Maple Call
Reviews and Complaints

When we try to make a long distance call we get a message that our service has been temporarily disallowed. I have a recording of the message.

We switched back to Bell long distance on October 10. We called and cancelled with Maple Call on Oct 11. We paid the last bill with Maple Call on Oct 24th. As of Nov 20 we still cannot make a long distance call.

Last time I spoke with an agent they said they received an email from their carrier that our service has been "suspended". I pointed out that that sound like we have been put on hold and not released. He didn't agree, just got his back up.

I am a former Blue tone customer and without any consent I became Maple call customer.First email from them was in April 2019, when I answered them that I don't want their services.After 1.7 years ( Nov 2020) they sent me emails telling I have to pay $ 319( 69 in phone calls, and late fees + other charges the difference) I asked invoices, they sent it and some numbers I don't recognize at all. The total amount for effective calls =$7.09.There is no HST# on the invoices.
They were sending emails, threatening with Collection agencies, if I don't pay in 30 days.I blocked them, so I don't have any emails now.Waiting for Collection agencies to contact me! Could anyone stop those guys?.Every thing is fake, including their invoices.Somehow, like all of you, they have our information. I have filed a complaint on line to Canada Fraud Agency([protected]).I have all emails, I can anytime sending them at your request!
GC

Maple Call Inc. obtained my information from another company (BlueTone inc) that I used to make long distance phone calls without my consent and did not provide me with any information about their rates and fees that would be charged to me and their policies. On January 30, 2019, I received an email from them stating that my company is closed and they are ready to provide me with services. After that, I switched to skype. In March 2019, I received a payment reminder email. I answered them that I did not conclude a contract with them for services and did not understand what I should pay for. The next payment reminder email I received was in November 2020 and it said that I owed the company $ 340.37. Subsequent correspondence revealed that they mailed me the invoice to my old address, which they took from my BlueTone account. I changed this address in 2015. I received invoices for the services of the old company (BlueTone inc.) by email. Naturally, I did not receive this invoice and could not pay it. The invoice was emailed to me only on 12.09.2020. The invoice turned out to be in the amount of 16.05 from 17.01.2019. (i.e. calls are made before receiving the newsletter). I agree to pay this bill, but they ask you to pay 73.00 or transfer the remaining amount (340.37) to a collection agency. I regard this as extortion of money. I have all the correspondence with them by e-mail, and I am ready to provide it at your request.

Like many others here, I was a NECC customer for years. My last bill payed to NECC was on December 5th, 2018. On 01/09/2019 I got an invoice from Maple Call of $32.54, which also says in on Remittance Section :"DO NOT PAY". I managed to get in touch with that close to that date and requested than to tell me who were they. They said they took over from NECC. I also informed them that I was never notified of such a transfer and never asked to do business with Maple Call, especially as their charges were much higher than what I used to pay while being with NECC.

They stopped bothering me until November 13th, 2020 when I got a FINAL NOTICE via email, in which they said:

"We have made several attempts in the past to reach out and discuss the payment options, and before we forward your account to a third-party collection agency, we would like to offer you one more chance to discuss your overdue payment."

I tried to call the number they left in the message and I was told I was number 17 on the waiting list. I sent them an email requesting them to send me a proof of agreements or contracts I ever signed with them and they kept ignoring my requests. Instead, they sent me two emails, as shown bellow:

"Please note that when your previous company stopped providing services, we started to provide it, and the calls were made through our services. You will find the invoice in PDF format attached at this email."

and

"Please note, our records do not show any payment received. Please provide proof of payment based on which investigation can be open for payment to be located. Once the payment is located will be posted on the account."

If I decide to pay, there is no way I can do it, as all they show on the bill they sent me via email is only this:

Maple Call Inc
Toronto, ON M5W 5M5
PO Box 57109, STN A

I would like to know how Maple Call ended up having/using my information without asking me for permission, and sending me a bill for a service I have never requested from them, at a price I have never agreed to pay to them!

I was a customer of NECC Telecom. When I went on their website to pay my bill of $26.41, in early Jan. 2019, the company website was down and phones were out of service.
Then I start receiving invoices from Maple Call with Account #[protected], which I have never heard of or signed any contract/agreement with, requesting to pay them the balance I owed to NECC Telecom. I called several times and advised that I am willing to pay the balance as long as Maple Call provide me with an official notification of legal connection between the two companies or proof that Maple Call can legally collect the balance I owed to a company that was no longer operating. I was told that they cannot provide such a document but they can send me an email that I have to pay them which would not proof anything. One of the Maple Call representatives, I spoke with on June 12, 2019, George, told me that they have just got the customer contact list from NECC but there was no acquisition or merger. Spoke with a supervisor and 3-4 more customer service representative but they were not helpful at tall either. I was repeating my requests but no one was able to answer my questions or provide any proof they have a legal right to collect. I kept receiving bills every month till June 2019 (moved to another address) where the with the accumulated interest amounted to a total of $99.19. At this point, after so many attempts to resolve the issue, I stopped answering the calls as that turned to be a very disturbing and upsetting situation.
I received a voicemail on Nov. 9, 2020. I called back right away to hear that this is a final notice and I was told my "account" will be sent to Collection Agency because I refused to pay which was absolutely not true. As of Nov. 09, 2020, the bill with the accumulated interest fee charged, was $191.83. The person name I spoke with on Nov. 9, 2020, Garry (Phone: [protected] and email [protected]@maplecall.com), promised to look into it and see if he can provide me with some information via email. I have notified again that I will pay my original bill of $26.41, without the incurred interest, as soon as I receive a legal proof Maple Call can collect.
Instead, on Nov. 12, 2020, I received an email with final notification that my account will be forward to a third party collection agency (attached). Again, there was nothing to substantiate their request.
Regardless of the multiple attempts I made to settle this matter, I did not received any legal documentation, supporting Maple Call's request for payment. All I kept receiving is bills and now treats with Collection Agency.

This is not a good business practice and quite upsetting to receive unsupported payment requests and threats with Collection Agency. This is really unacceptable.
Appreciate your assistance

Dear Complaints Board,
I had a 0.18 CAD charge in Dec-2018 from NECC Telecom, which was transferred, I don't know how, to Maple Call in Jan-2019 (Account no 59508311). In Feb-2019, I received a bill for 9.18 from Maple Call, which I paid by money order on 02-MAR-2019, together with sending a note highlighting that I don't have a contract with Maple call, I don't want one, and that I won't pay any other bills (I have a copy of the money order and note). Despite this, I kept receiving bills every month, with added charges. On 12-NOV-2020, I received an e-mail saying I owe them 295.55 CAD and that they will refer me to a collection agency. Please advise.

I have received many invoices from Maple Call - a company I have never heard of and would have never authorized as my long distance provider. I am with Bell Canada. Somehow they received my personal information, and have been trying to extort $81.17 from me for long distance calls. I returned each invoice with a note explaining that I am not a customer and have not used their services. I also sent them many emails, and reported them to the Better Business Bureau. Lately I have been receiving phone calls and emails telling me that if I do not pay, they will forward my account to a third-party collection agency. I do not believe that Maple Call is a valid company - the address they provide is a residential address in Windsor Ontario. They do not answer their phones or will leave you on hold for hours. When I finally do get thru, I am only able to speak to a customer support representative who would not provide proof that I had authorized Maple Call to be my long distance provider. When I ask for a breakdown of the $81.17 charges, they could not provide a breakdown, but they do offer to lower the bill as long as I would give my credit card information for payment over the phone. I'm not sure what to do with their threats of forwarding my account to a third-party agency and I am concerned about my credit score. However, if Maple Call is not a valid company, I doubt they can send my account to "Collections".

The worst company I have ever seen. I canceled their service a year ago back in april, I overpaid and was waiting for the refund but obviously they kept excusing themselves, I though, whatever, they can keep it. I haven't heard from them for a year. Then they send me the invoice stating that I owe them money. I was so surprised and called the customer service, the Supervisor Lilia literally had no idea what she is talking about. I was asking yes or no questions and she kept answering with "maybe". She stated that the service was not canceled and they kept charging me monthly and when I stated that I didn't receive any bills she implied that I lied about it and screamed at me and then hanged up. Just wow. OK, just no comments about "excellent" customer service. I called again with a hope that someone will actually help me to cancel the service which I was not aware, and the next representative had 0 idea what was charged, why, and etc. So when I asked her to cancel it she stated that she can't and she will transfer me to someone else. My hope of canceling the service started to fade away... Finally, representative Philip actually answered my question and he stated that the service was canceled in February. My though, how th Supervisor do not know if the service cancelled and the regular employee knows? No comments again. Finally Philip explained that apparently I was charged before canceling and because I didn't pay the interest kept rising. It sucks that they never let me know that they charged me and I didn't have a chance to pay, but whatever, let it be, I just really wanted to get it over and never deal with such poor customer service ever again. My only concern is that they might do it again and in a year they will charge me again with no explanation and I will have to pay for the service I didnt use for a year and the service that was canceled. I really hope that I will never hear from them. This pretty much sounds like a scam but whatever, I paid without knowing what I paid because no one actually explaining what the last charge was, but if thats what it takes to never to get screamed at by asking about information if my account cancelled or what is the charge for, and never deal with such a poor behavior, I'm ok with it. In the end -11 out of 10 stars for customer service. P.s. if you will ever call them and you will end up with representative Lilia, don't waste your time and ask to transfer you call to someone else, she has no idea what is going on, she is very unhelpful, disrespectful and aggressive. Hope this review will help someone and hope that it will help MapleCall inc to improve their customers service.

We were a Blue Tone customer for years and paid the bills online once every two months (the bill was usually $50 for 2 months use)
In January of last year (2019) we received a bill from Maple Call right after we made our payment to Blue Tone. Our Account # and phone number were the same, only the logo was changed. We assumed the same company assumed business under a different name and thought nothing about it. There was no previous communication that would suggest otherwise.
A month later, we received a call that we haven't paid for 3 months and that we owe them $76.
We presented the evidence that it was paid as usual to Blue Tone for the previous 2 months, yet, they insisted that we have to pay again. I paid my outstanding balance of $26 (after the $50 I considered paid already) and asked them to cancel my account.
A Customer Service manager called me to change my mind - saying "your account is clear now, I will void the previous $50, and if you ever use our services again, we will charge you per use and there will be no fees." I thanked her, but said "no thank you".
For a year now, I keep receiving bills for the outstanding $50 that she never deleted, and now that $50 is $100. I keep explaining to the representatives that the balance should've been cleared and that I cancelled any services with Maple Call (which was actually an "assumed" contract from my previous Long Distance Service provider). I was never notified of the switch, and I never signed up for their services. The empty promises to delete the balance and promises over and over again to update the notes in my file per my initial discussion with a CS manager - were all for nothing.
I would like to complain for harassment and waste of my time, trying to explain the same thing over and over again:
-I paid my dues once and not paying twice for the same service;
- Up to the date when I received MC's bill instead of BT's bill, I never received any communication that BT is being sold and an option on whether or not I want to continue with the terms and conditions of the new company;
- If BT sold the company and their accounts to MC, how come they never received my payment?
- why was it my responsibility to pay twice, for invalid business practices of MC - shouldn't they notify all of their "clients" right away: "PLEASE NOTE YOUR ACCOUNT HAS CHANGED and use this name and number when paying your bill"
- I cancelled my "assumed" contract and was promised clean balance;
- I have not used their services ever since and they can see that in their system;
- I am still being harassed about an outstanding balance in spite of repeating the above to every single representative that called over and over again;

After reading all these complaints from other people as well, I was just wondering - how can they harass people like this and still continue with their practices?

My name is Zygmunt Wardzinski and my account ID # [protected].
My last invoice was December 17, 2019 for the amount of $ 5.22 from which
$ 5.13 is for late fee. I was late with payment last time, by one day and I called your customer service. How I can be charged late fee if this was explained during my conversation with your customer representative.
Hope you can wave late fee, I already paid $0.09 for service provided.
Thank you,
Zygmunt Wardzinski

My husband made several calls in late December without knowing that Maple Call took over NECC. The call prices were significantly higher than of NECC. They sent a bill with the extra charge. I called them asking to reverse this charge and they did it, but it was done without crediting GST and QST (Canadian Federal and Quebec sales taxes) previously charged on this reversed amount. It was only couple of dollars. I sent a check adjusting for this GST/QST amount, with the letter explaining the difference, asking to correct the balance and to close the account. There was the second invoice for one extra call which I also paid and resent a letter asking to close the account. I did not receive any communications from them after this. It was in February 2019. On 14 of October (Legal holiday in Canada) they called me claiming I owe them $80. The person explained me that it's because of accumulated interest. Even if accept (and their bookkeeping was wrong) that I owe them several dollars, how the interest for 10 months can be more than ten times original amount, even with penalty? The guy told me that I am not in position to decide how much to pay. Dealing with the other service providers and with the financial institutions I never met this approach before. I did not receive any statement of account indicating this balance owing. I do not trust them and not going to pay the charge I do not owe.

Hi everyone,
Please be very careful with this company because they are very vicious. I'm not sure how, now days something like this still happens. They will harass you until you get fed up and either call the police or hire someone to defend you. It never stops. I personally called them and I asked the person on the other side why am I being charged with regular fees since my service was transferred to an other company more than two months ago.
No explanation, but, my bill was lowered on the spot from 50 dollars to twenty dollars. I've asked if I pay right away the bill everything was going to be ok. The answer was yes.
Right now after almost three months since I spoked with them bills are still coming. And not only that, thy are very aggressive and they call YOU to ask why don't you pay.
I never agreed to be transferred to this company. After the first bill when I saw their outrageous monthly charges I decided to move to a different company. This was back in May . I'm still dealing with them and I'm desperately mad because this is still happening and the authorities are doing nothing.
I payed what they asked for and new bills keep on coming. UNBELIEVABLE, unbelievable.
Please, someone put an end to this horror story.

I never signed up with them and I keep receiving bills from them. They got my information from Pulse company and keep sending me bills. I called them as soon as I received the first bill they apologized for taking my info without my permission and insured me that I will not get invoices anymore. Now they keep sending invoice and when I call them and tell them to show me proof that I signed up with them they say I am not obligated to show you that.
If this does not get resolved I will take them to court.

We were customers of Pulse Telecom for quite a few years. In January we received a statement from Maple Call Inc, instead of Pulse Telecom, with the list of our long distance calls in the month od December, but the price per minute was like 5 times bigger than with Pulse Telecom. Instead of $10-$15 as we used to have, our new statement was around $75.
We called Better Business Bureau, but they couldn't contact Pulse Telecom either and they closed our case. In February we signed up with another long distance company, but we still receive monthly statements from Maple Call Inc, adding every month like $10 to our February statement.
We never signed up with them, we were never their customers - and will never be.
Now we "owe" them over $150 for services we never required from them.
We tried to call them to clarify our situation but they never answer .
Desirable resolution : to stop sending us any bills. We were never their customers.
Except their statements, they never contacted us to explain what happened to Pulse and why their price is so different. Those calls in December and January were made with Pulse Telecom - that was our knowledge and has to be with Pulse Telecom's price and we had some $$ in Pulse Telecom's reward program which would cover the cost of those calls.

So a few months I received a random bill from Maple Call
I haven't used them in really long time so I don't know where it's coming from. It was around 9$. I googled and saw that people were saying to ignore it. So I ignored it. But ever since I've been getting a new bill each month with increasing price and now I'm up to 81$...i am at lost and I don't knoe what to do. I do not want to pay this bill

Each month I get this bill I owe it starded by 10$ now I didnt pay and I owe 82.28 I never used this company I used to be with telecom and I cancelled my service with them as they overcharged me i try to call them line is always busy how to get rid of this company every month the bill goes higher could someone tell me how to get rid of this comany I never used there service? marek Gorecki

I received bill of $20 from Maple call last Feb, 2019, i never heard of this company . I tried to contact them via the phone number they provide on the bill, as there was no web page at that time. i called them many times with no answer. most of the time put me on hold for an hour if not more then the call drope down.
i failed to contact them. so i igrone it . then again another bill was sent to me last March 2019 with more charges and fees has no idea where it come from. called them, several calls was failed, then after few days fo calling finally someone answered. I asked him: why I'm receiving bills from unknow company to me and and i never signed up with you! he said they bought NECC company and took over all customer. i asked him i paid my last bill to NECC i switch from NECC to Telus for long distance. he said to me that we took your long distance over Maple, i told him they have no right without my approval. he told me you must pay the bill and the call was hanged over, now every month i receive bill with more money added as service and fees and late charges increase every month. .. from my land line i dialed
1-700-555-4141 it tells me welcome to telus long distance distance.
this is illegal what Maple calls doing. and i want them to stop sending me bills while i have nothing to do with them.
my long distance provider TELUS.
today i recieved bill with almost $100 of fees and service plus late charges.
thanks
Moussa

Good day,
We were with NECC and then we were receiving invoices from Maple Call. Never heard or never asked me for my authorization to transfer account. I have called them, I have returned the invoices with notes that I did asked them to be our Long distance service provider. They keep harazing my mom and me. This is enough. I have no contract or never I agreed to accept them as our provider. PLEASE HAVE THEM STOP calling us.

Hello,
I never use Maple call.I use to used NECC as my long distance company I keep getting invoices every month as i am not using this company to make any calls every month they charge me ($15) when i called them they said i need to pay I am not going to pay anything no only that they took my credit card information from NECC once i came to know i have to canceled my credit card.

I need to be stopped getting invoices every month Please so not send me any invoice as i am not at all using Maple call.

I've been an NECC customer for 2years. Ever since they went bankrupt Maple call has been sending me random invoices. I've payed all my NECC bills on time and was never notified of their bankruptcy. I never did sign or agree to join Maple Call. Their bills come in the mail and they are already 1-2 weeks past their due date. I've been contacting them to close my account, but each time they state I owe them money. My last bill came in June 12th and the due date is June 2nd. I am tired of their games, and illegitimate practices. I never agreed to be their customer and was not given any notification of being one. Furthermore how can an invoice arrive in the mail and already be 1-2weeks past the due date? I just want to be removed and have my so called account with them closed. My account number is 341459