Macy's
Reviews and Complaints

By the way I've purchse it from Seattle Macys Zoomsystems machine.

I'm trying to return an "unopen" iPod that I've purchased in Macys through Zoomsystems machine, I've call and I was ask to wait for email instruction to return the item for 5 business days. So far I've kindly called back 3 times already, 3 times patiently waited for more than 5 business days, Now my receipt is due still no email. I'm afraid and hopefully not next time they'll tell me I cannot return it anymore because my receiptis already due. It seems purchasing in that machine has no guarantee of returns weather you purchase a damaged one or not. Not to mention your call is directed internationally to a call center, people who are trying to help you never have a Macys or Zoomsystems in their place overseas.

I sent back a camera and it was received on 2/2/11. I'm still waiting on my refund. I hate these people.

Additionally, customers are first come, first serve. The person on the phone may have had several real-life and phone customers that came before them.

This is a crazy busy time of year in stores. Not the time to call and expect amazing customer service.

helpNu, you are 100% correct.

Sandy, what did you think was going to happen when you (admittedly) and purposely neglected to pay your bill for one month? Have you never heard of late fees? I love how people do idiotic things with their credit cards and then blame the company for it. This is your fault and you owe the money and the additional $2.00 that accrued from not paying your bill off for several months!

I am a Canadian citizen and I applied for a Macys Credit Card in September, 2014 while I was in state of Washington. I made a purchase that day of $ 19.32. When the bill came in the following month I did try to pay it over the phone but was not successful so I decided to wait for the next bill and pay the approx $ 2.00 interest fee with my purchase. When the second bill came I was in complete "Shock" at the amount they wanted - double my purchase price plus $ 2.00 for a total of $ 40.64. I immediately purchased a US money order from the bank and sent this to them, along with a letter and my credit card. In my letter I requested them to "close" my account. IIn early December, 2014, I received a new statement from Macys with a $ 2.00 charge on it, nothing else. I am completely stunned by this; words cannot describe how I feel inside. I will never, ever step foot inside another Macys again.

I made up past due pmts. My son attempted to purchase on Mother's Day and was declined. He could not get the extra savings offered with the Macys card. I was told my credit line was $4000.00. My balance was under that by almost 200.00. He was not advised to go to the cust.svc phones for help. He was not alone and the entire incident was embarrassing.

Call Macys before I went shopping to find out my availability of what I could charge. I was told I did not have an amount, I was able to charge any amount.
Well I went shopping spend about %500.00 and than I was going to purchase another $51.00, when I was told I could not charge anything else, call the Customer Service Dept. and they told me I would be getting a letter and than I could not charge the $51.00, it was very embarrassed.

Macy's billed me two dollars in late fee because I owed them eleven cents, for some insurance they say I purchased with my card. I closed my account after they hung up on me five time while waiting for them to actually let me talk in person to someone in customerservice.

We bought a moisturizer from Sheseido and found out that was not the right one. We went back to the store the same day to make a return. However, the asian/persian clerk was quite offensive and simply did not want to make a return. Finally she gave in since she had no reason to reject. But the whole event was made too unpleasant to shop there again.

My payment was overdue by a few days.. had no idea.. paid when they called to remind me..
Now my credit line has been reduced to $75.00 instead of $700.00...but i was told if i pay on time for 3 months on time i can ask for them to review it and bring it back up...isnt this a bit out of control? One time late a few days? come ona1o48

never aply for a macys card i know they are rude and they dont explain nothing to you.they have donre me wrong 2 times shamming me in the store and i was so anger that i couldnt breath i was so upset cause this happened 2 times for the same thing. what the hack is wrong with this macys.i could of went to walmart or rosses.macys treated me like dirt and like a fool.and never even said they were sorry.

they all stink try hamptonbay sf ort hat

i went there to pay my bill wich was a week late, and that was my fault...however, the payment was $35.00 and they charged $35.00 for a late fee then interest on the late fee wich came out to $98.00, INTEREST on a late fee? this cant be legal, but i am goina find out, and after being a customer forover 35 years, I will never shop there agian

You should definitely gripe about this at Gripebox.com!

You should definitely gripe about this at Gripebox.com!

[censored] read the coupon again! Coupons doesn't work on certain items for example: it does not work on fine jewelry, impulse department ( high ends expensive clothing, shoes or whatever), cosmetics, fragrances, handbags, and etc!

pobarjenkins - I agree. It's the same problem over and over again. People don't read the back of the coupon or ASK an associate BEFORE they get up to the register to explain the coupon. As a matter of fact, for anyone shopping at Macy's PLEASE understand that Everyday Values (items ending in $.98) are NOT eligible for coupons so you have to have $30, $50, $75, etc worth of items outside of those ending in $.98.

It's sounds like you just assumed things. Why did you buy the item if the coupon could not be used with it?

Thanks mudcurls. I knew the price looked too good to be true. Also their link does not show up on the reputable sites like Amazon or zappos

I am having the same exact experience! I never realized I had more than one account with them! Here is a copy of a letter I wrote to them today. We are about to either refinance or purchase a new home, and I have excellent credit. Don't need Macy's messing me up.

To Macy's:
I have had a terrible experience with my Macy's American Express, and am prepared to cancel all of my Macy's accounts. I received a call today informing me that my account is over 60 days past due and that I have been reported to a credit bureau. I was not aware that I was behind.

1) I was not aware I have two accounts, store and AmEx - I never knowingly signed up for an extra account!
2) I have not received bills for the AmEx and did not know I was two months overdue. I made a payment last month on a Macy's account, so thought I was good.
3) I received a call that because I am overdue, I am being reported to a credit agency. I was not notified prior to this that there was an outstanding balance. Why was I not contacted earlier by phone or email? I did not deliberately maintain an overdue balance.

I have spent thousands of dollars at Macy's in the last several months. You used to be my department store of choice. I just attempted to pay the full balance of the AmEx online. I will call the credit department and cancel all my accounts once balances are registered as zero. I do not need this threat to my excellent credit rating, and expected to be treated better, as a loyal Macy's customer. If any accounts were overdue it was because of the very confusing Macy's financial dealings. I am very very disappointed. I would like to be contacted to be assured that my credit rating will not be affected and that any late fees are credited. Please contact me, at least initially, by email. I have wasted entirely too much time on the phone on my weekend.

I am a true lover of Macy's have only shopped there for many yrs. but yesterday drove 50 miles with a trailer to get what I was told the top of line Macy's mattresses Hotel collection in plush. It is the end of the yr. clearance but was told it is the best. I explained I have had lung surgery & osteoarthritis & a bad neck, so have limited position I can sleep in & need a very soft mattress, it is impossible to just lay on a mattress for a couple min's & see if it is right. I was told because it was a clearance there was no guarantee on the mattress. I have a plush in Fl it is wonderful & did not cause me back & hip pain when I wake. We slept on this supposed to be best over Stearns & Foster plush last night & got pains everywhere immediately, even my shoulder & ribs were hurting. I am so upset, called the store they will do nothing even though we have had it for one night. Even though it was on clearance it was still a major expense. I think they should do something for me as this bed is really hotel the one's you cannot sleep on ! I cannot believe they claim it is their best. I could cry I should have waited & ordered one I knew would really be plush but was in a hurry to get out of pain & stop taking pain pills. Do not buy hotel collection it is NOT the best. I wouldn't even say it is middle of the line. I spend hundreds a yr. at Macy's & think they should take it back as this mattress must be faulty or it had the wrong sticker on it instead of plush it should say firm. If you look up my account you would see I am one of your best customer's & am very upset. Nancy Ainsworth

Your sales folks, manager in furniture dept., store manager, customer service dept., and Regional VP are worthless!

I bought a dining room set from macys. When I discovered the tiny gorges and scratches on the table I contacted Macys, and the worry no more insurance company since I was still under warranty and had purchased the proteciton plan. Well I really got screwed. Worry no more says they cant fix the scratches or gorges because the lamination on the table has not been compromised.(meaning the table was delivered in that condition.) Macys refuses to honor the warranty. Their company came and they said repairing the table could make the damage worse. What do I do now?

If it was reported on 10/2010 then it was based on a previous bill - you need to go backwards starting from September, not your October invoice.
If it was a legitimate mistake by Macy's, they can remove it from your file at the credit bureau.

I always pay my credit card debt in full and on time. I have a long standing relationship with Macy's as a customer with an exemplary record. I received a harassing phone call from Macy's today (New Year's Day) because I was a few days late on a $20 bill. I never received the bill, but I understand that out of the many bills I pay every year, one can get away. The representative was very assertive and pressured me to pay the bill over the phone. I canceled my Macy's account and paid the bill on-line. I am very disappointed with Macy's aggressive pursuit of debtor, even when the debt is minor and the customers has an outstanding record.

I assume if you pay off your debt then the calls should stop.

Mycheckfree just failed to make 2 payments. It has been turned into my credit report already. I have used this service for over 15 years and Macy’s nor Mycheckfree will admit guilt and will not correct it. Macy’s has lost a customer.

I respectfully disagree and customers need to take responsibilities for their actions. Why are you blaming Macy's when it's your fault? You made the decision to use mycheckfree. Mycheckfree is a payment services company that Macy's contracted with until they had their website setup.

I concur, Macy's credit card service is horrible. There was a discrepancy between Macy's and mycheckfree.com on what my balance is. I called Macys and they told me i had a balance of zero and that I don't owe anything. Yet mycheckfree kept on sending me debt letters in which they also told me I don't have a balance. After a month of receiving multiple letters I contacted Macys and asked why I kept getting these letters only to find out I have a balance with late fees.. The manager I spoke with blame me for not paying hte bills. They have the worst service ever. This will be my last time shopping with MAcys via the credit card service.

Most warranties cover accidental markings only, like spills and single marks.

Approximately 5 years ago we bought a set of Belgique cookware from Macy's. At that time we were told there was a lifetime warranty so we could always get another if anything broke. Well the handle came off right before Covid and I recently reached out to Macy's regarding this warranty. I was told that they are only the middle man and I would have to reach out to Belgique in Belgium. My claim is no longer valid. They had no contact information for which I would be able to get a hold of the manufacturer. No internet search revealed any information for Belgique in Belgium. Apparently, Macy's believes "lifetime warranty" means, until we no longer want to deal with this.

The above link (http://host-47.242.54.159.gannett.com/news/article/185984/373/More-Than-100000-Missing-From-Regional-Emmys) reflects the home store manager's job immediately prior to being hired by Macy's. In his current role, he is in a position to affect peoples job, lives, compensation, etc. This is who Macy's has trusted with this role and unfortunately, people are being hurt (as is Macy's as good people stop working there once they are subject to his abuse and customers aren't being served as well as they could be.) Here's the thing - this is all out there in the public. If the local CBS affiliate can say this stuff about this guy on the news... then I can say it here. The above link is widely available on the internet. You just saw the content of that link. Did HR check this guy out and STILL hire him? Did they check references? Vote with your dollars people... there are plenty of stores around Bethesda.

A clerk in Macy's offered me a discount if I used a Macy's card that I had not used for many years. I was enticed to used it to make a purchase that totaled about $40 in order to get a discount. I finally received a bill 3 months later telling me that my account was 2 months past due. My new total for a $32 purchase is $60. More importantly, they put a bad mark on my credit which had been perfectly clean for almost 40 years. I advise people not to use Macy's credit - use your own credit cards.

I had two Macy's credit cards and my bank issued checks to pay these off. They sent both checks at the same time. One cleared and this was reflected on my account. The second one cleared, but was not reflected on my account. This was in January. It is now March and I am still getting harassing phone calls telling me I owe them money. In February my bank faxed their collections department a copy of the check that cleared. At the same time I also faxed them a copy of my cleared check, but they have yet to fix THIER screw up. Macy's credit cards are a crock of [censored] and their employee's that work in the credit department are the equivalent of that.

My Macy's card was inactive. when I went to check out I was asked to sign up for a new Macys card and I would be given 15% off purchases. I signed up, bought a dress, top, skirt and lingerie. Was told I could return Ny of the items. Decided to return the skirt, and since I had received a statement, paid it, less the cos t of the skirt I returned.

Well this month I received a statement saying I owed $11.85 and when I called to ask why, I was told it was for the 15% off they had given me...I don't remember ever having to pay the discount on top of the discounted amount to any retailer I've done business with...J Jill, Chicos, DSW. They've taken the items back and issued me credit for, the Mount I paid...not the amount I paid plus the discount.

This is funny accounting if you ask me and if this is the case with signing up for a card or using and discount with Macy's, "buyer beware!" $11.85 is not worth disputing and ruining my credit record, but I won't be shopping Macy's!

I had taken my five year old niece shopping yesterday for an Easter dress. Our last stop was at Macy's in the Vancouver Mall. We had several dresses along with a few items from the clearance rack for her to try on. We were both tired and ready to go home after not finding anything that fit her the way we wanted it to. As we proceeded to leave the mall a girl approached us as Macy's Loss Prevention confronting me about merchandise inside of my shopping bag. Immediately I stated I am not knowing of such items and handed her the bag to look for herself . She did find the two said items they were in the bag with my nieces heavy winter coat I put inside of the bag it was too hot for her to wear. Once taken to the back room that is when the nightmare began. One of the other girls began yelling at me in front of my five year old niece calling me a thief and a liar, I tried telling them it was a mistake but was not able to finish a sentence. I was being verbally attacked from both sides and my niece was crying too. There was a non-stop flow of people whom I assumed worked for Macy's along with a number of people that worked mall security coming in and out of the secured room we were now locked in. I asked for my purse that had already been ran sacked by both of the girls so I could get my cell phone and have my sister come pick up my niece. She refused and continued the name calling and yelling, I was furious at the situation and helpless to do anything. There were a number of males back there also, none of which were identified to me. It was a very strange situation and all seemed very unreal. It was close to two hours or more before A police officer arrived and I was able to call my sister to come get my niece. I have NEVER heard of a child's welfare not being the first and foremost in any situation. If this is how Macy's trains its employees I will be doing everything in my power to see there is a change and that the trauma put upon Dannika, a five year old child is not inflicted upon another innocent child.

I have been an excellent customer of Macy's for more than 20 years and have paid on time every month. Anyway, two months ago I owed $1400 on my account and paid $1225. The next month (March 30 - payment due April 8) I paid $20 as I thought that was what I owed. For the past three days I am receiving many phone calls from a number in Florida so I decided to call it today. On the other end were employees with such thick accents I could barely understand them (Macy's credit representatives). I was ---told I never made my payment for April and it is due now with late fees and when am I going to pay, etc etc. being obnoxious.
So I checked with on-line banking and all was fine. I called back and then was told I never made a payment in February which caused every month to be late. UNTRUE. I have the proof. They went on and on and on trying to get me to make a payment over the phone. I told them I would not until I called tomorrow. Well, i realize the error now. I made the April payment on time but for $20 and it was $25 - I was $5 past due. For this I had such horrible agravation tonight i am cancelling my card with Macy's tomorrow.
After 21 years shame on them.

While shopping in the macy store in charlotte n.c. i used a restroom. for such an upscale store it is too bad they cannot provide a better grade of bathroom tissue. the tissue was one ply, thin and scratchy. both my son and my self were really surprised at the low quality in such a high quality department store. just wanted to share our disappointment in the low standards provided for customers. this is a small matter but i feel if people are not made aware of this it may effect business. it was going into a mcdonalds instead of macy's. i will continue to watch for sales but make sure not to use the restrooms in any macy store.

Having been a satisfied customer of Macys at South Park, Charlotte since it opened its doors my sister and I were disappointed today Thursday 14th of October at 6.20pm regarding a sales person on the perfume counter.The young woman in question had a bad attitude and was not at all a credit to the store.She looked as though she should have been somewhere else, certainley not serving the public.A smile from the woman or a thank you for spending x ammounts of $ on perfume would have been more like it.

Not good enough for a store such as Macys.

a bunch of things happened 1st was that the sales pesron did not like the idea that i had a small budget for my gift and said i should spend more
the 2nd was the selection of clothes was not up to standards
the 3rd was the credit card and the new way of doing it that it has no limit but you have paid part of somthing off even if you have not seen the bill aka in the same day at 2 different registatars
i am no longer going to macys

I purchased 14kt hoop earrings at Macy's in Rancho Cucamonga, California that were originally $975. but on sale for $390. They are NOT supposed to be gold plated or vermeil. After a few months they tarnished! I have the receipt and will go to the same store where I purchased them from tomorrow. Do Not Buy "Fine" Jewelry From Macy's!

I purchased some gold hoop earrings for "an incredible price". I noticed that one had a seem on the inside and was told they are all different? I asked even within a pair? I kept them and later the clasp broke. When I took them to get repaired by an independent jeweler I was shown these earrings had a plastic tubing on the inside and could clearly see the the tin foil thickness of the gold around it. I am taking them in there tomorrow to see what they offer, if things do not go well I am going to push the issue as much as possible. I paid $300 for some earrings that of not have enough gold on them to melt and repair the smallest part of the whole earring.

Very poor customer service!Very ulpleasant store expirience!I visited the Herald Square Branch in New York City-the biggest Macy's store in the world and here they managed to mess up.We tried to purchase a pair of diamond earrings and personally witnessed the fraud that Macy's performs on their customers. First the sales person named Anita Frazier was nice and even gave us her business card.She processed the payment and we were ready to take the bag and leave when my brother asked to check the stones with the testor.Three stones on one of the earrings were allright, however thr fourth one was fake.She asked another representative to recheck it and it was the same.Then they blamed the testor and we insisted on changing the testor and checking the stone on another one-same result.Her hands become shaking for some reason and she got really nervous.Then we called for a manager named Sonia, who wasn't much of a help either-she just acted indifferently and said that she cannot do anything except cancel a transaction, which we already insisted upon ourselves. After the sales person cancelled the transaction, for some reaosn she asked back the business card that we got from her when we walked in, however we refused to return it.The bottom line IS: MACY'S SELLS FAKE JEWELRY. They wouldn't even apologize for what happened-both the sales representative, or as she calles herself-"Diamond selling specialist" and the manager.Will never buy from them anymore and already told 17 of my friends and colleages about the incident and will continue to spread the information in order to help people avoid being scammed by Macy's. Right after that we went to the store on the opposite street (we don't mention the name as it is not an advertisement), but they gave us 100% real product for a lesser price with lifetime warranty and all other inclusive services, which are also free of charge. Now think about it: how does Macy's have an opportunity to give you all those 80% off Jewelry discounts-it's simple-THEY SELL YOU FAKE.Hope this information will reach those who need it.

The Macy's credit services department withdrew their decision to honor what they promised in the last minuted, thus impacting my credit adversely.
I was promised that if I spent more than $400 dollars on my card, my late payment mark on my credit report would be removed as a courtesy. The whole reason behind being late was that their email notification system does not specifically say whether you are late or not; it's very confusing to the consumer.
Long story short, after spending the $400 on my card and paying it off, I called them back and they bluntly told me in my face that they would not honor what they promised!
I am going to contact Better Business Bureau, other consumer agencies as well as blogs and credit reporting agencies to let them know how deceptive/misleading and dishonest the Macy's credit services department really is.
Please join me in sending your complaint to bbb.org.
We need to let the CEO know that we are not to be taken advantage of. We have power.

I have been receiving calls from Macy's credit service located in India.I have been getting a number of calls a day and on Sunday they called me at 8:45 in the morning.When I told the customer Rep that this was unacceptable they said it was their work time.I have been trying to straighten this problem out for over a month.the bill was paid and I faxed a copy of the check and also sent them a copy in a letter and I still have not been able to get this matter cleared up.I've had it with Macy's.