LBC Express
Reviews and Complaints

Dear Sir/Ma'am,

Good day.

This is to write a letter of complain on what happened to our products due to delayed delivery. Transaction Number is [protected]

On October 18, 2018 at around 4pm it was accepted at LBC-Berkeley Square, sent by Ma. Rose Angelica Manalastas. We availed the next day delivery for the products so we can get it the next day which is October 19, 2018 and was indicated in our receipt. We are expecting the product on the 19th because the cakes will be used in a special event on the 20th, however it was delivered on October 20th at around 3pm and the product (which is cake) has molds already and unpleasant smell. It will not happen if the product was delivered to us on the expected date of delivery which is 19th of October.

We are so disappointed on what happened because it was our first big event of our business.

We want to get back all the cost of the damage products for us to replace the orders of our customers as soon as possible.

Attached are the products with molds, valid IDs with signature, and receipt.

Please give us feedback within the day because our customers is waiting for the orders.

Thank you.

Hi,

I would like to follow up on the passport of my son named Jose Manuel Uno Tan Lobrin. We had it on June or July in DFA Megamall. I paid for an express service to be delivered to the address 41 Fatima Lane La Milagrosa Village Marikina Heights Marikina City 1810. Untile now I havent received it yet.

Please assist and Im hoping for your quick assistance on this matter.

Regards,
Sarah

Hi, my fiancé sent me a small box last October 14 2018. Sabi daw nung nagreceive nung padala na it takes up to 5 days yung delivery. We tried to check it sa tracking system nyo pero sabi nasa Rome pa din yung padala. Seriously? We are expecting to get the box within this week. Okay na sana pero hindi naman updated kung nasaan na yung box. Tracking number is [protected]. I emailed LBc express last night yet there is no response. Need help asap

My name is Liezl Supan Pagobo
Cellphone # [protected]
Tracking # [protected] & [protected]

Last Aug.30, 2018 namin pinadala yung balikbayan box galing dito sa 1113 Eagle Ave. Southwest, Orting Washington papunta sa Philippines.Then nareceive ng family ko nung Oct.17, 2018.Mayroon mga products na nawala sa box kasi alam ko na may pinadala akong kids shoes, canned goods na nagkulang, candies at ibang clothes.

Isoli nyo yung item namin ano yan napasok na din ng magnanakaw ang LBC kasi halos one month na hindi makita kung nasaan na ang pinapadeliver namin

Ayusin nyo ang mga branches nyo lalo na sa Cebu antatamad at tatanga ng mga taga deliver nyo tapos mga hindi pa accomodating!

Maliit na item pa lang yan hindi na maipagkatiwala sa inyo paano pa yung mga importanteng mga papeles.. one month na halos yan walang solusyon!

I try to call from there hotline so many times, asking there system was not updated at all. We rely on their tracking and trace online but i am so dis appointed that i checked from 10th of october the shipment is still in hongkong port last 27th of September, i check again and again but thats the which is showing, i've been using lbc for a years but really on what happened today, i will don't have trust anymore. I send the box for a reason that im going on my vacatin this october and i send my box 9th of october and my flight will be on 21st of October, when i call the hotline we will receive the box before end of the month😔. It was really dis appointing, the you can't even see ur family giving them there gifts or requested gifts personally with smile on there faces. I would not recommend even to someone to use LBC express anymore...

LBC Complaints Board
Manila Philippines

To whom it may concern,

On October 17, 2018, I wrapped in bubble wraps and packed 12 bottles in 250ml. of goat's milk and 12 bottles in 250ml. of goat's milk inside a large styropor box and put on top a few dry iceon top of the bubble wrapped bottles to provide a cold chain for the pasteurized organic milk for them not to spoil. I then went to LBC SM The Block and had the box opened for the LBC employee to inspect if everything is packed properly and in order as per LBC guidelines. I arrived about a little past 7pm and had an hour for final inspection by the LBC employee before the LBC employee had to tape the box sealed. When everything was declared in order, payment was made and i was given a receipt of payment at 7:57pm.

On October 18, 2018, I was informed by the consignee that as she opened the box and had cut the plastic bubble wraps, she found out that all the 24 bottles have cracked.

Now, i declared that the value of my organic milk bottles are P12, 000 worth and paid the corresponding amount for its insurance (i suppose the products are insured just in case the box was mishandled causing the well bubble wrapped fragile contents to break).

Now, what will LBC do to replace my lost income from the broken organic milk bottles including my shipment cost?

Kindly investigate this urgent matter of one of your customers and return my letter of complaint with a quick solution.

Your service profile says,
Security Guarantee

Just follow the 3-Point Security Checklist and we guarantee your padalang padama is safe and secure…... with money back guarrantee.
My shipment was damaged. That is not having a safe and secured shipment.

Here is my tracking#[protected]
I have attached pertinent photos of the broken organic milk bottles from LBC shipping sent by the consignee

Thank you for your prompt reply and action on this matter of customer satisfaction and guarantee.

Sincerely,

Dale Abenojar
Shipper
globe [protected] / sun-smart [protected]
email: [protected]@yahoo.com

I still haven't receive my package yet. The package was sent through your branch in Koronadal city on October 8, 2018. Today is October 19 and still heard nothing from you. I have even requested for a pick up instead but you guys never done anything. Sobra sobrang abala para sakin Kasi napaka importante ng package for my businesses. Please do anything, I need my stuff and I want to get it sooner!

They're sent me a msg. that the lbc has been dispatched my card subject for delivery but as of now they're not traced my address as per checking and inquiry my tracking they're not traced my address. This is my address #57 Brgy. Sumacab Este, Cabanatuan City, Nueva Ecija tracking#[protected] CONTACT#[protected]. Please give an attention to my complain.thank you.

I have sent 2 xl boxes (tracking no [protected]/ [protected]) last aug 24 and was told that it will only take mac 45 days and til now it's not yet delivered and the worst thing is there's no proper update as the customer service don't know the exact status of the shipment. This is a very bad service. I have sent the boxes expecting that i will be able to give something to my family and friends but I'm already bound to return to UAE still the shipment is not yet received. NEED AN UPDATE PLEASE. AT LEAST INFORM YOUR CUSTOMER THE STATUS OF THEIR SHIPMENT.

my na reciv po ako na txt last 10/17/18 with tracking number [protected] sabi po ipapadala na noong 10/17/18 bakit po hanggang gnf=ayon wala pa po..pki message po ako my number is [protected]..my address sunflower st cumadcad castilla sorsogon near SYM motorcyclr dealer..2 truck na po ang dumaan dito kaso wala pa pong binababa..pki address man po nito salamat

Tracking # [protected] April 18, 2018 Important Tax Information to IRS (equivalent to BIR in PHP)
I learned just Tuesday from IRS (Internal Revenue Service) they have never received my tax return and I am in violation of an agreement that I have with them that could cost me thousands of dollars.
I immediately called LBC customer support minutes later on 10-16 and they promised a follow up 24-48 hours. No follow up. Nothing.

I called back today. No record of any work done. Told to go myself to where I originally paid LBC in Las Pinas because they could not figure out what went wrong. I responded "If customer service at LBC cannot solve my problem why should I believe my pkg lost by LBC is my problem to solve?"
Then I was told to call back 24-48 hours. I asked for supervisor and told she was unavailable. The "she" was a slip. I asked for her name. The rep came back and said he could not tell me her name.
Unacceptable. I said I believed she was breaking an LBC rule by refusing to give her name. Again on hold and told her name is Mam Salve. But still no help and that she would follow up and call me back. (This is the same promise I received 48 hours earlier that was just words).

LBC guarantees delivery. It appears DHL in U.S. may have lost the package and naturally no one is taking responsibility and I have paid for a great disservice with big consequences. My receipt is mostly faded. I need to prove to the IRS that I did in fact mail the package and they may have mercy.

1. Will someone PLEASE with enough authority AND INTEGRITY to do something besides waiting for emails that will surely avoid responsibility, grow fangs and get answers for me ?
2. AND send me something official apologizing for losing my package that I can forward to the IRS?
If that person exists in LBC, thank you.

My item was shipped yesterday 10/15/2018 with tracking number [protected]. and I tried to check it all day today to your tracking website but all it always say is no details found. you should have an agent 24/7 who should manage this kind of complaints. tracking details should be encoded as soon as the item received. pls call me at this number for update [protected]. thanks

I would like to file this formal complaint about the delay of my shipment. It was accepted by paliparan Branch last October 4, 2018 and it did not arrived because as per con call with LBC's Customer Service it was not delivered because the area I provided was out of Zone. Therefore I take an immediate action and I went to the branch where my product was accepted and we agree to transfer the item to cabiao Nueva ecija branch they said they will email it but until now I dont have any idea if the product is ready for claiming by the recepient I provided.
It was almost two weeks now. Please do immediate action and file a memo to a person who has lapses.

Tracking number:[protected]

bago ako umalis ng UAE pinapick up ko na ung box ang sabi nila 45days lang eh ngayong araw 46days na until now wala pa din.
ito ung booking #number ko
[protected]. sana naman po maresolve niyo tong issue.hinihintay ko po talaga ung box hindi na nga ako umaalis ng bahay para lang mahintay kaso to tracking to be found ano un lokohan nagbayad ako ng tama

Good Day,

Please give your employees seminar of how to handle good costumer care because they are arrogant to the costumer.And they will act if there is money involved they are no helping or trying to help costumers who needs assistance..its really bad employees so sad for LBC. So disappointed and Poor service ..Try to see CCTV they are receiving money from costumer just to help the costumers..

I hope you will make action for this complaint.

Hello. I hope you can resolve my case. I ordered phone cases from lazada and said that it will deliver between oct 4-9 2018. I kept receiving txt from lbc that my parcel was on the way for delivery, but unfortunately no delivery. Like I was waiting for 2 weeks now. What seems to be the problem? Upon checking on your websit it keeps saying that it has shipment issues or payment issues, actualy i applied for cash on delivery basis. Please let me know whats the problem.

I did get a text messege that my item with tracking# [protected] will be delivered at Oct. 15, 2018 then I did wait for an agent to arrived but there has been no calls or any LBC agent/ delivery agent to arrived at my house. I wait for the entire day at my house and no one comes. So where is my parcel? And when I tried to track my order why does it says that there has been no response from me when I was waiting for my order to be delivered the whole day of Oct. 13, 2018! How come this happens!? Please explain to me what is going on with this transaction!

hindi sila tumutupad sa takdang oras na sinasabi nila sa kliyente. 45days to 55days as of the moment yung cargo box ko sa inyo. Oo di nyo kasalanan ang delays pero karapatan naming malaman kung nasaan o ano na nangyayari sa mga balikbayan box namin na matagal nang nasa vessel/port. Sumasagot nga kayo sa mga inquiries pero walang kasiguraduhan mga sagot nyo. Nagrerelay lang din kayo sa system nyo which is bilang malaking shipping company nararapat lang na may contact kayo sa mismong mga tao sa vessel/port na nakakatransaksyon ninyo hindi yung pati kayo walang maisagot na malinaw sa amin. LBC EXPRESS INC. PLEASE! improve your service.