Macy's review: Partial refund

On 8/13/23 I placed an order for 2 items, 1 blouse & 1 dress totaling $283.16.

They both did not work for me so I sent them back (in the same box) on 9/5/23. I received an email confirming my return was received on 9/11/23 & my refund of $283.16 would take 3-5 days. On 9/14/23 I received a refund of $75.73. I decided to wait a little bit to see if the rest of my refund would go through, but on 9/21/23 I still did not get the rest of my refund, so I called Macy's. I was told I should receive an email within 48 hours confirming my refund & in 7-10 days I should have the rest of my refund. On 10/4/23 I called again because I never got an email, nor did I get my refund. I was told that he just submitted my refund & it should post within 7 days, he will call me next Fri. to confirm I got it. Again, no phone call, no email & no refund. On 10/13/23 I called Macy's & was told that he "manually processed the refund" & I should get it within 7 days, he "assures me". This time I did get an email, on 10/16/23, but it seemed very sketchy, saying that in order to give me my refund, I would need to take a picture of my credit card & send it to them. I did not feel comfortable with that at all, so I called on 10/17/23 to ask them about the email. He kind of glossed over the email & told me that he will "manually process my refund" & he'd let his supervisor know & will process the refund today. He told me that I should get an email today & a call from his supervisor. Here it is 10/21/23 & I have yet to receive an email, a call or my refund of $207.43. Needless to say, I am beyond frustrated & I will no longer be a Macy's customer!