LBC Express
Reviews and Complaints

Tracking number : [protected]
20 days have past and based on the tracking aftership info my package it is still in the Philippines?
I was just asking what's the real status of my package and where it is because I spent enough money on that package and I deserved to know. But no one would reply to my emails and messages no one would tell me what is going on and where exactly my package is . I just wanna know the real status of my package so I'll know what to do next. I
paid for the shipping fee more that I should have costing me 2, 800 pesos and the weight did not even exceed 2 kilos. But I still paid for it hoping that in return they will provide me with a good and faster service. But so far LBC EXPRESS customer care SERVICE failed to do their job. They read my messages and literally just read it but did not reply.
I was totally ignored which really pissed me off.
That money I spent on that package and it's shipping fee was not just some money I got for free.
I worked hard for it and hoping I will receive it before Christmas as a gift for someone and for myself... coz we deserved it. But it's been 20 days and based on the tracking info... lBc kept forwarding it to lbc... what kind of courrier does that?

LBC At Alabang Town Center always have a problem at their connections. Everytime I go there and try to claim or receive money, the system is always offline or slow connection and their staff are also Slow. They waste people's time. They can also tell or put some notice that they were offline. Not just telling us when our number are called! Hello? People's have there own obligations also. I also been late to my work just to receive money at LBC.. so I hope you may give a prompt attention to this matter..

I had it picked up earlier by 21. And since its air cargo so it would arrived before christmas. And those goods are for the christmas, leas fortunate people. Now you just ruin everything. I will never trust lbc ever again. I paid thousands for the boxes but then it wasnt. Imagine? It was picked up early and didnt arrived before christmas? What a shame LBC! This is lesson learned and never trusting your carrier ever again! Merry Christmas!

Good day! I already called the customer service to request for an expedite action on my shipped item. It is badly needed tomorrow for the baptismal event!. Please take action of this it should be delivered in Brookes Point Palawan now!
Tracking no. [protected].
Sender: Jhanin Nufable
Receiver: Grecel Porquez

I called many times but your the expected day of delivery was so delayed! Client will travel 5 hours From Espanola Palawan to Brookes Point just to claim that item!

It should be in the Brookes Point LBC branch before 3pm!

I ordered a lazada product last december 12, 2018 & supposed to be shipped today Dec 21 as I trace the tracking record. But record says that the recipient is not present at the time of delivery. Usually they will call me before the delivery pr kung my my problem sa address given. This time i did not receive any calls from lbc. My point is don't write any report sana na hindi naman tama just to say na nag-attempt silang ideliver yung product. We understand na maraming deliveries & we're willing to wait. Pero ung mga reports sa mga tracking nyo mukhang hindi nmn makatotohanan. referring to LBC cauayan hub. I hope you can do some action regarding this matter. Thank you.

Good day!

I wrote this letter as an appeal to your good office to seek for your help to look into the issue about theft within the company. I was robbed! Not only my cargo bit 15 other v cargoes were forcefully opened and gone were the items inside those v cargoes! I am a reseller of gold jewelries, started just Oct of this year. Never did I expect that I would experience such!

I was saddened when my partner told me that my v cargo was already opened, out of 10 items, only the 3 rings were inside the ripped parcel!

Wtf? I am earning an honest living, where every peso counts and this is what i experienced? Wtf! Lbc, you should clean up the mess and look into this matter of thefts within your company! Please explain what the heck happened?

We put our trust in your company, whatever the amount is, it's the TRUST that we gave you that matters most... ano na an tag line... HARI NG PADALA? HARI NG PADALA NA NAGKAWAWALA? 16 V Cargoes? In a duffle bag, all were ripped, jewelries were stolen? Paki EXPLAIN!

Please, i beg your agency! Help us small time resellers to get back what has been stolen from us! We spent thousands of pesos in paying those stolen items! Oh my God!

Please... look into this matter with utmost concern! I don't what a refund, all i want is your company to explain and look into this mess! I know this issue is not your first time...so please, help us put an end to this very alarming issue!

More power and God bless your company!🙏

I had my order in Lazada last December 12, 2018. I had tracked my order in LBC EXPRESS, and it said that my ordered arrived last December 18, 2018. But the LBC EXPRESS PASSI BRANCH IN ILOILO PHILIPPINES didn't contacted me that the item was already out for delivery. When I went the office they jist told me that they returned the item without informing me. What will i do because i already paid through debit card? How can i get back my money? Is the LBC personnel will responsible for not informing me that my order was arrived and i need to get the package before it will returned? I know there is my contact number on the package, why they didn't informed me? And why they just suggested that i will order it again and pay it again? Is it my fault if my shipping address there is no delivery in that area? Why is it ok to the lazada?

Tracking no. [protected]

"We tried to deliver your shipment but recipient's address cannot be located. Please get in touch with us through our official customer care channels.

Can you please explain, why you cannot locate our address while Lazada and Shopee doesn't have any problem locating it? You didn't even try to contact me. You have a very poor service.

Also, if the delivery man himself is so lazy to find the address, he should at least try to text or call me, if google map doesn't exist in his vocabulary.

Nag order ako sa shopee, apat na parcel, naka lagay sa shopee dec 12 darating or ma rerecieve ko pero hanggang ngayun wala paring lbc na nag txt sa akin na dumating na parcel ko, pinuntahan ko sa lbc don carlos bukidnon branch baka sakali kasi minsan natatabunan ang ibang parcel kaya hindi naededeliver, pag punta ko doon pinakita ko ang xpost tracking number at order id, ang sabi ng teller hindi yun ang kailangan nila kasi gusto nila lbc tracking number talaga, mag papasko at bagong taon na wala pa ang parcel ko, bukod jan bayad na yun at remittance din ng lbc ako nag bayad, receiver name ng parcel alben robles contact no.[protected]..Na track ko sa shopee ang sabi dec 7, dec 9 papunta na ng lbc malayabalay bukidnon ang parcel ko pero hanggang ngayun wala pa, mas nauna pa nga dumating yung overseas na parcel ko, nakaka inis..

[protected]

I would like to file a formal complaint to LBC San Fernando La Union for believing the receiver's neighbor that the receiver of the package does not live there anymore (change address) and not trying to send it back again and just decided to send back the package to the place where i sent the package (LBC harbor Point Subic)

I would like also to file a formal complaint to the person i talked to last Dec 05 on customer service telling me that they will try to send back the package to the receiver where in fact the package was already back in Olongapo... for giving misinformation.

I would like to file a complain to the person who handled my call Dec 19 for letting me wait for the line for a long time and dropped the call...

I would like to file a complaint to LBC for not doing anything to this matter! Now you are telling me to pay again the shipping fee and go to LBC Harbor Point for the package to be sent again!

Poor service, didnt even try calling the receiver's contact number if it's true that she changed her address! 1 month already, 1 month!

Good evening! I just want to complain about LBC Maramag unproffesional delivery service. I have a package that was suposed to be delivered yesterday but unfortunately they were close but the delivery guy told me that I should just pick up my order in their branch. That's totally fine for me if I was just living within the area but I'm not, I'm still 2 town away from Maramag. I choose COD for a purpose so that my package will be delivered on the said billed address not for me to pick it up. I complain to them again today but the delivery guy just told me that he already turn over my package on their office and I just should just pick it up instead. I dont understand why my package cant be delivered to me when it wasnt my fault that they didnt deliver it yesterday. I ask for a feedback from them before this day ends but still I didnt recieve one. I hope you have a better service about this matter LBC because some of your employes just treat us customer as if nothing.

Hi! I just want to report this incident because for me it was so rude. I've been ordering online countless times and I've been also receiving my orders from different couriers such as: Ninjavan, JRS, BlackArrow, and LBC Express (also from different branches: Cabanatuan City, Baguio City and most recently, here in Dagupan). The rider texted me that he'll be delivering my order yesterday and of course I was expecting that he will deliver it to my address I placed on my order which is in my exact room number and floor (third floor of an apartment) and he was calling saying "Mam bumaba na lang po kayo madami pa po kasi akong idedeliver". Wala pang isang minuto, tumatawag sya ulit then, pagalit na tono nya sabi pakibilisan daw at nagmamadali sya. I let it pass kasi baka kako pagod na si kuya (4:30pm na kasi non). Pero nagulat ako ksi I've tried Ninjavan, and the rider was so polite and he even went upstairs para sa order ko. Samantalang si Kuyang LBC, ako pa magaadjust na bumaba at bilisan kasi nagmamadali sya. Then kanina, may delivery ulit ako. Nasa school ako so i replied to him (you can see the conversation below). And ang rude lang ng way nya. Tapos magbabayad na ko. 357 pesos ung order ko then im lending him 400 muna kasi kumukuha pa ko ng 7 pesos para 50 na lang isukli nya sakin kasi wala akong exact na 357 pesos. Nung kumukuha pa lang ako ng barya nagkamot na sya ng ulo sabi "Mam barya na lang" na parang iritado sya. Kumakalma na lng ako kasi kahapon pa sya ganon. Nakakabastos na kasi talaga siya seryoso. Kung di sya masaya sa trabaho nya, wag niyang idamay customers nya. I hope LBC would do something about this. Talk to your riders or your employees to treat customers with respect. We are all busy. Di lang siya, di lang ako. Good communication and a little of politeness will do.

I have an item that was shipped last friday afternoon, From cebu to palawan. I should receive the item 3 days after it was shipped. But i haven't receive any update from LBC since then.. I have already visited the lbc branch puerto princesa and inform them about what happened but they seems no care about it. This item is worth P8, 500. When i asked the branch personnel of lbc they said that i can get an insurance for it. But the insurance is only P5, 000. I'm really disappointed with the service, this is now my second time to experience such a horrible thing. Hoping for your response.

I sent Money yesterday from JT Centrale branch for my niece bday but when they're about to claim it in Gapan City N.E. branch they told them to come back again the day after because they still have lots to do...the reason you sent to express padala is bec. you need the money that day...so my niece ended up celebrating with nothing to celebrate..I hope you'll look for this matter so that it won't happen again...
Sender: Rachel R. Marchan
Receiver: Carmina G. Gingco
Tracking Number [protected]

Sir/Madam:

I have made an online order at LAZADA last November 27, 2018. The store informed me through their website that last December 3, 2018 my package has arrived in the Philippines and it has been picked by and shipped by your company last December 6, 2018 with tracking number [protected]. Another information have forwarded to me by the online store last December 10, 2018, that is why I have made a follow up at your Quezon Street Masbate branch on the same day, according to your personnel my package have not yet arrived during that time. Last December 11, 2018 a message from the store informing me that your personnel has not able to deliver to me due to unavailability. How can this happen that they have not been able to deliver my package since my company is very well known in our locality and your personnel almost always have a delivery on our company everyday. I have waited for several days for any text or call from your personnel informing that may package has arrived. However, days passed there was no communication from your office. Last December 17, 2018 I have made a follow to your Masbate Warehouse and according to your personnel my package have been returned last December 13, 2018 by your personnel (Jayson Burdeos) Kindly shipped back said package ASAP.

Please take care handling of parcels esp. the perishables..sana naman ayusin ang handling lalo at may nka include naman sa perishable yung nasa loob. Pati yung mga employees..hindi yata na-train kung paano ihandle ng tama ang parcel and documents. Kelangan ba talaga balibaliktarin di man lang tiningnan kung fragile/perishables yung asa box.
Sana sa susunid ma-improve naman yung services nyo kasi nagbabayad naman kami ng tama..
Another question?bakit kapag Benguet to Cam Norte hindi na sila pumapayag na door to door? Willing naman kami magbayad ng shipping fee or makinig kung may explainations kayo. T.y

I ordered a television at Lazada. They shipped it thru LBC. Yesterday and today, you sent a text saying my order will be delivered yesterday/today. I wqs wondering why my order didn't arrive yesterday, and also today. I googled "LBC express order tracking" and i put my tracking # [protected] . Then I saw that my order wasn't delivered yesterday/today because my address is outside the LBC service area.

You texted me yesterday and today that my order will be delivered yesterday/today, but you didn't text me that it was not delivered because it was outside your service area.

How can I get my order?

Package with tracking nos. [protected] and [protected] came back to this Office. As you can see, we are the shipper and not the addressee. The receipt clearly state so. The point that there is already a "TO" and "FROM" in the address box clearly indicate to whom the package or mail matter should be delivered. Each package costs P200.00, we sent 2 which means the packages are worth P400.00. The Civil Service Commission Regional Office No. 3 is a government agency and we use government funds. The wastage cause by your mistake came from government funds. We demand a reimbursement of the packages delivered by YOUR CULPABLE MISTAKE.

Packages with tracking nos. [protected] and [protected] came back to this Office. As you can see, we are the shipper and not the addressee. The receipt clearly state so. The point that there is already a "TO" and "FROM" in the address box clearly indicate to whom the package or mail matter should be delivered. Each package costs P200.00, we sent 2 which means the packages are worth P400.00. The Civil Service Commission Regional Office No. 3 is a government agency and we use government funds. The wastage cause by your mistake came from government funds. We demand a reimbursement of the packages delivered by YOUR CULPABLE MISTAKE.

The mail was addressed to Mr. Joseph P. Carandang c/o Ms. Melissa Calipine.

The mailing address was DuPont Pioneer Hi-Bred Phils Katangawan Research Center
Katangawan, Gen Santos City

kindly help me locate where the package is right now. The package is very important. We need to beat the timeline its submission. We urgently request your kind assistance to deliver it asap to Melissa Calipine.

Thanks a lot!

Mr. Joseph Carandang