Menu
Login
Joseph Seymour
2918 Louise Avenue
Baltimore, Md 21214
[protected]
Below is a summary sent to Frigidaire/Electrolux. The reason for sending is to reflect on starting at Lowe’s to purchase the Gallery Refrigerator. and now where we stand.
We had to wait for the Gallery Refrigerator to be shipped to Lowes. It took us 4 different delivery dates until we received at the end of July. We had the item for approx. 3 weeks, and it just stopped. Repair person came out and said we needed a part that needed to be ordered. We received the part and repair person was out yesterday (ANOTHER WEEK GONE} Aug 23rd. PART SENT AND WAS A BAD PART. I spoke with Leah in customer service, and she was able to arrange for the needed parts to be delivered next day. Service to replace the parts is scheduled for Aug 30. ANOTHER WEEK GONE!
We also received the item with a dent in the top back about the size of a quarter. This was not a big issue since we do not see the back of the refrigerator. Only reason we excepted was since it would have taken additional wait time. Lowes was supposed to compensate us.
So we started paying on a refrigerator before we received. We waited an unreasonable amount of time to receive. The item worked for 3 weeks. And now we are still waiting!
This has NO reflection on the employees has tried to help us. They have been SO professional dealing with an upset and frustrated customer. At this point, we are so disappointed with the product we have used in the past. While it was working, we were pleased to have ridded a competitor’s product, Maybe not a good choice after all.
If you were the customer, what would you expect?
Desired outcome: Seems like management is not available, management relays conversation through another employee to customer. Should be a better way to solve problems. See per above
