Lowe's
Reviews and Complaints

The stove was delivered on Saturday. The delivery personnel were supposed to connect and make sure the new stove worked, etc. The stove was not connected because they did not have the right size connector needed to hook up to the gas line; said the one I had on the old stove was too old and not the right size. Told me to call a plumber. No ability to cook any meals Saturday, Sunday and until I can get a plumber. Any money saved by buying from Lowe's is now a moot point because I now have to pay a plumber to hook up the stove. No one gives a rats behind, but I appreciate being able to state my complaint here. Thank you My new range that Lowe's got paid for 2 weeks ago looks good, sitting in the kitchen just taking up space. Good thing I have a coffee pot and microwave.

Lowe's treats their own employees like crap, so it's no suprise that they don't have good customer service. Plus huge emplyee turnovers, and lousy managers..

Don’t ever order from Lowes of Larne. I bought a car from them. They provided me with all the documents. There was said that car is in very god condition. I drove it 2 times and appeared some problems. I took the car to car service and they told that repair will cost $2000. Fake documents.

I purchased a Bosch dishwasher from Lowes and the salesman sold me the installation deal because it was offered free as in rebate free from Bosch during that period of time. The installer was great but when I asked for a copy of the installation signed paper he told me he never gives that.
Now I have no means to send back or turn in the copy to get my $184 back. I have paperwork from Lowes but no where on the 7 pages does it say where to mail it or how to get my money back. I have been dealing with them for almost a month and no one can give me an answer.
One manager said it was on the receipt, NOT!. They don't know what they are doing there so I will never ever have them install anything again unless it it

Purchased a front loading "Maytag" now made by "Whirlpool" washer less than 3 years ago, along with an EXTENDED 4 year warranty. The washer died, service tech came out and replace one part, which did not fix the problem, turned out the cpu/brain/computer needed replaced. Waited a week and a half to find out that they considered it "uneconomical to repair" and were going to refund my money on a Lowe's gift card so I could purchase another one ... Well for starters warranty to me means repair or replace not refund, and I purchased it during a "black friday sale" after Thanksgiving, so the amount they're refunding won't allow me to purchase another one of the same caliber, is this how they treat everyone or just disabled senior citizens who are now on a fixed income ?!

After spending a substantial amount of money on kitchen cabinets, not too mention the number of times I needed to go to the store to meet with their kitchen planner I am very disappointed with the service and commitment to make sure the cabinets were installed as they should be. I also feel the planner steered me into more expensive options that were unnecessary and in some cases impractical for the space. This and a number of other instances at Lowes in the Nashville market have convinced me that I should have remained a loyal Home Depot customer.

In early June I purchased a John Deere tractor D130. It had been reduced because it had been returned and I was concerned that there might still be something wrong with it but the salesman assured me that the problem was minor and that they did a complete over haul on the machine and it was a good machine. It only had 12 hours on it. I bought it and when it was delivered it wouldn't start so they put a new battery in it. I ran it and put 10 more hours on it and it died. I don't want it repaired cause I believe I have a lemon so I want to return it. I called the store and was transfered from person to person. Sometimes talking to someone they had already forwarded me to. Finally they told me that the person that needed to make the call about the machine was with a customer and that as soon as he was done he would call me. That was yesterday morning and I've heard nothing. I was even disconnected once after being on hold for a very long time. Does Lowes Stand by it's product? If so please get this machine out of here. Two additional problems. One they want me to pay for another pickup and two, I've already made a payment on the machine and I'm not sure that I want store credit on what I've paid because if this is the way your service is run I probably won't be back. That depends on how this situation is handled.

Sincerely
William J. Held Jr.
1910 State Route 130
Jeannette, Pa. 15644
home [protected]
cell [protected]

I have spent a substantial amount of money at Lowes over the last several years and had more than one issue arise from this store. The common thread between the issues is the lack of customer service you receive when there is an issue. I realize that sometimes there are policies and other restrictions that might prevent a situation from being resolved the way a customer feels it should but I would think that there should be an attempt to treat the customer with dignity and respect and at least try to resolve the issue. My most recent experience with Lowes occurred today, 8/19 and involved a bath tub. I had purchased this tub a while back and it had been installed during a very large remold project in my home. One week after the tub was installed the bottom of the tub began to chip apart and show rust forming in the chips. Since I had just had new drywall, flooring, a tile surround, sink, toilet, etc. installed in that bathroom we do not want to ruin the other work and waste more money. We decided to leave the tub in and try to repair the chips/cracks with pool paint (from Lowes). The repair didn't last and not only did the paint peel but the bottom of the tub continued to chip. Finally I was so disgusted with the look of the tub that and the danger of the rust that I mentioned it to one of the store associates (not a manager) that I often see while I'm shopping there. He indicated that I would need to bring the tub in to have anything done about it and speak to a manager. About two months later my husband finally had a weekend off and he removed the tub from the bathroom. Although he was careful, parts of the tile wall, drywall, and tile floor were damaged. When we went to the store there was an immediate attitude displayed by one of the lower level managers and I then request the highest store manager available. She proceeded to call another manager on the phone and to tell her what she had told me (with attitude) instead of just explaining my concerns and allowing that manager to make a decision. In the meantime another manager (at a higher level) happened to be walking up to customer service and had a disgusted look on his face as he literally glared at the tub. Yes the tub was beat up and dirty, the edges were damaged as it was removed and there was dirt in the tub from the drywall. I had to interrupt his glaring to explain that "the tub is like this because it was ripped out of our bathroom and that my entire bathroom is a mess due to this low quality tub." They attempted to look up the purchase on three of my credit cards and then the manager proceeded to brush the dust away to "see" where the finish was chipping. He noticed the paint peeling and said "something isn't right about this, it looks like the tub was refinished and that is peeling." Yes, pool paint from Lowes had been applied OVER the chips and cracks so I could give my child a bath in the tub without her delicate skin sitting on cracks and chips with rust. I take tetanus very seriously and I did not want to risk exposing my 17 month old child to that. I was not just the fact that nothing was done and that my time and money were wasted, I do not appreciate the attitude displayed by 2 of the 3 employees in "management" roles. There was such a negative and outright rudeness during this visit I could not even explain my situation in detail to the manager who walked up and glared. Even when I was telling him the story about the conversation I had with the other employee 2 months prior he said “don’t you think you should have spoken with a manager first?” No, I didn’t think that, I assumed that the store would stand by their products, my mistake. Why have a chip on your shoulder instead of just trying to look up the purchase and fix the issue? Why glare at the tub in disgust instead of walking right up to the customer, introducing yourself, and asking them what happened? Why sell low quality products with "7 year warranty" printed on the boxes (the store selects their vendors and can decide not to sell these items)? I have never had an issue at Home Depot that hasn't been immediately addressed and I am always treated with respect in that store. I will not tolerate this unacceptable behavior from employees at places where I am choosing to give my patronage too. As a human being to another human being, this behavior is absolutely unacceptable.

Daughter, former Lowes full time employee, seeking job with School District 51, used Lowes as reference for three positions with the school district.
Personnel did NOT respond to inquires, therefore making it appear my daughter was not employable.
I would terminate employee who's response was "I didn't think it was important"

Richard Larsen, Grand Junction, CO

Sedgwick claims management services aka sedgwick cms aka srs is wholly owned and operated by lowe's home centers, inc.
On august 15, 2011, I was injured by a metal rack which fell off a counter and landed on my right foot while shopping at lowe's home center, inc. , on juan tabo ne, albuquerque, nm 87111, store # 1543. The assistant manager, john driscoll, took down the accident details, but refused to give me a copy. Instead, he wrote down the name of the lowe's owned insurance adjusters, sedgwick cms aka srs, the claim no. , injury date (August 15, 2011) , their toll-free number [protected]) , noted that I had been denied a copy of the report. Mr. Driscoll stated that "any health care provider will take care of you with this and they will bill us". I proceeded to try and find a health care provider who'd do that, and the first two sneered at the piece of copy paper with hand-written information written on it. After about 1 1/2 hours on one of the hottest days of the year, driving around with an injured right foot, I finally arrived at presbyterian hospital, on central se, albuquerque, nm. I inquired as to the 3rd party billing and they said "no problem" that lowe's was good about paying for treatment due to injuries at their stores.
That was august 15, 2011. On july 20, 2012, 11 months later, I received a bill from presbyterian hospital for $1, 848. For the treatment lowe's was supposed to pay for.
Since it was a friday afternoon, i've been able to do very little except send faxes to sedgwick cms aka srs, and contact john driscoll at lowe's. Mr. Driscoll seemed
Absolutely unconcerned about the developments. What irks me is that lowe's is apparently trying to renege on paying for the doctor's bills. If I had known they were going to do this, I would have gone to the va medical center for treatment. I'm a 100% disabled vet and have free medical care. However, I didn't think it was just for the va medical center to have to foot the bill for an injury that had been the fault of lowe's home improvement centers. I can't even find a record of the alleged claim adjuster's name anywhere in the state of kentucky. They have shawn d. Goss's listed, but no such name as sean d. Goss. What also irks me is that sedgwick cms aka srs, has an office in albuquerque, but instead lowe's provides you with the phones for the lexington, kentucky office as the ones who are handling the claim. This presents a burden for the injured customer because the lexington, ky office doesn't have a toll-free fax number and you can spend a small fortune faxing them information since sean d. Goss is slicker than whale feces and you'll want to present any and all information in writing to him.
They also play games with you, misspelling your street address and town's name, which delays their correspondence to you. Even after you point out the misspelling, they continue to do it. I have not done business with lowe's since that date, and I would discourage anyone else also from doing business with them. They don't care about their customers, especially if they are injured at their stores. Just google lowe's and osha to see how many times they have been in hot water with that safety agency as to the treatment of their own employees!

Lowes credit card (part of GE) is a big credit card company. But does not let you make on line automatic payments on their web site. Does not even let you make automatic payments through my bank through ebills either. I feel like they are just waiting for me to forget and rip me off with late fees. Very poor customer service also. I had ebills till 11/2011 through my bank for Lowes credit card and it was discontinued by Lowes without notifying me and I presumed bills were paid automatically. I tried to explain my concern and problem to the customer service, they just don't care. They just blamed me and my bank.

Let me tell you a story... A man and his girl decided to purchase a home and start a life together. The home needed some work and they decided to go to lowes home improvement to select new appliances and purchase flooring to renovate their new abode. It was memorial day weekend and they went into the lowe store in bastrop tx and look at appliances. They were met by floor associate named bruce perkins. Little did they know that this was the start of a frustrating trek that would not seem to end.

The couple was looking for some select items, a refrigerator, a dishwasher, a washing machine and a microwave. They started looking at all the different brands and types with a certain sense of excitement, realizing that their dream of being together was finally starting to come to fruition. The floor associate, mr. Perkins, was a fast talker and was running them around in circles. Whenever they found an appliance that they fancied, he would give them the "let me check on that" and the "let me check on this" treatment. It almost seemed as if the couple was at a used car lot, not in the appliance section of a major home improvement retailer. They picked out the microwave, which was in stock, and the washing machine, which was also available. They then started looking at the dishwashers. There were some features that the couple were looking for... Stainless steel with a deep top rack and moderately priced. The couple looked at many and finally found one that they thought they wanted. It was on clearance. Bruce looked it up and found that there was not one in stock and that sense it was on clearance there were going to be no more available. He then started working his magic. With the confidence of a seasoned salesman and the prowess of a flim-flam artist, he proceeded to offer the couple what he called "the new model" that was taking the place of the clearance model they chose, nut give it to them at the clearance price. The couple thought that they were getting a deal so they capitulated, and agreed with the offer and the dishwasher was chosen. Now it was time to choose a refrigerator and the appliance shopping would be complete.

The couple then went to the refrigerator section and started perusing the different models, opening the doors, looking at the features and discussing amongst themselves the options that they desired. They found one that really caught their eye. It had everything they wanted; a side by side stainless steel model with an indoor icemaker and the led lighting that was easy on the eyes when it was opened. Bruce told them he would check on that model. He returned and informed the couple that they did not have that particular model in stock, but it could be obtained in 7-10 days and they would deliver it to the couple's home once they got it. The couple debated for a bit because they really wanted the fridge that day, as they were without one and living out of a cooler is not the greatest of experiences. After much discussion they decided that they could wait and agreed to purchase the refrigerator. After the appliance shopping was done, bruce took the lady up front to start an account with lowes, so that all the appliances could be purchased that night. An account was opened and the couple was really excited, as they could then go to the flooring section and get the items they needed to rid their place of the old carpet that covered the floors when they purchased it.

The couple decided that they wanted to go ahead and take the appliances home from the store that night and not take advantage of the free delivery and installation offered by the store. This was met with a certain air of displeasure by the floor associate and he seemed to have a tone in his voice of one that thought the couple was crazy for taking this route. There was a reason for the decision however, the house was not ready for the appliances to be installed and they couple did not want to have to take time off of work later in the week to be at the house to wait for the delivery. They did however agree to have the refrigerator delivered as it was not available at the time of the sale. The couple then went to the flooring department and purchased numerous items including porcelain tile and laminate flooring for their home. All in all the couple spent over $4000 in the store that evening. They were told by bruce that he was going to round up the appliances while they were in the flooring department and they would be ready to load when the couple had completed their shopping.
Upon checkout it was noticed that the dishwasher was not priced on the invoice correctly. The lady asked bruce about the price, reminding him of what he told the couple earlier about selling the dishwasher at the clearance price. Bruce began his fast talking again, saying that was the clearance price, making the couple feel like they had been mistaken. The man leaned over to the lady and told her to just let it go, as he was ready to get out of the store they had been camped out in for going on three hours. The lady agreed and it was dropped. When the checkout was complete bruce then proceeded to tell the couple he needed 45 minutes to gather all the items in the purchase. He had previously told him that he was getting the appliances together while they were in flooring, so the couple thought that it was rather inconvenient that he had not done so yet. Therefore, on top of the three hours they were in the store, they had to wait another 45 minutes for the items to be ready to load.

Then the real issues began to rear their ugly heads...

After 7 days the lady called the store and inquired about the refrigerator, wanting to know if it had arrived. She was told by the floor associate that answered the phone in the appliance department that he was not sure, but he would check on it and call her back. A day passed and no return call so the lady called again. She was put in touch with bruce who proceeded to tell her that the item had been put on backorder and would not arrive until june the 13th at the earliest, the 18th at the latest. This frustrated the lady as there was nothing ever mentioned about the fridge being placed on back order beforehand. The man began to install the dishwasher they purchased, after the appliance was completely installed he opened the dishwasher door to remove the packing material from the inside, when he opened the door he noticed that the one feature they were desiring, the deep top rack was not on this model. He also discovered that the hoses and items needed to install the dishwasher and the washing machine were not included and he had to go purchase them they told each other about the details they had just discovered and were both disappointed. The man then sent feedback to lowe’s via their website about the refrigerator, the hoses and the general feeling of displeasure the couple had been starting to feel about their experience at the store. He received a call from a manager at the lowes store by the name of jacob the next day. The man was very pleasant as he understood that these kind of things happen. He explained the situation with the hoses and such and the fact that they were never informed that the fridge could be put on backorder. He also relayed his disappointment that the floor associate bruce never offered to try to find the item at another store. The manager gave the excuse that bruce was new and that companies quit including hoses with appliances last year. The man asked why then is it free if lowes came out and installed the appliances. If anything the installing materials should be free to self - installers simply because it is saving lowes a trip and the labor. The manager then offered to pay cash for the hoses and offered to sell the floor model at another 10% discount, but he would not sell it to the couple until they came back into take a look at it as he would not sell it without them seeing it. The man discussed this option with his significant other and they decided that they would rather wait the extra days and get a new one than accept another paltry $100 off an item that had been on the floor and its history unknown.
The next weekend, the lady received a call from bruce; he stated that the refrigerator was now on back order until the end of the month. This really upset the couple. Bruce had explained to the couple that the item is a popular one and they are not easy to come by and that the factory has placed them on backorder due to demand. Bruce then proceeded to tell the lady that they were going to look and see if they could find a comparable model to offer to the couple to replace the one that they could not get. He stated he would call her back with the details. After the lady got off the phone with bruce the couple discussed further, at first they wanted to see what was going to be offered but as they talked they realized that they really wanted the one they chose in the first place. They decided at that time that maybe they should just have the item removed from their account and they would look for the fridge elsewhere. A couple of hours had passed and the couple became increasingly impatient, as this was not the first time someone from that store told them that they would get a return call, in the prior instances they did not receive one. They decided to call the store back. They lady that answered the phone stated that bruce had cut his hand real bad and was at the hospital. After a little while longer another call was placed to lowes, bruce was there and he stated that he had to get his hand stitched up, as if he was attempting to gain some sympathy because he was on the hot seat. He then proceeded to offer the couple a different brand fridge with comparable features. However the features were not even near comparable. It was not a side by side, it the freezer below and it did not have the led lighting. To add insult to injury, bruce stated that the fridge was $2200 but they would sell it at cost at the tune of $1600. The model the couple picked out was an $1100 fridge. The couple was actually expected to pay approximately $500 more for the stores screw up and for a fridge they did not pick out. The couple refused and asked bruce to just take the item off of their account. Bruce tried to con them out of that choice but the couple’s mind was made up. He then relented and told the lady that he would remove it from their account.
The couple then got in their truck and began to search for the refrigerator they wanted. They went to a best buy within walking distance of the lowes store from hell and found the same exact refrigerator on display in the store. They inquired on its availability and found that they had two of them in stock. The couple purchased one, had it loaded and proceeded to take it home. So much for hard to get! They paraded in front of lowes with the item in the back of their truck as if they had just won a gold medal and were taking a victory lap around the arena. Oh the victory was sweet!
A couple of days later the lady checked her account at lowes online. She discovered that the refrigerator was still on the account. Once again bruce had come through with his total disregard for doing what he said he was going to do. The lady decided that she needed to just go up there in person and have it taken off. She went up to the store and approached the return desk. She then explained to the associate at the return desk the reason for her visit. The associate paged a manager-jacob to be precise. Jacob called to the return desk, it was explained to him what was going on and he proceeded to ask the lady why she wanted it taken off. He actually had the gall to ask that question. The lady explained to him and the refrigerator was removed. The manager never even bothered to come up front and talk to the lady in person. His courage, or lack thereof, would not allow him to do so. As a result the protection plan that was purchased was not amended as nobody knew how to do it and jacob could not bring himself to come up front and show anybody how. The lady then had to call somebody else to get that fixed. The couple later tried to post complaints on lowe's facebook page. The comments would mysteriously disappear.

The message of this story? Lowes does not care about customer satisfaction, they do not conduct their business in an open, honest manner, their floor associates (Some, not all) are not trained properly and the bottom line is bringing in the money. It seems like they are cut from the same cloth as wal-mart. Stay away from lowes at all costs, they do not deserve your money!

I had 3 ceiling fans professionally installed. One has been erratic since installation and has a mind of its own. The two on my enclosed porch worked fine until yesterday. Now I cant turn one one on and I can't shut the other off.

We bought a Samsung dryer two years ago and it broke down (does not heat up). We bought 4 years extended warranty so we called Lowes. They schedule a tech. We had to wait a few days until he came. He came and said he has to order a part. So we waited another week and he came and changed the part. He left and the dyer worked for a day and it broke down again. Had to call Lowes again and wait another few days for the service guy to come. He came and said he needs another part. So we had to wait another week. Then he came and changed another part and said this time it should work. So I washed a load and put it in the dryer. After 20 minutes the dryer still is cold. So called Lowes service center again and a woman called Leslie said she was going to send a different technician on Thursday (which was yesterday). But nobody showed up yesterday. So I just called the service center this morning and they said they don't have a record of Leslie scheduling anything! So I had talked to a ghost at Lowes! Now we are out of a dryer for more than a month! So I asked to talk to a supervisor named Perry. Perry firmly gave me two options: 1. We have to wait at least 3 days until he talkes to the service guy. 2. We have to wait at least 3 days (today is Friday) until his supervisor can call us the earliest 3 days later on Monday. In the meantime, we are still without a functioning dryer. And Perry insists that he was offering us solutions (that is keep letting us to wait). I can't believe it. What kind of employees Lowe's are hiring? This is really low and beyond belief. They have no consideration for customers' concern and need and all they are doing is to lie and stall. I feel sorry that Lowes have such incompetent and uncaring employees on their payroll and I am mad that we still have no dryer after all this waiting. I wish the CEO of Lowe's can read this complaint and do something about it.

We live in sparks oklahoma and bought new windows in febuary 2012 had the installed in march 2012 (from lowe’s in shawnee oklahoma). we have been trying to get an issue taken care of within two days of having our windows installed. there is a whistling sound coming from our windows every time there is a strong wind. the first complaient brought back the same installers that put our windows in.

The window in the living room needed a tiny piece of stripping that he replaced (he saw daylight through the window which I thought should’ve beed found on day (one) of installing and the inspection) and told us the problem was fixed. next he moved to the bedroom windows (we ask that all windows be checked) and he informed us that we didn’t close the windows properly and he closed them and said the problem was fixed there also.

A few days later when the strong winds made the same noises we started calling right away. we have been put off at every turn and we are very unhappy with these windows and people telling us that oklahoma winds sometimes causes problems like this (something about the weepholes around the windows. I don’t care about all that.. I want my windows fixed.

A phone call this morning from mike, we were told we are a ” waiting list” and it will probably be three more weeks ” but the work order has been turned in”. is that suspossed to satisfy us? it doesn’t! we moved here from choctaw oklahoma and had brand new windows put in before we sold our house.

We have experienced the oklahoma winds for the past 7 years that we’ve lived here.. but those windows never made nosies like these do, and in fact the windows that were in this old house in sparks, never made noises either and this house was built in the 80′s so please don’t tell me that it’s going to happen sometimes.

I could go and on about how unhappy I am and I don’t care who’s at fault here, the installers, the manufacturer, lowe’s.. please get this problem fixed. now, not three weeks from now! i’d like to know what kind of list we’re on too, that we have to wait that long to get this solved. I would never recomend lowe’s for windows to anybody. that’s a fact!

I am writing to inform you of my recent experience with Lowes. I have been a customer of your store for many years. As recently, as October I spent close to $2000.00 on a new washer dryer, but I will no longer be purchasing anything from Lowes in the future.
This week I made a purchase via your online store. I bought a dishwasher and was told that the delivery was free. They said they would be at my house on Wednesday morning to deliver, install, and remove the broken washer. I rearranged my day, got my son a ride to school, and changed a work commitment so that I would be here for your delivery truck. Two very nice men brought the washer into the kitchen and informed me that they had no idea how to disconnect the current washing machine and that they did not do installation.

I called Lowes in Danvers Massachusetts and spoke with the delivery supervisor named Crit. Crit said he wished he could fix it but there was nothing he could do. It wasn’t his fault that the sales person misled me about installation and he couldn’t “just send someone who was hanging around” to come and solve the problem. I refused to sign for the machine and sent it back with the deliverymen. I then spoke with Hagan in your online customer care department. He apologized for the sales girl who did not give me the proper information and said he would help me solve it. He connected me to the Danvers manager named Matt. Matt said he could have a deliveryman out to my home and would bring the washer back but was charging me $225.00 for installation.

I refused and went to a local storeowner; who charged me the same price as you. He charged me for installation, which I will happily pay because I understood what I was paying for and was not misled. Matt and Crit handled this situation deplorably. He absolutely should not have charged me for installation because it was the fault of a Lowes employee that I was not informed. I am extremely disappointed with the way I was treated. I plan to remodel two bathrooms this summer and will NOT be coming to Lowes for any of my supplies. You have just lost a good customer thanks to extremely poor management.

In this down economy customer service is the one thing that will keep people coming back. You may want to inform your employees of this.

Bought it. Beautiful. Leaked from day 1. Reworked it and silicone and caulk and even fiberglass repair kit. Still leaks. It is in the design. Hate this thing. Poorly made and Lowes puts in out on display like its royalty. Also, every review at their website says this shower is a pathetic joke, wish I had read them before I bought it. Just once I wish Lowes would stand by what they ” promise “, I dropped off a snowblower for repair. Was “promised ” I would get in back in about 7 days. Ok, so 7 or 8 or 9 days later, you would assume that the work is done and ready for pickup.

Well, I called 5 days after I dropped it off to see how the repair is going and I’m told that it hasn’t even gone out for repair yet. As a matter of fact, it isnt going out for repair for 2 more days. I should be able to pick it up on or about the 25 th. Of the month….( 14 days after I dropped it off ). Letme say this, I don’t care that it will take DOUBLE the time “promised”… I care that I was, mislead at best or lied to at worst…. This is strike 3 for Lowes. As I type this, my Lowes credit card is going through the shredder and I am going to re- new my HomeDepot card….. THE END.