LBC Express
Reviews and Complaints

I ordered my parcel at legazy street a week before Feb. 14, 2023 through their website. I have been waiting for my parcel for quiet some time, that’s why I contacted the shop and asked if they have it delivered. They gave me a tracking number and searched it, only to find out that it was returned back to sender. I never received any call or even a text message regarding the delivery. I called the delivery hub and found out they have put “theres no such thing as phase 1, alvania subd.” which is such a lie!. our subdivision is only 10-15 minute walk from their location.. and I even received a document which was sent thru lbc last month.. how can this address suddenly not exist? they are using lame excuses for their laziness. That kind of attitude is what makes the number of your clients lesser and lesser.. and prefer other courier..

My tracking number doesn't seem to be a valid number. I've been inputting the tracking number so many times but it always says "tracking no. is invalid".

Tracking no.: [protected]

Receiver: Renalyn C. Armohila

I really need to track the package. Please reply to my email: [protected]@gmail.com, hoping for a speedy reply. The picture of the receipt is attached below.

I only knew lost items when I opened my boxes. I was the one who packed the boxes so we knew what were the items. As of today I’m looking for my shoes, groceries etc . These are not in the boxes. We received one box already torn with hole and I thought it was in the handling only. But definitely we were missing items in the boxes. This was not my first experience with LBC. I never learned but definitely my last transaction with this company.

On 2/23/23, I was scheduled for a 12:00pm to 4:00pm pick up at 60 N Beretania St. Apt 1304, Honolulu, HI 96817. I took a day off work to be here. At 3:35pm, after not receiving a call from the driver, I called the LBC office to see if the truck was coming today. The female customer service person at [protected] told to me it wasn't 4:00pm yet. At 4:00pm I called her back and said the driver wasn't here and hadn't called. She told me the driver said it was raining. I told her it wasn't raining where I was at in downtown Honolulu, which is two miles from the warehouse at 2146 Dillingham Blvd. She refused to call the driver to make my pickup (I suspect he was already back at the warehouse), and I requested a pickup for tomorrow, February 24, 2003, and she said okay. Ken Kuehn [protected] or [protected]@hawaii.rr.com.

I have been using LBC in sending package from Singapore to my Family in Philippines. My last year (Nov.2022) package already alarmed me that the box is tore and sink a bit, but give them the benefit of the doubt but this time (Feb.2023) is unacceptable that a lot of items are lost and my box sink. They took many items anyhow. Whoever who done this, should know what items are missing. I believe that the missing incident took place at LBC SAN FERNANDO PAMPANGA branch because it took them 8 days to deliver my package, which is normally unusual. Please help me on this concern.

Vfs global, a visa center in malate said that since Feb 4 my documents is already dispatch to the courier LBC. Visa center give me the way bill because it is part of my package payment that the visa center will be the one to forward it to courier. Way bill address states that it's that main office of LBC, LBC SOLUTIONS in gen aviation area. Upon checking waybill tracking number is not working or records not found in LBC website.its been 8days now I haven't received any documents yet

The assigned rider did not inform me through text that he will be delivering my parcel on February 10, 2023. He wanted to get my parcel as soon as possible. He did not even grant my request to wait just for about 10-15 mins to wait for me since he did not inform me earlier that he is going to deliver my parcel. This rider did not return my calls instead he texted me unnecessary messages.

Ibinigay ng kapatid ko ang complete address pero ang teller hindi nilagay ang complete address. Kaya nung sabing idedeliver nag antay pa kami pero wala namang dumating o nag contact sa amin. Sobrang delayed na nga ng delivery tas magkakaproblema pa sa delivery address. Akala namin ikokontact kami pagka delivery pero hindi naman pala. para saan pa ang number kung hindi rin pala magagamit pagka deliver na? tang inang service yan.

Hi, I received my package February 7, 2023 past 10 am. I received a call from [protected]. He let me sign the receipt and didn't leave a copy. Upon opening the box I noticed there's a part that's been ripped off and been covered with tape (LBC WVIS). I assume this is a tape from the Visayas that means it's been tampered not in Luzon. If you see in the picture that the side that's been tampered has the WVIS tape and the rest none.

My Item has been received by Cebu Delivery Team last February 2, 2023. I did a series of Follow up but until today February 9, 2023 customer service always replies with the same answer that it is already been coordinated with the assigned team. I'm frustrated with this kind of service as 4 days is already enough for them to make a move on the delayed delivery yet there is no urgency on their side. They will just continue to answer you with their generic answer and you will just wait to when will they deliver the item as they want.

We need to have at least an action to this as this is a very bad delivery and customer service.

Hope this will be actioned right away.

Thank you

I went to waltermart cabanatuan near NEUST where there is a branch of LBC. I'm a loyal costumer of LBC since i used this company to send package from USA to my family here in cabanatuan(by the way i'm balikbayan). Anyway i went to this branch in LBC walter mart and try to widthdraw some money but the employee name Christian, told me that just go to western union beside their stall. To my surprise i ask him why i cannot get money from LBC since there is an celfone app from LBC that i used to send money., this guy not only have very bad costumer service but the attitude is rude also.Anyway this happen on Feb 7 2023.

It happened on Feb 1 and 2 when BPI to Cash recipient cannot withdraw money due to system error (according to the branch -Guindulman Bohol). Time wasted, money wasted for nothing. This is the second time that happened. Advised recipient to go to another branch and hopefully get the money. Hope LBC will get their act together and improved service. Will personally visit the branch next month to check if any action has been taken to improved service.

I would like to make a complaint about the document we requested to be processed. It's a marriage certificate to be attested in DFA and UAE Embassy in the Philippines. Our expectations were set that it would take 8 weeks minimum. January 4th should've been the 8th week, so I kept following-up daily for the document since.

But every single day, every single representative I called in LBC Customer Service said the exact same thing. There is no update yet from your system. They have given me multiple WhatsApp numbers of Gio, Leni, but both of them cannot give a concrete answer as to where and what happened to my document. One was not even responding to my messages.

I was also told by one representative that there's no appointment yet with DFA. 3 months without any progress, at this point, I would like to request a refund. Given the experience, the refund should be processed without difficulty.

Please consider this urgent as I am already in the 6th month of my pregnancy and without the attested marriage certificate, the government or the hospitals in Dubai will not issue a birth certificate for my child. Even if this isn't the case, 3 months of no progress is still ridiculous, considering we paid AED 750 for it.

One of lbc agent sent me a message on my whatsapp number telling that my package is already arrived last january 25, 2023 @4:33am and they are asking me to pay the custom clearance worth 3,000pesos immediately. I already paid that last january 27,2023 @8:13pm then last january 28, 2023 @5:15am they sent me a message again they are asking me to pay for the delivery charges for 1,000pesos and they said that is my last payment and they assured it to deliver my package and I find a way just to pay it today, january 31, 2023,@8:47am but they said its not 1,000pesos anymore because I need to pay 2,000pesos now instead of 1,000pesos for the first payment they are asking for just the delivery charges. Until now they are still holding the package they are asking for more money that they want me to pay more its now worth 5,000pesos just to deliver my package they said the delivery man is not going to accept my package just to deliver it again that's why they are demanding for more money so they can deliver it to me. They are scamming me! They gave me a 2 options I need to pay 5,000pesos just for the delivery charges or I will pick it up but they said that I still need to pay them again before they will release my package.

My uncle told me who is working in customs advising to now pay them because if I really need to pay for the delivery charges they need to deliver it first to my home address right after I just paid the custom clearance and they need to deliver it first then pay upon delivery but no because they are asking me pay it. They are still demanding to me that I need to pay again for 5,000pesos.

I know that the sender is not paying it because he didn't know that's why I am paying for it. He didn't know about the custom clearance and the delivery charges because the courier company branch didn't inform him what to do.

I already paid 5,000pesos for the custom clearance and deliver charges and they are still keep on demanding for more money.

I asked them if ever I didn't paid for the delivery charges and send it back to the sender instead because I cannot pay for it. They said, I need to pay 15,000pesos more just to return the package to the sender.

I took a screenshots all our conversations.

Nagpadala ng january 9 si edrean benosa (husband ko) deliver kay maria adela bedis (kapatid ko). Sad to say, kulang ang info about s add n ibinigay ng kapatid ko. Nag follow up husband ko january 16 s naga to correct da mali. Branch ng naga city xa nagpadala at dun dn nag follow up. Up to now wla pa s kapatid ko ung parcel. Nagtext sa kanya lbc naga city f ibabalik nlng ung parcel o deliver n s gantri. Bakit kailangan p namin mgbyad ng shipping fee e byad un n deliver dpt sa bhay ng kapatid ko. And now dadalhin lg s robinson gentri kelangan p mgbyad ng kapatid ko. Ang tgal ng proseso nyo s follow up, sobrang kailangan n ng kapatid ko ung parcel now kailangan p nya mgbyad ulit pra makuhan un? Nkakadis appoint maxado serbisyo ninyo. My # dun n inilagay and yet bkt ndi nyo twagan.? Ang bulok ng sistema nyo. Kamahal mahal ng delivery charge dn gnyn ang ngyari.

Hi Sir / Madam,
Have a good day ahead!

I, Ms. Mylene H. Galang was formally filing a complaint to one of your staff in CPT01-Calumpit branch. This incident happens today earliest this afternoon, I ask my mother to send parcel bound to Caloocan City. My mother Ms. Aurora Hernandez politely asks your female staff to kindly write for her the details that LBC need to send parcel due to my mother was not able to write and she is alone. Unfortunately your dear female staff refused to extend her help, she said that is not allowed and keep on telling my mother why you came alone to send your parcel? Really, this is part of how you treat a customer? My mother is not asking for a big favor just to copy what is the information needed for shipper and consignee details so that she can send the said parcel, on the other hand my mother ask for another staff to make it for her and your male staff (Mr. Jerome Isais) politely said yes mam just a minute I just need to finish my transaction. Why your male staff extended his hand to help for my mother, why the female staff she said that is not allowed? Guys you are in a customer service I don’t think you have all the reason to not extend your help. Your female staff should need to undergo proper training on how to deal with customer.

I salute your Mr. Jerome Isais for showing the real meaning of customer service and teach also your co-associate to do her best shot when dealing to your customer.
I know LBC is a big company and they will not tolerate wrong attitude when it comes to customer service and besides over a year’s LBC was the leading company when it comes to courier services.
I need an immediate action regarding this matter
Speedy response is highly appreciated.
Respectfully yours,

Mylene H. Galang

Hi I sent 2 boxes for my family in the philippines. One of the box was slashed opened and lots of items were missing when I did the inventory. I emailed the customer service of LBC last January 17 regarding the Balikbayan Box with this email address ([protected]@lbcexpress.com) but till date no reply or call on there behalf. I also went to there warehouse in Iba, Zambales to find out what happened. There answer was, they delivered it as ease in our house meaning its damage already when they received it. I will attach the picture of the box & the tracking number for reference. I ask LBC on my email about there course of action. Until now nobody is reaching out. The tracking No is: [protected].

I dont know what happen sa service niyo. Almost 2 months have passed still ang cargo box na pinadala ko pa last november 10, 2022 ay hindi pa naidedeliver sa family ko sa pinas. Ang last track ko ay nasa upper laguna delivery team na yung box last january 10 pa. My question is, how many days ang need to wait ng family ko para ma-receive nila yung box? Research ko din yung contact number ng upper laguna pero hindi naka post sa website nila for follow up.

4 times akong nag email sa customer care but they are saying "they already logged this to your internal link for assistance" na hindi clear kung kelan idedeliver.
I have the right to know what's the reason of the delay and when they will plan to deliver my cargo box to my family.
All I want is exact date.
Hoping for your action regarding of my concern.
Tracking number -[protected]
Next time change the expected time in your slogan, 55 days to 2 and half months so the customer will not disappoint for the delay or make it 3 months.
Very disappointed customer.

Hi I supposed to receive an item from Bicol region my auntie did ship the items last January 9,2023 supposedly we could receive the items as they promised 2-3 days but what the hell going on lbc!. now its January 14, 2023 we didnt receive and your tracking is useless because unreliable youre fooling your customers you cannot provide the real time of delivery its not worth it on how much delivery fee we paid for it. We went to the branch lbc tikling bcoz they said must get it there but they said the items was not there. How lbc now?, we badly needed the items. Yestrday tracking shows will delivered but didnt get any updates or even call and nvr even show up now again you will do the same! Then we went to the nearest branch to us informing that our address cannot locate. then now say it will redeliver hello wer?

We need a solid update on the item hello!

[protected] this is the tracking number

Very disappointed we wont repeat of your damn service!

I’ve sent a box from Vancouver, Canada last Sept 28, 2022. It takes a while for me to receive it. Before my flight to Vancouver on the 11th of January, I’ve decided to just pick up myself from Bulacan warehouse-Bocaue Branch. Upon reaching the warehouse, they handed me my poor and not in good condition box, already opened. I was so mad and frustrated, I wasn’t able to argue cause I have too much stress that day prepping for my flight the next day. When we reach home and checked the opened box, I realized some were missing like 3 boxes of Chocolate Trick or Treats, vitamins and some foods. Bag of sugar were scattered around the box. I hope you’ll take this matter seriously.

Regards,

Ruby S Lazo