Leon's Furniture
Reviews and Complaints

I am writing to complain about Leon's on line web store and breach of contract with a purchase by MasterCard.

I purchased a sofa and love seat on May 11 2016 with my MasterCard on line by way of Leon's website. It was a total of 1353.74 which was taxes and including $50.00 to deliver furniture.

The very next day, the sofa comes on sale and I called to ask if i could be compensated for the sale price as less than 12 hours had passed since my purchase. They were reluctant to do anything other than cancel the order. Which they finally agreed was silly, as I had stated and they agreed they would credit me the difference on my card. The new total would be $1205.71 with $50.00 for delivery included. Three weeks later and I still have not be refunded.

Date of delivery was set for May 31st.
About a week later my bank CIBC calls and states my credit card has been compromised and I should cut it up as CIBC has cancelled it. It seemed someone had compromised my card. How or when, the bank was investigating and working on and stated not to worry, I was covered.
I was told all vaild transactions would still go through including refunds.
I am still waiting for the credit from Leons of $148.03 . It never showed up and this is 3 weeks later, June 1st 2016.
Fast forward to May 31st and delivery day.
The Leon's driver calls my home and says they are on the way. When they show up, they ask for the credit card I used to buy the furniture, which I didn't have anymore as I tried to explain to him what happened.
The delivery driver stated their policy was if I could not produce the credit card I paid with on-line, they would not leave the furniture. He even called the delivery Manager and confirmed.." No credit card, no delivery" . Even though I had tons of ID and explained, my card was stolen and I offered to show the bank email and any Id they required. They repeated, they "MUST" see the card. This is when they breached their contract and declined to leave the furniture and left. They stated they would cancel my order and refund me the money with-in 7 days as per their contract.
However when I phoned to find out how much they were giving me as they failed to refund me the sale price as yet. I was shocked to find out they have not only charged me the Delivery Fee of $50.00 but will only refund on the promised sale price they said I was given, which I still to this day have not received credit for.
Leon's customer service say they will refund me $1149.00 for the order and that is all. I am out $204.00 for no fault of my own.
Ordering on-line means nobody calls me back, nobody knows what is going on and everyone refuses to admit error. Leon's also fails to see their policy states the obvious as written on my order ...Quote "For online orders, an imprint of the credit card(s) used to place the order along with a signature and photo ID of the cardholder, may be required prior to the delivery." It says may be, not will be ! Exceptions and common sense have to have a place in business somewhere, but they refused to even talk about it unless I could produce the credit card ! I finally said, great, give me my money back but they cannot figure out how they have wronged me.
They kept $204.00 after cancelling their contract with me and nobody can say why ?
How can this be legal ?

dear sir/madam i have purchsed freezer from leons brampton canada and having warrenty extended but when they can not fixed problem they just give me 80 % refund not 100 % because in contract they did not say 80 % so why they give me only 80% instead of 100% so please tell leons they have to give customer writing when they purchage but they are not giving in writing so hide from client so please punished them and give me my 20 % lost or new same product exchane or price please.

- furniture purchased on October 14, 2015. It has been delivered in pieces and some pieces had to be returned -"lying and un-caring salespeople" saying anything to get a sale ie: " it will be delivered next week" "we assemble all pieces" "your bed needs a box spring", " everything is in stock", not asking about apartment elevator size when he knew I hadn't lived in an apt in over 30 years. No one telling me that not all furniture was to be delivered -customer service department promising one thing and then calling back to change what they have said. Everyone I spoke to had a different story and reason for this mess. I returned 2 couches because of size, yet I was still asked when I wanted my couch delivered. -Passing the proverbial "buck" -length of time for delivery. I was promised that 2 out of 4 dining room chairs and 1 living room end table were to be held for me while I was away for 6 weeks. Upon my return, one piece "had disappeared" and had to be re-ordered. When it had arrived, I had to call and was told it was there for 2 days already.

Maytag refrigerator model MBF2258DEM was delivered to me on Dec 28th 2015. I noticed a very high continuous sound which can be heard at the end of my house and up in bedroom also. I called for replacement/return. Leons said the sale is final and refrigerator cannot be returned. I need to call Maytag service for repair. What is this, A defective product is delivered and Leons wont take any responsibility and they dont have any solution. I wasted my 1581 dollars and need to scrap this junk box and buy new refrigerator. Never expected this from Leons. Alok

We are waiting for one drawer for six months! We sent the pictures and a technician came saw it, on the phone leons customer care told me that it will take at most two weeks. They do not give any infromation. Order no: 0720501xiwi [protected] dresser the first drawer on the right is not coloured or polished. The drawer on the left has paint but the one on the right does not have.

I purchased a Samsung television. When we set it up it worked for about one minute and could not get to work again. They will no refund or replace the item. They have put me in touch with Samsung who will send out a technician to fix. I purchased a new working television. If I had wanted a refurbished tv I would have bought a refurbished tv. Very disappointed. First and last time buying anything from Leons. Should have read the reviews on their service first. I ordered online and did not get any paperwork from the driver who delivered. He said if you have any problems to call them within three days. For what so I can spend an hours sorting out the problem. Terrible. Serves me right for buying electronics from a furniture store.

November 12, 2015 went first time to store on 68825 -11th St. SW CALGARY, AB, and looked about for sofa and fridge. LOUSY service and handling Customer situation requirement. STAFF many of them stink not smell, from much to much perfume or aftershave, whatever. Not good when one is allergic to such. Leon's. Met with a Jeff, salesperson November 12th, 2015 who suggested I go back home and remeasure cubical for where fridge will go in and actual fridge. Nov 14th, 2015 went back to Leon's. There was Jeff but, busy with a customer. Another salesperson approached me and done his speech to me. I told him he can help me but that in fairness I had spoken already to someone. He told me that's ok! ~ long story short. After NO ONE of the SALESPEOPLE but 1 only know about measurements other what is already written on price tag. For example: I ask what is 65 6/8 my come to store with measure.~ Anyhow prices were never matching up with flyer or sales person! His knowledge about appliances was NIL. So, once I actual done the work selling to myself a Leon's fridge at counter of Customer Service it started all over again.~ Eventual I ask for management and another fellow (later found out he is manager in training) took over. We balanced in our understanding and went back to Customer Service desk to finalize deal. NOW HERE is the REAL *WHY* never to go buy from Leon's. CROOK's! We agreed on the price, also agreed that Leon's would take back Fridge when at delivery through their technician/deliver it was found NOT to fit. No extra charge. ~~ Manager in Training printed out bill requesting me to sign. Reading all over I ask where they had put the part of RETURN when not fitting*? ~~ He said it is here on this paper! This paper was not at all part of the bill! I ask M inT please put it on bill, or sign the piece of paper and adment it to Bill of sale with invoice number. ~~ Over and over he tried to convince me that this is on the bill of sale. Asking him *where?*, he always showed me the page print out total irrelevant to B of S! I said I pls. need this on b of S as my security. Another women *MORANO* stepped in and ask" can I help?* Finding out she is Store Manger I explained to her what I need to complete sale. She tried same stick as him! ~~ I think there is a bit of brain dysfunction or the know that what is done is simple cheating customers. Now comes the part which is real great service. She (manager) said: I been listening to you for some time now I don't appreciate the way you treat and call names, my stuff! WHAT? *Pls. give me an example what I called your salesman or handled stuff as me is absolutely not aware I was rude. She would not just saying: you called my stuff names and were rude! OK? She bubbled on and on, and on but neither would commit themselves to sign the paper or add the say to B of S! ~~~ I am not stupid. So folks when you buy or IF at all you by at Leon's be careful with them. Read every little print and ask question. It is your Right. Leon's and The Brick are one and same company! BTW. I bought at Best Buy same day and paid for exactly same item $ 700.00 plus $ 49.95 delivery which is $199.954 cent less from Leon's. Lousy company Rude Service Higher priced Merchandise and for SURE RUDE employees.

Purchased a king size bed frame which was returned in an unopened box. The stock boy who put it in our car accidentally torn part of the box yet it was still sealed. This became a problem when Leons kept 15.oo as a restocking fee. No where did they say that this was a requirement if purchase was returned. BAD STORE SERVICE. We will not shop there ever again.

I bought a furniture and had a problem after 3 weeks using it. When calling Customer service (Burlington ON Store) I was very disappointed talking by phone with a rude woman that never tried to help me. I personally will never buy again in this store. I strongly recommend other retailers like Costco which customer service is million times better than Leon's...

My parents purchased a dining room set and beds from Leons. The customer service rep who was helping us (Jessie) said they would set up the bed frames upon delivery even though they don't normally do set up. She promised it would be done as my parents are seniors and it is hard for them to do it on their own. Upon delivery, the delivery guys said they don't assemble and that someone else would be coming to help with the assembly in a few hours. When my parents called Leons to confirm, they kept getting the run around. The sales rep who initially helped them was off that day. They said they would help fix the situation but never returned any calls. My mom eventually called and the sales rep on the phone said there was nothing they can do and that it was the driver's fault for not setting up. They gave them a number to call where they would be charged for a set up. We are very disappointed with the lack of customer service from Leon's. They are so quick to make a sale and then they don't really care what happens after that. I wouldn't recommend this company to anyone.

We purchased a dining set and a TV on a Friday evening. The dining set was in stock but the tv wasn't, so the salesperson said we could have the dining set delivered first and the tv later once it's in stock. She said she was back into work on Tuesday and that she'd call me then to arrange delivery of the table and chairs and an ETA on the tv. I thought 4 days was kind of long to wait to arrange delivery but agreed to it nonetheless. Tuesday came around and no phone call so I called Leon's on Wednesday. The salesperson I spoke with on the phone said that my salesperson wouldn't be in until Friday and that she would call me back then. I spoke up and asked why someone else couldn't book my delivery and said waiting until Friday was just too long. She said she'd talk to her sales manager and have him call me back. No call back on Wednesday, no call back on Thursday, and guess what? Yep, no call back on Friday, the day my salesperson was supposed to call me back! I get on the phone Friday and get my salesperson on the line, I explain who I was and she brings up my account and tells me the set is in stock but the TV isn't. I tell her I'm aware of that and repeated to her that she was supposed to have called me to arrange delivery the past Tuesday. She responds with "well, what do you want to do then?" I want my table delivered! I responded. She puts me on hold while she fumbles with the computer, comes back on the line and tells me she's having trouble and that she'll call me back. About an hour later she calls back and asks if the following Wednesday would work, I said yes and she said the warehouse would call me Tuesday (today) to give me a 3 hour window for delivery. It's almost 3pm and I still haven't received a call. Our purchase came to over three thousand dollars, and I don't feel like we're being treated very well. I've had better service having pizza delivered.

We purchased a leather sofa and dinette set from Leon’s (Vaughan Mills store) in January of 2013, and were strongly urged to buy the leather care package for the sofa. It states in Leon’s brochure that this Leather Care protection provides “ 5-year warranty to moisturize your purchase and provide you with repair or replacement protection against accidental stains, tears, burns and scuffs”. It also states “ Leon’s will endeavor to uphold the manufacturer’s warranty terms and conditions as they relate to each product”. Leon’s website showed, for the sofa model we purchased, a 10 yr. warranty on frame, 2 yrs. on suspension, cushions and covering. Empty words on all counts as we were to discover.
From the beginning nothing but problems. Re dinette, items delivered were damaged or order was incomplete. Replacements were not available for weeks on end. The sofa was found to have several small cuts in the leather when the delivery men unpacked it. We had to have an inspection done and were offered repairs – on a brand new sofa! We insisted on a replacement, which was finally delivered. That was not the end of the problems.
Later in the same year we began to notice an area on one of the seat cushions ( the least used one no less) where the dark brown colour appeared to be peeling off very noticeably and it felt rough to the touch. We contacted customer care and from here on a huge run-a-around began. Leather protection package would not cover it because it wasn’t accidental, according to inspector sent. Nor was leather defective, it was only the colour peeling. Colour peeling IS a DEFECT. Properly treated leather does not peel. It took a huge effort, much time and unlimited stress to finally get Leon’s customer care to convince Zicora (company that administers Leather protection package) to agree to a repair. Interestingly Zicora uses another company, Vynew, to do the work. When Vynew called to arrange appointment they actually said this was being done as a favour! Unbelievable! Well, the “repair” was done in March, 2015! It looked acceptable at the time and we were relieved to finally have this ordeal behind us. Not for long, as two months later the colour started fading again and the same roughness appear. Makes us sick looking at it, but no heart to start again. We let Leon’s know, and everyone else, here. Not at all a good company to deal with, which is obvious from all the complaints about them. They do not live up to their own words, warranties are meaningless, and purchasing extra protection is a complete waste of money.

MY EMAIL TO LEONS:

I am writing to share the customer service that I have received at Leons at the Jane location in Toronto.

In 2013, my husband and I bought a sectional couch. It was recommended to us by the sales rep to purchase the extra 5 year warrantee as we were specifically told that is anything happens to the couch (interior or exterior), it would be immediately replaced (not fixed, replaced). We were thrilled over our first couch together and think it looks great in our place.
Around 6 months into having it, the spring near the connecting pieces of the couch started to go. When you sit, you sink uncomfortably in the most common sitting spot. We decided to wait on contacting the store because we were hoping to move eventually and thought it would be convenient timing to switch it then since we were told we had 5 years.

About 2 weeks ago I went into Leons to buy a bed set as we are now moving. I was there for your big weekend promotion garage sale event where if you spend a certain amount, you receive a discount. Within 10 minutes of walking in, one sales rep was helping me with the bed set and another sales rep approached me while I was browsing mattresses. He was trying to convince us to do a separate mattress purchase with him.

I found a bed set that I liked and was asking the original sales rep a few questions about it. As he was being paged at the front desk, mid questions he'd leave and 10-15 minutes later, he'd return. I told him which pieces I was interested in buying and he jumped on trying to get me to the cash. Before leaving the bed display, I randomly thought to ask if there was a package deal on these items and then he opened up a dresser drawer to show me the 5 piece deal that was offered... But hidden?. They were exactly the pieces I wanted to buy and the package saved me almost $500. I was very rattled that he never mentioned it to me.

I get to the cash, the original cashier rings me up and says my total is $1999.00 and says "you're $1.00 away from the next discount bracket so you will be getting a $200 discount". It was said in such a nonchalant way that I did a double take and said "umm... no, can you charge me an extra dollar so I can save $400?" and he told me that it was impossible to do because of codes and computer selections and whatever else. So I told him to bring me a manager or to figure something out otherwise I would like to cancel my entire purchase, just out of principle. He once again disappeared and came back ten minutes later with some random product that he could charge me a dollar for.

As you can tell, at this point I'm happy with the fact my dollar was acknowledged but I'm extremely disappointed with how he treated me as a customer, randomly disappearing (maybe he didn't take me seriously?) and being so against any alternative to help me get to the next discount bracket. Furthermore, I think it's super sketchy that the other sales rep pulled me aside and tried to make a side purchase. If I had bought a mattress, it would not be in my benefit to have two separate bills for the discount Leons was offering. If anything, it would make me eligible for a $600 discount if I put the two purchases together. I feel like, and please correct me if I'm wrong, the fact that your sales associates are very evidently on commission makes them extremely untrustworthy and disingenuous. I no longer feel like I can comfortably shop and believe anything that the sales reps are saying/ recommending because they only care about themselves and their quotas.

Now, back to my couch issue.
For the past week I have left 4 voicemail messages with Zucora (the warrantee company) and Leons. I finally gave up waiting today so I called and asked to speak to a manager. I am now being told that my couch does not have the warrantee we thought it did and the spring problem I have is a manufacturers issue and we had a year to do something about it. The issue happened within the first year of having the couch but I didn't rush doing anything about it because I was in school and I figured we had 5 years! The woman on the phone told me that this "misunderstanding" of the warrantee is my fault because I didn't read over the pamphlet I received. This bothers me because two years ago I fully trusted Leons as a company and apparently THAT was my mistake. Even though your sale rep CLEARLY said otherwise (like, seriously no room for mis-interpretation ... I specifically remember because I gave silly circumstances and he said I would still be covered) but it's MY fault for not reading the material I was given before leaving the store. Sorry, I didn't realize I should have gone into the store with my guard up? Next time I'll bring my lawyer couch shopping. Thanks.

I am not writing this to try and miraculously change this super sly way of sales. The purpose is to inform you what is going on in your store at Jane. I am supposed to have my $2000 bed set (sorry, "$1999") delivered in a few weeks and after the phone calls with customer service today and my overall experience with this company, I'm already on the Bricks website and strongly considering cancelling my entire purchase. I have a broken couch, hate the service I received and don't trust my bed set warrantee.

If you would like to contact me, please feel free to write back. I haven't mentioned employee names or anything like that but that can be arranged if you wish. I'm not expecting a discount or an empty promise, I'm simply telling you why you've lost my entire family as a customer and anyone else I come in contact with looking for absolutely anything you sell. Best case scenario is that this email can help in your training or something. Some acknowledgement of the receipt of this email would be ice.

We purchased Sofa with leather care which we pay $230. just after a year Vinyl start peeling from non seating area. Sales people misguide us for warranty. Leon`s didn`t honour the warranty for peeling off Vinyl. 0 Customer service. Sofa was not cheap. We paid $3000 for sofa and love seats. Totally disappointed about quality of sofa that Leon`s sold to us and their after sales service. Never purchase from Leon that is my personal opinion.

Leons furniture has the worst customer service and very poor quality- do not buy from this company they will steal your money only and then they will tell you off. customer service and bad quality don't work.
Be aware do not buy from them

Our horrible journey with Leons Furniture began in April 2014 and is still continuing and its now May 2015. Our furniture was damaged and missing pieces upon delivery --- almost 2 weeks to correct that problem and numerous phone calls and visits to the store. The furniture had not been sprayed with the protection plan that we purchased from Leons therefore was damaged quite quickly. Every call to Leons yielded the same answer "well you paid for the plan so regardless of if they sprayed it or not, you are covered. Three separate times Leons sent out cleaners who were unable to clean the furniture. Once they sent out someone to replace the fabric (hahaha on couch and loveseat that's all attached) and guess what! No one had the fabric or knew where it was. Now finally here we are over a year later still dealing with this. Leons decided they would replace the couch and loveseat... so yesterday (May 27, 2015) they send out what was supposed to be a new couch and loveseat - - - guess what?!?!?! Both the couch and loveseat are damaged and have rips in. Looks as though while in the delivery process it was scrapped up against something and damaged. I promptly called Leons and the same horrible customer service continued. Finally I was told new stuff would be delivered today. I was guaranteed that it would be here before 12 noon because I had plans and could not change them. The driver called me in the morning and once again the customer service was horrible. He was eating while on the phone with me. When he quoted me a time of between 11am and 1pm, I informed him of the conversation I had yesterday with Leons about delivery time. His rude reply was "Yeah well guess what - Im the driver and no one sets times but me. It gets delivered when I say it does.
It still as not been delivered. Not once thru this year long ordeal has Leons offered anything to help or make things easier. It has been a non-stop battle. We spent over $5000 at the Leons South Edmonton store. That may not sound like a lot of money, but as a family of 6 on a single income - it's huge. This was our first experience buying furniture at Leons - you can be guaranteed that we will never spend another dollar at Leons and we will be making sure all our family and friends do not purchase there.
We are still waiting to see how this saga will end. Will we get furniture that has no damage? Will a manager call and offer an apology for their rude horrible customer service? Will they offer any money back to cover my time and stress of having to deal with this for the past year? Or will we get swept under the carpet like everyone else?