LBC Express
Reviews and Complaints

I sent my Box last November 04, 2018. Until now January 09, 2019 my family have not receive it yet. Poor service. It's almost 65 days.
Please give an action for this.
We will not send our boxes anymore here next time!
Tracking no. [protected]
Olivia Tatad sender name DUBAI, UAE
Rodolfo B Arceo receivers name
Imus Cavite
my email address [protected]@yahoo.con

Good day! I would like to complain the lbc express here in our province. Most of my orders from lazada was forwarded to lbc and it was all cash on delivery but they did not deliver any of my orders. I am the one who goes to the branch and as shown at the picture below a lot of orders we're not properly arrange and not delivered from the owners. What is happening to their tag line "hari ng padala" if they are not doing their part. Supposed to be cash on delivery but they will charge additional 50 pesos and still you are the one who will get your own package what a shame. Then one time I went there, thaye said that they can't give my order from lazada because they will delivering the item that day (last week january 3, 2019) but still I waited for 5 days they still nit delivering my order. Pls make an action to this site of lbc. Thank you and god bless

I send a package last Dec. 26, 2018 at LBC Eastwood Branch, but up until now my package has not yet arrived. Complained about it last Saturday at the branch, but no update until now. I have placed all necessary information on the label, the delivery man has all the means to contact me. I paid to have my package delivered w/in 2 days, not weeks. If the delivery man cannot locate the address, he should have the decency to notify the owner or the receiver. If I only knew that LBC's service is this WORST, I should have delivered that package myself. I went to my sister's place (the receiver) last Saturday and I'm now back in Eastwood, and still no update for my package.

30Dec remittance to BPI account. Been making follow since last week thru twitter and they just told me that I need to go to the origin branch SM Taytay (which the heck too far from me) and I'm in QC. That remiitance was payment of my customer who ordered a product. It appears that your reps at SM Building A Taytay branch are incompetent! Given that I've sent out correct details they entered incorrect info in your system. I've asked my customer Angelo to get the reps name but according to him he only got the first name which is Kevin and refusing to give the last name! I will not tolerate this and wont recommend LBC remittance to my fellow online sellers! Please train your people to be professional!

Client name : Allan Tapit
Contact #: [protected]
LBC TRACKING: [protected]

Recipient's Name: Mary Grace Contreras
Recipient's Address: Unit 5D 5th floor, Cypress Gardens Condominiums, 112 V.A. Rufino St., Legaspi Village, Makati City, 1229

Tracking #: [protected]

Until now they told me they havent received the document.

I actually received a text message telling me that the shipment was received by someone named Jason Vallagar. Unfortunately, none of us recognized this person.

Can you please check? You might have delivered it to the wrong address.

Hi, my friend has sent an items to
My husband last dec 27, 2018 and we have been tracking thr said items and twice my husband did even visit baler lbc to inquire regarding the sent items but until now it's showing forwarded to baler, and the employee in lbc baler said that he did e mailed the lost items (pertaining to our tracking no) my husband have talked to the manager of lbc cabanatuan and said that my husband has no right to complain as he is not the sender, I mean, what? Really, that's too ironic, my husband is the recipient supposused to be right? And my friend after few days will be coming back to mid east for werk, if my friend can't do it then it's done, what's not delivered or lost is lost? Up to this date I did tracked it again and its still forwarded to deliver! I'm pretty sure u don't want to ruin your ne lbc, I have been a customer and this saddened me. Hope your company can be able to do something of my complain. Thank you!

My box was picked up last Oct 20. 2018. Last mid Dec i called hotline to check, the agent saidit is already in Iloilo.

Last week they went to my house then left because nobody is there. our neighbors had informed my father.

Then after I knew I immediately asked for redelivery even googled the warehouse number in Pavia. I called a certain Aira. warehouse manager and explained if they can call first my father before delivery. She said it is fine with me, they will deliver on 29 Dec. I said my father need to go somewhere instead make it Jan 2. She really promised to arrange that as well as my father did not leave the house too. However I found out they did not come and even logged in system House Closed? How dare them tell false info, my father is 80 yrs old, couldnot take a bath and buy food because of waiting for delivery but these people really CARE LESS.

I am paying for this service and gave ample time already. Im going on vacation next week and all things that I need is in that box

Expedite this delivery as I am a loyal customer of your company since 2008 you check my details there and impose appropriate action to your provincial warehouse personnel. I worked hard for the money and wanted to give happiness to my family, but what are they doing. Delaying because its not theirs?

The lives of people waiting for delivery is not dependent on them. Why cant they call the person? Is it really one hell of a hard work for them to call. What service is this?

First complaint : My sister was told by LBC staff that the documents she will be receiving would arrive after 10 working days. It was a legal document and was needed urgently. She went to inquire about it on the 11 day and was told it hasn't arrive yet by just basing on the reference number. She went back on the 13th and 14 th day and was told they will contact her if the parcel arrives in the LBC office. I then tried to tracked it on my own and imagine my frustration to learn that the parcel was just in the LBC office 1 week already. Staff have no initiative to help customers to check their parcels. Given the fact that it was already 1 week overdue. How about if the customer came from far away place just to receive parcel and was told to come back next week and still nothing.
Secondly: My balikbayan box, some of the chocolates and spams were missing and I have not written all what was in the box but I'm pretty sure with the number of spam and that some chocolates are missing as I have written instructions to my sister who will be receiving each one the goods. It may be small items that were missing but given the fact that it was my first time to send a box I am so disappointed and that the box arrived 3 months from home contrary to 7 weeks that they have told me. I would not be complaining if not because of the missing items. I have trusted the company and did not believe what I have seen in the social media but it really happened to me and now believe that LBC staff are opening boxes and taking items from the balik bayan boxes. It breaks my heart to think that others like me probably have experienced this.

Good day,
Iam writing that complain with regard to your good office and I hope it will drag your attension.
I have sent a box from Jubail KSA on Dec.10 2018, which icludes diapers, milk for my baby, cooking pan, some used bed sheets and clothes also shampoo and lotion . However, until now it has not reached cebu . Already i have arrived before my bix .
I contacted LBC CEBU they have replied about box hold for unknown substance? .. it is not my first time to send boxes via your office and iam urging you as i mentined before that i have baby and her milk in the box .
NO strange or unfamiliar substance apart from the one i mention

thanks in advance

Nag order ako sa supplier ko sa davao nung December 21, tapus trace ko ung tracking number ito lumabas

Dec 22, 2018. 06:54:21 pm
Arrived at davao distribution
Dec 22, 2018. 08:25:03 pm
Forwarded to LBC CENTRAL EXCHANGE
DEC 24, 2018. 03:39:10pm
Arrived at VCARGO EXCHANGE
Dec 26, 2018. 09:50:01pm
Forwarded to CAUAYAN DELIVERY TEAM

Bat until now wla pa update...JANUARY 01, 2019 na po.. Ang tagal na po wla pa UPDATE ... PLEASE PAKI FOLLOW UP NAMAN PO..SUPER TAGAL NA... ITO UNG TRACKING NUMBER KO [protected]... PLEASE PAKI FOLLOW UP PO...

Hi please follow up my parcel cause they say shipment issue why shipment issue i have my phone number to contact me they not contact me heres my number [protected] bacolod city lbc branch ka mga tamaran cnyo mangita ka dugay2 na hmbl 3
2 days lng pila na adlaw 1 week na pending gyapon gaano lng kmo mn ubraha nyo bla ubra nyo sang inchacto ky gabayad mn kmi sang inchacto

Date: Dec. 29, 2018 - ready for delivery as per checking
My Contact#: [protected]

As per checking at transaction status I saw it the item not delivered because they can't locate out address, my question is - how they can locate our address if they are not contact the phone# provide by the recipient ? -(which is my contact number) .. We are waiting the whole day for that item to delivered but no one came ?!

AGAIN! We are expecting the item TODAY or TOMORROW. If any problem like can't locate our ADDRESS, PLEASE CONTACT US! My contact number is [protected].

LBC Brannch at sm harrison plaza and vito cruz. They've been saying that their system is offline or they have sysstem error it's been a few days and I still can't get the money. It's like they are making me like a fool already I've been going back and forth to these branches aand all that they can say are they are offline or have system error but if I had an id they can try to transact it. But even if I avail an id right now I can't still claim it today and had to go back again. If those people had told me about that on the first they then I DON'T NEED TO [censored]ING WASTE MY TIME, MONEY, AND EFFORT TO JUST GO THERE AND LET THEM SAY " AY WALA OFFLINE KAMI" "WALA KAMING CASH OUT". Like Hello lbc do something the sender just want a refund. It's been 4 days already instant peso padala? Seriously?. Tracking no. [protected] Baka pati ito matagal din response.

I am writing to officially file a complaint. I am Mary Grace Po, a business owner of Get Spotted Shop (getspottedshop.com).
We've been using LBC as our official courier for online orders most especially if our customers would request for COD. And for the past few months that we've been using your cod service, everything was smooth and we have nothing to complain about. Not until for the month of December. As of this writing we've received 3 returned packages that are supposed to be subject for COD. These are all repeat clients and when I contacted these clients, they told me that lbc never called/informed them that the package was arriving. Checked the status of these packages it says

"We tried to deliver your shipment but recipient refused to accept. Please get in touch with us through our official customer care channels."

ARE YOU REALLY SURE YOU TRIED TO DELIVER AND GOT IN TOUCH WITH THE RECIPIENT? Because these 3 clients told me otherwise.

What's more: i have one more package which will be returned AGAIN. What's funny about this is that the package for cod is supposed to be sent to my sister in law.

Lbc called my sister that it will be delivered on the 27th, but my sister told your delivery guy to deliver on the 28th instead because they will be out. I JUST DONT KNOW WHAT HAPPENED but your delivery guy never came back on the 28th and when we called lbc so my sister will personally pick it up from your hub instead, LBC SAID THAT IT'S ALREADY IN YOUR HUB FOR RTS AND THERE IS NO OTHER WAY MY SISTER COULD GET IT.

OMG.

Please enlighten us.

You were supposed to help us, your business partners. I'm not sure why this has become so stressful already.

CLIENT # [protected]. LBC picked up our box on 10/27/18 in Los Angeles, California. My sister received it on 12/27/18. When she opened the box it was full of maggots because of the damages of the contents. Please find enclosed pictures of the damages items. Please advise me of how you will compensate with the damages items.

These are the damages items:
6 Toilet paper
20 canned goods
6 yogurt
6 milks

Tracking number1730 [protected] can you pls deliver to the rght address 8F Vector 3 Bldg Northgate Cyberzone Alabang Muntinlupa my cp number is [protected]. Your Lbc sapang palay branch always encode wrong address and contact number on their receipt. This is the second time i have this same problem with the same lbc branch. Hindi ba nila binabasa un sinulat ni sender? Nkaka inis natalaga

We had the package for delivery in LBC Munoz on Dec. 20 to our customer in Subic, Nidec Company. They should have received it by Dec. 21 but our customer had not received it still as of today, Dec. 28. Our customer called LBC Subic and said that they have it on hold and will deliver it on Jan. 3, 2019.

Please help us with the deliver before Jan 2019.
The package is urgently needed by customer.

Tracking#: [protected]

dec.6, 2018 ng padla ako s LBC zabarte mall branch nyo dto s caloocan. until now d p rn narereceive ng buyer ko. ska ko lng nlaman nung minessage nya ako after a week na. akala ko naman nareceive nya na since knowing LBC mablis tlga.pero bkt ganito po ngyri. hndi man lng ngabiso or ngbigay ng notice sa akin or sa receiver ang LBC. wla akong kaalam alam s ngyri.anongnused ng mga contact nos.kung d nyo kmi kinontak. na d pla abot ng delivery nyo ung area ng receiver. na tumgal dw ng 10 days kya binalik s warehouse sa manila. kung saan saan n npunta ung padala ko. mgisang buwan na.anong ngyri sa service nyo. nakakalungkot saken pa ngyri to.na tiwalang tiwala ako s LBC. ksi gsto ng client ko mablis nyang mkuha ung pdla ko. sirang sira nko s buyer ko.ngpunta ako knina s branch ang sb mgbyad dw ako ulet ng shipping fee.dpt mgbbyd nko pra lng mtpos na.kso napaisip ako bkt ako mgbbyad ulet. kyo nmn ang ngkmali. kht saang anggulo tngnan e.ska mhal ng shipping fee n un.wla nkong kinita kung bbyran ko ulet n wla nmn akong kslanan. ibalik nyo nlng ung pdla ko or ipdla nyo agad s buyer ko.please lng.

Rea Noreen Mangibin
tracking no.[protected]

LBC branch in Nelly Garden E Lopez st Jaro Iloilo City forcefully requires claimant to fillup lbc id member form. Tracking num [protected] presented a valid id but Rhea and Lei forced her to sign and when submitted told her it was offline and go back next day. Is this a new requirement? Forceful membership? DTI worthy complain if not checked. Correct this please

To whom it may concern,
Tracking number [protected]
I sent a package dated last dec 10, 2018 and im so confident that if there would be a problem you would contact me. Yesterday Dec 26, 2018 I called the hotline and to my surprise they returned the item without even noticing or informing me. It was supposed to be a christmas gift and you ruined it. If they contacted me earlier i would make some adjustments but then NO ONE INFORMED ME that the package was returned. I called again today Dec 27, 2018 talk to a representative, shw ask the details and then when im starting to complain she could not hear me anymore. Wow what a service you guys have.
Please do something about it