Lowe's’s earns a 1.4-star rating from 2222 reviews, showing that the majority of home improvement enthusiasts are dissatisfied with their purchases.
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refusal to record a payment correctly
I unknowingly made two payments within the same billing period. One payment was made before the December due date. Then, because we were going to be out of town, I accidently made my next payment for my January bill a day before the billing cycle was complete for December. I continued to make my regular monthly payments for the next several months on time (several days before the due date) when I began noticing a late fee and a past due amount. I immediately called Lowes thinking they didn't receive a payment or somehting like that. The robot on the phone waived the late fee. The following month, there was that late fee again. This time I pulled up my records and gathered my past statements and discovered they applied my January payment to the December instead of January. I called again and tried to explain this to the representative. She said she understood and would take care of it and waive the late fee. Just recieved my May statement with a past due amount and another late fee. Called again. Spent an hour on the phone on hold for the majority of the time while they transferred me around to various supervisors. In the end, Supervisor #3 finally GOT what I was telling her and, although Supervisor #2 lied and told me he could not pull up my past history, Supervisor #3 was able to do so and agreed that the payment had been made, however, since the credit card reform laws were revised in 2010, they would no longer make adjustments. It is now their guidelines to "encourage" customers to make a double payment to "catch up" and avoid future late charges. Isn't that nice? Since they can no longer collect the fees the way that they have in the past, they have established new guidelines to make it harder for their good customers. If you have a Lowes Credit card, pay it off and refrain from shopping with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
repair
Bought a power washer 10 months ago, used 2 times. When trying to use it this spring wouldn't start, called Lowes advantage number stamped on machine, they said it it under warranty up to $100, if they cannot repair it they would give a new one. Left the machine and get a call a few days later that it is ready to be picked up and the charge is $93. It's under warranty. Turns out the $93 is for oil change, spark plug and air filter. That is maintenance not service. It was not brought in for a tune up it was brought in for repair. Now to get our machine back, ( being held hostage) that we paid $400 on less than a year ago we need to pay another $100. We were never informed that this maintenance needed to be done. Why should it need these things when it's a new machine used twice before?
Have been going back and forth with Lowes, they tell us we need to call Briggs and Stratton (the manufacturer) To get this rectified. We haven't spoken with Briggs and Stratton at all. We called Lowes, brought it to Lowes, Lowes is the one one that did the unauthorized maintenance and is charging us, Why call Briggs and Stratton to get our money back? Makes no sense to me, but the Lowes people are so stupid they can't even understand that.
The fact is, Lowes sent it out for repair, Did not repair the machine. Did unauthorized and unneeded maintenance and charged for it. Can read the warranty all day long, I know maintenance is not covered. It was not brought in for maintenance! If you bring in a new car for repair, that won't start and they replace the brakes and tires without consulting you, I'm sure you would want to pay for it!
I find it to be pretty pathetic that people come on here to read people's complaints just to be obnoxious and rude.
He did put stabilizer in it. He didn't want to take it apart considering it was still new and under warranty.
Maybe you should read the comment.
Going back and forth with Lowes, they have nothing to say (knowing they are wrong) they just hung up. After going through all of this, the machine still did not start. My husband drained all the gas cleaned the carburetor and put new gas in then it started. So their so called repair was for nothing.
It wasn't brought in for maintenance. Oh and by the way they didn't get it working, so they actually did nothing!
My husband is able to repair engines take apart carburetors, we are not the stupid ones. That was not the issue, the issue was being charged for something that was under warranty.
So why didn't your husband drain the gas and clean the carb before taking it in for repair if he is so smart? Anyone knows you don't leave gas in the tank more than 30 days unless you put fuel stabilizer in it.
Good review Jonna s. Brenda is like those m3c know-it-alls. Slimjim AGREES.
remote not working
I purchased a Harbor Breeze ceiling fan from Lowes and the remote stopped working. You would think as expensive as this ceiling fan was that they would at least gaurantee their remotes. I cannot use the ceiling fan when the lights are off now. The more annoying thing is that it did not come with a chain to control the fan/light. See attached photo. :0(
The complaint has been investigated and resolved to the customer’s satisfaction.
remote unit in ceiling not working
We have four Harbor Breeze ceiling fans model # 192909. Three of them work fine. One works with the remote to turn the fan on low, med, hi. The remote does not turn on the light or dim the light. We checked the hand-held remote against the other three units we have and it works fine. It seems the remote unit inside the fan assembly is not working. Any suggestions or can we purchase a new remote for the inside of the ceiling unit?
The complaint has been investigated and resolved to the customer’s satisfaction.
stopped va veterans discount at lowe's
I was recently told that you stopped the va discount except for active or retired. Active is away serving as I did for several years, retired is spent 20 years and collecting pension from government and probably went on to put another 20 years with another company and collecting yet another pension and possibly collecting social security as well. Thats 3 incomes against my one small income. So in my opinion you are penalizing those of us who fought for your freedon and some of us lost limbs and some of us spend a lot of time in VA hospitals for injurys received protecting people like you.
WE are the ones who need the discounts, not the active or retired. Once again Corporate Amarica rears its ugly head and takes it out on The little guy. Last year I spent several thousand dollars in your store because of the discount you gave The American Fighting Man. I also purchase a lot of material for my job. NO MORE LOWES FOR US I will also recruit my fellow veterans at the VA hospital to start a revolt against Lowes and anyone else who forgets or doesn’t care about what we fought for.
I will tell everyone I know and meet to take their business back to the LITTLE GUYS that you tried to run out of business Unless by chance you have a change of heart and reinstate the needed discount to those of us who need it. If you would like to reply to me…
Yea I dont get it, I thought you are either active or retired.
no help loading lumber
I am a 65 year old woman and able to do physical lifting—thank goodness—because if I go to Lowes, I know they will never help me load or transfer product to my pickup truck. Today I purchased 27 2 X 6 boards 10 and 8′ long. I asked a male clerk for help who was walking around in the lumber dept and he simply nodded his head and disappeared. He did return when he saw I had loaded up the boards and offered to find more 8′ boards because the bin was empty.
He came back w/ a heister loaded w/ more boards, put them onto the shelf and then disappeared again. When I checked out I told the female cashier that I would like someone to help me load. No one showed up. I loaded my truck with these heavy wet boards and guess who was now being a cashier? The same young fellow. He did stop what he was doing to run out and help another fellow his own age load up his truck w/ plywood. Bypassed me on the way back to grab my cart when I put the final board into my pickup.
This is typical service at lowes. I try not to go there and avoid the place most of the time. I regret going today! Hope not to give into the convenience of the store location again to buy product. Lowes sucks!
questionable sales tactics
Before I begin, one has to understand where I come from. I put a lot of stock in my faith. My family, the members of my church, our pastor, and the contractors with whom I am networked (who are either from within my church or of like faith) all hold the concept of integrity, honor, and fidelity very sacred. This is why I post this today, and why I am shocked and disgusted that a company such as Lowe’s would condone such actions from within their staff.
Toward the end of February, the network of contractors I work with were picked for a project for a client at three different locations; a project that will take us well through the spring, summer, and into early fall. To give this client the best possible estimate, an associate of mine (my Church Pastor) and I visited the Lowe’s Store #0615, 10580 Duke Dr., Alpharetta, GA 30004. I went straight away to Commercial Services while my pastor went to a couple different departments to find what we’d needed for this project.
I was met by Amanda. She was young; too young to be knowledgeable for what I was looking for, in my opinion. Surprisingly, she was very helpful and was able to answer my questions as they came up. However, she seemed very eager to secure my order right then and there after I’d already explained what it was I was trying to accomplish at that point in time – only comparative shopping for the sake of the project at hand. She then became visibly frustrated, and began to flirt with me quite aggressively. I made certain that she caught sight of my wedding band, but it was obvious that she paid no mind to such things. She made it evident that she was going to try any tactic she could to secure this sale then and there.
As I was trying to politely wrap up this visit, my Pastor joined us. In an apparent final act of desperation, this Amanda then leans in, quite leeringly, and asks, “What would it take to get you to secure your purchase here, today, and now? I’ll do anything to ensure you both leave happy and with everything you’d both want as men.”
Already uncomfortable with the situation, I politely advised her that we do NOT operate our business in such a manner, bid her good day, and left the store IMMEDIATELY. As we turned to walk away, this young lady also muttered a very UNLADYLIKE dismissal that readily described what she intended to do with us to “secure” this sale. We left, disposing of the notes taken during this visit. and proceeded to discuss our other options as we walked to our vehicle. As we were standing behind our truck, discussing our next destination, and answering/returning a couple of phone calls, Amanda was either leaving for lunch or leaving for the day (it was between 3 and 3:30 pm). She made a point to drive clear across the parking lot, directly to where we were, and then waved a very inappropriate, one fingered hand gesture at us as she sped away. I think I need not tell you which finger.
A day or two later, I phoned this location to speak with a manager about the incident. I was left on hold for fifteen to twenty minutes. Someone returned to my call, asked for my contact information and what the call was in regard to. When I spoke of the situation, I was hung up on and have not heard back since.
I then submitted my complaint to the corporate offices, who have since returned my correspondence with requests for repetitive accounts of the incident, as well as other information not relevant to the subject at hand; obviously not willing to take the matter under investigation or do anything about it.
Our Pastor, having witnessed this incident first hand, has since called for a full church wide boycott of Lowe’s and their subsidiaries, and has passed the call to his colleagues who serve churches/congregations of similar faith and denomination. I know I’ll never shop Lowe’s again, nor will my family.
It’s a shame that a company as big and well known as Lowe’s would encourage their employees to resort to prostitution to make a profit. However, after reading the complaints posted on websites such as this, I can see why their reputation is so bad.
denied problem with goods and services
Ge lowes credit card refused to charge back the exterior door purchase denying anything wrong with product. Exterior door warped and lowes provided very poor customer service in that it took five mo. To get it replaced and the customer had to take lead and encourage it done. store employee even tried calling the door manufacturer and telling them that I had no warranty since I attempted a chargeback. Rather than customer service, lowes employees almost seem to try to intentionally harm the customer who reports a warranty issue.
The complaint has been investigated and resolved to the customer’s satisfaction.
I saw and responded to your post on another board; however, wanted to ensure you saw. We'd like to research your account and assist.
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GE Capital
cold weather
I'm having issues with remote and switch not working when its cold outside the box is mounted on exterior wall but wall is insulated. On a warm day everything works perfect but when it gets cold nothing works or you hit light switch and fan turns on or vice versa
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store ethics ~terry dale brame
From a customer stand point: A relative bought one of their lawn mowers. It ran for 20 minutes and quit. A call to the store requested them to bring the mower in. Upon bring the mower in the associate told the customer "You'll have to leave it with our repair shop. It will take about 3 weeks". I got involved and called BS!!! (As an employee at the time...
Read full review of Lowe'sremote failed
The remote worked one time. Then...nothing. The fan will not run - the light can be turned on and off, but the fan does not work at all. Another ceiling fan works, but the light does not. There appears to be no solution, and NO HELP. That's it for Lowes. Why do they sell such inferior products?
Lowe's sucks and so does customer care
I was shoppping at my local Lowes, I had an employee walk up to my shopping cart full of my soon to be purchases and pull one out! I asked if there was a problem and he said “just checking something.” He had scanned my product, he said, “yup, its the right price.” I couldn’t believe the nerve of this guy, had it been mis-marked did he plan to take it away?...
Read full review of Lowe's and 53 commentsappliances
I purchase a washing machine in Lowe's/ we having problem with this machine sent the first day we had it. First time Lowe's change for a new one/ second time they did the same/ third time I went to the store and told the manager of the store that I had another problem with the machine. The machine eat the clothing and broking all of them. I told Mr. Jim that I need a new machine. He said you need to call the your Lowe's warranty personal . This is situation I had 3 girls an i am 100 disable veterans. We cant wait for long time. I even call Home office=sent message to the CEO of Lowe's. That was 3 week ago. Today they decide to sent a person to work in the machine. Warning if you plan to has a appliances from Lowe's go to another store before you get one. The system or warranty suck. I even tell the manager of the store. Can you chahttp://www.complaintsboard.com/new_complaint/#nge for another one I paid the different. He said Now. Because before it change for a new one. a contractor company has to see the machine 3 time. He said other way he has to get stock with the old machine. and he will loose money. That was the answer. Now I had to wait until the machine work improperly again before I had a change to change or Lowe's replaced again.TODAY THE CONTRACTOR CAME TO THE HOUSE CHANGE ALL THE PART OF THE MACHINE. IF THE MANAGER OF THE STORE CHANGE THE MACHINE= WE NOT HAD TO GO TO ALL THIS MESS. THIS STORE ONLY WANT TO MAKE MONEY. THEY NOT HELP THE CUSTOMER..THEY WANT TO RUIN THE CUSTOMER.
The complaint has been investigated and resolved to the customer’s satisfaction.
lowes reviews site
Lowes reviews site will not publish negative reviews. I have written several reviews recently because I am completely remodeling an older home. The positive reviews were gleefully accepted. The 2 negative ones - a Samsung washer that won't spin to completion sometimes and a Portfolio (Lowes brand) LED track light - are simply rejected with a form letter for no reason and no recourse. I do not write reviews with invective or other unacceptable language. Lowes corporate is being fundamentally dishonest. I hope many people read this because the internet is a great way to inform oneself on consumer services and products. I have not seen this behavior from Amazon or NewEgg for instance. So beware! -> Lowes reviews are filtered to provide overall good scores, which means their review site is biased!
I couldn't agree more. I bought a GE Washer and Dryer less than a year ago, based on the glowing reviews it received on Lowes website. The washer is a complete piece of junk and has broken THREE times in less than 3 months. Lowes won't take it back after 30 days so I had to contact GE. GE is giving me the run around and has repaired the piece of garbage twice and is now "having the review board" decide what to do since it's broken for the third time. It will be out of warranty in about three weeks so I'm sure they are hoping to keep me at bay until then. I trusted Lowes to have accurate reviews on their website and boy, was I stupid. If you research GE washers on other sites you will find that they are complete pieces of junk, with thousands of complaints. Not only has GE lost a customer, Lowes has as well. I'm sorry that I went through Lowes to have my kitchen remodeled a couple of years ago. The work was mediocre at best, and overpriced. I'm DONE with Lowes for life.
10% military discount is a joke
I am an honorably discharged Vietnam vet that served consectively 4 yrs 10mths and 8 days on active duty yet a DD-214 which every service man receives at discharge that shows this service is not good enough for these ###s. I can’t receive my vet benefits or get an ID because i “make too much money”. That is the only reason! I am a tier #8 according to the...
Read full review of Lowe's and 13 commentsdamage to micro-beveled edges
had swiftlock flooring put throughout whole house. in the areas where the dogs eat, drink we have mats, rugs and are very careful. the micro-beveled edges are the problems. if water is spilled from the dogs mouth etc. dropped water in the kitchen area, normal living thus the reasoning behind having laminate flooring. i have had the cheapest stuff before and have never had a single complaint. my grandaughter would kick the dog bowl (accidentally) or would leave a wet towel or bathing suit and it was never a problem. this product makes it impossible to live without constantly being the floor police. we think that it is the beveled edge, that is the only place where we have this problem. the floor swells and stays puffed up forever after.
Same pathetic issues as everyone else above. Garbage flooring!
I have the same problem. According to Lowes the floor can really never get wet except for a very fast clean up. You need a controlled environment with a very low humidity. Please keep in mind this flooring was placed in my home in central Florida. I have other laminate flooring in the bedrooms and there were no problems. This issue has been going on for a year and a half. Lowes will not help, Swiftlock accepts no responsibility. I will never buy this product again.
I absolutely agree with you. I've been trying since March of 2013 to get the problem with my flooring which is pulling away/gapping at the ends. I'll never buy laminate flooring, especially Swiftock.
Swiftlock flooring sucks. I am in a battle with the maker of this product now. I have had it down about a year and put it through out the whole house and it is bulking up at the seam. I was told it was a product defect but the company still only wants to pay us for one room not the whole house and not for the installation of their defective product. I am not giving up. This company needs to know they can't get by with selling a product that will not hold up to their qoute lifetime warranty much less selling people defectives flooring and not doing the right thing about it. Very unhappy with Swiftlock.
We have the same problem. We have contacted Lowes and the manufacturer and they refuse to do anything about it. They said that is what happens with laminate. We have had laminate in our kitchen and family room for 8 years and no problem. The Swiftlock we had installed in two bedrooms and had a puppy who wet the floor and we clearned it right up and it still puckered.
Lowe's told us it has to be cleaned up in 3 seconds. Are they kidding!
customer service
Nov 6, 2011 I went to the Lowes store to order a refrigerator, stove and ventilation hood for my rental unit. I researched these appliances via the Lowes website. Apparently the items I ordered are called "special order" because they have to wait for the items to ship from the manufacturer to the store and then to me. When I was placing the order I wa...
Read full review of Lowe'szero customer service
I purchased the mower and it lasted all of 1 week so I returned it and did the same with the 4 others that I had to return for all types of reasons from not running to making noises and yes the mower had oil plus I have been in the automotive repair business for over 40 years. The last one that I had to exchange lasted 6 months and quit so I call the place...
Read full review of Lowe'swon't pay for damages
I work at a business that is located next to a Lowe's store. During a windstorm, several of their sheds blew apart, damaging several cars, some to the point of being totalled. We have all been turned down by Lowe's insurance company, they are calling this a "catastrophic" event. I understand a tree or light pole that is anchored to the ground would not be covered, but these sheds are not anchored and have caused damage in the past. We were just hoping to have our deductibles covered but have gotten a flat no from the insurance company. No one at Lowe's will discuss this with us. I am hoping someone can contact me so we can resolve this issue. There are many bad feelings that could be easily resolved. In the meantime, we are warning everyone that they could be injured if they are near those sheds when it is windy. They are fortunate that no one was in the parking lot at the time.
If you are buying any of Lowes appliances. Don't buy the extended warranty. TWO weeks ago Monday we called because of the dryer was not working and we bought the extended warranty they set up and appointment for a service call for the Saturday after the Monday we called then come Saturday no call so we called and were told oh we canceled that appointment because we do not service the Lexington area. We many times holding finally got in touch with the department that sets up service calls AGAIN. They finally set up another appointment for the following Monday and what did they do. NO CALL and they CANCELED our appointment again because THEY DON'T SERVICE THE LEXINGTON AREA. So now here we are the next Tuesday with someone supposedly coming out today between 1-4 only to tell us they are only sending someone to access what the problem is. WE HAVE TOLD THEM OVER AND OVER IT IS THE BELT! So let’s see it they show up today or even better not call and cancel our apt YET AGAIN!. Oh and when we called to get the corporate number to complain on how we have been treated. We were switched back to the idiots that did this in the first place and were told we would just have to deal with it they have a process they have to go through. I WILL NEVER EVER USE LOWES FOR ANOTHER PURCHASE OF A MAJOR APPLIANCE AGAIN.
lack of service
Sir: I purchased a refrigerator from one of your stores (#0482) back on 24 Oct 2009. I also purchased a 4 year extended warranty within. Back on the 14th of June 2011, the ice maker quite. I called the extended warranty number a filed a clime. As of this date the problem is still not repaired. I have records where I have contacted the warranty people and...
Read full review of Lowe's and 4 commentsLowe's Reviews 0
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About Lowe's
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".
4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.
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Overview of Lowe's complaint handling
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Lowe's Contacts
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Lowe's phone numbers+1 (877) 465-6937+1 (877) 465-6937Click up if you have successfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (877) 465-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (877) 465-6937 phone numberSales & Product Assistance+1 (800) 444-1408+1 (800) 444-1408Click up if you have successfully reached Lowe's by calling +1 (800) 444-1408 phone number 7 7 users reported that they have successfully reached Lowe's by calling +1 (800) 444-1408 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number 3 3 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 444-1408 phone number40%Confidence scoreConsumer, Commercial Business Accounts+1 (800) 890-5932+1 (800) 890-5932Click up if you have successfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 890-5932 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 890-5932 phone numberTechnical Issues+1 (866) 232-7443+1 (866) 232-7443Click up if you have successfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (866) 232-7443 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (866) 232-7443 phone numberCommercial Accounts Receivable Accounts+1 (800) 445-6937+1 (800) 445-6937Click up if you have successfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have successfully reached Lowe's by calling +1 (800) 445-6937 phone number Click down if you have unsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone number 0 0 users reported that they have UNsuccessfully reached Lowe's by calling +1 (800) 445-6937 phone numberCustomer Service
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Lowe's emailscustcare@lowes.com100%Confidence score: 100%Support
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Lowe's address1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
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Also, whatever you do never-ever use your Lowes credit card to carry no-interest promo purchase AND make regular 5% Lowes Card discount purchases. It’s OK to do one or the other but never carry both together. The reason is because when you make a monthly payment, even if it’s above the minimum amount due, even if the payment is enough to cover the 5% discounted purchases in full for that billing period plus the amount to cover any minimum amount due for the no-interest promo purchases, the amount paid for that billing period will be proportionately divided among all of your outstanding credit purchases. This will leave a balance due on the regular 5%-discount purchases which incurs an interest charge which easily offsets any 5% discount saving.
The same goes for returns. If you make a return of an item purchased on your Lowes credit card, and let’s say the item was purchased taking the 5% discounted regular-purchase deal, the return credit will be proportionately divided among your outstanding balances on both interest free-promo purchase and regular purchases. For this reason, your regular purchases balance will be higher that you would expect which will undoubtedly incur unexpected interest charges. In the last two to three years since I’ve had my Lowes credit card featuring the 5% discount deal, I have incurred more interest charges and been on the phone with GE Capital customer service than I have with all the other credit-cards that I’ve carry for over the last 30+years combined. Except for long term no interest promo deals, I always pay every credit-card in-full monthly since I have carried a credit card. With the Lowes Card, I would think that I was paying enough to not incur any interest charges, but for the above highly obscured reasons, I found that I was wrong. I even one had the GE Capital customer-service rep tell me that she wished that the payment credit terms were spelled out clearly as it would make her job easier. GE Capital not only needs to spell out the terms more clearly on the r website and printed statement, but also needs to allow the customer to direct which portion of your payment gos to pay down which purchases.
I did finally solve this problem today. I paid the total amount in full, even though I carried a number of interest-free promos with lot of time left, but it’s just is not worth the hassle of dealing with Lowes and GE Capital’s deceptive practices. From now on I’ll use my Discover Card do most of home improvement shopping at Home Depot and Ace, and Lowes can keep their so-call deals.
I'm relieved to know I'm not the only one that got penalized for making a payment "early" (one day before the billing cycle ended). Isn't that amazing! You're penalized if you make a late payment and you're penalized if you make an early payment. You would honestly think Lowe's would appreciate your making a payment, period! I called to make an automated payment today and it advised me I owed $550 by November 28, 2012. I was connected to an agent who explained to me why I owed that amount--she then connected me to someone in the "hardship" department as I was not able to come up with the whole amount since we are on a fixed income. Since I had made my so-called October payment on Oct.5, that meant, according to Lowe's, that two payments had been made in September since the end of the billing cycle for Sept. ended on Oct.5. Of course I had been a "loyal customer" since 1985 and had not been late on a payment...the person said, however that didn't change the fact that they supposedly could do nothing to apply that payment to October where it was intended to be applied. The agent literally had me audibly crying (maybe I'm a cry baby), but I was trying to contain myself and was sort of silent for a moment, and the agent said, "I know you're there, I can hear you". The ignorant comment took me quite by surprise, I couldn't help I was upset and I tried to explain I get emotional when dealing with situations such as this. The agent asked if I knew anyone in my family or anyone else who could loan me the money to make the "double" payment to "catch me up to date". I advised I didn't rely on anyone else to pay my bills. Short of the story is, I made a $275 payment today (Nov.6) and still owe another at least $275 by Nov.28. I know a billing cycle is a billing cycle...but my goodness...give us a break! Surely to God Lowe's could bend just a little. I'm seriously considering going to my local credit union and borrowing the money to pay Lowe's off, since the interest rate there is less than half that of Lowe's, and take my business elsewhere. Obviously, being a "loyal customer" for 27 years with a good credit history means nothing to Lowe's anymore!
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So funny that I just got off the phone with Lowes regarding the very same thing! I actually got penalized for making a payment early! I made two payments in the same month and then I was told I only owed 100 payment. Of course when I got my bill there was a late fee and my new payment was 302. I called and even talked to a Supervisor and she said they do not credit a payment made in the same "pay cycle" or month toward payment due the next month! so basically you get penalized if you make an early payment. Of course they told me they would cancel my late fee but I am sure that this is the first card I pay off. with 24% APR and now this scam of penalizing you for an early payment is it.
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I’m sorry you have experienced issues with your GE Capital Retail Bank account. We would like to try and resolve your concerns. Please email me at gecapitalcares@ge.com with the following information:
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