Mavis Discount Tire
Reviews and Complaints

Saturday, October 15. I had a reservation at 11am. This was my 2nd time making a reservation to have a tire replaced. On Sunday, October 9, I had a 12pm reservation only to arrive and be told there were no techs.

I immediately went home and made a reservation for Saturday, October 15. My appointment was 11am. An african american couple came in after me. Three hour later the couple that came in after me, their tire was being replaced.

I went to the counter and inquired why was it that the couple that came in after me their tire was being replaced when I was there first. The manager then went to look at the service tickets , found mine and moved it to the top. Four hours later I finally had my new tire.

That is no way to treat a customer.

The Brookhaven Mavis really needs to work on their customer service and time management.

I will not go back to Mavis. You have lost my business.

Purchased four new tires on October 15, 2022. The statement included "Extended Warranty By Tread Depth" for $147.96. I told the manager that I did not want the extended warranty and requested a credit to my charge card. He told me that had to be approved by the home office. After two visits to the store in Wimauma, Florida, I have not received the refund.

My car began overheating. When I checked the coolant reservoir the cap was loose. I didn’t have any more coolant and had to get the car towed. I called Mavis to see if they worked on coolant systems and was told they do. They proceeded to put a “new reservoir” on the car but it started leaking at the same supposedly newly replaced reservoir. I’m not from this area and was driving through. I’ve been stranded in Bordentown since Friday.

On September 29,2022, Mavis tires and Brakes in Vernon Hills replaced all four tires for my 2015 Nissan Versa. When ready, I drove out and went on the highway to get back home. Once my car reached the speed of 45 miles per hour, the steering wheel and car started shaking very bad. I lowered my speed to 40 miles per hour and the shaking stopped called Mavis again and explained what was going on. The host told me to bring back the car to check it.He made a comment, which at the time I did not understand. He said not to worry and most likely a clip might have broken off from the lift or the drop. The next day, Sept 30 I went back. The tech came up front, took the keys and said that they will re balance the tires Once done I drove back home, and car was not shaking. I parked in front of my garage and noticed a tiny drip from the driver side. I thought it was from the AC, so I did not make much of it.The next morning October 1, a huge oil spot was by the driver's side about 10 " from the tire. I called them again and told me to bring the car back, I brought the car back on Oct 2 and dropped it off. The host called me and said all the transmition fluid is gone and I need to tow the car to a transmition repair shop. He claimed that they had nothing to do with the damage. The car is still there. I google the situation and find out that if a car is lifted too fast or dropped can damage the transmition.Also if they did not put the lift on the right spot, the transition can get damaged. It was definitely the mechanics mishandling the lift or negligent where he places the bars for the lift

My check engine light came on went to your store at 2701 Tyrone BLVD Saint Petersburg FLA. after a lot of money spent there. Light came back on. Took it back found more problems. Ok with that. What I'm upset with is the following.

1 They told me my battery was not at peak service, i told them i would take care of that. They put one in anyway. 2 they did a terrible job. copper wire is exposed no cap on terminals. Bad job. I have expensive wheels so i have locking lug nuts. My key for same is located in my center conceal. They did not call or ask me where it was. They broke it off and charged me for a new lug nut. Now i have to break the rest and buy a new set. 3 They never kept me in formed about status of my truck. total time four days without my truck. 4 After 3,601.00, my check engine light is on again. Now this is the second E-Mail I've sent.

I ordered tires and scheduled an appointment through Mavis. Upon showing up, first, there wasn't anyone at the front desk and when someone finally inquired about what I needed, I explained that I had an appointment for 4 tires to be mounted and balanced. The attendant looked at me like I was crazy and said that there was no way that he could take care of me. I asked him to call the other store, which was around 15 to 20 minutes away and after speaking with them, they affirmed that they could install my tires but the wait would be about an hour and a half.

I brought my car to the Mavis location in Mount Zion,Georgia start off needing brakes repaired. Then needing a master cylinder, next I needed to replace a brake booster. After receiving the wrong part for the master cylinder for a week straight they got the right part. After I bought the brake booster they still could not fix the car. I towed the car to another location in Stockbridge Georgia which in two weeks they still not could not fix it either. This is after they said they had fixed the car. When I drove it home the tires started to smoke and the brakes began to lock up. The Mechanic told me, when I brought it back, that he knew it would come back on a tow truck.which, till this day means it was my safe to drive and the put me and my family in harms way. Later the mechanic told me, he was not able to fix it because of all the stuff that happened from the previous store and said that they were going to take it to the Honda dealership to pay to get it fixed. After we got to the Honda dealership and after speaking to the regional manager, for several times. He approved and told me that he was going to get it fixed at the dealership. The next day I get a call from the dealership saying that they’re going to have it towed back to the shop they couldn’t repair it at all. Which is not what I asked for. This is still ongoing and I have not had my car since September 1, 2022. This whole time they would not let me have a rental or anything for me to get back-and-forth to work

Saturday, September 17, 2022 @ approximately 3:40pm. There was one (1) customer service man at the front counter & two (2) techs standing in one of the service bay doors. When I went inside & told the man at the service counter I needed a tire repaired, he told me they were booked up & would not be able to do the repair? I have done that work before myself & know the minute amount of time it takes to repair, remount & balance a tire, especially when there are two people standing in sight doing absolutely nothing. Not only did I go elsewhere, I bought a complete set of tires for my vehicle due to the excellent customer service received at the start & knowing those tires only had another 10K miles before needing replacing anyway! Not only did your store lose the repair, if customer service had been what it should, a sale!

I did get an oil change at Mavis Dilworth NC on July 13,2022. Three days later, when I was driving my car on a highway in Ohio, suddenly, I heard a horrible sound. A passing driver alerted me that my car was dragging a metal plate that was scraping the road and causing sparks. Immediately, I stopped, looked under my car and saw a big metal plate/sheet thing just hanging off from the front end of it. It looks like it's the lower engine cover. Immediately, I drove to the nearest mechanic shop, where they managed to remove it. The mechanic told me that it is a common problem when someone inexperienced changes the oil in Honda cars, since they require certain extra care. He asserted Mavis was responsible for the incident, and urged me to go to Mavis so they take responsibility for the replacement and installation of the part. Something I did as soon as I got to Charlotte. And that Mavis Dilworth half did because, they still haven't paid me for the Lower Engine Cover that I had to buy on at the Honda dealer. Jim, Mavis' manager, placed the piece in my vehicle (although there are still some bumper clips to install), but he had no idea how to refund me the money. He agreed to call me, and, for two months, every time I contacted them, they told me that they had not received any authorization from Mavis' main office to reimburse me for that part.

My name is Lloyd A Cole my complaint is about the service done on my truck at your mavis store at 2701 Tyrone Blvd Saint Petersburg Florida 33710. I went in your store with a check engine light, i have my own obs (obd) scanner and knew. what the problem basically was. They found some more problems, I was ok with that and gave my permission to fix same. after four days with little updates I called again, and was told it would be ready in the afternoon. 2,605.95 later, when i drove it off the lot, check engine light appeared again. Not upset i called and made an appointment for the next day they found more problems, ok with that. after paying an additionally 1,006.00 still ok with that. Here is the problem. they replaced my battery without my permission. while doing so they stripped the battery cable to re attach to the terminal leaving bare wire exposed. They removed my left front tire to do other work. I have very expensive wheels some i have locking lug nuts. Said key is in my truck. They found key and lost it and broke my locking lug nut.Now i have to replace them all. my truck had grease all over it. to make matters worse, my check engine light came back on 3,700 plus of work done. to no avail please help. I also was contacted by i assume your area supervisor never did a fallow up. thank you for listening

Everytime I take my van to Mavis I am giving the run around. I purchased tires and warranty for them, but when it's time to get them repaired I am put on the back burnner or given a lie about the tires. I was told a plugged tires was not that but I needed sensors. The next day the tire light came back on and the tire was flat. They not only did not fix the flat but got money for sensors that I probably did not need! Do not go there, they are a rip off.! They make up fake repairs to get more money.

I placed several calls to Manager Mike at Mavis, 1000 Highway 315, Jenkins Twp, PA 18702 the former Jack Williams Co to complain that tires I had purchased with the warranty of 50,000 miles (General G-Max AS-05) and only received 12,000 miles of service and already was in need of new tires. I am OCD in the care of my car and updated service always on rotation/alignments. I requested to be prorated for new tires. He stated to come into facility and they would look at tires. When I arrived at Mavis I was told by Chris I had to call General Co. Corporate myself and was given the phone # to deal with the issue myself. They stated they were no longer certified to prorate tires since they were no long owned by Jack Williams and now Mavis and I made a new purchase of tires for $911.96 at that date as my tires were in horrible condition and I was afraid to travel any longer with them. When I contacted General Corporation Customer Relations, I was told that they indeed (Mavis) did have the entitlement to prorate my tire and I should have been informed and could have received 75% discount off new tires of my choice made by General. I feel I was indeed taken advantage of by the men working at Mavis in not prorating my tires if they indeed did have that opportunity. I am extremely furious and believe Mavis and NOT GENERAL now should compensate me the 75% discount credit I am so much deserving of.

I had made a appointment 0n 9/7/2022 in Thomasville,Georgia for four tires at 8:30.I was there at that time and Robby found my appointment to have 4 tires.I sat there for an hour and he said i needed to have an alignment done so i agreed to that and then more time went by and then he wanted to do a power steering flush but i told him i only had enough money to pay for the tires and he said he would adjust my bill so they could do that wihich was $99.I thinking how could he adjust my bill so he could add this extra which I didn’t say go ahead.My husband and I was getting gas the next day and notice a tire was going flat so we went back to see what could be wrong with our new tires.The guy there check them and one of them only had half the amt.of air needed and the rest was low also.I waited two and a half hours to get these tires and that they could do this to a first time customer.The person told us we needed to wait in line if we wanted to complain.I need to be compensated for my time and for the work i did not ask for.I heard they try to do extra because they get comission if he can add on more work.

On 9/10/22 I took my Honda civic in for 4 new tires in Jackson,Ms. When the service was complete the lady asked me did I want free wipers to off set the price of the tires. I agreed to it. She also deducted $50+dollars off the total. When I ready ti leave I asked for the car key.She told me it was in the car,but it wasn't. I asked another employee . He walks away and sends a 3rd employee with the key broken. I asked what happened. He refers me back to the lady. She tells me I gave it to her broken which was a lie. She was very unprofessional. I told her she knew they broke my key. I will not recommend this store to anyone

Bought BF KO2’s from them for over $1200.00. They kept trying to get me to get other services done like power starting fluid change. They said it and my oil needs to be changed. Did both of them myself 3 weeks prior. Then I decline the extra warranty because the mfg warrant was good enough. As I was checking out and paying, the sales guy told me he gave me the warranty for free, and took the amount off the tire cost. Well I didn’t complain, what could I say. They were just trying to increase their metrics I guess because they are not really supposed to sell tires without a Warranty and or at least an illinment service add-on.

1.5 months later a friend of mine got sold 2 tires for his mini-van for a grand total of $650.00. They just added in all the extras without even asking. One being a TPMS kit for $40.00. His car didn’t have TPMS. This caused me to look at my invoice. Sure enough I got charged for TPMS also. My jeep doesn’t have TPMS either. So I went back and question the sales guy who was working and he said that’s just the rubber valve stems they installed ($96 cents x4) I said that they couldn’t have installed a TPMS kit like I was charged for ($40.00). He said that “corporate makes them do it, and he didn’t agree to it either, but that’s what they have to do. He refused to refund my $40.00 and I left and called the customer service number on top of my invoice. They eventually agreed to crediting the $40.00 back. Since this happened 2 other people in my family got scammed the same way after looking at their previous invoices. Never going back to them again. All they care about is pushing all the bull crap services that are almost “pure profit” for them. It’s so ”scammy”. I actually feel sorry for the associates who have to deal with the customer service issue from “aware” customers calling them on the “Bull Crap”.

Attached is an email explaining what happened to my car. I have been talking to and emailing Mrs. Ebony Bell since February 2022. Nothing has been resolved. Brought my Honda in for an alignment and the technicians damaged the subframe retaining tabs and bolts. I paid for the repairs and was without transportation for a month.

Seeking some response...

[protected]@msn.com'

[protected]

Tharis Word

Retired Vet

Mavis in Vernon Hills, IL. Dealt with Chris. Brought my car in for a leaky tire. Was told I had a nail in a sidewall and should replace both tires. That was $300+. AND they tried to get me to drive away with one broken wheel stud and one cross-threaded lug nut. They fixed those which REALLY ticked me off and told me what kind of a business they were running. Today, 5 days later, I glanced at the LF tire thinking I was glad I don't have to keep filling it up a couple times a week. It was obviously low and measured 19.5 psi. SO, it wasn't the tire after all. It wasn't a likely phantom nail in the tire. It's either a leak in my wheel (REALLY?) or a leak in the tire valve. Did they charge me for a new one but just reused the old one? In short, I've spent a lot of money to solve a simple problem. I will ask my usual mechanic for a referral. I will NEVER go to a Mavis again. And I will actively tell my friends to avoid Mavis. I will not give them an opportunity to make things right because they've shown me they make things wrong and try to get away with it.

On 8-3-2022 I brought my vehicle in for a wheel alignment. Vehicle was picked up same day at time of store closing. I brought my vehicle back on 8-4-2022 as the steering wheel was not centered and vehicle was pulling right after speaking with the manager Malik. At approximately 4 pm I received a call from store employee Mel. He advised he could not complete my alignment due to the vehicle missing the alignment pins. I traveled to the store and was able to observe that both passenger and driver side were missing alignment pins. I asked how could the employee from the day before would be able to complete my alignment, which he admitted could not have been done. I personally installed the missing alignment pins and new alignment bolts. I brought the vehicle back for alignment. Again the vehicle was still pulling to the right and the steering wheel was not centered. I once again spoke with Malik who asked me to bring the vehicle so he could check for himself. I arrived at the store at about 4:30. Malik advised me he was the only manager there and would not be able to help me. Malik advised me he would speak with his manager and would call me before he left work that day for a resolution. I did not hear from Malik. I called customer service on Friday, August 19th where I was informed I had a 90 day warranty and could take my vehicle to any Mavis. I asked customer service to speak with a regional manager and made an appointment at a separate Mavis store. I was able to finally have my vehicle aligned after visiting the Vineland store on south Delsea dr. I did not receive a call from a regional manger either. This has been a gross encounter for myself with Mavis, not to mention the distrust that has been instilled in me with your company. Not once did anyone say I apologize for the situation.