The way their are serving customer is very rude especially the lady guard there she's too rude the indian or nepali I think her nationality I talk to other staff and they said she's really rude the way she's approaching customer is like not good accusing that we are stealing the item with out proof and the manager supermarket also his like following that guard only he don't have own policy and desicion how to take care his customer please I hope u will do action about that guard his really don't know how to be approached the customer in the good way this is bad experience I ever had in lulu khalidiya I will never go there again shame on you guys! Hiring a guard without manners at all she need more trainings how to serve and be polite! We are not doing anything but we are doing shopping and suddenly she will come to telling us that we steal something 😡who is she! She don't have proof also! To tell that to us
I hope lulu management will do something about this matters.. If you can send her to training or let her study the uae law I don’t care what she will do but I need justice for this! She don’t know the damage she’s have done to us 😡I will never forgive her! Its like she have own rules even manager in lulu following her rules at all 😡what kind of staff youre hiring lulu 😡improve your staff even your guards do there jobs right not like they are roaming around like a boss only check how’s guard treating your staff ask them what kind of guards they have! Lulu should have own rules right? Why when I talked to that lady guard she said that is her rules 😡means lulu have more rules? Lulu rules and security rules🙄what a stupid company! Am not new here in this country am working also in the same field! Should be security guard will follow the rules or sop of the company not like you have a differents rules need to follow.! Such a stupid customer service
The complaint has been investigated and resolved to the customer's satisfaction.