LBC Express
Reviews and Complaints

I have a customer from gensan who ordered product from me. I send it last week july 27 from makati going to gensan with a tracking number : [protected]. And a day after, the update says that it is already at gensan but until now october 3, my customer haven't receive my product. She said that if she will not receive it today, she will cancel the order. My team from gensan gone to the lbc main branch and the branch said they cant contact their delivery boy. Now my items, it will be rejected by my buyer. What action can you do about this? Please. Im a businessman and it is so embarrassing for us to have rejected products because of the delays. And also we are the one who are paying for the shipping fees.

Hi My name is Valentino Centino Jr. from Cabasakan, Jetafe, Bohol. I have processed my passport in DFA Tacloban and use LBC as the courier. Based on the LBC Tracker, the package was already forwarded in the LBC Talibon last July 6, 2018 but the said branch cannot provide the package up until now. Here is the tracking Number: [protected].
Here is my contact number: [protected].

I just want LBC to give me a refund or reprocess my passport as soon as possible because I have no longer time to process it anytime soon.

Please help me with this matter. Thank you!

I'm from Cebu and I got an appointment for renewal of passport in Dumaguete since there's no available slots in Cebu. I went to Dumaguete and renewed my passport on August 30, 2018 and was expecting to get my passport via LBC last September 27, 2018. It's already October 2, 2018 and still didn't have my passport. I tried to track on LBC tracker but no record found.

Please help me!

Is there a way for me to get my passport? Does this normally happen to LBC customers?

I was planning to travel back in Dumaguete and claim my passport there but end up requesting for it to be delivered via LBC instead since it would be a hassle for me to travel from Cebu to Dumaguate just to get my passport. But now that I did not receive it on time, I regretted that I ever decided for it to be delivered.

Delivery shipped a week ago and hasn't arrived until now. Attached are photos of the parcel along with the tracking number. I would like to know what solutions I can make to get the items. It is an order from an online shop. And according to the parcel tracker it was accepted last Sept. 16. Until now I don't have the item. Tracking number [protected]

Ineexpect ko yung item ko yesterday it was stated that it will be delivered tomm. But nothing appeared. Then later on i tracked my package status and it says the recipient address is out of lbc service area please cooperate with ur customers. Dont hesistate to call or text Here is my no. [protected] or email me at [protected]@gmail.com o need a response now.

Date received of Item: September 27, 2018
Item received: LED TV PLAT SCREEN
Model: LED-808
Order #: [protected]

I need to request for return for these item i received because the screen is broken. I can coordinate with Lazada Account but there is no order yet appear in MY ORDER. I also coordinate to LBC Gensan for assistant but they cannot answer. Can please help me on hoe to return my item with in 7-14 days. for proven i can attached the picture downward. Thanks and more power. for your response please email me at [protected]@gmail.com.

When I tracked my account it says that it was delivered to my house many times and there is always no people in the house. How come? When BDO messaged me regarding the approval of my card I always stay at home.in fact I called BDO main office twice for the redelivery instructions of my card. But until now wala pa rin? Ang dami na nag deliver saken sa house namin including box packages nakakarating naman. But only that credit card na since july pa until now d makarating due to same reasons. So disappointing! Here is my number pls call me asap!

Thank you.

Di ko po alam kung bakit nagkakaroon ng shipment issue. Supposedly ngayon darating yung item from dnemnl manila pero wala naman dumating tapos pag open ko nung tracking yun na yung shippment issue. Please keep in touch with us through our official customer care unit dito. What happened po ba sa items? Ano na gagawin ko sunod? Dapat pinagcontact man lang ako e may contact number naman

I was told on the tracking that the recepient is unknown to the given address.

Please look for Nancy Basallo, in behalf of Charisse Arsolon, she will be the one who will receive the package from the given address:

3 Mars Street Zytek Riosa Compound, Pasong Tamo, Tandang Sora Quezon City

with the shipment tracking of:

[protected]

The items are needed this weekend, hopefully there will be no more delays.

Thank you.

Hi, good afternoon. I would like to report an incident lang po na nangyari kanina. Yung LBC Branch po sa North Bay Lapu Lapu Street hindi nagpaparemit ng cash. Ang sabi po nila sa Palawan nalang daw magremit pero ang sabi ng Palawan sa LBC nalang daw po kasi bluff lang daw yung "offline" reason nila, ayaw lang daw talaga nila mag cash out. One more thing is that di nila inaaccept yung school id sa pagreremit. Sa transactions ko before sa ibang LBC branch pwede naman, sakanila bawal. Sobrang hassle for the first time ever na nagkaganito transaction ko sa LBC :-((

I sent an email to [protected]@lbcexpress.com on Sept 25, 2018 but still no reply. I want to know why you allow my items to be delivered on wrong house or address WITHOUT my authorization even through text or call. And, this happened twice to me already. Is that really your policy? That if the receiver is not around, you will just left my item in other house without texting me first without asking my authorization? What is the use of our contact number indicated on the box why the delivery man did not inform me before doing anything to my items? Those items are perishable.

On my 1st complain through text to the delivery man, he replied that he will just left my next item & just let me pick it up on their branch. I pay my shipment for delivery plus remote area fee since I could not able to pick it up cause no one will look at my 2 yr old girl.

Now, I am expecting another shipment yesterday and i am away from home but no text received from this man. I attached screenshot of our convo in the email. Below are the details:

Sept 9 item received:
- Tracking #: [protected]
- Sender : Bebee S. Obsession

Sept 25 items received:
Item 1:
- Tracking #: [protected]
- Sender : Krizelle Francisco
Item 2:
- Tracker #: [protected]

Expected item (not yet receive):
- Tracker #: [protected]
- Sender: Living Gift, Nursery

Name of Delivery Man: Jonathan
Delivery Man Contact Num: [protected]
LBC branch: LBC Express - Cabulijan
LBC address: National Hway, Cabulijan, Tubigon, Bohol

Hello LBC team, i am expecting my package to be delivered on 23 September 2018, its 26 September already. The tracking said that you tried to deliver but cant find the location of the address. I have my contact numbers on the details, why cant you call or send me a message if so. And my officemates received LBC packages from placement of orders from online stores, whats the difference with mine? My tracking number is [protected]. KINDLY ADDRESS THIS ISSUE FOR ONCE OR ELSE WE WILL GO TO SOCIAL MEDIA AND EXPOSE YOUR INCOMPETENCE.

Please deliver my packages I been traking my packages and it say's that the lbc delivery cannot locate the address of the recipients. We been using LBC for a long time now and this is the first time happen to us. Please give my family a call in this phone # [protected] and the tracking number is [protected] that's one of my packages tracking number. We put number in the box if incase there is a problem for the delivery so that they can call the recipient . However, instead they call them they don't do anything.

September 24, 2018
My shipment can't reach my address cause you said you can't locate it. If you have some trouble finding my address with my tracking number [protected]. Please do contact me cause I really need my package.
My phone number [protected]
I hope you can deliver it before September 30 2018.
Just call my phone number when your out for delivery!

I want to know why it is saying shipment issue in my tracking shipment status?

What is the problem? While I have provided my complete address and contact numbers and I fully paid my order including shipment.

Please, I need your prompt reply to explain to me so we can solve if there are any the problems.

It is like a tragedy to me if you cannot deliver my package. I don't care if it is late as long as you can bring them to my doorstep.

Very Understandable naman na bumagyo dito sa Ilocos kaya nag closed yung isang branch ng LBC Vigan. Here is the thing.. Around 3:30pm or mas maaga pa we went to LBC Quezon Ave. Vigan city, Ilocos Sur Branch. Medyo maraming tao mga more or less 20. Then nag tanong ako if ano ififill up'an pag kumuha ng Lazada payout while showing my email.. Then tinanong niya if how much.. I told her na 549 lang.. Then binigyan ako ng form tapos nag fill up na ako then inabot ko yung nafill up'n and my voters id.. Sabay tatanongin kung may LBC card ba daw. Sabi ko wala tapos biglang may form nanaman para sa card. After ko nafill up'n. Bumalik ako dun sa tinatayuan namin ng kasama ko kasi walang maupuan. After an hour of standing tinawag ako akala ko naman ok na hinihingi plng nila yung ID Wallet daw.. Ok so naibigay na.. Naghintay nanaman ako doon mismo sa counter pero wala parin kaya bumalik ako sa tinatayuan namin tapos tinawag nanaman ako kasi magpipicture pa daw para sa card. Pero naiinis na talaga ako.. Then nag hintay pa kami hanggang sa hindi ko na kinaya.. Imagine we waited lessthan 2 hours.. Skipping work para makuha lang. We ended up getting nothing kasi sabi nung girl mag hihintay pa daw ulit. Lahat ng nakasabay namin at mga nahuli pa sa amin wala na halos 2 to 3 set of faces na ang naabutan namin dun sa LBC kakahintay sa wala tapos naka tayo pa kami.
Take note : Paano mapapabilis yung trabaho ang dami nila sa counter isang computer lang ang gumagana tapos yung isang computer para sa card card na yan! Tapos ang dami na ngang tao nakukuha pa nilang mag chismisan.. May isang costumer lang mag tatanong halos lahat ng attention nila dun lang sa isang simpleng tanong.. Dapat din kasi may number hindi yung tatawagin nalang pangalan mo. Ang nangyayari kasi tatanggapin nila lahat ng mga forms.. Tapos may dadating na magpapadala ng docs and etc. Uunahin nila.. Edi patong patong! Napaka unorganized! At dapat din bago sila tumanggap ng form double check na nila kung tama o kulang Lalo na sa mga d nakaka alam paano fill up'n yung form.. Aasikasuhin ka nalang after an hour.. Tapos about sa details pa lang pala! So disappointed!

My tracking number is [protected] I send my package last July 28 2018 and they say the maximum day for my package was 54 days only, but when I follow up it going to come to manila this coming September 27 2018, and going to custom for inspection for 2 to 3 days and they will schedule that for delivery to our house to Caloocan, so when you calculate it takes more than 60 days, I will just only having a vacation here in Philippines for just 30 days only i'm expecting o can give my package to my friend personally but unfortunately the package cannot come to my expected day, if there's a problem about the delivering our package you should contact us, that's why there's a contact info right, but you didn't inform me.

Good day, I just need to send a compliant to one of sm baguio lbc branch's employee. name of employee "Cheryl Sabado.. we hope that she will be
reprimand by her superior..rep was so rude, she really would grimace on customer hu already were disappointed bec. on their mistakes, wud even sarcastically talk to us..

sorry for this, its just that I do ussually had transactions with lbc but first time to have this on that rude employee... that wud hit low recommendation for the company if u had that kind of person working..also wud like to commend 3 of her co employee hu did assist us nicely and did apologized for the mistakes that caused inconvenience even apologize in behalf of that rude rep. hope it would be heard..thank you

T# [protected], shipment received in manila on Sept. 14 and was forwarded to Lower Laguna Hub Sept. 19, 2018. My mother received a call that this cargo is in damaged condition and they will open the box thats why Im shocked as i properly packed the box and its not my fault that it was put near to the water surface that's why it is damage! I was informed & expecting it would be arrange for delivery at earliest as this is their fault. I send this cargo on Aug 5, 2018 I just requested to arrange the delivery at earliest as they promised 45 days which is done! Also my vacation will be over as the shipper I want to check the shipment that I send in complete item bcoz your employee open my box! and until now shipment is not yet delivered. I dont get any satisfaction answer from your customer service. Hope you solve this case as priority. This is my concern as a OFW who send shipment to their family.

I traced my package thru online, and my package was already at the nearest branch where I live in. It is now two (2) days and still I am waiting for my package at my door then they updated my package as "We tried to deliver your shipment but recipient is unknown at the given address. Please get in touch with us through our official customer care channels."

I've been using LBC as my primary courier since the past years and it is the first time I encountered this problem. Assuming that the delivery guy was new, they even don't bother to contact me if they don't know the exact location in the address given so what was the purpose of the "contact number" that to be filled up on the receipt ? So I am planning to just pick up my package, which is hassle for me since I paid for the service that haven't served.

PS, i do have lot of other package that will be arrived by next week using LBC Express, so as usual I'll be picking it up on the branch instead of waiting at my door.

Best regards,