Light In The Box
Reviews and Complaints

Placed order on Dec. 4th. Got the amp wiring kit yesterday. The box it was shipped in was to small so they smashed it in there w/ no packing material! The worst is that it's missing parts! No red power wire (which is more like 10g wire) and no terminals! It looked like an open box return that they sent me. Going to give them a chance to clear this matter up. I pray lightinthebox.com will help me with this problem quickly. There's a lot more that I want to buy from lightinthebox, but want spend a dime until the fix this.

I ordered three controllers on Black Friday and it said it would be delivered within 10-15 working days. I tracked the order and it was shipped on Nov 22, 2017. It is now Dec 22, 2017, and I haven't received the order. My order number is [protected]. Now, my kids won't be able to play their games this Christmas Day. Disappointed customer. Honestly, this is the first time trying this company and if my package is not received by tomorrow then it will be the last time. I promote good service and unfortunately this will not be one that I do.

Hi
I've ordered some clothes of about 252.29 € from their application.
It's a week ago and there's no confirmation or no sigle sign of my order.
I have emailed(email address collected from PayPal) them,
I emailed them again in two different address with the following details
1. order number
2. date
3. my papal transection number and date
4. my details which is the same on both on Facebook heir app and on email and on PayPal.
Still no respons.
Its extremely cold here and Christmas time as well. I needed those clothes badly but now I'm considering to buy anything at all from a foreign website.maybe I'll loose the money but I've learned for the rest of my life.

I have emailed you about but replying to them I ordered make palate on 22nd of November for a Christmas present but still not received it it said 10 to 14 working business days for delivery I'm worried it not going to arrive for Christmas order number [protected] 1 pcs hot fashion branded makeup waterproof 12 colour glitter shimmer make up colours nude pigments professional eyeshadow palette

I did how ever receive the make up brush set so don't understand why I haven't got the rest of the order

Regards
Jackie Whitley

I have ordered an item order number [protected] and I have had an email saying the order is received but it does not show in 'my orders' in the app. I have tried emailing light in the box but got an auto reply telling me to use the app to open a ticket for a query. But, if the item does not show in 'my orders' in the app how can I open a ticket? Where is my item and when will it be delivered?

My money was to approve and I paid for delivery date too, but until now I don't have my Oder coming . So very bad service. Be aware buyer when you use this website for buy online . They send an email to me to confirm my Oder but when I click status Oder they said : an empty Oder, I follow construction nothing to show on the date or any information about my Oder . I was disappointed that company LightInTheBox.

I have ordered fishing accessories from this site light in the box and by mistake I ordered a wrong item in it, so cancelled the whole ordered to remove the single item caus there was on other option.. And I waited for the refund for next few hours, but I didn't got the refund back... The next day I opened this site to see the ordered is cancelled or not but the surprise was, there was no order tracking details in my ordered list I sign out to refresh it... Checked my bank a/c but the refund was not there so tried to login and contact with customer care services but while login it was showing that my password is incorrect... Then I went all through the process and got new password from this site when entered still said your password or email id is in correct I did many time with new password but still cant login... Looks like this is fraud site... Can anyone help me to recover my 2150rs?

I purchased some ombré hair back Nov 24th. I received a email saying I received it and to confirm it. I didn't get it. I chkd my app and it didn't even show in order just in my history. I have proof thru paypal and my acct tht it was taken out. I have tried every which way to contact to let someone knw and nothing. I'm getting very upset.If this can't b resolved I want my money back. My mom had this issue before thought it was resolved because I received my last order wit no problems at all.

I bought 2 watches since November 24th they said I supposed to receive them in 3 days, until now I never receive nothing and they give me a track number, I can't even can track them. Let me know what I have to do or if you can send me my product just send my money back, I will appreciate that.

Thanks, Lazare (1147 Randolph st, Jacksonville Florida 32205)

Dear Light in the box.

I have ordered 28x MP4 players last Sunday 3 December 2017 and paid for the quickest delivery within 3-4 business days. I have still not received those items and status on progress was not updated on my android. I need to receive those items TODAY because they are for presents for 28 kids!.

Order number is: [protected]

I cannot find any valid contact number to contact company directly to ask for an update. Website does not have an option to contact the supplier.

Can you please contact me on my mobile: +44 [protected] or 44 [protected].

Order number
[protected]
Order date: 11 December 2016
Amount paid £99.92

My name is Elizabeth Massaquoi I ordered & paidgoods for my wedding last year December, your company messed up my wedding as they did not deliver the goods. I submited tickects/ queries for my money refund but up till now I havd not received it, and now I cant access it again.
I give you till this Friday 8th December to pay my total of £99.92 back into my bank account, if not I will make a legal claim and action against your company for breach of contract etc
I will also like to have you complaints procedure and alternative dispution resolution scheme please.

Hi there.

I have made an order, order number [protected], I have paid through paypal, and I have been patiently awaiting delivery. However on my account on LITB, is says I have not made an order, so there is no way for me to track, or to even to complain or raise a ticket, as on my page there is not open orders. I have been sent emails from yourself saying confirmation of order, I've received and email from paypal saying the money has been taken, and I have then received an email again from yourselves saying fulfilment has started. I still have no way to track my package however. All I want to do is check the status of my package and see an estimate of delivery time. This is proving impossible as LITB says I have no order with them, despite having an order number and confirmed emails. Please can someone help.
Kind regards.
Rhian Borrell.

order number and date of purchase is as follows

Order No: #[protected] of 2017-11-24

Upon receipt of my order in undamaged packaging. The both of the makeup sets that I had purchased were damaged. The eyeshadows were broken and had gone to powder all over the sets. I tried to make a complaint but as I don't have access to a computer only an iPhone. I am unable to submit jpeg photos, so the complaint will not send without them. Iam very disappointed as they were Christmas presents and it seems I'm not going to be able to get a refund.

As per the return policy of LightInTheBox i placed a request for cancellation of a Mi4A phone; the reason for cancellation being, it took more than 48 hours for shipping whereas the site listed that the phone will be shipped in 24hours.
However, in spite of honoring my cancellation request, the LightInTheBox team sat over my request for 2 more days and after that they shipped the phone.
Now i dont need the phone any longer, and i raised several tickets with LightInTheBox to convey the same, but they haven't responded to a single one.
I still need to cancel this order as I do not need the phone any more, please advise what can be done.

I have been trying to raise a complaint through the normal channels, but I cannot submit my complain because the web site tells me that my email address is unconfirmed. I have tried to confirm the email address using the button on screen which purports to send a confirmation email, but no email is being received. I am therefor unable to submit my query through the normal forms.

My email address (and Log IN) is [protected]@williamsequineservices.co.uk

I ordered for my son's birthday..my package not yet received still it almost a month was gone now saying again wait for 15 days..it's kids dress will it be useful after Tey grow..Tey are cheating us..Tey are telling they shipped after days gone it is not found..i have raised the ticket Tey didn't rply for me..Tey itself changed as resolved..I m much disappointed.

Order number [protected]

Order date November 17, 2017

I have waited a long time for this package and not received anything. I am unable to track this package. All it states is it has left china and being sent to UK Heathrow airport. Can you tell me where it is. Because this present was for my son's birthday yesterday. I've now had to go and purchase him something else. I expect you'll be either telling me it's on the way or it has been lost in transit. Either way I am requesting a refund for my item.
Really not happy.

Regards

Alex

I purchased shoes from the above company and the product I received was slightly small and not suitable for the outfit I required them for. Prior to purchasing I read the returns policy which states " In the case that you are not 100% satisfied with your purchase, we have made returning products FREE and EASY!"
In addition before proceeding to the checkout it states under the product 14 day FREE returns. (Please see attached photo).
When I lodged a ticket with them to return the product they advised that I am liable for shipping costs. I went to the post office and they quoted that it will cost around $30 to ship internationally.
I would like to make a complaint in regards to the false claims this company makes about their refund policy.

I ordered 4 x GoPro harnesses (order #[protected]) on 14 October but I never received my package. The package should have arrived in 4-7 days but it has now been over a month now. After the first complaint, they said it could take up to 30 days. After the 30 days, they said it could take up to 40 days.

They are refusing to issue a refund. This company is a joke. I would not recommend buying anything from this company.