LongHorn Steakhouse
Reviews and Complaints

On Satirday 091419 we entered the restaurant at 615 pm. We were told 30 minutes for a party of 5. I observed 2 large booths that sat full of glasses and dinner debris. 1 for 15 minutes and the other for 25 minutes before anyone attempted to clean them. This was the same thing in the bar at the hi top tables. They weren't cleared until someone wanted to sit at them. This happened twice.
This is not our first visit to this restaurant. We are local and our daughter likes to frequent the restuarant but I'm always reluctant because it's always the same thing slow service and slow seating. Another man in front of us experienced the same issue. He was told 30 minutes. At 45 minutes he asked for the manager. The female advised she was the manager and he explained the issue. He had a pager but the number came up unissued. She threatened to call the police on him if he didnt leave.
This is my first complaint on this restuarant. The food is always good but the rest needs some serious help. I volunteered to help clear tables so we could eat.
We were seated at 715, an hour later. Food ordered at 730. All food ordered dinner and appetizers because I knew it would take awhile. We were served at 805.

Not sure what else to include. Thanks for your time.

Went to have dinner on 9/13/19 with a friend. The food is very good here. My problem is that customers with children came in. Now don't get me wrong I love kids but I feel that when in a restaurant you control your children. I did when mine we small, we didn't stay if my kids didn't behave. Anyway, these kids began to run around screaming and just being obnoxious. My dinner time was ruined because of it. We got up to leave and my friend said we didn't come here for this. The parents proceeded to yell they are just kids, and telling us then don't eat here. Really, still no manager to be found. One parent said [protected]@## you not once but about 3 times. Again no manager to be found. Then a mother with a kid on her hip got in my face with her finger. Big mistake I may be an older person but I do not get intimidated by this. It just pisses me off. Then a server came over and said just leave. I had to laugh and again no manager to be found. Mind you I wasn't the only one that was unhappy about it but the only one that said something. Through all this no manager to be found. I would think that the manager could have avoided all this by asking the parents to control their kids while at the restaurant. Needless to say nothing happened as the manager was nowhere to be found. Also even though I love the food I will never set foot in that Longhorn Steakhouse.

I really enjoy longhorns, I have celebrated my birthday, my mother's retirement dinner and enjoyed dining with others. Well this past Sat 9/7/2019. I had waitress who just seen like our needs were not important. She told us things that was not correct far as the sides, she also sent my granddaughters food out early, then when she started eating she came back and took it away. Well at the end I did pay her for the meal, and after leaving out i discovered I lost my Debit card after paying for the meal. Well that was the last place I had the card and it bothers me that they say nothing was turned in. I still will continue to support longhorns because I love their chicken. I just wish I never have to encounter a bad waitress Like that again

Today is September 6, 2019 and it is 7:32pm here in Dublin, Ga. My husband and I was at Longhorn in Dublin, Ga. We were seated by the hostess. After we were seated a group of 6-8 people were seated across from us. There was a waiter and a waitress at the table across from us knowing we were there before these people.The waitress comes to our table and say" I'll be with y'all in just a minute." We're thinking she had to walk off somewhere else and come back but she go over to the table and start taking their orders before us. After seeing this I tell my husband that I no longer want to eat here and I don't feel they should get my business because of what had just occurred. I don't remember the waitress name but the manager that is on duty is Robert Taylor. He was there and he knows that we was there because he knows my husband and spoke to him. I expect for this matter to be handled because my money spend like everyone else's money. If I arrived first then I expect service first. It was very unprofessional and I will be letting people know about this bad experience. Customer service says everything to me.My name isMickie Ross and my husband name is Dante Flanders. Someone need to be getting in contact with me ASAP. [protected]

I was very disappointed in the service we got the other day at your restaurant. The server made many mistakes with our order and meal. Then at the end of the meal we paid with a card and she added a 20% tip without asking us. We left a cash tip for her so she got tipped double and she wasn't even worth 10%.
Very very dissatisfied.
Thank you!
Laura Andrews
46 Hamden Drive
Keene NH 03431

My husband and I were in this establishment on 8/20/19. I had a coupon from Retail me not for either a free appetizer or free dessert but when I presented it to the server she told me that she was unable to take coupons from Retail me not. I asked why and she said it was "a third party thing" if this is the case then these coupons should not even be available. I also feel that the server could have tried to at least somehow compensate us.

My brother & I took Mom out for her 81st bday, early to avoid a wait. She is disabled. At 4 on Friday we were told it would be 5-10 minute wait because they only had 2 servers. We were seated & the bartender, Jake, waited on us. Long story short, we all ordered MR Ribeyes that all came out rare to say the least. My brother & I ate the edges & figured when we nuked leftovers, it would continue to cook. Mom couldn't eat hers, looked like Carnage. Told Jake when he finally checked on us & he asked if we wanted it taken off the bill? Um, yes, so he told my mom that he couldn't let her keep it. No apologies, nothing. Said not one word to us when he dropped the bill off. I contacted the manager, Valene, & apparently I am not very important. I have emails to/from her & she has not called or replied to me as stated. This is the 2nd time our service has been less than favorable at this location.

Eating dinner today 8-8-2019, I ordered sirloin 6" with rice pilaf, the steak was hot and I requested well done as I prefer this type of steak. Not everyone likes rare meat! The rice was cold! The waitress asked me how my meal was and I was honest and told her the rice is cold. The manager came over, his comment "I see you gave a well done steak. You see we have a process where we place items on the plate first and then add the steak, since you wanted well done this is why the rice got cold" what a smarties answer, this was a poor excuse. If they knew I wanted well done, why didn't they serve the rice last after the meat was fine. Disappointed with your restaurant and will never go back

Last five out of seven times in a month and a half steak overcooked girlfriend got wrong food Chili always warm sometimes cold never get any plates removed from our table have to exchange dirty dishes for my steak and entrees only remove those dirty dishes if you order a sandwich manager scenes disgusted that I've complained five times when it's clearly not my fault the steak is medium well or well done if I ordered it medium

I AM DISGUSTED!

My family and I decided to have dinner to pass the time waiting on our connecting flight . About 15 minutes into our meal noticed a mouse running through the dining area! I alert our waitress Tina! Her only response was "Really"! We ask for a manager and Tina came back with the check! We alerted the hostess who's response was "wow" as she sat other unsuspecting patrons in the exact area where the mouse continued to run around. The manager never addressed /acknowledged it! Needless to say I will never visit another long horn steak house again

I was at Longhorn Steakhouse in Tupelo, Mississippi on July 12th, 2019 at approximately 12:30pm for lunch and I ordered a strawberry salad alone with my combo. When my salad arrived I was eating when I saw something moving and I looked only to see a bug in my salad. I informed the server of the bug and she said that she will get the manger. The manger came out and asked if I wanted another salad " I refused " and asked for my ticket and left. I also have a picture of the bug. You know the thing that's upset me is I don't know if I ate one or not, I will not be to quick to order a salad any more.

Brenda Gill
36a County Road 299
Oxford, Mississippi 38655

We had a party of four adults and two children, one infant and one toddler. Upon arriving at 12:50pm on Sunday, July 21st we were told it would be 15min until we could be seated so we sat on bench inside to wait. There some type of confusion at the hostess station between girls. One girl was just staring at seating chart and the other was running around cleaning tables in between greeting people. During our wait there was a dead roach on the table in corner between between benches. Our wait turned into 20minutes and a group of ladies who had been waiting before us gave up their table for us because we had children and they were not in any hurry. Once seated we gave our entire order at once to hopefully expedite getting our meal. Several times our server told us our food was "about to come out". After waiting 30 with no food and no refill of drinks the server said our appetizer didn't get put in but they were doing now and it would be no charge. I told server to please forget appetizer and just get our meals. We waited another 10 minutes and at that point I had watched several tables that came in after us being served and even getting their check. When our server retuned with no meals I told her we were going to have to leave and she very rudely told me "she can't do anything about the kitchen". So now it's been 45 minutes since our order was taken and another server brought out our meals. Needless to say this was not a good experience and it was very tense due to the fact our children were crying because of waiting so long to eat. A couple in a booth next to us apologized to us because they felt bad that they came in after us and had been served and we were still waiting on our meals. I have never filled out a complaint for any business or restaurant but I could not even eat once we received our meals from the tension from server and my children crying.