Maple Call
Reviews and Complaints

Hi,
I received a phone bill from this company.

I have never been asked, or agreed to be it's costumer.

Also, I have tried to contact the company, but no one is there to answer questions.

I can not pay a bill that does not make any sense, and for a company without anyone to answer questions.
I AM NOT A COSTUMER of this company.

I was a costumer of NECC Telecom. That account has been deleted without any notice.

Thank you!
Account no [protected]
Invoice date 02/09/2019
Invoice no [protected]
Invoice date 02/02/2019
Total due 17.93

I had a long distance provider blue tone. I haven't used for quite awhile. I received a call from maple call inc saying they were my new long distance provider. I did not receive any notification from blue tone of changing providers nor do I have a contract with maple call. After being called by a computer voicemail recording. I received a bill in the mail for their services.
I do not want maple call services and I will not pay any fees as there was no agreement nor any service provided. I suggest maple call remove me from their list. Account number [protected]

I have never been customer of maple call. Apparently blue tone that was my long distance provider went out of business and i've got bill from this company with outrageous charges that I have never agreed on neither on using their service. On my last bill from blue tone I had credit of...
I received a bill from maple call february 08.2019, with due date february 10/2019
I never know that bluetone is out of business, I spoke with blue tone back in january to pay the bill, customer service told me that I have a credit on account, and no word that they will be out of business, I think to that we have to sue these companies that did not let us know what is going on, they find a way how to still money. I have a credit with blue tone, which is not recorded on maple call inc bill
I tried to call the maple call at 877-974-7494, and never have a chance to talk to them, an answering voice saying that due to high volume call "please call next time" and they hang up on me.
Viki

I have never been customer of maplecall. Apparently blue tone that was my long distance provider went out of business and i've got bill from this company with outrageous charges that I have never agreed on neither on using their service. On my last bill from blue tone I had credit of $33.60 which has no mention on the bill from my new company. Also on their bill it said I called india and france which is nonsense and half of the bill is usage other half their charges I had never paid before. I called but they have just automated response and they hung up at the end probably because everyone is calling to cancel. I am filing complaint with better business biro. This is total scam and I am not paying this.

As everyone else, this company is scamming me. They switched from blue tone, added service fees that were not even there. It's a scam how they operate. Open a business charge people fees and switch names just to do it all again, and by transferring accounts without clients permissions. They dont have an actual address but a po box station. No actual customer service reps and fake messages. They sent me the bill 2 days before the payment was due, just so I wont have time to argue with them.

I have been for a longtime client of bluetone telecom. I was using their long distances services. I received a bill from maplecall a few days ago, in the beginning, I couldn't understand why am I receiving this invoice, then I recognized the account number of bluetone, in the beginning, I thought the company has changed its name, I tried to login to my account with no success, "account cannot found". There are an extra services charges of 11.05$, that I was never charged before by bluetone. I called maple call, unreachable due to a high volume call. I have been trying to call them now for 3 days. Bluetone should have advised their client by letter of the discontinue of their services and maplecall if it really exists, should let the costumers aware of the new rate/charges also by letter. It is my decision as a client to continue or discontinue my services with this company. Not supervise me with a bill that I need to investigate to understand why am I receiving it. My last invoice/payment to bluetone was on november 29, 2018 of 10.80$cad
Account number [protected]
Invoice [protected]

I was a customer of blue tone and comwave and call select before. The long distance companies have been changing over the years and replacing each other, but never did I experienced such poorly organized takeover. From begining of november 2018 until february 2019 I was away and didn't make any calls but got invoice from maple call for $9.18 for administrative services from december 2018 - january 2019, charges that blue tone never charged. I didn't subscribe to be maple call customer, and until february 6, 2019 I wasn't even aware of any changes.
After series of usucessful attempts to contact maple call by phone, I wrote to with requeste to be removed from their service and thanks to other people's internet poste's I will ask they erase me from their files.

Suddenly I received a bill from maple call inc. With an amount of cad$ 12.59 on feb. 07, 2019. I tried to call the company (1877-974 7494) and never have the chance to talk to them, an answering voice saying that due to high volume call again and then they hang up on me. I never heard by this company or asked their services. I am afraid that this is a scam.

We got a bill on feb 7/19 for $9.02 due on feb 10/19. No explanation, no breakdown, no nothing. Hst charged no hst number. We have never had any dealings with this company and don't even make third party long distance calls. My mom is a senior... Is this who they're targeting?!?! Unbelievable... Scam... But a almost perfect one! Thank goodness for all the posts on here... Bbb should definitely get involved and charges laid against these crooks!

No one ever informed me of any change... I only got a bill. I think that if similar changes take place, it would be necessary to add an explanation to the bill, what is going on. I never had a agreement with maplecall inc. Looks like the operator of maplecall inc. There is no concept of doing business and respect for the client. I've never had an charge from necc on which would be $ 2 for a phone call and $ 9 for any imaginary fees. Please advise: [protected]@yahoo.com.

I have never been a customer of maplecall inc. And never had a agreement with maplecall inc. and never been informed by necc about any changes.

I've received invoice from maplecall inc. Arrived on feb/04/2019, should be paid on
Feb/02/2019 how?
Also where is this fee coming from never pay any fee with necc!

Rightaway try to contact them but could not contaced them they say to call another day due to high volume calls, tried every day different time, i'm getting same message over and over.

They send me a 100$ for 2 months (instead of 26$ I agree with necc). I called consumers protection office in quebec. All is illegal about this procedure from maple call:
-by the law they need to advise the customers 30 days in advance for all the changes
-they don't have a physical adresse so u can not send them a letter of formal notice
-they don't have the code taxes on their bill.

I tried calling them :) good luck!

The consumers protection office advise to call also crtc canada.

I will not waste my time with them, I canceled my creditcard so they can not charge it.

The rest will see it probably on the news soon!

Cris

Hi!

My previous long distance provider was pulse telecom canada

I have never been a customer of maple call inc. I never had an agreement with maple call inc.
In january, I received a phone call from maple asking to call them to be informed concerning my long distance plan. What plan? Who is maple? Where this provider paid taxes? Is this legal corporation?

No one informed me that pulse telecom does not exist anymore. No web site anymore.
No one asked me if I want to continue to use the service from another provider.
I do not know this company and never have agreement with maple call inc.
For the second time pulse telecom sell the customers list to another provider, (it was the case to necc telecom in 2015) but at that time we received a letter from pulse asking not pay necc, as this is a hacking)
My personal information being revealed to maple call inc without my consent despite that I have asked pulse, to be always asked my opinion to be or not customer.
I request maple call inc to cancel the request and restrict to use my personal information without my consent.
I request maple to send a letter with business address and legal registration accounts in canada or usa.
I request a letter from pulse telecom canada who must inform that they not doing business and have sold the customers list to another provider
If maple is a hack immediately informed the telecommunication authority's in canada and usa.

This dubious practice must be stopped.

I was a necc custumer, now I got an invoice from maple call inc, for calls that I already paid to necc, plus some charges that I did not have before with necc.
I have never agreed to be a customer of maplecall inc.

The bill came on february 4 and it says to be paid by february 2?!?!?

I do not want to be a customer of your company by assimilation, so please terminate your services as acting as my long distance provider.

I need more information about your company and what you have to offer, and maybe than i'll decide if I will chose you or not.

Sebastian todirica

I just received an statement saying that I owe the company $9.02 that says other fees. I am not aware of this charges as we don't use longdistance call anymore because there is a free facebook calling where you can even see each other so I don't know what is this charges about. I called their number but I was in 20 caller which I was willing to wait so when it reach to 11 caller my phone just went dead. Not acceptable and I don't appreciate getting an invoice that I never know all about. I refuse to pay and I am not paying. Imelda floirendo

I was a necc telecom communication customer and looked at acct. I had a credit of 30 dollars. Then a week later I received a bill from maple call which I have never heard of and don't know if this company is legitimate. When I went to my account for necc it no longer exists. I didn't agree to have any company take over account. Now maple call says I owe them money which should be credited. I don't know if this is a legitimate business especially wants my credit card number to pay which I refuse. I tried to pay through bank but can't find company. What do I do.

Used to be with necc telecom. Just got a bill from maple call with fees that I never paid before.
Every time I call customer service I slowly make it through the queue and then they eventually hang up on me before I get to speak with anyone! I've called 5 times and the same thing happened 5 times! If anyone gets to actually speak to someone in customer service please let me know.

I have never heard maple call inc. Until I received an invoice of $10.18 today. I have never been a customer of, or had anything to do with maple call inc. This invoice contains my private account information from another long distance service company necc telecom to which I am a customer. Neither necc telecom nor maple call inc. Had any communication whatsoever with me.

I have never had anything to do with maple call inc, and have no interest in its services.

Thank you,

Jian

Hi! My previous long distance provider was necc telecom. Ca.
I have never been a customer of maple call inc.. I never had an agreement with maple call inc.
Jan 31st, 2019 I received invoice from maple call inc. For $87. Payment due date feb 2nd, 2019!
No one informed me that necc doesn't exist anymore. No one asked me if I want to continue to use the service. Trying to call and waiting for over 20 min, started as number 81 in the queue. This is the worst service. The charges on the invoice are ridiculous, they don't pick up phone and don't have a website, no hst number listed and taxes are charged...

1. I do not know this company and never have agreement with maple call inc.
2. I do not know what kind of products or services from maple call inc and no international call for long time via my phone.
3. My personal information being revealed to maple call inc without my consent.
Will request maple call inc to cancel this payment request and restrict to use my personal information without my consent in writing immediately.

My parents and i, previously with necc, receive an invoice from maple call inc. For calls we never made. I am no longer a customer of necc and have no idea why i'm being charge by maple call inc. My parents want nothing to do with mapke call inc and we were never advised why the switch was made. We don't know what to do with these invoices but we are not paying them. When I call the number it on the maple invoice it says due to long waiting times please call back another time. Can't call necc at all. We want our accounts and information erased from this company.