Macy's review: Customer service

I finally applied for a Macys credit card to take advantage of yesterday’s 25% TODAY if you apply. So I did. Thats when the nightmare began.

I had a cart of over $300, applied for credit was sent to speak to a customer service representative, I proceeding to tell her personal information that I’d previously filled out on my application, I had to give her my social security number not once but twice. It was a long repetitive conversation. Once I was approved for a card she said she would transfer me to complete my order and receive my 25% off. She also told me that I’d receive an email shortly with card information and that I could use my 25% off today and tomorrow.  I would receive my card in about 7 days in a plain white envelope…, ok. I’m already exhausted by this but then it gets way worse.

I had to once again provide all my personal information including my social security number AGAIN and once again I had to give the ID number from my order. All of this was a very annoyingly slow process. This customer service representative was FINALLY processing my order but when he gave me the total amount I told him that the 25% off credit wasn’t applied.  He told me I couldn’t use that.

WHAT? That’s the only reason I applied.

By the way I told both about my shipping and credit card address was the same. However it’s not corrected on my order. I hung up and immediately contacted Macys to cancel my entire order. This was extremely slow. And due to the fact that this representative couldn’t simply cancel the entire order she had to cancel each item individually and by the time she got to the 8th item it was too late. It was already processed…. But you claim it had to be canceled within 15 minutes it was almost 15 minutes but not quite.

I am FURIOUS at Macys. I do plan on returning that one item I was unable to get canceled.

You’ve lost a very good customer! All in all I wasted over an hour with Macy’s.

AND THEN I GET AN INSTANT REPLY THAT YOUR CUSTOMER SERVICE EMAIL IS NO LONGER ACCEPTING EMAILS.

UNREAL!