Light In The Box’s earns a 2.2-star rating from 884 reviews, showing that the majority of online shoppers are somewhat dissatisfied with their purchases.
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rc drone shr #[protected] never received!!! need refund!!! order number [protected]
I have order number [protected], I never received it and i do not know what email was used for the confirmation. The amount of $47.15 was removed from my account. Please refund my money. Contact info below:
Email:
[protected]@gmail.com
Address:
986 Di Giulio ave
Santa Clara CA 95050
Phone:
[protected]
I been trying to contact anyone about the issue and i can't find any phone numbers so please send me an email or give me a call i would like a refund. i have attached the screenshot of my confirmation, that is all i have on this order. Also attache is my bank statement showing the $47.15 removed.
Regards
online purchase that hasn’t arrived
I planed an order to these, order number [protected] for two watches that said dispatch in the EU 3-5 days. This was 8th June. Despite ninberous emails asking for advice as they have not arrived I had a £2 resound. I was told to be patient and 4 weeks later my last ticket request I was told there is nothing they can do and closed the case
I've not had any refund for the items.
They will not come back to any communication at all
I've now had to report this to my credit card provider
so many products I can't put them down here
I ordered one item from LightInTheBox I received it in a timely manner and it was good quality. So then they sent me an email so they would give me a $58 credit if I leave downloaded their app. Still have never seen the $58 credit I contacted them they said they don't deal with that I need to contact a different part The Light in the Box. However they make it to where you can't contact them. Before I knew all this issues I ordered several products spending a total of three or four hundred dollars. Some items were weren't even the right items that I ordered. The Drone that I ordered for my son arrived 2 weeks late and with no battery to operate it by the way it was supposed to have a battery and USB cord in it. There are many other items and I have asked them to refund them saying they are not accurate descriptions of what was on their website. They want pictures and more information and still will not tell me how to return my items for a credit.
Signed, frustrated
return policy
I certainly wish I had read these complaints before I ordered from Light in the Box but I will NEVER order from them again. I wear either a 6 or 6 1/2 shoe, so I ordered three pairs, one was not available in the larger size, it was out of stock, so I took a chance on the size 6. It was exceptionally small when it arrived and cannot be worn. A flapper dress which I ordered in an Xlg (I normally take a 12 or 14) would not fit around me. By coincidence I had previously ordered the same dress from Amazon which had arrived the next day and I was able to return it without any problem. After hours of difficulty on Light in the Box website I was told in response to the application for a return number these items were custom made and could not be returned. They were not custom made. If the shoes were custom made why could I not order them in the size I wanted. I am now stuck with 2 pairs of shoes and a flapper dress(made in mass quantities) that I cannot use. Other friends have now told me they wish they had known I was ordering and would have warned me about this site and returns are impossible. The company is very difficult to communicate with, no phone, no chat box and no email address.
horrible return/refund policy
Hello everyone,
I don't recommend to shop from this website at all!
Please look at my screenshots.
I bought an item for my infant when she born (Now she is 2+ months)
1- After first followup they said wait for 20 days.
2- After second followup they asked me to wait 2 months.
3- Today, I asked them for refund and they said wait for 3 months.
lol, Never, Ever buy from this website.
where is my order?
My Order Number: [protected]
Support Ticket ID: [protected]
I chose to buy a wig from Light in the box in dire circumstances (chemotherapy). I paid for Expedited Express which according to their Shipping FAQ should be done via - DHL, UPS, FedEx, and TNT
However, the vendor chose to ship my parcel via normal Post! I still waited patiently, but 2 weeks hence there is no trace of my order. I have banged my head against customer service and also escalated it to a supervisor. Only to receive a brilliant reply asking me to check the courier tracking website and a shipping amount refund, wait for it, a rewards voucher to again buy from their website! Not my money back, so to speak.
The package has left the origin country but not yet reached my country (I have checked with our postal dept as well) There is no update on the tracking website after 16th June.
The customer service are just not prepared to reply further! Isnt it their responsibility, given the idiotic dispatch via normal post despite paying for premium?
clothing
I need to find out the courier in the uk who is supposed to be delivering my goods as I need to pay to have them released. My name is Daniel Gorton from 106 Belthorn rd Blackburn. Bb12nn.
I ordered the goods 6 weeks ago. There is nothing on the website when I go to my orders.
I need to find out who the courier is so that I can resolve the issue, as I have not received my goods
canvas wall art
I place an order the end of April 2018 and still haven't received it. My first contact with the company (5-8) about this issue, was to find out what happened to my wall art. They told me to contact the post office with the tracking number (which I did) and the post office told me that it was never even picked up by them, so it wasn't in their system. It was almost like the whole thing never existed. The package is lost. You can't speak to someone about this; you just have to keep submitting requests. I have asked numerous times for proof that it is still on the way and they only tell me the same thing each time I contact them, "Please wait another so many days and if it hasn't arrived, let us know." I have done this countless times and nothing. I am ANGRY! They stole my money and I am not happy about it. I order a lot of things online and have never been treated this way. Stay away from this company! They are horrible!
sent wrong item, and no refund!
I received a pair of shoes that is not the one I ordered, I asked for refund but they need me to pay that shipping cost, which is 1/3 of the amount of the refund. Due to the product is not correct, so I asked for refund and shipping cost for the return, but they said they are correct and the link is changed, but thumbnail still remain!?
I will NEVER visit that site and will spread this incident to all my friends.
They finally refunded the shipping fee !
delivery
Hello.. I make an order in 6 may it's about a shoes, bag and watch OK, then it shipped in 13 may until now it not delivered so what's the problem now and is I will deliver it or no?
This is my tracking number (CNB3348831) it's not found by the way, so please give me a solution this is the first time I deal with light in the box. Reply quickly please. Thank you
And this is the order number : [protected]
unauthorized credit card charges
I do not know this person that made this purchase with my paypal account. The details of this transaction:
Date of purchase: 20 May 2018
Transaction ID: 35W12442BP028321M
Invoice ID: [protected]
Purchase Amount: $34.23 USD
Mastercard ending in x-6539
Please, I request you act accordingly and make a refund to the funding source.
Warm regards,
Eddie Unamma
product number [protected]
the chandelier hanging strings doesnt have any identification as to which strings goes where to create the wave pattern. We only received the direction paper and the string where in a blank and clear bag. I need a new set of strings to show where and how to place the strings on the chandelier base. I have been trying to contact this company for a month now and there's no number on the website and it say to put in a ticket but each time I go to my orders it say I don't have an order which prevented me from contacting costumer service. I would like for someone to call me as soon as possible or mail me a new set of string that identify how and where to put them up so this problem can be resolved and I can finally enjoy my chandelier . My number is+[protected]. Thank you, Ragan Lewis.
wedding accessories products
Sir
I have ordered 4 product from your site few days ago but I am not able to see the status of my product.. My order no. Is [protected] and my shipping address is S-3 / 916 paramount apartment shalimar Garden extension -1 sahibabad Ghaziabad Uttar Pradesh India 200105..
I have ordered tiara flower bouquet veil and a gloves.. Kindly send me the product at the earliest..
My mail address is..
[protected]@gmail.com
motorola moto m xt1662 5.5 inch smartphone 4g (4gb + 32gb 16mp octa core 3050mah)
I buy the phone and I return the product on January 19, and it's half may .I want refound but they say the phones didn't return back .Secondly I buy a smart bracelet, they send it to me, but the product never arrived.I want to know how to get refound for bracelet and phoneor other bracelet at same price.the phone cost 123.96 euro, and smart bracelet 11.8 euro
Order number [protected]
Dear sir
I bought three items and received I was going send it back to lightinthe box i received R M A code 6497902 and 6497903 and 6497904
I closed my ticket waiting for return form since 7th april 2018 there is not
any return form on your beb nor received i sent so many E mails but no reply at all what a world please send me return form the I can send order back to lightinthebox please
This is for only customer service lightinthebox
dear sir I want to send order [protected] back to lightinthebox
customer service send me R M A code but not product return form please send me return form
I received reply from complaint board asking me there is something missing you should tell me what is missing
Amazon is lot better service than you
thank you Muhammad Din u k
order number [protected]
Dear sir I want to this order back to you
You gave R M A code 6497902 and 6497903 and 6497904 but no return form how can
Send it back there is no return form on your Web and Web is so complicated do not have E mail for customer service I tried to contact so many different ways but could not are you comparing Amazan
Amazon much better easy than your broken box please send return form
Thank you Muhammad Di U K
merchandised not received
My name is Miriam Gutierrez and this is my complaint. On March 22, I made a purchase of 2 dresses and a wig, the order number is [protected]. By accident I clicked the order 3 times. I cancelled that order and re-ordered using another card. I have not received any information about it. I want to know because I gave the okay to my bank to pay 49.57 for the order and I still got nothing. I just want a refund for the first order I cancelled if is not been processed yet. I want to know if the one I reorder and paid is on the way and I should not worry about my mistake. I purchased before from this company and never had a problem. I hope things get solved so I can continue shopping with trust. Thank you for your prompt respond. My e-mail is [protected]@gmail.com
xiaomi note 4x
Hello,
I have previously sent tickets (Ticket [protected]) regarding the return and refund of my delayed order(Xiaomi note 4x) with tracking number RS993406500NL that caused me a lot of convenience and disappointment!
I was told I will be refunded should I return the item, which I did as soon as my package arrived at the post office, but not refund from you yet!
Would you please inform me what's going on?
Should you need any further information please notify me.
I look forward to your response.
Kind Regards,
Mika Davaki
Light in the Box. I too have placed an order a month ago but have not received my order. When I go to log into my order another persons order is showing. I suspect they do this to everyone. No uk telephone number to ring, make it impossible to complain. Don't order anything from them, I think it is a website scam.
I placed an order, paid an my account reflects no order
Please help me.
I purchased an item March 24, 2018
Proof of purchase via paypal payment copied below. I received no email confirmation regarding purchase. Purchase is not in My Orders so I have no access to customer service.
Please help.
March 24, 2018
Light In The Box Limited
-negative €69.40 EUR
Payment
Paid with
PayPal balance
Exchange rate
$88.49 USD = €69.40 EUR
1 USD = 0.78 EUR
Ship to
Amy Burke
Via Campobello 47
91017 Pantelleria TP
Italy
Category
Retail
Transaction ID
0E619406VL3702509
Return shipping refunds
Enroll free and request a refund
For more info See Terms
Seller info
Light In The Box Limited
Invoice ID
Litb-[protected]
Purchase details
Purchase amount€69.40 EUR
Total€69.40 EUR
provision
Hello. Regarding my order [protected]; you have charged me for the full amount and you have a provision on my card. I have written to the customer service but they didnt help me. They told me to call my bank. I called my bank but they said they cant do anything because lightinthebox cancels the provision. I have been dealing with this issu for days now please help me I cant use my card. Cancel the provision. I dont understand why it is so difficult. You have charged the money so why do you still have a provision on my card? Please help asap. This is really annoying, I am not happy with the overall experience.
Light In The Box Reviews 0
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About Light In The Box
One of the key strengths of Light In The Box is its extensive product catalog. The website features an impressive array of categories, including apparel, electronics, home decor, accessories, and more. Customers can browse through thousands of items, finding everything from trendy clothing to innovative gadgets, all conveniently accessible in one place.
Customers have expressed satisfaction with the affordability of products available on Light In The Box. The platform is known for offering competitive prices, often significantly lower than traditional retail stores. This affordability has attracted budget-conscious shoppers seeking great deals without compromising on quality.
Light In The Box has also been praised for its international shipping capabilities. With warehouses strategically located around the world, the company is able to deliver products to customers worldwide efficiently. This global reach enables shoppers from different countries to access a diverse range of products, expanding their choices beyond local retailers.
Furthermore, the website's user-friendly interface and intuitive navigation have received positive feedback from customers. The search and filtering options allow users to easily find specific items or explore different categories effortlessly. This streamlined browsing experience contributes to a smooth and efficient shopping journey.
However, it's important to note that there have been some occasional complaints from customers regarding order fulfillment and customer service. Instances of delayed deliveries and difficulties in resolving issues have been reported. While these instances may be isolated, it's crucial for customers to be aware of potential challenges and manage their expectations accordingly.
In summary, Light In The Box is a reputable online retail platform that offers a wide range of affordable products. With its extensive catalog, competitive prices, and global shipping capabilities, the website has garnered positive reviews from customers worldwide. While occasional issues with order fulfillment and customer service have been reported, the overall shopping experience on Light In The Box has been commendable for its affordability, variety, and user-friendly interface.
1. Log in or create an account: Ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Light In The Box. Make it specific and clear, for example, "Incorrect Item Received from Light In The Box" or "Refund Not Processed by Light In The Box".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, shipping and delivery, customer service, and return or refund policies. Include specifics about any transactions, such as order numbers, dates, and amounts. Clearly describe the nature of the issue, including what went wrong and how it deviates from your expectations or the company's promises. If you attempted to resolve the issue, outline the steps you took and the responses received from Light In The Box. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, email correspondence, or screenshots. However, be cautious not to include sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial losses you've incurred as a result of your issue with Light In The Box. In the 'Desired Outcome' field, clearly state what you would consider a satisfactory resolution, whether it's a refund, exchange, or other forms of compensation.
7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any replies from Light In The Box or further inquiries into your complaint.
Yes, Light in the Box is a legitimate website.
Yes, Light in the Box is a safe website to purchase from. They use secure payment methods and have a good reputation.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Yes, Light in the Box offers refunds and returns within a specified time frame. Check their website for specific details.
Delivery times vary depending on the location and shipping method. Check their website for estimated delivery times.
Yes, Light in the Box is a Chinese website.
No, Light in the Box is not a scam. They have been in business for over a decade and have a good reputation.
No, Light in the Box is an online retailer and does not have a physical store.
Yes, Light in the Box uses secure methods to protect personal information entered on their website.
Yes, Light in the Box has customer service available to assist with any questions or concerns.
Light in the Box's customer service can be hit or miss, but overall they have a good reputation for resolving issues.
Light in the Box's reviews should be taken with a grain of salt, as they have been known to filter out negative reviews.
Light in the Box offers both wholesale and retail options.
Light in the Box offers free shipping on certain products and orders over a certain amount. Check their website for specific details.
Yes, Light in the Box uses secure payment methods to protect credit card information.
Light in the Box sells a mix of authentic and replica products. Be sure to check product descriptions and reviews before making a purchase.
Light in the Box's website can be overwhelming at first, but it is relatively easy to navigate.
Light in the Box does not have a loyalty program at this time.
Yes, Light in the Box provides tracking information for orders.
Light in the Box's pricing can be competitive for certain products, but it varies depending on the item. Be sure to compare prices before making a purchase.
Overview of Light In The Box complaint handling
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Light In The Box Contacts
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Light In The Box emailsjack@lightinthebox.com96%Confidence score: 96%ipip@lightinthebox.com95%Confidence score: 95%it_security@lightinthebox.com94%Confidence score: 94%Supportlitbcs@lightinthebox.com
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Light In The Box addressBeijing, China
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Light In The Box social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 21, 2024
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Most discussed Light In The Box complaints
do not use this company!Recent comments about Light In The Box company
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