Macy's
Reviews and Complaints

I paid my$100 bill on time via phone customer service bill pay ..they took $1000 out and wont give it back..they keep telling me 3-5 days to return it..called today and they said another 3-5 days for the return because no one followed through with last weeks request..Im a senior citizen on social security and my bills are late because of this incident..which will I lose first..electricity?..car?..accounts are in arrears because of this poor service..Ive been a loyal customer since 1955..no more..will tell anyone who wants to hear about the "loyal customer service"..Im 70 years old and this is the worst that I have EVER! been treated

I just spent $40. on 2 pair of leggings that I had to throw in the trash. Macy's seems to be selling inferior merchandise, mostly manufactured in China, VERY poorly. These pants were made of some strange material that I could put my finger through if I tried hard enough. There was no elastic in the waist band and they came with instructions to wash by hand - it is obvious you should never put them in the laundry or they'd fall apart. This is not the 1st time I have had trouble with this store - they send the wrong perfume this year, at Christmas and last Christmas, sent perfume I ordered for a friend, a month & a half late. Macy's used to be a "high-end" store, but it seems, these days, there is no such thing.

I purchase a wallet from Macys In Dec 2018. A couple of days ago I was zipping my wallet and the zipper broke.I have call the 1800 number amd spoken with someone about this and she was like I cant get a return its past 180 days. It not evening a year yet and I cant get a replacement for something that happen amd i am not the cause of it.All the online shopping and in store shopping I do at Macys and this is what I get.I will never do business with Macys again for nothing.This really hurts. What kind of business is this. I am contacting BBB about this.

Have had a Macy's/American Express card since 2011. Never late on payment except once - I did not receive statement by email or US Post Office. Macy's called, waived late fees, I paid entire balance by phone. They assured me all was ok, no problem. I now find, in the process of qualifying for a home loan, that there is now a negative on my credit report from Macy's over the $40 I paid. I have called Macy's twice, they say they cannot remove. I have now had to file disputes with TransUnion, Equifax & Experian. This one

blemish on an otherwise perfect credit reporting had dropped my credit score from 803 to 733. I may now not qualify for my home loan - over $40 that was paid in full as soon as I was aware.

Have only received ads by email, no statements

I recently bought a mattress from macy's, costed 3000 dollars.
When I looked into it, stiches were off in the one of circled shape hole on the top of the mattress. And when I layed down on the mattress, it was sort of sag. I first thought, its a new mattress so the cushion need some time to adjust? But using this for a week, i can totally feel that the part my body is touching is sort of sink. So now, i have a feeling that I received a mattress that someone might of returned?!?!?
Because other than those part cushion is totally fine.
After read through all these complains that are people posted, I have a feeling that I will have hard time to have new mattress from macy's?!?!? Can someone help me with some tips that I can have new mattress!?!? I will have an inspector coming this Saturday for the stitch issue, so i am planning to tell this inspector about it, or should i let customer service first? Or sales person?

I bought a pillow for 28$. I was 4 days late and was charged a late payment fee. I called up and was told that my fee was waived, balance 0 . now I got a bill again for 69$ because I didn't pay the waived fee. I called again and Macy's insists that I pay 27$.
Clearly a rip off, I sent you now a 27$ check AND CANCEL MACY'S CREDIT CARD.
ACCOUNT NR [protected]
very unhappy
Ralf Rumpler

Good afternoon,

My name is Michelle Herman. I have never been late with any payments, I had a 33.00 bill that I paid over the phone as I have always done. I hung up believing I paid. I received a bill that I owed 68 dollars which included a 30 dollar fee on the 33.oo. I immediately paid it on line to have confirmation in hand. I then started getting phone calls from the credit card collection agency. I received over 30 calls in 24 hours after I paid the bill. There response was ok it was paid. I am concerned about the fee, but also that a collection agency is calling so often for a 30.00 bill.

Thank you,

Michelle Herman
1015 Biltmore Drive
Elgin IL 60120
[protected]

I've had a Macy's card since 2009. In the past 10 years, i've never made a late payment and have made my bills.

Recently, my business has suffered some challenging moments and I called in to see if I can get 2-3 months of a hardship program.

Macy's customer service told me I had a "protection plan" on my credit card and needed to call them directly. I was unaware I even had this plan.

I called them to find out my options. After speaking to the representative, she advised I needed to fill out paperwork and send through the mail so they can review the case. This would take a few weeks to process and the first credit card company to handle the process this way.

I asked the representative what is this "credit protection" I have anyway. She advised it protects against fraud and charges 1 cent to the dollar. I now realized for all the years I have been unwilling been charged between $20-$40 a month for 10 years and they've offered ZERO protection to the 1 time I needed it. I feel completely robbed of thousands of dollars as I never read the fine print of this offer 10 years ago.

We bought two Club Room dress shirts to go with the suits we also purchased at Macy's, and I washed them because they were stiff, and I ironed them, and our house cleaner ironed them, and even after all that, they were unwearable after being packed. My husband had rewear a Michael Kors shirt that he had brought, which looked great, but still...
I brought these two shirts back to the store, and they said they don't accept returns that cannot be resold. I said what about people who were dissatisfied? And she said I had to reach out Charter Club.
Here's the text that my husband sent me from his hotel room saying he couldn't wear the shirts, and the receipt.
Mary Lou Keller

I just found out that Macy's donates to Planned Parenthood. I have been spreading the word about this to others that shop at Macy's to boycott or no longer patronize Macy's. The fact that Macy's would support the killing of the unborn, taints your store like a junkyard. Quality: O. There are plenty of other places to shop.
It's disgusting. And Macy's is supposed to be a higher end store. Over 50% of the U.S. population does not support abortion!

Ref. order #[protected]
Sales check # [protected]

My building has a policy that when we order items for delivery in to the building that we must obtain a copy of the Certificate of Liability Insurance and provide it to them. I have requested Macy's Customer Service for the CLI immediately after placing the order and called them numerous times but to no avail. The reason for my calling was that the building has a rule that we must provide the certificate 3 days before the delivery. I have specifically requested that they must copy me any email that they are sending and technically it is my responsibility to provide the necessary paperwork to the management. My delivery is scheduled for tomorrow (06/14) and I called 1-888-822-6229 and spoke with an agent named Linette. After checking with someone she insisted that they are unable to copy me the CLI and they can only send it to the building. I am very disappointed and will never ever order anything from Macy's from home delivery. This policy is not acceptable.

I am a Macy's platinum number. I have ordered Shiseido bio-performance advanced super restoring cream, 2.5 oz. and 4 pc Clinique Travel set. When I got this product, the box all break, looks old stuff. I bought it as gift for my friend, now I am unable to do because too much damaged. I am very upset with this situation. Please help me. Please see attached files.

I bought two diamonds pendant at Macys Northgate mall seattle, Wa on 5/26/2019. I was disappointed that the customer service person did not tell me that the Memorial Day price was cheaper then what was at that store. I only knew it when I went home.
Diamond item# [protected] at the store was $400 and Memorial Day sale was $299. That is a difference of $100.
Another #[protected] at the store $480 and Memorial Day sale was $449. A difference of $31.
I called the store the person cannot honored the Memorial Day price since she said sales are final. I have been your customer along times and I really felt I was cheated by Macy.
Please honored the Memorial Day sale prices coz it is a lot of money to me. I really appreciated.

I have an add for a All clad Master Chef 9 piece cookware set that is advertised for 99.00. When I purchased this on line it showed me total as 499.00. I contacted customer service and was told that the price would be 350.00 and that the ad price was wrong. This is false advertisement. I have been a Macys cardholder for years and yet they continue to mislead customers with false ads. This is terrible service and Macys should honor the price on their ad.

I have purchased 2 clayton daybeds for a party I was going to make at my house yard. The daybeds arrived and once we open the 4 boxes, we saw they were broken, pieces from the daybeds were detached, screws were missing and they looked like being used. Immediately started our nightmare as we contacted customer service and we were told, we had to make a return and purchase it again. We proceed with that, the agent only charged me for 1 daybed, I had to go online again, on chat and pay for the second daybed.
Meanwhile we waited for macy's to send me the return labels for ups by email, I never got them. Ups came to our house next day and we were not home (because we was not notified by macy's) next day ups return and picked up 3 out of the 4 boxes because macy's only send 3 tags. Ups left 1 box at our home. I contacted macy's again and so far nothing has being done!
This is unacceptable!

After I returned everything why the balance is not zero and still balance on the account it's the puzzle ?
I disputed the amount because Macy's refuse to tell me where the balance is from failed to process my dispute so they could reck my account charge late fees interest reduced my credit limit .
Macy's closing because this is how they operate cheat lie menaplate