LBC Express
Reviews and Complaints

It says in the LBC tracker that my parcel has an issue and I should get in touch with the customer care channels dated 13 Oct at 9:30 PM. But there's an update dated 13 Oct at 7:03 pm that it is ready for delivery. Please note that this is a pick-up service to LBC Robinsons Tacloban.

Just checking now if there is still an issue with my parcel.

Tracking No.[protected]

Thank you.

I went to pulilan Poblacion branch today at 4:40pm we are only 3 customer. the teller saw me and say hi. I left my package in front of her desk and sat down. after a minute another customer came to pay bills the teller said for billings cut off time is 4:30. At 4:37 she called me and told me that it's already cut off... as she just said that it's only for billing... I told her why didn't u told me right after I gave u my package? she didn't answer. 2nd in the door it was written open until 5pm right? I just want to know what is the true standard of LBC ? cut off for billings only is till 4:30 only? or why don't you just put on your door that it was only open until 4:30pm on Saturdays?

I a.m Mat Ronald Paguirigan OF legal age and a resident OF the City OF Ilagan Province OF Isabela. ON october 13, 2018 around around 12:07pm I received a text from LBC Express stating " Your ordered item w/ Ref#[protected] will be delivered today. Pls prepare exact amount of P516.00. For queries, call [protected]. Thank you"

1 hour passed I called LBC City OF Ilagan branch at Centro and relayed that I received a text from LBC further, requests in Case to kindly tell to the person to deliver said item to deliver the same to a requested Place and text ME for further instruction and I wals told to wait till afternoon. To this time said item was not delivered when I tried to tracked it says
" we tried to deliver your shipment but recipient refused to accept. Pls Get in touch US through our official customer care"

To my shocked there was No delivery made and truthfully I was even eager to have my order. And tried many Times to contact your branch here in City OF Ilagan

Clearly the person made the said report is making alibi for his/her non performance

Pls kindly Make action to my plight cuz I know I a.m not the only one who experience this ty hoping to hear from you

Mat Ronald Paguirigan
[protected]

Gusto kong sanang ireklamo yung tungkol sa padala namin from Manila to Cebu hanggang ngayon hindi makita-kita ... pinadala namin yun nung Sep28 pa pero gang ngaun hindi pa din masabi kung nasaan .. nung una sabi ndi makita ang address so pinapunta ko last week ung recipient sabi na naman return to sender inayos namin sa manila sabi puntahan kahapon dito
286 M L QUEZON NATIONAL HIGHWAY LAPU LAPU CITY
# 340 0881
pero para sure ngayon pero pagtawag naman nila cannot found daw .. ano ba klaseng serbisyo meron kayo dyan?! maliit na bagay pa lng yan ndi n mpgkatiwla sa inyo ksi nawawala pano pa ung mga malalaki at mahahalagang bagay pala?!

Is your insurrance is compulsary worth P25. I refused to avail the insurrance but the teller said it is needed before i make a transaction. Insurrance validity is only 3months then i need to renew it every 3months. My friend told me that she made a transaction yesterday but they did not offer her the said insurrance. Ano yun pinipili lang nila pinapa avail nila porket 1st time ko.

It says in the LBC tracker that my parcel has an issue and I should get in touch with the customer care channels dated 11 Oct at 9:46 PM. But there's an update dated 12 Oct at 12:49am that it is ready for delivery. Please note that this is a pick-up service to LBC Robinsons Tacloban.

Just checking now if there is still an issue with my parcel.

Tracking No. [protected]

Thank you.

This is to complain the package that we have received last Saturday, October 6, 2018. The box arrived with a part that is perforated and was covered with LBC tapes. At first, we just thought it is just an ordinary tape attached to the box but when we opened it and as we dig deeper we noticed that there was a portion that is torned and that part was the same part where there was tapes on the exterior. As I was checking the items, I have found out that one (1) small sized bag was missing. It was sent in good condition and we never thought that this will happen to us considering LBC is one of the most well known and trusted cargo transporter in the industry. With this, I would like to demand for an immediate action.

Thank you.

I've ordered online. In website of Mandirigmamerch.com. Sweat shirt po ng Jamill ..pinili ko pong mode of payment is Cash on Delivery since pwede naman po. My tracking # is [protected] Kanina po, nakatanggap ako ng text message around 10 am na On the way na daw po ang order ko at mag handa na ng exact amount. I've waited for it . A while ago, since napansin ko pong medyo matagal na, tinrace ko po sa website ng lbc ang order ko at yun na nga po sabi don "Your shipment was not delievered because your area is out of lbc's service. please get in touch with us through our official costumer care" so any actions po? Ano napo ang maaari kong gawin? Pwede po bang itransfer for pick up nalang? Here in Antipolo din po.. M.L. Quezon Street, San Roque Antipolo City po. LBC Express- Antipolo Church branch. Thank you po it's my first time so sana po mapansin itong complain ko kasi kailangan ko po yong item for my present in my friend's birthday. Thankyou po.

hello, may tracking number po ako na #[protected]. Last week nag shopping po ako online through lazada in which yung item na binili ko ay may cash on delivery na option for payment since yung location ko po is dito sa Tuguegarao City, Cagayan, Carig. October 11, 2018 po ang nasabing delivery day. 1:35 pm nagsend po ang LBCExpress sa akin na expect ko daw po ang delivery today just prepare the amount of payment indicated kaso nang chineck ko po yung LBC track and trace when I'm in Lazada app, at the same day 12:40 pm sinabi po na "Your Shipment was not delivered due to payment issues during delivery." Alam ko naman po na maayos yung pagkakalagay ko ng delivery and billing location info which is at Cagayan State University Carig Campus- Kaunlaran Dormitory, Carig, Tuguegaro City, Cagayan. Pls. respond kung ano po ang naging problema ng delivery ko at kung ano po ang posibleng maging solution. tnx

We would like to complain about our shipment for our former employee, Mr. Eduardo II Castelo Jr. with tracking number [protected] with the transaction date 27 September 2018, 02:59:35 pm going to 598 Area 6 Botocan Quezon City. It was indicated also on the receipt that the expected delivery date is on 28 September 2018. Upon tracking our shipment, it was stated that on 28 September 2018 "the document is ready for delivery. Please expect delivery within the day". Then you have stated on 29 September 2018, our "shipment is ready for claiming at ANONAS. Please inform your recipient". You did not even put the status of your delivery. Then when our messenger, Mr. Charlie Boado visit the ANONAS branch to have another shipment, and the staff told him that the consignee is unknown at the given address and you have turned over the documents to him. But you have encoded to your website that our shipment was released to authorized representative Mr. Charlie Boado on 01 October 2018. Mr. Charlie Boado is the representative of the company, and not the representative of the Mr. Castelo. Did your team tried to deliver it to the given address?.

I've been shopping at Lazada for many years without trouble. However, with regard to perfumes, I often get ones that are significantly not as advertised (eg. they described it as sweet and it comes off as something else), on rare occasions fake ones that are misrepresented to look like original, and other times, the product is just bad (eg. they are selling eau de parfum that smells very diluted like body mist or does not have smell). That is why I often return perfumes for these VALID reasons. These are not just because I didn't like it or changed my mind.

The problem with an LBC branch around the neighborhood is that a male staff there often takes my returns personal. Such as being judgmental, being condescending, making conspiracy theories (eg. I'm a scammer), or just divulging information to people outside the store.

I'm quite a high profile personality and well known, so leaks like that can go out of hand. Especially when they are being judgmental and do not know the story, which is also none of their business. So for example, one instance I heard kids talking about me while I was dining out. They were saying that I was a scammer that often returned the perfume. I don't know how it got out of hand or to that point, because the only human contact I have for returning those items is LBC (and I've also heard quite enough).

It is not the courier's job to find fault, to take it personal, to make conspiracy theories, or to gossip/divulge information about their clients. Their job is to process a transaction as needed and do it well. Thank you!

they doing horse play even they have customer. shouting very loud and no manner... that lesbian was handling a live rat that keep showing to a co- employee woman. who's shouting. Others are laughing around and not giving attention on what customers need. then power off so I have to wait then... they are 5 employee working thwy not even make their work faster.

I let them open the package for checking since it is for air cargo. But when they repacked it, they didnt fix it. Chocolates were placed at the bottom so it leaked and the heavy things was placed above the chocolats. So what do you expect to happen with chocolates? I was really disappointed and disgusted with the service! I will never reccommend this to anyone! Money was wasted due to damaged goods.

Good afternoon po ako si Welmar Fritz Cañete isa pong customer magrereklamo lang po sana ako regarding po sa package ko na napakatagal dumating nong tinatrack ko ang tagal natinga kung saan mang lugar yun tapos ini.expect ko po na darating nong last week of sept. tapos nong tinatrack ko uli edinideliver pa patungo dito sa lbc san carlos branch nong tinanong ko yung incharge na courier wala daw nakaalis kaya yung checker nalang pinatrack ko sa kanya yung package ko sabi nya isinauli na daw nong courier yung package ko nong Oct.1 pa! Sabi nila di daw ako makita unknown daw ako syempre pero may contact n# naman po don bakit di po sya nagtxt na sir/maam nandito ako sa lugar nyo san po ba banda ang inyo ng mahatid ko sa inyo ganon lang kasimple at para makapagreply ako ng ako nalang ang pupunta sa kanya ng di na sya maperwesyo kaso di nila ginawa tang.ina ilang ulit na ako nag.order sa lazada palagi naman pong pick.up yon tapos ngayon sasabihin ng checker sir i.order nyo nalang ulit tang.ina ang tagal kung hinintay tapos ganon lang! Nakakadismaya po ang serbisyo nyo! Doesnt matter po kung mamahalin o mumurahin yong order bayad naman po yon di po ba?! ito yong tracking n# ko po [protected] sana po maaksyonan nyo po ang reklamo ko.
Salamat po!

We went to lbc ilagan where we supposed to get our document but they said Wala pang nakakarating sa Amin then Wala din Kayo sa list namin, the other week we come back but then again they told us the same answer, we called lbc cauayan and they said hinahanap po is ilagan balikan nyo nalang bukas, then yesterday my cousin went their in ilagan to claim again our documents but still they repeat same answer..

I have a package sent to me from Butuan on October 3, 2018 and expecting it to arrive on October 6 which is tomorrow. HOWEVER, as I'm tracking the status of my package it says that my package has successfully arrived today (October 5) here in Puerto Princesa City but on the same day it also said there's an unknown shipment issue.

I need to know how will your customer service resolve this to prevent further delays and dissatisfaction from my end?

Received this text message below from LBC today Oct 5, 2018, however, no such person by the name KEVIN NOGA is staying in the address 38 Alfonso St. Vista Verde Exec. Village, Cainta, Rizal.

"Ka-LBC, your shipment with tracking# [protected] was received by KEVIN NOGA on 10-05-2018. Thank you for trusting LBC!"

Please retrieve the parcel ASAP since said parcel contains important documents and send this to the addressee CLOTILDE SOLON.

Hi, i would like to complain regarding LBC late delivery always! it's already the second time that our parcel was not delivered on time and we are so disappointed now of the services of lbc.

Our parcel was sent last Oct. 3 at 9 am in the morning and we expect it to arrive at Iloilo the next day Oct 4 after lunch as what it was used to be delivered for the past 10 years, but recently we don't know what happened to your services how come parcels arrived late after 2-3 days instead of next day delivery? The content of that parcel are important documents that has deadlines and since we trust your service we send it through lbc.

I would like to request for an immediate and urgent delivery of our parcel TODAY October 5 for our employees are expecting their salaries. The important documents there are DTR's of our staff.

Our parcel has tracking number [protected]. We don't believe that this parcel was still in transit from airline for it was sent 2 days ago. There was no typhoon and advisory from your end regarding the delay.

Thank you for your immediate action.

Hi please notice this. I shipped my products 3 boxes of garcinia cambogia slimming juice last august 31, 2018, through cash on delivery amounting p2, 700 and my client received it and made a payment upon receiving the cod. Up until now I haven't received my cod payment. Upon complaining to lbc branch sapang palay bulacan it was stated in the system that it wasn't received by the client but I have proofs that it was already received and paid by the client. I am willing to post this to my social media pages and even ask for help to my influential friends on social media to raise awareness. Please take note that this is more than a month iam still waiting for your action regarding this. Tracking number : [protected]

Good day,

I have a tracking number of [protected]. It was a document from the US. I checked but it says that I already received the delivery since August 19, 2018 at 0124pm.

I didnt receive any document that day as I was not at home that day. I need the documents as soon as possible.

I tried to complain on their website and emails, called their hotline, went to the nearest Lbc branch but none of those helped. They're just ignoring
My calls and emails. It's as if saying that If it's gone then it's gone. There's nothing that they can do about it.

I tracked the delivery man in our area, he said that it was him who signed the receipt for the delivery, that means that I really didn't receive anything.

Service really sucks.