Leon's Furniture
Reviews and Complaints

I purchased a chair in September that I absolutey loved because it had great lower back support, but after a couple of months I noticed that it started listing to the right hand side when sat on, I am not a heavy enough person to break a big recliner...I contacted the store and they told me to send a pic of the chair and so I did. They replied back that it was probably the back of the chair wasn't put on properly when we recieved it, so we double checked and everything with the back is fine...So we got in touch again letting them know that the back wasn't the problem...This is the email we got back

:
From: StoreSu
Date: 2019-11-29 3:17:51 PM
To: [protected]@persona.ca
Subject: RE: Chair Problem

Good Afternoon,

Sorry but just realized that Harvey Green lives in Espanola and our service tech does not go out to that area until we have several customers needing service repairs. We have shown the picture to a manager and he has said that it looks like the back on the right hand side was not clipped in properly when it was first assembled. Someone needs to unclip the left side and then clip both sides back in again. Also just letting you know that this chair is no longer available to purchase as it has now been discontinued so we could not even re-order it for an exchange. Thanks you

So, what does this mean? We can't get it fixed for who knows how long? Plus, forget about exchanging it cuz the model is discontinued...I told them that this is a terrible way to support seniors! You don't mind taking our money that we are scratching together but don't want to support us...this is disgraceful because this chair can not be used because of the way a person is sitting in it, it causes back pain...I hope you will be able to rectify this problem for me, Oh and one more thing, we offered to bring it in ourselves to the store and I was told the repair man wouldn't do that at the store...I find this almost too crazy to believe...Please help us...

Hello
I have complained now a few times and have never gotten any result. We bought couch set in 2016 and we're lead to believe it was 100 percent leather. Well between the cushions and on the back between cushions it is all peeling so it is obviously faux leather in those areas. It is noticeable and getting worse as time goes on.[protected]@hotmailMcom

Leon's need to rethink their tv commercials the commercial I described above is a total turn off to shop at your stores. I'm sure your products are good but that commercial focuses on the ugly cat and the bed comfort with no mention of what brand or model the product actually is, and of course the snotty woman's store pronunciation is a total turn off and does nothing to make me want to come and shop at Leon's.

I purchased an LG front load washer on 27 September 2019 the washer is not working and LG sent a technician to have it repaired... the technician reported to LG that the washer is not repairable and it has to be replaced... now seen the I don't have a washer I'm still waiting for Leon's to replace it and they said that they haven't received the funds from LG... LG has told me that they transferred the from to Leon's...in the meantime I still don't have a washer. A large company like Leon's should deal with the company that is supplying the appliances and not making the client wait almost a month to replace the washer... Now I've been dealing with Sheila to find out that she is sick and that I would have to wait until she returns as no one at that location can find out what is happening. I've been going to the laundry room we're I live and spending money to do my washing. I would like a call from a top manager of Leon's and ask if this happens to them if the are ok waiting... I feel Leon's should stand by the produces that they are sell to the public and it should be handled by them and the company they are doing business with and the client should not have to wait for the product they purchased after the company LG has told them that the front load washer is not repairable and should be replaced.

Flora Ballarin

Hello,

As i am very disappointed in the service i got from your store. I had never got a poor service like a got this year and its not acceptable. I bought a bed set at the beginning of December. Was not informed that that set was a overseas product and was not informed of the time it would take. Did not proceed to have my set at the beginning of February. Pretty long to have the furniture and on top a bed set. I was very disappointed that the bed rack was made so cheap for such a massive set. Do not understand that you guys are making or selling frame with so much small support. I received it at the beginning of February and the frame broke April 1st. This is ridiculous. The money a spend in any store a specially yours as you preach your great furniture and great after service. After calling to request service to replace my bed frame and for a technicien coming to replace it. Because its a overseas product it would take 6 weeks. By me calling in following a few times, i think by than it was June. I was than advised it would take at least 6 weeks again. After all of that i got a call i think the end of august beginning of September. So it took 4-5 months to get a bed frame? Pretty ridicules. And what is more ridicules is after waiting all of these months the techniciens comes and changes the support lat of wood. So you are telling me that it took 5 months to get a piece of wood and on top of that the support is week and we need to reinforce are selves because you can't provide quality . This is poor service and poor furniture quality. I should not have paid what i paid for that kind of quality. I am asking for some reimbursement as this is not worth what i paid for, poor service and such a long wait for a wooding lat. Pretty crazy. The store needs to improve in a few departments. This should not be happening and i am very very dissatisfied with the overall service! Julie Quintal

Purchase furniture June 2018. Reported a problem September. Told it would take 3 months or more.
Finally Talked to the store in September 2019 and was told the furniture could not be fixed. Come in and choose a replacement.

We replaced the Furniture and had a 611.67 Credit..

Ws told the credit would be applied 3 to 4 weeks after the new furniture was delivered.
No refund to date is on my credit card.

Called the store and they said come in with the credit card to apply the credit too.

Went to the store and was told it would be a store credit not cash back credit.

I want my money back.. I do not want a store Credit...

If I return an item you KEEP my money..

Customer Pavir12489
Sales person Teresa A.

invoice 08239ankwb

From the minute I and my husband entered the store, we were given a cold shoulder. No one greeted us inspite of seeing us enter the store. The Manager past by us and there wasn't even a tiny line of smile on her face for us. We had to walk up
to the sales associates, out of which one of them just turned his back on us. We wasted over an hour looking for products as we were falsely promised that a deal will be worked out if we buy furniture as well as appliances.
We were also fooled into believing that a price match will be done on the appliances since we showed the flyer with lower rates. The sales associate asked us to shortlist our products so that he can check out the best price that we can
get as we were willing to pay for everything at once without using financing or credit. After we invested our time and energy, put in all the efforts in shortlisting the products and were waiting to understand the final price,
the Manager asked the associate to inform us that she will neither honor any price match on appliances, nor will she offer any discount even if we purchase the entire store !
First of all the Manager did not even have the courtesy to meet with us, interact with us, and on top of that she was so rude to ask the associate to simply pass on the message of NO DEAL, after we were exhausted looking around the entire store ! Why were we given false assurances when the team within does not know what they can offer? We have never had such a bad experience anywhere till date and Leon's this behaviour and treatment is discriminating and has put a scar on our enthusiasm to shop and upgrade our house decor. We had gone there hoping to find our best and it turned out the worst experience of our lives! We do not recommend Leon's to anyone and hope to share it with one and all.