LBC Express
Reviews and Complaints

My tracking number is [protected] and until now it has not been delivered to my address, and all the lbc numbers will not answer theirs phones. I just don't know how to follow up my parcel because all lbc branch numbers are not answering.
My number is on the parcel and yet the delivery is not calling me. It was supposed to be delivered 9.14.18 and until now I haven't heard a word from the delivery guy. Please help me to follow this up.

Good day.

I recently checked my tracking and it was not delivered due to unlocatable address. Now it is in SCS Returns. I would like to ask how can I retrieve my product which contain Credit Card from BPI. I addressed it in my company so I believe it is not hard to find. It is FPT Software Phil. Corp., Ground Floor of eBloc3 building in IT Park, Mabolo, Cebu City, Cebu, Philippines. Please get in touch with me through this number [protected]. Hoping for your quick response. Thank you

I ordered online, someone sent me an sms using this number +[protected] on 09/15/18 arround 7:30 pm but unfotunately i was no able to reply since i had work and no load at that time, the delivery personel did not even bother to do a second attempt then he rudely replied to my message saying that why did I not reply immediately, if this is your companies policly to not do any second attempts to contact the recipient then I'm truly dissapointed. The person told me that he sent my order/item back.

I waited many days for my order. Everyday I tracked my order first in xend then in LBC. When I tracked my order in your website, my order supposed to be delivered yesterday. But there was a shipment issue.
Whatever that issue is, I want my order delivered as soon as possible. The shipping is not free and I paid it.
Please fix your service if you don't want your customer aggravate.

I went to lbc with a good mood. I was waitinv for my turn since mahaba ang pila, as soon as tinawag yung number ko lumapit ako agad. I gave my lbc id and sabi ko magpapada ako, the agent asked if my record na i answered him yes bec that's not the first time na nagpadala ako same person lang naman pinagpapadalahan ko sabi ni agent kung pickupin daw ba I didn't heard him clearly, what I thought is he said was "may pipick up-in po ba" so I answered him "no, magpapadala ako" and he said "kaya nga ho, pipick upin ba?" Sabi ko ay oo. While he was checking he asked me again what is the address, I actually don't have the specific address since inuutos lang sakin yun than sabi ko sa agen "hindi ko alam spexific address kasi alam ko may record na ko dyan" he asked "manila po ba or province" sabi ko Bacolod. Then he just rudely replied with annoyance tone of voice "wala sa nabanggit". My point here, is that the right way to talk or to approach a customer? I will disagree if the reason is pagod lang, it's 8:30 in the morning when I came in. I want this complaint to be acknowledge. I want your company to do something about this. This is not the first time it happened and I know I'm not the only one who complained about this.

It's always a bad experience whenever I order stuff online and the courier is lbc. Because if its lbc for sure i will not get the delivery i'm waiting for. I've been waiting for a parcel to be delivered today ref#[protected]. Yes, you sent me an automated text with my reference number but what good is it to me if your drivers and delivery personnel won't even bother and look for my house. Or contact me at the very least. I've been waiting like an idiot for a day. Very different from other couriers. Black arrow always finds my home and their delivery personnel has the decency to contact you if in case they are having difficulty to locate your address. Even the food delivery guys such as jollibrr are better than you. Its a shame that you don't care for your customers. I'll make sure next time that I'll remember to keep a note for the sellers never to deliver my stuff using lbc. Worst customer service. Wasted time and effort.

Tracking . Sept. 11, 2018 @605pm ready for delivery at aparri lbc branch
Sept. 12 .. shipment not delvrd. Recipient address is out of LBC service area.
How come that my place is out of their delivery area. I have been receiving many items from lazada. Lbc aparri delivered. Kindly look on to this ASAP. I never received any calls or texts from lbc aparri personnel. Aparri to gonzaga is just less than an hour for motor cycle or car.

[protected] - Going to Baras Rizal.

based on your trail, you tried to deliver last 9/10 (House closed, no one was there)- but according to my client he was present and got no call from the courier.
9/11 - not received since my customer was not present. Yes this is true.

So, you only tried to deliver once. So please try to deliver again, since my client is available. Also please try to contact him if you are at his location

I was just an the TRC01 branch, in F Tanedo Tarlac City. They were really stupid, and smug (to boot). They wouldn't take the Lazada RA because I didn't have a print out and they said I needed a reference number that's 12 digits. I tried to plead because it was really sunny and I just got off my shift at work, but they snappishly insisted the system wouldn't even take the number I was providing. I tried to show them the bar code from the returns initiation process, I wrote it down on the package just as the instructions in Lazada indicated, but they just kept on asking for a reference number which, when I asked them where I would get, they said I should talk to Lazada again. I tried to beg for them to help me out, that maybe whatever that number is that they needed was in one of the numbers I have (I even handed them my phone so I could show them the screenshot of the RA generated, the order status). But instead of helping me out, or even being apologetic for not being able to help me, they got irritated, and dismissively said, just talk to Lazada again - as if implying that it's my problem, it's not they're problem anymore.

So when I realized there was no getting through to them, I drove off to another branch. Where the item was taken without question. Of course there were questions, but no more than SOP.

It doesn't change the fact though that I shouldn't have had to beg for service that's part of what I pay for when I order items from Lazada. Much less, refused of it, as though I was a beggar in stinky torn clothes with flies all around me soliciting for money (which was how I felt when I was trying to explain and they were practically shooing me). Sure I wasn't paying upfront, but I'm an end-user customer. I deserve better than the treatment I got. Not to mention the circumstantial consequences of having had to drive twice through traffic (to the first location, and then to the second), under the scorching heat of the noon sun (when I deliberately tried to rush to get it done before the lunch break traffic).

But the worst part about it, is the humiliation. They shouldn't get to humiliate me like that and get away with it. I mean, if they can't be nice, they should work in back office. Where they won't have to address people. I didn't even raise my voice, I was even trying to charm them into listening to me because I really didn't want to have to go back with the same info when someone else more accommodating was at the counter. So it makes the way they treated me all the more appalling. It was the exact opposite of customer service.

We asked someone to pick up our boxes for shipping. However, we cannot find the receipt for one box and the guy picking up our box told us that we need to pay another $10 but they don't have the box with them so we could just get it next time. It's been 4 months we have been chasing up this matter! Called up customer services here in Australia a few times and sent countless complaints but we still don't have our box! What kind of upsetting and horrible service is this?!

I intended to send items in a small box last sept 6 saturday at lbc robinsons metro east branch. I settled for a plastic pouch since smallest box was not available. I was billed p300, it was supposed to be cheaper than box.

I asked when the items be delivered, and was told saturday sept8. I dont know when lbc metro east dispatched the items.

I monitored tracking app and saw it got to surigao team sept8 at 1:32pm. Tracking number is [protected]. I called up your toll-free line and 8585999 for assistance, sunday and monday. No action was done to coordinate my request. I told them to have it delivered asap coz the receiver (my sister) it was intended for leaves for dubai!

Worst, tracking app added a fslse log indicating that item arrived surigao team sept10 only! A nice way of getting out the web! The weather was fine!

Surigao lbc advised to personally get the item from the warehouse sept11! My old mom has to go there to pick it up herself! My sister left for dubai early of same day!

I am pissed with your poor service, incompetent staff, and non-adherance to your commitment.

Hi good pm po..base for sa track and trace ng package na pinadala ko last Sept.7, 2018 Unlocated recipients address daw po yung package na pinadala ko with tracking # [protected] dpat po kahapon pa cya nadeliver..eto po address ng recipient #34-D E. Martin G. Lazaro Street Brgy Dalandanan Valenzuela City
landmark: beside dalandanan national highschool (dnhs)
Sana po nadeliver na din agad yung package kasi need na po yun..thanks po...

- Ref# [protected]
- Expected delivery date: Sept.08, 2018

LBCExpress texted me on the same date as above. Said that my order will be delivered on that day. But nobody came from LBC nor from Lazada. This is the first time that my order from Lazada was not delivered as promised. I don't want to blame Lazada for this because they said that they have already shipped the product. But as for LBCExpress, a delivery should be done as promised.

Please deliver it on the same address that I gave to Lazada, as soon as possible. You can text/call me on my number +[protected].

My package is already in tagum nccc branch but the lbc employee dont want to give in my sister whose my reciever in my package. They only said shipment issue to my sister and now my sister complaining to me. Lbc give me an explanation why and what happen why my package is hold. I sent to lbc roxas blvd baclaran properly in a good term and pay the delivery and service. The costumer care service number is not exist how many times I try to call. Why my package have a issue what kind of shipment issue problem why my sister can't get the package in tagum nccc lbc branch 。

may hinihintay ako na order from lazada.. 1st order na LbC ang nagdeliver nagtext sakin delivery ninyo.. tapos hindi naman nya hinatid sa akin amg order.. umabot pa 2 days.. ngayon LBC ulit magdedeliver, , wala naman nag confirm sakin or nagtext na otw na or what. then nakita ko sa app ko sa lazada na binalik sa sender yung inorder ko dahil nakailang attemp daw na dineliver then nagfailed... inattached ko dito yung convo namin ng delivery ninyo dun sa isang order ko kung saan di nya hinatid nung nagmessage sya, , at screenshot ng convo na idedeliver na nya ulit ang order ko..

I am complaining about the stall agent that you have in San mateo, rizal, Gen Luna Ave. Near Kambal Road. . The guy is above 5'10 hight Skinny looks [censored]ing not normal.. And infact for a car headers he charge me 960 pesos.. They keep dropping price there. i told them to weight it the product.. and this guy kept asking how much the price of this headers this must be expensive i wanna know. He ask me that for 5x. And i said mind your own business. That guy is [censored]ing disrespectful.. first time using ur service and i am dissapointed

Just want to complain the delivery of my package since september 1, 2018, Saturday for the reason of "house is closed and no one was there, LBC will deliver the next business day" under tracking number [protected] but until now there's no re-delivery of my package has been done. I already called "thrice" to your customer service for the follow up of my package. If i didn't receive my package today, September 7, 2018 until 5pm. I will no longer accept the package and you will pay the damage because of your poor service.

Dear LBC Team,

Good day!
I'm a concern citizen, saw of the post of a girl in my newsfeed in Facebook, asking for the directions how to go in Don Honofre Village. She was looking for her passport, supposed to be delivered last August, but sad to say, the said date no passport arrive.

Let me ask about your protocol in delivery the item? Since were both a logistic company then. I'm a Metropac employee, and I'm a Customer Service, what we doing once the place is flooded area? First attempt is to call the receiver, right? To inform what is the situation. No 1st or even 2nd attempt. She's expecting her passport for the said date, she paid of your service but what happened?

As a provider, we never tell/advise the client to go in our warehouse just to pick her/his item there, since she/he paid our services.

I called your customer service hotline and she was telling me, Noreen haven't give any contact number. I saw her receipt and it was stated her contact number.

She was asking my help to file final complain about your services and what happened. What would be happened for the payment she was paid to your company?

Please take note on this.
And take this a high priority to take immediate action.

Attached file for your reference. Thanks

Regards, Eya