CB Department Stores LuLu Hypermarket top loader washing machine

LuLu Hypermarket review: top loader washing machine

Mrs Eberle of US

Dec 11, 2019 7:44 am EST

Resolved

Replied

I like lulu and its products a lot. My extensive shopping is almost always done at one of the Lulu branches.

Day before yesterday I bought a washing machine which I was told, would be delivered the next day. I was given six hours waiting period for the next day which is too long for anyone just to sit and wait for 6 hrs.!

With the google map distance calculation, one can easily calculate the delivery time for each time and, may keep half an hour time in hand for any emergency.

Yet another mishap: I was given the time from 4:00 pm to 10:00 pm! I received a call at 11:30 pm while I was sleeping, the person was asking my address to come and deliver the washing machine(nuts!). I asked him to come next day to install the machine but he said he will only deliver. 1) It is very unprofessional to drop the machine without installing and making sure that there are no issues in the machine. 2) Am I supposed to get a plumber at an additional cost to install the machine?

Previously, I bought a cooking range from LuLu and they installed the stove and asked us to make sure that everything is fine. That's what all the reputable companies do!

I am quite upset about this approach and would want Lulu to correct their appointments scheduling and install the big machines that need a specialist.

Mrs. Eberle
[protected]

LuLu Hypermarket response

Dec 11, 2019 8:42 am EST

LuLu Hypermarket customer support contacts

Phone numbers

+973 17 553 555

+965 23 910 111

Address

Y-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, AE

Website

www.luluhypermarket.com

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View all LuLu Hypermarket contacts

Dear Mrs. Eberle, we apologize for the inconvenience. We request you to send the name of the branch where you bought the washing maching unit to customerservice@luluhypermarket.com together with the copy of the bill or warranty certificate from LuLu, so we will be able to assist you further. Looking forward to receiving your mail. Respectfully yours, Team LuLu

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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LuLu Hypermarket Contacts

LuLu Hypermarket phone numbers

+973 17 553 555
+973 17 553 555

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50%
Confidence score

Bahrain

+965 23 910 111
+965 23 910 111

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80%
Confidence score

Kuwait

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100%
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47%
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53%
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40%
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UAE

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43%
Confidence score

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+91 484 272 7756
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100%
Confidence score

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14%
Confidence score

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Indonesia

More phone numbers

LuLu Hypermarket emails

customerservice@luluhypermarket.com

100%
Confidence score: 100%

Support

customercare@luluhypermarket.com

94%
Confidence score: 94%

support

ksa@luluhypermarket.com

87%
Confidence score: 87%

customerservicebh@luluhypermarket.com

83%
Confidence score: 83%

support

qatar@luluhypermarket.com

78%
Confidence score: 78%

More emails

LuLu Hypermarket address

Y-Tower Building, Al Nahyan Camp, P.O. Box 4048, Abu Dhabi, United Arab Emirates

LuLu Hypermarket social media
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Nov 13, 2024