and have found the updates and movement insufferably slow, ambiguous, and unhelpful.

The package I am about to receive was accepted at PASEO ARCENAS and the CEBU DISTRIBUTION TEAM last December 7, 2022 (Wednesday). If you discount December 8 (holiday) and December 11 (Sunday), then December 13 is continued as the fifth day, which is the end of the lead time guaranteed by LBC Express. Instead, my package was at the Cebu warehouse for four days.

After persistent inquiries, it was only on December 13, 2022 that I got the update the parcel was en route to the LBC Central Exchange. Still, the latest movement included a disclaimer that the next update would take 2 to 5 days, which is an additional waiting time to the 2 to 5 days lead time of LBC express.

I understand their logistics have issues because of the holiday season but I would appreciate a more specific update on where my package is. Is it on a cargo ship or plane bound for Manila today? Is it stuck in the distribution center? Has it been lost? Is the ship or plane carrying the package on the way? Instead, you have to wait long hours and even days to have any idea if you'll get a package or not.

Unfortunately, I feel like the package is in limbo. Where is it exactly? I had made plans for this package to be given to the final recipient by December 16, considering the lead times shown on your website. I trusted those lead times. But as I mentioned, I cannot give an update to this person because there appears to be no movement. I've been told by previous customer support that scanning may be delayed. Is this true? How will this affect the lead time?

For reference, I sent a package from Quezon City to Panglao, Bohol during the quarantine period back in 2021, when shipping was limited, yet still received daily updates as to where it was, allowing me to keep tabs on the parcel. Not once did I get a notice saying LBC Express needed 2 to 5 days for the next update.

But with this current transaction, I have no guarantee the delivery will be made on time. If we follow the lead time of 2 to 5 days, my package should have been delivered by December 13. Now, I have to wait an additional 2 to 5 days just for an update. This is absolutely unacceptable.

Unfortunately, customer support is equally incapable of handling the volume of queries. LBC Express's Facebook messenger account does not allow live chat and is limited to automated messages. The customer service hotline is the same and I have been unable to connect with an agent as the call is always dropped after I input the tracking number. Whenever I input the tracking number I get advised it isn't valid, despite the fact I've used it when tracking my package via web or messenger.

On Twitter, I only get the same response, that the team will expedite delivery (which has not happened at all) or that they're working on the issue. There has been no tangible resolution that would assuage my concerns that my parcel will be delivered ON TIME. You cannot even contact their branches and distribution centers.

This kind of service is unacceptable for a logistics company that has "Express" in its name. The lack of clear, specific, and timely updates on package movement, along with limited support for customers. If LBC Express cannot guarantee to deliver within their lead times during peak season, they should be advising their clients about delays beforehand, or simply remove the notice of their lead times if they are incapable of fulfilling it.

The tracking number is [protected] and I was suppose to get this product by today and it was not delivered and now it says there was a concern and to contact lbc express the only problem all the numbers you give are unreachable I have globe telephone and the number is not reachable from a globe number. Why do you guys put unreachable numbers and the number I can reach hangs up after inputting the tracking number. Why do you guys hire illiterate employees that dont know where they are when they wake up little alone being able to deliver a package. I received a text message with no way to respond stating that my package would be delivered today> well guess what it wasnt. I know they know where I live because just yesterday I received a package from you so I will call amazon and tell them to give my money back because they hired an illiterate company with illiterate employees that dont know what day or what year it is and to find out another company that maybe will be able to deliver consistently. I know that is next near to impossible dealing with the philippines

Paki check po ung 1 pang balikbayan box na pinadala ko hanggang ngayon d PA made deliver ilang araw na nsa pulilan delivery team, samantalang sabay sabay ko pinadala ang 5 box pero naiwan ang 1 box at di PA rin na idedeliver. Tracking number [protected] sent on September 30, 2022.

Good day!

This is Vince Bernardo. We just received our package today, but there are two missing item/s, two apple AirPods. The tracking number is [protected].

Here is my email address: [protected]@gmail.com

Phone number: [protected]

Paki orient lng po employee nyo from STO. TOMAS DAVAO DEL NORTE Branch pinabalik balik ako para makuha lng parcel ko..maagang nag cut off 4:30pm..2 package ang dumating 1 package lang binigay sa akin din bumalik ako mga 5:00pm hindi na ako pinapasok kasi nag cut-off sila ng maaga mga 4:30pm dated November 29,2022. Sinabi lang sa akin na alam daw nila na dalawa ang package nalimutan lang daw nila ibigay balik lang daw ako bukas. pwde ba yon mali na nila kasi nalimutan nila tapos balik na naman bukas aksaya ng pamasahe. Tanong kulang ano ba ang office hours nyo po.

Tracking number SB-[protected], I would like to complain regarding this! I have been reaching out directly thru email to follow up. This is a Maya card and I was supposed to receive it yesterday! However as per your email support, the rider attempted to deliver it yesterday However house is close or no one is around! THAT'S A COMPLETE LIE! I NEVER RECEIVE A CALL YESTERDAY AND MY MOM AND SON IS HERE AT HOME. MY INSTRUCTIONS ARE CLEAR TO MAKE SURE TO CALL ME TO CONFIRM THE RECIPIENT AND MAKE SURE HE IS AT THE CORRECT ADDRESS! THIS IS FRUSTRATING! THAT PACKAGE HAS A MAYA CARD! IF THAT WILL BE DELIVERED TO AN INCORRECT ADDRESS I WILL MAKE SURE TO MAKE A BIG PROBLEM! MAKE SURE IT WILL BE DELIVERED TO ME TODAY! DON'T YOU GUYS DARE MAKE UP A LIE TO COVER UP YOUR INCOMPETENCE!

This about my parcel the receiver adress and contact details is they copied it wrong by the lbc center gaisano fiesta mall. I need to correct it I have important docs inside the parcel

Tracking number is [protected]