Maple Call
Reviews and Complaints

Same thing here. In the absence of a web site I'd be tempted to believe it's a scam.

Same thing with me they just swich me to this phone comp with out my permision and they sand me bill 44, 13.
My question how they can do that with out my permision this is the first and last time for me to have any thing with this .

I would complain, but I do not know which competent authorities.

Hi, I also received a new invoice [protected] dated March 9, 2018 for $3.38 after I called and canceled my account with Maple Call on March 5 when I spoke to Camille. They assured me that my balance is $0.00 and my account is canceled, yet I got another invoice. When I tried to call them again several times, the message keeps saying to call another day. This is ridiculous and I don't intend to pay this bill as I have never used their service. Please advise. Thanks,

Never been informend about changes and not going to pay for just have them as provider almost 10 $

They have a web site now (a pretty basic one). I left a message there asking to delete my account and got a confirmation today that my account was deleted. Before then I got two invoices: on Feb 2 and on March 5.

HI
Iam in the same sitution like other clients of NEEC. What can we do as customers to stop this take over process as they charged me a bill of $35. Please suggest!

It seems that their customer service is answering calls only after 2:00 p.m. I called at 2: 30 and it worked.
I didn't wait long, most 15 min but I talked with a very polite guy( I was also very polite)
I explained that we are not anymore Telecom's customers and must be a misunderstanding. He said we don't have to pay their invoice and our names are deleted from their customer list. I couldn't t ask for more ! Call them after 2-3 p.m and be polite

I have never been a customer of maple call in. Just received an invoice from them for $9.18. I called today, they are closed. Anyway, I will not pay anything because I do not have any contract with them.

I, like many, was a client of the company blue tone. a couple of months ago I noticed that the bills for international negotiations did not come. Yesterday I received a bill from the company mapel call inc. This morning I called and got all the answers. it's not scam! this is a new company that has taken customers from small companies that have closed. why not ask the data? They enter their profile by phone number and they all know. I have on my account the date for payment is February 10th. I got my bill 12th. the operator gave me a credit of $ 5 and no extra fees for late fee .fees

I totally agree with the previous comment about the lack of communication given their customers regarding the take over of NECC by Maple Call Inc. There definitely should have been a new service agreement as I don't agree with the charges on my current billing. Secondly, I did not authorize this company to automatically bill my charges to the credit card previously authorized to NECC Inc. I look forward to some kind of communication by this company before I will go forward to paying any charges.

Time for me to join the band-wagon... these guys are probably another Chinese conglomerate buying everything they can get their hands on... I too received a call and an invoice. Contacted Mastercard and will make sure these crooks do not charge me. If they do I am disputing it and complaining to every consumer-protection agency I can think of. This is a Third-world way of doing business - automated messages, additional fees etc. Boooooo!

It looks like there are many complaining about MapleCall.
Maple Call Inc — long distance calls

I have the same issue. Never signed with Maple Call Inc., paid all my bills to NECC, but Maple Call thinks that I owe them $1.34 for calls, $4.00 call discount i have no clue what for, and $8 service charges with no explanation. I tried to call again, no success.

It most definitely is a scam. It is disturbing to think that things are getting worst. I have never seen an outright fraudulent bill before. My mother received a bill for long distance services from Maple Call for a call in January. Well, as of January, she had been deceased for nine months and there was no landline in her house,

Feb 8 same happened to me. Whose that company? From where they have my contact info? Why I need to pay for services never signed for? I'm not going to pay. It looks like a big scam going around.

I cannot believe ;o() people still have problems with Maple call Inc. in 2019, four! years after NECC Telecom has been vanished!

Hello,
I have a same issue with Maple call they keep sending me invoices as i never used their services i use to use NECC, infact they took my credit card information from NECC i have cancel my card.Every month invoice comes to my place and they keep adding the fees.($ 15) When i called them they said i have to pay but i never use it ! not only that the person on phone started laughing when i told i am not using maple call. I do not need any invoice more now it's very annoying.

Well - it is even worse for me. I paid my bill to MapleCall at my bank in February (and have a proof of it), yet they send me a bill indicating that I still have an outstanding balance. They can not be reached via phone (the message states: "due to large volume of calls and long waiting period, please calls us back at another time." I am yet to reach a person at this c/o. I guess I will have to do same as someone already suggested - write to them and include a copy of paid invoice.

Same thing with me. I received the second invoice from Maple Call Inc. I'm a previous customer of NECC. Call them today and there is a message saying they're out of business. Called Maple Call Inc. and couldn't speak to anyone. The message says due to high volume of calls please call later or another day.
I received no notification from either companies saying NECC is out of business and Maple Call inc. is taking over. So I will not pay a cent to Maple Call Inc. as they have no authorization to communicate with me of invoice me.

Maple Call responded to my message (request to forget about me) on their meager web site saying that they removed my account. We'll see early next month if that was true.

I have same problem, they send me 2 invoices with Other Fees much bigger then my long distance calling time and double price per minute to my destination.
I was able to contact them on live chat and lower prices to much previous provider (NECC) but recovery fee still is charge, $4.99. They even charge for uncomplicated calls.
I'm not paying anything till they contact with Me.
MAPLECALL, PLEASE CONTACT WITH ME BY PHONE...(I WILL tell you what I think of you!)

l refuse to pay your bill until you call me to renegotiate charges and fees and adjust your bill as l did with pulse telecom.
You were never authorized or l discussed with you this change of server.
This l find unethical and need to be addressed immediately.
Best number to get me is my mobile: [protected].
By signing up to send you this comment does not authorize you to be my long distance carrier yet.

Checked Better Business Bureau and they also have not received a response from Maple Call Inc.
Business Alert
In February 2019 BBB received an influx of complaints and inquiries regarding this business.
Consumers have advised they received an invoice from the company but do not recall entering into a contract with them for services. Many have attempted to contact Maple Call Inc for assistance, however when faced with extensive wait times, the consumers ended the call without speaking to a representative.
BBB contacted the business on February 4 2019 regarding the quantity of inquiries received and requested they work to resolve the underlying reasons for the complaints.
We are currently waiting on a response.

Received a bill from them on Feb.14 and it was due on Feb. 14. Top right hand corner said "no payment required". Have no idea who they are, used Pulse Telecom for years. Charged 10.98 "other fees". Have been unsuccessful in trying to talk to someone. Called Pulse Telecom - message says company no longer exists. Maple message says they are overwhelmed with calls and no chance to leave a message. No email address, couldn't find a website. No explanation, just an invoice. What kind of business is that?

It's amazing reading the comments. My mom and I are having similar issues. When the company took over NECC we got a phone bill and paid it on time. The next month we received a bill stating we didn't pay the last month fees and late fees were added on. Spoke to 2 customer representatives who were rude and unhelpful - said we were liars and that the first bill wasn't paid - even though we gave them transaction information! We then paid the new monthly charges but refused to pay the charges we had already paid the month prior. My mom got very upset about all of it and tried to call and clarify again - and the customer service agent was so rude, he made her cry and she got off the phone and just paid the already paid bill a SECOND time so she wouldn't be harassed anymore.
She then called a few days later to cancel the services. I told her that this wasn't right and we will be filing many complaints to get our money back! Then a few days ago we got ANOTHER bill - despite cancelling services and paying the first bill TWO times. I will try to contact customer services with a letter and detailed statements and proof of payment but if they do not refund the money my mom paid and actually cancel there services - I will contact BBB.

I am still pending to sort this out however stopped paying bills as something is fishy, stopped using the service mid Feb, i am still charged for calls I couldn't have possibly do as the time of the calls are not right, moreover the call records contain duplicates ...

I will join the club. Since beginning of July last year I'm not with NECC anymore. I do all my calls with my cell phone
and that is a different company. On March the 8 th I got a bill from Maple call. They billed me for one month 9.00 $
and than again for a second month another 9.00 $. With NECC I never paid more than 4 to 7 Dollars per month. Also with NECC my bill showed me all the details and numbers that I called.
I tried to phone them about 30 times from early in the morning till late at night, they never pick up.
( hi volume try another day) I will not pay this bill, I'm ready to go to the police. Something is wrong here.

I have the same concern. I received the first bill at the beginning of February. Called Maple and stayed on line for over 55 minutes. I finally got to talk to one of their reps. I was told to ignore the bill. I was told that they are trying to sort things out and I should not be getting any other bills. Guess what? boom I got a bill yesterday, March 5 and it was due yesterday. What shall we do?

I am in same situation. I was NECC customer and now I got invoice with some new charges from Maple Call.
Zoran

I got the same issue. The provincial institutions including police should protect us from this form of scam.

Serge

That is a serious concern that I have as well. It is not right, however it may happen unfortunately. :(

I am in the same situation, former NECC customer taken over by Maple Call. We have received a call mid-Jan in this regard, however I have seen no contract no terms and conditions, no current rates. I believe it is not much to ask to have visibility to my rates and to be correctly billed. It is the second time I have to complain about such take over (NECC took over Pulse Telecom company). Now, I have received a suspicious bill for apparently Dec01-Jan15 services, however charges are 3 times higher than expected (defying the simple math by adding my individual call charges attached to the bill). It is a shame that regular people like me are working a lifetime to be a good citizen, to pay taxes and keep a good credit score and now I am concerned my account will reach collection, because there is no way I am going to pay such bogus bills.

I am on the same boat, still trying to contact Maple call, no success. I had credit with Pulse telecom -7$, now it's gone and I have bill for 8$ from Maple call. I am curious if someone paid their bill or if this company have the right to give us to collection agency...

Discussion on 4 pages here:
Maple Call Inc — long distance calls

I am in the same boat as everybody else. I think we've been slammed. At least this is the term CRTC is using. Have a look here.

https://crtc.gc.ca/eng/phone/residence/chang.htm

I am filing a complaint with CCTS [protected] and won't pay the bill.

There is another thread with postings already if you would like to join the conversation

It started with me back in January 2019. They called me and said BlueTone is out of business and that I was their client. I told them clearly that I was not their client since I didn't even know who they were nd never signed a contract with them and I would not talk to them or anyone unless BlueTone informs me they were out. That didn't stop them and they started sending me invoices and email. I emailed them back with a request to cancel, then I successfully got though on the support phone and told them again. nothing helps.
Recently, 2 days ago on Oct 12 2019, a MapleCall employee called me to remind of the "outstanding balance", I told her again and she suggested to switch me to their cancellation department, where a guys with an Indian accent was making circles around me, saying that if I am not their customer he cannot cancel my account and 30 seconds later, to my "then stop sending me your bills", he would respond "if you are receiving our bills then you are our customer" and so on.
So, looks like numerous complaints to BBB and CCTS from other customers didn't stop these scammers from following their harassment business practices.

https://www.ccts-cprst.ca/for-consumers/complaints/methods-of-submitting-a-complaint/

Submit your complaint to the ccts e-mail: "response@ccts-cprst.ca"

After submitting our complaint, Maple Call had no option but to respond. Our account is now closed, all charges credited and zero.

Good luck to all.

Same thing with me too...Never requested nor signed up for anything from Maple Call Inc. but receiving bills for services I have not ever used. I do not even have any long distance since Pulse telecom stopped working. Please take my name off your records and stop sending me any more fraudulent invoices . I will not be paying any of them.

Never requested nor signed up for anything from Maple Call Inc. but receiving bills for services I have not now or ever used. Please take my name off your records and stop sending me any more fraudulent invoices . I will not be paying any of them.
The fraudlent Account number is [protected] and a fraudulent PIN 486880.
STOP THIS FRAUD IMMEDIATELY.

SCAMMERS! They just print invoices with fees only, even if you didn't make any long-distance calls and mail them out to landline numbers from a P.O Box address. Their toll-free number doesn't work. Here's another number to reach them: [protected]. This might work because I received a call from them.

I reported my case to CRTC. Here's the link:

https://www.ccts-cprst.ca/codes-stats-and-reports/procedural-code/

That's the only solution to our problems.

In February I got an invoice from maple call with no idea what it was. I called the number and they said that they are taking over necc services. I paid the invoice and they fixed some extra charges. Now I got another email with the same charges. Tried calling but the call doesn't get through. How can I disconnect the service.

If you have not yourself contacted Maple Call and agreed on their terms and conditions, then you should call them at +[protected] and ask them to take you out of their data base.

I took me multiple attempts to go through, but eventually I was put on a queue and talked to a representative. The representative removed the previous charges. Not sure if they actually took me out of their data base or not, but at least I won't be getting further invoices.

I am canceling Maple Call long distance service

The same scammers, Maple Call, they sent me a $82 bill for 45 days of service with them. Usualy I had like $10-$15/month with bluetone... I never sign any contract for long distance calls with anyone, but bluetone. Does anyone knows a layer to sue this company!?