MagicJack review: cheats and scams 96

Mfgr says you can talk to a "live" person to solve phone problems
and you cannot--product support and product sucks

Excellent product. I use it every day. No problems.

You cannot call and speak to customer service at ANY time. If you use their version of customer service, an online chat with people using names like Journey, Matrix, etc., you MIGHT get bumped up to their "Senior Representatives." Now, they can call you IF you rattle their cages enough. It took me three full months to get a refund for two jacks. AND within a week of delivery, I was also charged for a year's service for the 2 jacks! So much for the free 30 days, eh?!

MagicJack is a SERIOUS security risk. Dang near any half-decent hacker can get into the company's files. This means your credit card number, your phone number, address, etc are up for grabs!

Also, this is an AD-sponsored service, meaning that you will get pop-ups galore, either on your cellphone or on your computer monitor, or both. And the ads are targeted by YOUR USE of the internet. They invade your privacy and you can't do jack about it, pardon the pun!

Those are just two reasons, plus the three month turnaround for a simple refund, why NO ONE should buy magicjack.

And all those boasts about Dan the 'inventor' of the service well ... some are as bogus as these jacks!

In the beginning MajicJack worked perfectly. NOW my phone rings four times...then says "GOODBYE". If I dial for my messages...it immediately hangs up. Last week I spent about an hour with customer service (text only), and got no satisfaction at all. Nothing got fixed. This week I can't even get to texting customer service. The system just keeps me going in a circle, putting me back again and again to "Fix It" . No customer service. I just don't know what to do.

ordered majicjack on may 12. never received the product but was billed for it.

Biggest mickey mouse run around sence taladega races.No service, no phone, no help, no good.They prey on unsuspecting bargin hunters, senior citizens and are racking up millions.

I purchased MajicJack phone service for a 5-year plan. Product does not work as advertised. Try as as I may, I cannot contact anybody at the company. Their "Customer Care/Live Person" service online is in a loop that simply keeps you trying, but never delivers. They do not have an address listed where one might write them a letter. My 30 days are almost up and I do not cannot use their device as they advertise.

Always remember the old adage, "If it sounds too good to be true, chances are it is."

I have had MagicJack for a few months now and it has been great. We have not had any need for customer service though so I cannot comment on that.

no customer service
cannot contact organization
no address on any literture
lost password -- company has system to recall my email address for lost password ---system states that it has sent info via email no email response msg after 9 attempts
I now have no long distant carrier becoause I discontinued service by local Quest
last attempt to use majicjack telephone service was so poor that I had to hang-up.

plugged majicjack into usb port and got a dial tone in phone but no on-screen directions as advertised. unplugged unit and waited 30 sec's as directed in brochure, plugged it back in got a dial tone, no instructions on screen. unit still doesn't work. don't know what to try next. can't talk to a real person for help. help

I ordered a majicjack by thlephone today and now these comments have me concerned. Is it really that difficult to get customer support from Majic Jack? I am considering contacting my credit card company to have the order cancelled. If I receive no satisfactactory answer by tomorrow, I will cancel. Sincerely JC

Cannot reach live technical report as advertised to register product for service.

I ordered one majicjack b/c a friend has it and said it was great. They say they wont charge your debit card for a month, but they do put a hold which makes funds unavailable and is like a charge. Also, they made a mistake and said I order 2 plus extras totalling 126.95! I had to put a hold on my checking account b/f it went thru. I at the most was expecting to spend 39.95, and a hold of that much wouldnt have been as bad, but the 126.95 would have put me in the red and had nsf charges to my account. I tried the live chat which dosent work, and there is no way to reach them, even after they sent me an email saying the chg was refused. If anyone ever finds a way to contact them, please email me at roylt28@aol.com and put majicjack in the topic window. I will be very surprised if anyone emails me. So, beware, at least until they have a working, and reachable customer service dept. Thanks

No way to reach company, deceptive practices, error in order

Approx. 2 months ago Isent my unit back to be replaced . As of this time I havenot heard a word back from majicjack. Iwonder what the major problem is? Chuck Melville

Cannot reach a representative by phone 0r otherwise. I want a refund on an order "screw up". I ordered one and got two plus billed for both. Criminal behavior as far as I am concerned. I do not care to do business with these people and demand a refund!

I ordered magicjack two weeks ago and it till dont work i dont know who to call. They have no customer service so I can send it back.

i am getting so fed up with mj. the staff at mj don't know anything.i can hear they're just reading it out of a book, so they don't even listen to you.i have changed phones 3 times with no difference. 1/2 the time all i get is static. maybe the right price-but i'm not so sure it's worth it. sf.

No customer service. They don't know what is customer service at all. They screwed my order and my time.

I don't recommend this product to anyone. I will buy product where I get good customer service

DO NOT BUY THIS PRODUCT. THEY PUT A HOLD ON MY CHECKING ACOUNT FROM DAY ONE OF THE FREE TRIAL FOR THE 46.01. i DON'T KNOW HOW THEY GOT MY INFORMATION BUT MY BANK SAYS THAT THEY ARE LISTED ON THIER FRAUD LIST.

my credit card was charged 2 times for the same purchae r proctor9c4de

Some authotities have to slose these kind of fake companys & there must be a way of suing them.

Some authorities have to look in to these kind of fake companies who stole money from whole world & there must be a way to sui them properly & put the culprits to jail.

i got screwed also. i received the majicjack but it doesnot work. they billed my visa card at once and visa paid. i called the majicjack phone number [protected] and it just disconnected me over and over. i have not been able to get a customer service number or a real person on the phone. nothing ever appears on the screen when i try to get them on the internet. the whole thing is a ripoff. visa will not stop paying them! they say i have to write to them first. where! they have no address!
visa turns out to be a help to them to get you ripped off.

don't, don't, don't, don't buy a majicjack., or i'll sell you the brookland bridge, stupid.

hello i am using this majickjack of my sister her husband is in canada and my fiancee is in u.s.a. at first i really love it but after a month we found out that my fiancee's bill become 1800usd usually his bill is just 200usd we are so upset, we try to contact them but no contact number at all...we don't know what to do so pls. be carefull.we are planning to report this.I dont know if this is a ###, we are so disappointed!I THINK WE NEED TO DO SOMETHING ABOUT THIS-charmaine hernandez

this is a bunch of crooks police on the way

TOTAL RIP-OFF! Do NOT buy it. There is no live person or phone number to contact anyone and I could not get an area code in my area so it made me choose Chicago 5 hours away so if someone calls me it will charge them long distance. Bad connection when I finally did connect after 40 minutes then busy signal on numbers that weren't busy. I want to return it and get full refund but no address to return it to!

I did not order this product because I couldn't speak with a live person when ordering. I am glad I didn't after reading the comments on your site. I did look up Majic Jack on the internet as well and still did not see any contact information without having to register with them. NOT a great idea. I think they need to be shut down.

ordered majic-jack approx. 6 weeks ago, have not, i repeat i have not received it and my latest credit card statement reflects a payment to your company. is there a phone number that can be called to address this situation. ?
thank you

I ordered the Magic Jack at the recommendation of the installer of my high speed internet. He recommended Magic Jack over Vonage... I have had Vonage for over 4 years without ever a problem, but since Magic Jack came under recommendation, I figured I would try it. By the way, I kept Vonage while waiting for the Magic Jack order to arrive.

Well, I checked my billing statement today and found that I have been charged $93.80 twice on two different dates! So, I called my bank and they provided me with the number as listed on the billing charge (281.404.1551). I was advised by my bank to call Magic Jack to have this resolved. I called, spoke with a MJ Representative and she did not appear to understand what I was explaining... All in all, I canceled my order. Now I must call my bank and report fraudulent charges.

Vonage may be more expensive than Magic Jack, but it is still cheaper than the phone company... Still, keep in mind, Vonage advertises on commercial television and Magic Jack does not... That must speak something of the company, right?!

My vote, Vonage!

when i ordered this majicjack, i was told a lie causing me to spend $50. 00 and now with my att.service i was paiding two phone bills. i've been trying too reach you, and your company too cancel this off my phone cause majicjack is in my desk drawer as i write this letter. so please cancel this number off of my phone bill now 764-0513 but it back on credit please .i did keep my reciept.

11-07-08
patricia romero32

So far my call quality is terrible.I hear the called party just fine but they say they can't hear me well at all if it dials properly in the first place.
Customer service is horrible and if you ever get a live person by phone (pretty ironic that they don't seem to have phone service themselves) please let me know how. That inventor should be ashamed of dragging his daughter into this scam. If it doesn't get better I'm sure some major class action suits will be filed because they are probably raking in huge sums of money for a bad product! I'm definitely Gonna make them do right or lets shut these con artists down. If we can elect a black president we can do anything including shutting down bad businesses!

I agree with most of the posts her. I also ordered the majicjack and to date have not been able to make one decent phone call. Their online support is the horrible. One run around after another. I do believe their so called online support is coming from India or some other foreign country as it seems they do not understand english . When you ask for someone to call they inform you that they have no phone to call. What a joke ! I would not recommend this to anyone, it is totally a waste of your money. I seriously doubt that if I send this back that I would even be able to get a refund. I will be contacting BBB to file a complaint, hopefully we will be able to get this company shutdown before to many others waste their money on this faulty product.

I ordered free trial and was told I wouldn't be charge. They charged my card immediately! I cancelled the order in the midst of this and could not get a response from their "live rep".
Cannot find a contact number for them either.

This is a scam! Contacted my bank and await pending charges.
Nothing but trouble.

i purchased it in barrie, ont. and i just plugged it in, vista reconized it and it works great

i was charged 43.85 then another 93.80 and haven't had service or even been able to contact anyone or thing to do with this company

Can't access voicemail; everytime I dial vm number or click on the vm soft button I just get a dial tone. No one to call or e-mail. No way to contact MJ at all...TOTAL SCAM! It probably wont help, but I'm going to contact the Better Business Bureau. I'm deffinately going to spread the word on this scam as far as I can.

MajicJack doesn't work; No way to contact anyone to resolve problem/s. THIS IS A TOTAL SCAM! Am going to contact BBB, see if they can do anything...Though I doubt it.

PLEASE TRY THIS!first off let me say, i am not very computer knowledgable at all and a very slow typist to boot. I tried majicjack in spain at first and worked great. plug it in and the steps to do pop right up on the screen. no problem, very easy even for me. tried on home computer, wouldnt work. tried to find website to get ph# cause no listing. found this and became worried. went to majicjack.com and followed steps. JUST LOOK FOR WINDOW TO CLICK THAT SAYS LIVE PERSON AT EACH SCREEN. IT TAKES ABOUT 3 CONSECUTIVE SCREENS OF CLICKING THAT. im smart, but quite computer stupid, yet i had no problem connecting to live person via texting and normally hate that kind of stuff. i told him i was slow typer and computer stupid. he walked me through everthing for a quick download upgrade and works great again. my personal experience has been great. hope this helps everyone. good luck, kevin