Leon's Furniture
Reviews and Complaints

I Purchased an Entertainment unit from Leons at Brampton. and they gave me the product without the steel frame.
Not sure how can they give a unit with a missing part, called the customer care they informed that they will send a replacement unit within 10 days, waited for 10 days and then called them back they informed the product is available and they cannot deliver it as everyone is busy at the store.
Really bad service and will not recommend it to any one and this will be my last purchase from Leons.

I purchased a washer/dryer combo online from the Gander Newfoundland website..I used my visa debit to make the purchase...the next morning I received a phone call from the gander location telling me this product is not available in Newfoundland only Ontario...As far as I'm concerned it should've stated that before it let me do the transaction...It still let the purchase go through taking the money from my bank account...I never received either confirmation email about the purchase...So now I have to wait to hopefully get my money back...Not a happy shopper..

I called about 3 months ago about having 2 SEPERATE COUCH PARTS and different legs. Havent gotten the issue fixed as well as the seat is sinking in and we have only had it since January. This is ridiculous, plus we have called at least 4 times already and they wanted to order "parts" for the couch to change the legs. Well they are still different colours. Extremely irritating to deal with leons. And would not recommend to anyone. It should not take 6 months to resolve a certain issue.

I purchased FULL PRICE FRIDGE BRAND NEW in December of 2018 in Saint John's NB. I notified the Manager Tim Lindsay this fridge was not working properly and making A LOT of noise.
He proceeded to TELL me the fridges make noise. I said NOT LIKE THIS, it sounded like there were raccoons in the fridge. What a response! It took 11 phone calls and hours of frustration to get someone down to even look at this fridge. The technician said the fridge needed to be replaced.
Instead I got the run around and disorganized company to again make an effort to get an appointment to fix the fridge...WHICH SHOULD BE REPLACED!
Finally after getting the appointment the technician butchered the back of my fridge with the repair work, added some fixes to the back of it and completely put dents in the back of the fridge.
TODAY, I receive notice the fridge is NOT WORKING AT ALL! This is ridiculous, I pay full price for a product and this is the kind of service I receive from LEON"s they don't want to take any responsibility for this!. ALL the stuff in the fridge and freezer is NOW BAD...you can pay for this too!
I WANT THIS FRIDGE REPLACED WITH A NEW FRIDGE TODAY!

I have purchased so much stuff from LEONS I can't believe this HORRIBLE service. How can you even hold your heads up saying you offer service.

If I do not hear from you today I am going to call MARKETPLACE as I have had enough of this issue

I purchased Claira dining set on May 24, 2019, got it delivered on May 31st and was not having idea that I have to assemble it. There are some holes and paint off on 2-3 chairs and scratch on Table. Nobody told me that with any purchase of $799.00 or more I will get free echo dot. Salesman just think about their sale and commission as per my personal experience they are not thinking about customer satisfaction. They sell protection plans and I bought it but never discussed about assembly. Even the chairs of this set are not stable might the wood is dried or the legs are of different size. Unsatisfied from the product and salesman. Looking forward for your response.
Babaljit Narang
[protected]
[protected]@gmail.com

Hello,
We bought a sectional sofa from Leon's. We were told initially that the sectional will be delivered in few weeks time but that took almost 4 months for leon to deliver the other section of the sofa. As i went for financing, i was under the impression that it is for an year and it will start upon receiving our full sofa which we received in November, but the financing started from august that i wasn't inform. On top of that, when i was going through the paperwork for financing, i was never advised that the financing is for 6 months and not for an year.
Now, i have been charged an interest of $26 that i will not pay as i am extremely upset on Leon's customer service and lack of training towards the employees.
I want a manager to give me a call to take care of this concern. My call back no is:
[protected]

I have tried to Civilly deal with an issue that has come up regarding a defective product purchase, made from Leon's Furniture in Langley British Columbia. This company has accepted no responsibility for this and in order to protect future buyers from getting treated with these POOR and UNETHICAL business practices, I will be posting the following Customer Review on as many social media links as I can find n the next 24 hours, unless I have been contacted by Leons with Resolution. Leons companies should deal with issues that arises, instead of losing a potentially MUCH greater amount of sales as a result of dissatisfied customers!

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*BUYER BEWARE * this company sells products that are LOW QUALITY (and sold as High Quality 😩) ‼️
Their Sales People Up Sell you on products that are more expensive, claiming that they have longer life lines.
I purchased a product that was More expensive than what I was looking for, based on the Assurances that their salesperson made.
Over a year later, this product is breaking down and OPERATING POORLY!
They claim at this point they have No Responsibility, because they are past the one year manufacturer warranty‼️😣😣
The manager I spoke to said they have No Responsibility at this point and offered NO RESOLUTION, even with this more expensive product bought from their company.
I suggested advising their customers to buy their LOWEST QUALITY products, if all of their best products are going to last for a year Only !
I am having to buy another product (FROM AN ETHICAL COMPANY) due to this poor customer service and lack of responsibility taken from this Leon's . There are many more furniture/ appliance stores in the City, DON'T SHOP FROM THIS ONE, I certainly won't be.

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Hi,
We had bought a 3 seater leather sofa (SKU num [protected], Loc: W16J01) with the love seat (SKU number [protected], store location: W15W02) in December 2013 via order no. 12203BUSAAI from Burlington, Ontario store location
Since Jan 2018, we feel that the love seat is causing allergic reaction on contact with bare skin. Within minutes of sitting on the sofa and with skin contact, one is afflicted with allergic reaction and itching in the whole body. We strongly suspect that some chemicals used in treating the sofa leather may be responsible for the same. The love seat at the moment has this problem not the sofa, however, we fear the same thing may start with 3 seater Sofa. Because of this reason we are reluctant to buy any more leather product from Leons. We will have to soon replace both love seat and sofa although they are in physically good condition and we would not have replaced them for several more years had it not been this problem with them.

Syed Haider
Burlington On,
[protected]

We purchased a bed, side table and mattress set 3 weeks ago and it has been nothing but a headache. It started in the store when the salesperson we were dealing with did not have a clue about what she was selling and just wanted the commission. We purchased a clearance mattress for $799 and she advised a box spring for another $300 on a platform bed? As well as a mattress protector for $150 and side table for $200. When I received it and started setting it up I noticed pieces missing, broken and warped boards and non matching supports when I started to put the bed together after removing everything from the boxes for 2 hours. The side table was fine as I proceeded to only have to attach the handles on the front. I am still assembling the bed 3 weeks later because the headboard did not fit on the back of frame as there were no screws drilled in the back to attach it. I had to go to the store and speak to the manager and customer service to solve this as I had to spend the weekend not sleeping in my new bed but rather on the sofa which is also from Leon's. I had told the manager that they can come pick up the box spring that cost me $300 that is not required and once the mattress was put on I needed a ladder to get in the bed. they said it was going to be 3 weeks until they could pick it up (really). You delivered it fast and I am not going to be stuck with it and I wanted it picked up in a couple of days. They finally set up the pick up at my convenience which I am a long time customer for over 12 years. While I was there I had to wait an hour to get new boards and it wasn't even busy. The first girl told me all sales final and they couldn't do anything. That's when I got the managers involved to do something or I was returning it all and going to the Brick. Last year I had a dryer delivered damaged with a big noticeable dent at the front bottom of the machine as well as the machine not working which they sent out someone to repair it instead of sending me a new machine as I requested. I am very hesitant to ever purchase again from Leon's as this has left me scared and worried if I do ever order something again what the problem is going to be the next time. Customer service is very bad and all my time having to deal with this and not being compensated by the company with an I don't care attitude by your staff I am not a happy customer and should be. I would like to come to a store for a purchase that makes me happy and respected as a customer not as I will sell it to you and you deal with it cause I don't care I made the sale and got my commission. Have you know I work in the retail sales business and would bend over backwards if a customer was not satisfied or happy to have them come back and word of mouth goes along way. I did not feel like a valued customer or did I feel like I received a good price on my purchase. I am sure I could have been treated better and received better pricing somewhere else if I had not been in a hurry. I thought I would give Leon's another chance after the hell I was put through with my dryer last year. Not sure if I will be dealing with you again in the future.
Robert and Parris Thompson

We ordered a special order couch on 12/11/18 and was told it would be 12-14 weeks, that was fine...we paid in full. By the end of March 2019 we started asking where our couch was, and was told by the desk person that Alexis Lavallee would return my call... 2 weeks later she didn't call, and when I called back they put the General Manager on the phone. who told me he would have her call... but according to their computer it was in Scarborough. Then 2 weeks later Alexis calls us to say that it would be delayed till the end of May. If we wanted to get our money back, that we could... (minus the 50% restocking fee) I said we would wait... so by May 10 we dropped in at the store to find out what is going on... and was told she no longer worked there, so I wanted to know who was in charge of her sales... was told no one. But the guy checked it on the computer, giggled and said " oops it's been here for a week" We had to go get our trailer to pick it up so I said we would be back on the 12th to pick it up... No apology, just excuses about Alexis not working there anymore. When we went Sunday to pick it up, the girl who printed up the papers, was rude and in a grouchy mood... They left me with the feeling like it was my fault. The ONLY apology we got was from the young lad who helped us load it onto the trailer... when he heard what happened he gave us a heart felt apology. Someone should be making him a sales person and get rid of your in store staff. In the past we purchased a table and chairs, and a lazy boy chair. And both times there were issues and rude staff. But 3 strikes you are out. and I am making sure I tell everyone not to shop there. You cannot treat customers like garbage and expect them to accept that treatment. I am thoroughly disgusted with Leon's. I guess their parents didn't teach them that they catch more flys with honey than they do with crap.

Invoice# 11228OVVWXP BYER9523
Item Code: [protected]
Description: SO 5.8 cu.ft. S/I Flex Duo SS
Price: $2224.92

We purchased a Samsung Fridge, Stove & Dishwasher set during the Black Friday event. At the time we advised the sales rep that we would be doing a kitchen reno so we didn't need the appliances right. She said that was fine and they would be held at the warehouse for us until we were ready. We got our fridge delivered in January. All was good. Then the stove was delivered in February. When it came, the stove was not in an actual stove box but it was in a bunch of box pieces that were all taped together. I have photos of the box pieces that we eventually took off the stove. We didn't actually open it up until April when the kitchen reno was to the point that the stove could be put in. When the contractor and my husband tried to put it into place, they realized that the stove was damaged. The front legs and area are all bent, broken or missing. And there are dents on the side and the warming drawing has a minor dent. You can definitely tell that the stove was dropped at some point before it got to us. I have been in touch with our store and they keep saying that because we didn't report the damage within 72 hours that they can't do anything. Well no... we didn't report within 72 hours because we didn't open it up until the kitchen was ready. We were never actually told that we should inspect the appliances right away. It never even occurred to us. We do realize that there are procedures and such but the damage was clearly done before we got the stove. Each contractor that has seen it says that it was definitely dropped. Not to mention how it was packaged. Our store has agreed to pay for the part to repair the front but we also noticed that the back leg on the left is damaged along with the area it screws in to. And more dents that we then noticed. They will not pay for the new warming drawer or anything else. They say we have to pay $185 for a new warming drawer if we want one. We can't event get the warming drawer closed all the way.

Not to mention, we cannot move the legs on the front or the one on the back to have the stove level and fit into the space. It will destroy our new expensive countertops.

So, there is a ton of damage on this stove and it should be replaced but no... the store says they won't and they say that the Samsung won't either.

We have been a long time customer of this store and have purchased many things from them. And a long time customer of Leons in general. I am not asking for something that is over and above what we bought, I just want it replaced with the exact same model that isn't damaged. The stove was clearly damaged before and repackaged in pieces of boxes. The box it was in must have been damaged too. The box pieces were from washers, dryers, etc and tons & tons of tape. We think the stove was damaged by the delivery guys because we find it hard to believe that the warehouse would let the stove go out in that condition. Not to mention, When they brought the stove in the house, it was upside down. One of the guys tried to just leave it like that and get out of our house as soon as possible. The other guy convinced him it couldn't be left upside down so they put it right side up.

We spent a lot of money on this stove. The stove works fine but that isn't the point. We even purchased an extended warranty on the stove which apparently does not help us either.

We purchased two small tub chairs for our den. In place, they were uncomfortable, too low, hard to get out of and didn't look good with the rest of the room. When I called to ask how to return them, we were told by Judy that they can't be returned, "It's says so on the invoice." Indeed it does on the back in the middle of a full page of fine gray print, which you don't get to see until you have paid. I wrote the manager of the store saying that they should have large signs everywhere in the store and at a minimum should require employees warn every customer about this practice who comes in to the store. A week and a half later and still no courtesy of a response from any one. We have always preferred to shop at this Leon's for kitchen appliances, mattresses, furniture, etc., but never more.

We made the biggest mistake by giving Leon's our business and purchased 2 mattress. One of the mattress was faulty and it started sinking in the middle. After sending numerous pictures and going to the store so many times they finally sent someone to check the mattress. It was faulty and we paid some extra and got a better mattress. The manager on duty was the rudest person I'd ever come across. Anyways the new mattress didn't last 6 months and now the same story. I paid over $1200 for the mattress and it's sinking again. I'm pretty sure they recycle the mattresses. I would never in my life shop at Leon's and wouldn't recommend it to anyone. Especially the Abbotsford location. Customer service manager has absolutely no manners.

I bought a complete bedroom set . When bought it I asked if I needed a boxspring they said no I went back to store 2 days before delivery to make sure again before I gave mine away the sale person told me I didn't need one. On the day of delivery I was told I needed one so I have to buy one which I was very upset about after asking them before giving mine away. One of the drawers in the dresser was damaged the driver took a picture and informed me I would be contacted and a new one would be sent over its been two weeks they have never contacted me . I was so excited to have my new bedroom set but this purchase has turned me off completely from ever buying again from leons.

Was in Leons on April 29th, later in the afternoon. I was searching for a reclining sofa.
I particularly wanted fabric, not leather. An associate approached, and I informed him of what I was after. He took me to a section in the store, and allowed me to browse. I found a reclining sofa, and asked him to find out it it was in stock etc. He left to go check for me, and I wandered up to appliances, as I was also looking for a small freezer. When I returned to the area, the salesman was there, and he informed me that the price tag that was on the sofa ( inside a plastic folder) was double the price that the ticket showed. I asked that, as it was their mistake, and not mine, if they would honour the price that they had placed in the folder. He said no, as people move signs around. I was not impressed, as ths was not my fault or problem. I left it at that, and left the store, very unsatisfied, and unhappy. I want to know if Leons has a price policy when faced with issues like mine.

I have a two part complaint.
#1 - My complaint surrounds the Financing with Desjardin and Leon and the Accounting Department

#2 - the Manager Yongbai Xu. at 3050 Vega Boulevard Unit #8 Mississauga .

I have lodged a complaint with the Ombudsman's office because of the way I have been treated and because of the lack of communication that is conveyed between different organizations and the customer.

I am have lost my trust in how the system is support to work for the customer who relies on information provided.

I have left a message for the President of Leon's to call me back and hear my story because I believe "change" is needed.

Thank you
Julia Chambers
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