Leon's Furniture
Reviews and Complaints

Hi
almost year back I bought santorini walnut sofa set from leon's Brantford. i bought 2 3 piece and 1 2 piece set along with the 5 yrs warranty plan.
when my 2 piece sofa set was delivered, both the seats were not in good shape. I complained 3 times and person came 2 times and told wait for 1 year and then we will change the seats. now when 1 year is over he is saying if it is torn we can replace. that's a scam. i paid the money for warranty and concerned parties playing with our sentiments. pl. look into it and set the 2 sofa seats for santorini replaced with new one or refund my money.
also I was suppose to get any free gist which I didn't receive as I spend almost $5000 in purchases through leon credit card.
this time you are giving samsung e-ta free with purchase of only $2000
can you provide me this gift and change my seats for 2 set sofa, and both the 3 set sofa seats that is 6 sofa seats are in good shape.
pl. reply back at my cell no. [protected] or e-mail me
give me the coupon so that I can buy samsung e tab from the nearby store
regards
daljit gujral
Brantford

Ordered a table and chairs from Leon's 3 weeks in advance and the night before my delivery i received a confirmation call so I picked up and confirmed. On delivery day I had someone wait at my apartment for me to get the furniture because I had work. They called my phone around 9am and just because I didn't pick up my phone they didn't even bother to go to my apartment to deliver anything. There was no knock at the door or anything, didn't even drive by. When I called them they told me I would have to make another delivery day so I asked to speak to the manager. The manager told me that it didn't matter if I confirmed with them the day before, I have to also confirm with them the day of, before they even come to the apartment, which is so stupid. I can't wait by my phone every second of the day for them to call a second time. The manager also said it was to make sure I wasn't sleeping so it wasn't a waste of their time which was the dumbest excuse I've ever heard. Also that I should of had an alternative contact number to call which shouldn't have even matter because I already confirmed the delivery the night before and they didn't even bother knocking on the door at all.

I am gravely disappointed in my purchase in March 2013 of the then Samsung flagship Plasma TV PN51E8000. I paid over $2000 CAD at Leon's in Whitby Ontario and took the Leon's 2 yr extended warranty as well, being told that this TV was the cream of the crop of TVs. In May 2013 I had to have the Plasma Panel replaced under warranty. Now in Nov 2016, just 6 months after my warranty is over, the panel has once again failed! A plasma TV is supposed to give the consumer [protected] hours of life, and your best model of 2012/3 has given me just 3.5 years of life! This is deplorable. I have wasted over $2000 on a TV that died in just over 3 years! Why should I buy a Samsung again if the quality is not there? I want this complaint raised to the highest level within Leon's and Samsung, since each of them have washed their hands of this saying "the TV is out of warranty". Samsung and Leon's owe me an explanation and some compensation here, especially if I am to ever purchase another Samsung TV in the future.

A very disappointed and disgruntled customer.

Good day
I went to Leon's Coldbrook to purchase furniture in September when I moved back to the province as I am a committed customer and have purchased 90% of my furniture at these stores and never had any issues. Prior to going to the store I was stopped by numerous people warning me about the lies and timelines that they give people on receiving items and they wait so long they have to cancel. Well being the loyal customer I have been for years, I passed if off (big mistake). So September I purchase a sofa to go with this chair I also purchased, they let me take the chair home as it was floor model. I was told the sofa would take 4-6 weeks, I then asked are you sure this is as long as its going to take and I discussed other customer issues with the timelines being incorrect, but I was reassured that it would be here. Well the timeline neared and I received a phone call from leons telling me it was going to take another 4 weeks, which I was patient and said okay, as long as its not going to be any longer than that as we have gone so long without furniture and have children and Christmas is nearing. I was told no it was not going to be any longer than that, so I said okay. Well time was nearing and I contacted to find out the tracking on the sofa, I was then told maybe the second week of December 2016, this is where I became concerned, I asked can you guarantee me that this will be in by Christmas as we are going without furniture for over 2 months. I was then told "no" we cant guarantee this! To my surprise as I was guaranteed two different occasions once when I purchased and the other at the second deadline, and now to be told both guarantees where complete fabrications. So I asked to speak to the manager as I needed something before holidays if I could just cancel my order so I could find something available where ever that may be, the secretary did not let me speak to the manager she placed me on hold and talked to him. She came back a short time after and said that the manager agreed to take back the chair I currently had at my house and I could cancel or come in to find something in the store. Which was Monday 14 Nov 2016. So myself and my family went to the store that evening and did not find anything we wanted to fit into our space, so I then went ahead and cancelled my sofa order and the secretary said she would contact me the next day with a time for the delivery people to pick up the chair at home, which I specified I am off on Mondays so that would be good days for them to pick up. I was told all refunds were placed back on my credit card. I received a phone call 15 Nov 16 which went to voicemail, with they were have a sale and that we could exchange the chair?! I was so confused, I called the sales guy and explained this is not what was agreed upon when I left the store Monday night, he said maybe he had misinformation and he was going to talk to the Manager and contact me the next morning. Well no one contacted me so I contacted them 16 Nov 2016, I was only then transferred to the Manager, I explained what was happening and he said he didn't say that and he could only give me an exchange, I explained that this was not good enough as I had already entered the store and their was nothing in their we wanted. He then said that the chair was in our house so that was it! It was ours and we had to pay for it, I then became very upset as he did not care that we would be left with a bill and chair that we no longer wanted as it was picked out to go with the sofa. He no longer wanted to listen to anything I had to say and he just wanted me to live with the purchase and the bill. I can not believe this has happened to me as I had dealt with this company in different locations but this time I was victimized as others I know of. This is completely unacceptable for companies to be able to fabricate dates to accommodate a sale! I will never purchase from this company again. I have never been so upset and stressed over something that was suppose to be taken care of and returned. All I want is the chair to be returned and taken off my credit, so I can move on before Christmas.

Bought sectional sofa in Nov/Dec 2015. No issues until approximately July of this year, when the plate that holds the 2 pieces together came off. About the same time, one whole side of the sectional started to sag. We got in contact with Leons North Edmonton and they would not take it back or replace with new one. They sent a technician out who said he would order the parts needed. I called back a few times to check on the parts as no one was calling me, they kept telling me 4 to 6 weeks for the parts. Then more time went by. I called back and was told the wrong parts were sent and it would be longer. I call back again and the parts are in. This was over a month ago now. I get a call and they tell me the parts are in. No one says they will call the technician. So I call them back and ask them to get a hold of the technician. "oh, he is on holidays" they tell me. So I am waiting again. No one has contacted me yet. I call back and ask them to get in touch with the technician, no call back from Customer Service Shu (spelling is likely wrong, she is the "Customer Service Manager". I keep calling customer service and cannot get through. As god is my witness, I have never had worse customer service in my life. Leons, you should be ashamed of yourself for the manner in which we are being treated. Very, very, very disappointed and jaded with this occurrence.

I purchased a bed set and 2 sofas and 1 love seat from Leons on Sept 18th 2016. I requested the delivery on October 12th . The sales agent advised that he arranged for the delivery of the bedroom set on October 12th . The sofas were out of stock and it may take 6 to 8 weeks.I called in on October 10th to confirm . The customer service representative advised that the delivery was not arranged and he wanted to postpone it till October 18th. After negotiations they accepted the delivery on Oct 12th as promised. This bedroom set was my gift to my son for his birthday . When we opened the box the dresser was water damaged so i called for an exchange . the exchange was scheduled 1 week on October 22nd . The night stand was completely damaged so I had to call one more time for exchange . I wanted to return the whole thing as everything was scatched and damaged . They declined the refund or to exchange for something else. When they deliverd the exchanged dresser and night stand they wer both scatched . The headboard was scatched too. they offered an exchange on Nov 12th . I declined as My son's birthday was Oct 23rd and his room is mess. I offered a discount so they offered me 25 at first and after speaking with the manager he offered 50 dollars discount which I find insulting as this issue has been going fot a month . I lost 3 or 4 hours of my time speaking to the agents explaining the situation several times and they gave me a damaged product. On top of that on the delivery date of the sofas the delivery agents were supposed to pick up the older sofas but they declined to do it saying that we should put them in a bag. The sales agent should have provided the bags but he did not even mention them. I called him he said he will speak to his manager and call back and he did not. I am still waiting for a call since morning and now it is 9:00 PM . It looks like he is so busy making sales and promising people with things that will not be done.
I sent all the phtos to Leons and they are fully aware of the incedent.
I request a decent discount for the damage 200 dollars and for the sofas to be delivered as soon as possible and the older sofas to be picked up as promised. This is what I expext from a big comany who takes care of the customers.

October 17 2016: Purchased the Trudy II 4 piece sectional on October 4 2015 from Leon's Canada. One corner of a cushion in the seating area is completely worn right through in one year. I don't have small children and it's usually just my husband and I sitting on it. I phoned my local Leon's where it was purchased and they didn't want to do anything about it all because it was 2 week past the one year since I purchased it (they weren't going to really do anything anyway even if it was within the year). So I had to get firm and demand they try to do something. They are offering to contact the manufacturer to see if they will replace the section that is worn out and would contact me in 7-10 days. So in 7-10 I find out if this will be replaced or if I'm stuck with a piece of furniture that barely lasted one year. If it's not replaced then this is a lesson learned by me that I will never purchase from Leon's and this manufacturer again and will spread this information around to every person I know. Very bad customer service...they don't stand behind the products they sell...disposable furniture.

I purchased a recliner with faux leather fabric from their online website and picked it up at the North Edmonton location. When I picked it up they didn't allow me to open the box up at the store to check it. When I got home and unpacked it, I saw that there was a huge permanent crease in the fabric on the front of the seat back which was quite noticeable. It wasn't an actual manufacturer's defect but was due to the way the chair back was packaged. I called customer service and let them know that I wasn't happy about the quality of the item and indicated to them that I wanted to return it. They told me that all furniture sales were final and if I wanted to return it, I would have to pay a 25% restocking fee. So for a $500 chair, I would have to pay a $125 fee to return it. I couldn't believe what she was telling me! When I placed my order online, none of the emails I received as part of the process indicated this. She said that their 'no refund' policy was stated on the back of the sales invoice that was given to me at the store when I picked up my item, which was after my visa had been charged when I purchased it online and before I was even able to inspect it for damages. So bottom line is - if you purchase anything from them online, you better hope you like the quality of it as they will charge you 25% of the price to return it, even if it is the same day. I will never deal with Leon's again.

Leon's delivered a samsung washing machine to me yesterday, and I discovered water inside the unit. The instruction bags are also ripped with holes in plastic as if already opened and used.I called Leons and they said "They tested it at warehouse before they sent it. Given that I am worried I have not been able to use the washing machine, as I have had to get hoses. We left it overnight and there is definitely a mild mildew smell. This product has most likely already been in someone's home

The end table is damaged, I sent them a photo and they said they'd replace it but it wouldn't be in 'til August (this was July) - so that was fine. Mid-August I phoned and they said it'd be late August - so that was fine. Sent and email at the beginning of September, have heard nothing. Got one of those recorded messages saying to 'come to our blah blah sale and to reply to this message press 1' or something like that and I did. I said that I didn't want to go to the blah blah sale, I just want the furniture I ordered, she said the end of September. Here I wait. No replies to any emails. I have a cardboard box in my house where I plan to, some day put a little dinette suite.

Stay away from anything but cash and carry and inspect it fully. Don't believe any shipping/delivery dates, they just say it to get you off of the line.

I recently purchased a sectional from this store. When I got it on the first delivery, there was a hole from what seemed like a burn, the bottom of the chair where the lining for the dust protectors was ripped and the cushions at the back looked as though they were either old or not stuffed properly. Leon's agreed to replace the chairs but when they came there were two large holes hidden by the cushions, one of them starting to rip. We approached Leon's once again, they said a technician would come to look at it, I made arrangements with him, I sat and waited for two hours and he never showed. I then went to the store again and demanded a refund. They told me nothing could be done without the technician taking a look. He finally came the next day and reported to them that there was nothing wrong with the chair.

After paying $2, 200 of my hard earned money getting an inferior product and sitting down waiting for 2 hours every time for a technician to show up is not acceptable. I am seeking a refund of my money forthwith.

Beware of Leon’s Furniture! I had the most irritating last 2 months of my life dealing with Leon furniture. They are only good while selling the product and from that day onwards you will have to struggle for anything and everything. False commitment of delivery dates, false commitment of assembling, very rude delivery guys, completely unresponsive customer care (if at all they care), defected furniture and painful process of replacing it if they replace at all. The biggest shock was when heartland Mississauga store manager (Rohit) proposed to buy a new one instead of helping with fixing or replacing the defected furniture. He was the biggest *erk I have ever encountered. People who pick up your phone when you call are super rude and will treat you like you have made some mistake. Well the biggest mistake I did was to buy furniture from Leon's and that to a lot of it. My overall experience with Leon's Furniture was horrible and I will never enter that store again. I learned hard way and I hope people learn from my experience and stay away from Leon’s.

An update on my previous post. A manager called from Leon's called me to suggest that we both split the difference in the unauthorized charged they made to my credit card. Are they for real? Leon's charged my credit card $337 that I did not authorized and they want me to accept 1/2 the charge. I told him to come and get the sofas. I want to return it. Each time I look at the sofa I saw DISHONEST Leon's. He said he would call with the date when they would pick up the sofas. Instead of them doing the honest thing and refund my credit card the unauthorized charges. Fraud charge. Rachel stated that they will not be taking back the sofa and threatened me that my credit will be ruined if I don't pay my credit card. How can this be? Leon's bill my credit card charges I know nothing about.

I purchased a love seat and sofa from Leons for $2525.22 in the first week in July. The sofas went on sale a week later. I called and emailed Leon's so many time to get the sale price. No one would call me back. I had to drive there to get the sale price. The sales person honour their sale price and credited my account $678. I got my visa bill on August 10 and was shocked to see that on July 25 Leons charged my account an extra $337. I called and emailed Leon's so many times and still no one would return my call. I called again two days later and spoke to Rachel who told me some story that didn't make sense. I told her that this was dishonest. I did not authorize this charge. They can't go behind my back and charge my credit card money I did not agree to. Leon's is a scam. This is wrong and deceitful. I told her they need to honour the price I agreed to. I asked to speak to a manager and she said no manager is not going to honour the sale price. she hang up the phone when I told her that I will not be paying for the sofas and Leon's need to come back for it. Today a guy named Darwin called me saying that the sales person made a mistake and sold me the sofa for the wrong price. Darwin wants me to understand and sympathize with the employee that made a mistake. A big company like Leon's need to do the honest thing and honour the price they sold me for. I told him to let me know when they will b picking up the sofa because I did not authorize the extra $337 charged to my credit card. Leon's at no point called to let me know anything they went behind my back and fraudulently charged my account.
if Leons won't honour the sale price they need to come back for the sofa. They are happy to sell you things and when there is a problem you can't reach anyone.

Im just hoping someone at Leon's will read this. Spoke to salesperson (who I knew well) in Sault Ste Marie store regarding very modern loveseat I was interested in buying. I asked her why on the website it is advertised with 4 pillows but in the store it only has 2 on display. She said she didn't know why and didn't offer to look into it for me. She said "maybe they were moved to the couch and chair or were misplaced" and made it sound like it did in fact come with 4 but they were just not out on the floor display. Since they advertised it with 4 on the website, and she did say they must have been moved around. I bought it thinking it came with 4 pillows. With this couch you need 4 pillows for back support because it is square modern style and has no lower back support without them. It also looks better with 4. I received the delivery of the couch of course missing the 2 pillows. Not that upset about it but still wanting the two pillows as avertised I decided to email Leons main website asking nicely where the other two pillows are that they advertise in black and white on website. After a few days I received a response from Sault Ste Marie store saying sorry and they have ordered the other two pillows and will notify me when they come in. I was relieved and happy. Well it didn't happen. 3 weeks or more I waited and no call. I was also still waiting to make my spraying appmt because I was waiting to get it sprayed with all the pillows so it hadn't been sprayed yet. 1 week after I ended spilling coffee on the couch. I luckily got the stain out myself perfectly, but was angry because I had been waiting so long and it should have been sprayed by now. The next day after I spilled I get an email from leons saying sorry but the manufacturer is no longer making them with 4 pillows like the website says. Basically...tough luck. Not even an apology it was just a letter saying I will not be getting them. At that point I was so upset that they re-nagged on their promise, and falsely advertised it, that I responded to them that it is indeed false advertising and to either provide the pillows or come pick up their couch. Another two/three weeks go by me finally putting the pillow fiasco behind me, and I get a message on my phone from Leons in Sault Ste Marie saying we have your pillows come and get them. So I finally after buying the couch 01 June, received pillows two months later. But that wasn't the worst part. The worst part by far was going into the store and going up to the customer service desk and having to say hello the the salesperson who I knew on a personal level who had to have known what had happened and instead of apologizing she actied very strangely towards me giving a fake hi how are you while the less than chipper gentleman at the desk pulled up my name on the computer claiming he didn't see any pillows for me. It was very uncomfortable as the two looked at each other in silence not knowing what to say. The salesperson didn't want to tell him yeah this is the lady who threatened to return the couch. Which is what I knew they were thinking by their attitudes. Then the salesperson gave him a look and all of a sudden he magically remembered and went to the back to get them. The salesperson and the gentleman spoke to me so fake and looking at each other like I was the crazy pillow lady. Like I was the annoying client or something like I did something wrong. I then had to endure the salesperson give me a fake lets get together some time and struggling to act nice to me. I was being nice and they both blew me off including my so called friend. It was one of those uncomfortable fake moments. No one even apologized...It was horrible! I was treated like a neusance. It was without a doubt the most uncomfortable, humiliating, rude experience I have ever endured by a business in my life. I had also told the salesperson to call me months back when they had a sale of fridges and stoves and I told her to message me as she has my number and she never did. I considered her a friend and would have given her the sale. Needless to say I purchased them elsewhere and will not spend another dime with this company ever. I will also tell everyone of my horrible treatment and lack of care by anyone. I'm a salesperson myself and I wouldn't dream of treating customers like that. But unlike them I actually care about my job. If I mess up I accept it and fix it and act nicely and dont treat them like they are crazy just because they wanted what was advertised in the first place. Dreadful environment.

We bought all the appliances from Leon's in December 2013 and paid extra for extended warranty. Now August 2016 our fridge is having some kind of problem n we have been trying to contact Leon from last four days, first two days they gave us wrong number for the warranty dept n then on third day we got the right number n tried contacting them but had to experience a very rude behaviour from the supervisor. She didn't even listen to my husband but asked for the number n said that someone's gonna contact us within 24 hours that actually didn't happen. Natalie was her name. And still waiting for some kind of response cz our groceries are getting spoiled and we are losing our patience now.

On July 29th my husband and I purchased an area rug. We had noticed two the same one had a sold sticker on it and had foot prints on it and the other one was clean. When we got it home we received the one with the foot prints. I was really upset and when I went back to the store I spoke to the Manager (was not happy when talking to him). The Manager did not offer any other solution to this (e.g. another rug, maybe some money taken off for our troubles). Manager's name at the time was Darwin

I purchased a mattress and box spring along with headboard, frame and chest of drawers.

Upon delivery, I asked the delivery persons to take the used mattress, they literally ignored me and said to me that they do not do that. I purchased the merchandise from the Vaughan location. They advised that other locations issue a plastic bag to place the old mattress/box spring and only then they will remove it.

My question why is the Vaughan location not issuing this bag for the used mattress?

Another thing is the customer service at the Vaughan is horrible. I really was not happy with my purchase this time. We have used Leon's for years now.

hi I purchased the Seville sofa about 2 months ago and I have to say I am not satisfied I was told the cushions would flatten down with use and they still have not I feel like I am sitting way way up in the stratosphere I do not like the way this sofa feels at all.

I am a tall person at 5 foot 8 inches and never have I had this experience with another sofa

i contacted customer service only to be told that there is nothing they can do. not even exchange it for a different model

they have a no return policy

when this item was delivered, i sat on it and noticed that it was too high to be comfortable as my feet did not touch the floor and i am a tall person

i was told that it would adjust down as i sat on it . this never happened

i am not happy with the service

I am writing to complain about Leon's on line web store and breach of contract with a purchase by MasterCard.

I purchased a sofa and love seat on May 11 2016 with my MasterCard on line by way of Leon's website. It was a total of 1353.74 which was taxes and including $50.00 to deliver furniture.

The very next day, the sofa comes on sale and I called to ask if i could be compensated for the sale price as less than 12 hours had passed since my purchase. They were reluctant to do anything other than cancel the order. Which they finally agreed was silly, as I had stated and they agreed they would credit me the difference on my card. The new total would be $1205.71 with $50.00 for delivery included. Three weeks later and I still have not be refunded.

Date of delivery was set for May 31st.
About a week later my bank CIBC calls and states my credit card has been compromised and I should cut it up as CIBC has cancelled it. It seemed someone had compromised my card. How or when, the bank was investigating and working on and stated not to worry, I was covered.
I was told all vaild transactions would still go through including refunds.
I am still waiting for the credit from Leons of $148.03 . It never showed up and this is 3 weeks later, June 1st 2016.
Fast forward to May 31st and delivery day.
The Leon's driver calls my home and says they are on the way. When they show up, they ask for the credit card I used to buy the furniture, which I didn't have anymore as I tried to explain to him what happened.
The delivery driver stated their policy was if I could not produce the credit card I paid with on-line, they would not leave the furniture. He even called the delivery Manager and confirmed.." No credit card, no delivery" . Even though I had tons of ID and explained, my card was stolen and I offered to show the bank email and any Id they required. They repeated, they "MUST" see the card. This is when they breached their contract and declined to leave the furniture and left. They stated they would cancel my order and refund me the money with-in 7 days as per their contract.
However when I phoned to find out how much they were giving me as they failed to refund me the sale price as yet. I was shocked to find out they have not only charged me the Delivery Fee of $50.00 but will only refund on the promised sale price they said I was given, which I still to this day have not received credit for.
Leon's customer service say they will refund me $1149.00 for the order and that is all. I am out $204.00 for no fault of my own.
Ordering on-line means nobody calls me back, nobody knows what is going on and everyone refuses to admit error. Leon's also fails to see their policy states the obvious as written on my order ...Quote "For online orders, an imprint of the credit card(s) used to place the order along with a signature and photo ID of the cardholder, may be required prior to the delivery." It says may be, not will be ! Exceptions and common sense have to have a place in business somewhere, but they refused to even talk about it unless I could produce the credit card ! I finally said, great, give me my money back but they cannot figure out how they have wronged me.
They kept $204.00 after cancelling their contract with me and nobody can say why ?
How can this be legal ?