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Less than 18 months after delivery, our little used maytag washer failed. it would not fill with water properly, agitated the clothes dry and deposited water onto clothes already spun dry.
the maytag repairman replaced the "water level and temperature controller switch" (part #w10248240) during a 15 minute visit for a cost of $170.55, almost half the cost of the washer after rebates.
the repairman stated that this part fails frequently as there was a manufacturing defect and the parts are now made by a supplier in the us rather than in china as was originally the case. he also stated that he has replaced this same part up to 3 times in the same washers.
I called, e-mailed and wrote maytag for some sort of adjustment but was refused. customer service insists on the 12 month warranty and refuses to help even though there is evidence of a widespread serious manufacturing defect in this sensor relay.
my understanding is that this sensor relay is present in other models of maytag/whirlpool as well.
The complaint has been investigated and resolved to the customer’s satisfaction.
I own the Maytag Centennial Commercial Technology MVWC6ESWW1 washer...what a piece of junk! W10248240 Water Level and Temperature Controller has been replaced by service man THREE times in 2 years...all at my expense. Calls to Maytag "customer representatives" yielded NO positive results. I asked for a replacement part be sent to me as replacement is very easy...based on on-line video... Maytag's response was a "repairman" must replace this item...and I have to pay for service call (about $140 last time).
For all this I'd give Maytag and their products a "0" on a ten-point scale for reliability and service.
BE WISE...DON'T PURCHASE A MAYTAG!
I have a magtag Centennial commercial technology, The problem is when you put something in and close lid turn it on all it does is make a click noise, then nothing happens, 1 click is the lid locking. PLEASE HELP, ty Roy.
I have a Centennial commercial technology Magtag washer that will just make a clicking noise when to go to start washer, no water will come out. B one of the click is the lid lock.
Dear sir,
My name is Ayaz ashraf. I had purchase Washing Machine on 6June 2019. When i was started washing machine on 7June 2019, There was some problem to wash the cloth, i was complained to Whirpool customer care . On date 8June & 9 June may be engineer was come in my house, he check my washing machine, he say that default in your machine, please return your product. I request return to flipkart, Pickup van was come but he was not pickup my product due to tharmocal, My Tharmocal was wet. What can i do? Please solve my problem in quickly base.
I also attached invoice. Please check it.