McAfee
Reviews and Complaints

I was in the middle of my second year of anti virus cover. The renewal was done in May 2020. A few months after the renewal was processed and while working from home my subscription was cancelled. Your company left my work laptop open to threats without any prior warning. It took the best part of two hours to get anywhere and having to speak to 4 different members of staff from various department. The last representative i spoke with advised me that she was able to reactivate my subscription but her authority level only allowed her to reactivate for 1 month. As I was concerned my WORK laptop was open to threats I agreed on the provision someone contacted me to recife the issue. No one phoned. i only had a number of days left before the month was done so once again i had to start using my time to get an issue fixed that Macafee created. I was passed from person to person but no one was able to tell me why the subscription cancelled mid year. My main concern was that i now only had a few days left yet not one of the people i spoke with even offered to extend it to the correct renewal date. i was so fed up that i contacted and requested you cancel it there and then and a full refund be issued. The gentleman i spoke with agreed i had been having trouble and agreed to the full refund. He explained the refund would be proceed back to the card the initial payment was taken from. I explained that that card no longer existed because it was lost and a new one issued but he assured me that everything would be fine. that was on or around the 11 September 2021 As of today I have still not received the refund. i called a few days ago to be challenged by another of your reps who advised I needed to contact my bank. I contacted my bank before i was unlucky enough to get through to that agent. everything i said she had an answer for she was rude, spoke over me and either needs to be sacked or retraining. she made me so angry i ended up putting the phone down.

I do not wish to use McAfee any more.It has caused me many problems with vaults blocking attachments.
I have deleted all McAfee products that i am aware of.
Despite following all possible instructions to cancel and obtain a refund i find it impossible to succeed.
Have filed numerous requests over the last weeks and i have received emails from service request which only
instruct a repetition of action already taken.The last service advice was #1-[protected] 28th September.
Having also (as instructed) used the telephone line which was continually impossible to get reply.
When eventually getting a reply, the female voice said that she could not hear me.!

McAfee should cancel my subscription and issue refund.

On September 27, 2021 I received an email stating that my debit card was going to be charged for automatic renewal for $399.99. I do not have McAFee. But called just to make sure and cancel. The operator which originated from another country said I had to access my computer when I refused he cussed me out and hung up. Are you having problems with fraudulent emails? I would like a response from you . Thank you.

Dear Sir/Madam, I have been your client for years now. On 13th September 2021 I rang up your customer service telephone number to renew my subscription as I have been doing previously. When I spoke to customer service and asked them to make sure I am speaking to mcafee and they agreed. So I said to him I would like renew my subscription and he agreed. In short he lied as the name on payment came up differently then mcafee and he said he was reseller. Then I rang up mcafee again spoke to Christine with service no. 1-[protected]. I was told by Christine that I will get refund after filling the forms. Till today everyone I speak at your customer service they give me different details.

Here is the issue and how I have continuously addressed it to date without resolve.
We had purchased a Dell laptop in 2018 that came with Mcafee protection. It was expiring and I wanted to renew it, as we had all our devices set up from this subscription, and everything worked well. I was receiving emails to renew with pricing so I renewed it. Upon getting my statement I saw I was charged US funds and we live in Canada.

I called Mcafee in August 2021 and spoke to a gentleman who after discussion refunded my original purchase and then charged me in Canadian funds. He did explain that it was because the original Dell subscription was a US subscription even though we bought it in Canada..
He then said that he would put in to request for my online account country be changed (as county stated on top of page when logged into my account was US not Canada due to the original Dell subscription) as he was not able to do so (this is still not corrected)
As well for all the difficulties he extended my subscription until the end of September.

He then transferred me to the tech dept who remotely accessed my computer and installed the Total Protection to my laptop. He asked if I wanted to be transferred to another dept to assist me with adding my other devices to the new subscription as he was not able to assist with that or if I felt I could do it myself, like I did originally. I had been on the phone for over 3 hours at this point and as I had already had my devices, 2 tablets, 2 iphones, and another laptop at that time protected so adding the new subscription I felt I could do ot again without issue. He said give it a try and if you have any problems call support.

Since my original subscription expired the new current subscription….
So after trying different days, countless hours installing, deleting and reinstalling the app on the additional devices nothing worked. Every time I signed in to the additional devices my new subscription would NOT show it only states Free beside it.

So….. after 2 hours between the online chat then the telephone conversation, I was told that this had to go up a level and that I was speaking to the same man I spoke to in August. He said that they would receive the notes before they called with the information that we discussed. I expressed how frustrating it is, the countless hours this has taken at this point. He assured me I would receive a call tomorrow and asked me my availability, where I lived and the time zone (EST) and said I should expect a call between 11am and 12 pm, I even had him confirm the time. We confirmed my home # [protected] as the primary phone and even gave my cell as well.

Not a surprise I never got a call (and still have not) and that I sat all day waiting for so at 3:00pm called back myself.

After basically doing the exact same thing as I did for 2 hours the day before, I was told that he was unable to fix it and his "supervisor" was going to ensure it was taken care of.. then he said they had told me a call would be received by 5:00pm and he assured me someone would call, OBVIOUSLY NO ONE CALLED ME BACK.
Its now almost the end of the week, and I never received any call, no surprise.
The hours I have spent just trying to get my devices installed with the new subscription is ridiculous at this point.
Having customer service talk nicely with no results is not customer service. Although they treated this as a renewal I asked if the country change was causing the problem but all I ever get was its possible with no effort to actually correct it. I had asked if they could wipe it all out and just start it new from Canada and see if that worked…why am I guessing to fix your products issues?
Anyway, I have also sent some pics to assist…my laptop and my cell are the only devices with the active subscription, all the other devices it will not recognize it.
Thank you for your assistance however I can not express how disappointing this has been, Dan and Lori

McAfee renewed my subscription on the 17 of September.
Unfortunately for me I had already uninstalled McAfee and no longer have the Laptop.
I tried several times to cancel my subscription online and ask for a refund.
I have also tried the South African telephone number (+[protected]) and it seems disconnected.

All I keep getting are these 'Final Request. Response needed' emails (attached), when I ask for a Refund online.

Please assist promptly.

I purchased and utilized McAffee antivirus in the past. When it was time to renew, I had decided not to, since the program slowed down my computer intensely; also, I realized Win10 has Windows Defender software built in. Therefore, I did not renew, but they automatically charged my credit card and sent me a downloadable program -- which I never installed. I approached them about this, and they said my account had been set up for Auto Renewal -- I had ensured that my account was *NOT* set up for that, since I am on a budget and wished to decide to renew or not; I believe them to be participating in unscrupulous practices of auto-renewal. They refused to return my money, so now I am out of $119.99 plus credit card fees, and I have a program that I will never install.

Bought McCafee security program for IPhone. Got Maleware from website sites. Repeatedly asked McAfee to clean IPhone.

Bombarded by false information from maleware every 15 minutes asking me remove my Iphone calendar and (falsely) to renew my MCAfee subscription.

Trying to find McAfee customer service very difficult. The McAfee website is useless and does not allow me to contact anyone. No customer service email address for me to seek help from. The process was time consuming and designed to waste my time.

After much time searching the net, I finally found a telephone number for McAfee. When customer service eventually phoned me, it was rude and unhelpful. It failed to engage with me, answer any questions, failed to address any of the problems and hang up when I was asking for help. To be frank, customer service is shockingly bad, aggressive, unhelpful and useless. No steps have been taken to sort the problem or help me.

Please refer to my case - [protected], I called your customer support and called was picked up by an executive Vignesh, my question was simple as I am getting auto renewal failure pop-ups while I updated my credit card details last week, when did Mcafee tried to perform transaction on my card, he transferred the call to billing department with an assurance that he will remain on call while I get connected to next agent, In this case I was connected to a person name Priyadarshini and instead the line was very clear and I was able to hear her she just mentioned she is not able to hear me and put my phone on hold for 15 mins or more and eventually disconnected.

Is what we expect from your company being a loyal customer?

I have received unexpected renewal for McAfee® Total Protection - 5 Devices in US dollar price AUD $156.65.
It happened on 30/8/2021
Phone number [protected]
Same product available in AUD $ 79.95. I have rang McAfee Australia and received refund of AUD $150.98. But I have paid $156.65, I should get refund of balance $5.67.

On 07/13/2021 I signed up for McAfee protection and was charged $47.46.
On 9/10/2021 a message was received that my protection was renewed
at a cost of $299.99 - unless I. cancelled immediately - so I called the
company (by phone) and cancelled. On that call I learned that I had signed
a perpetual contract with McAfee - which I certainly had not, that the @299.99
had already been withdrawn from my Visa acccount.
And that eventually it might be refunded.
I do not want to support a company that is so greedy and rapacious -
no matter how good its serviced.

Dear Sir,
I am tired of the intrusive nature of McCaffey advertising.
I accepted McCaffey because I thought it gave me safety but I am fed up with it. I have removed the programme from my computer and now I would like my money refunded.
I would be grateful if you could ensure that I am not bothered again by McCaffey slogans etc.
Yours sincerely, Dr William Roberts

I responded to the renewal notice online and hoped that I had ordered protection for one year. My paypal account has been charged at £69.99 which is for two years which I definitely do not want. Please rectify this immediately.
The reference number is 9HS66709XY415770L
It is VERY difficult to communicate with your company and perhaps I should have a complete refund and forget your product.

John Fooks. ( [protected]@aol.com )

Tenho uma chave McAfee de antivirus para utilizar e não consigo introduzir. Sou informado que a mesma já foi utilizada.
Agradecia esclarecimento sobre este assunto, pois quando comprei tinha este prolongamento.
Segue em anexo documento comprovativo.

Mais informo que devido à impossiblidade de utilização desta chave para instalação do antivirus, não assumo quaisquer responsabilidade no caso de ter problemas.

José Nunes

Paid Rs.900 through State Bank of India on 30/7/2021, assuming it will cover three devices. Though it works on my Laptop, I am unable to install it on my cell phone. The subscription is valid till 9/4/2022. The whole process is not simple and I am unable to proceed with installation on my cell phone. The amount I paid is substantial for a retired person of 88 years old.
[protected]@gmail.com

I am getting messages that your service is going to be terminated due to non payment. My credit card show the payment has been made. I called your 866 number twice to resolve this both times had difficulty hearing or understanding the service rep. nothing came of my calls!
My e mail is [protected]@widomaker.com. My phone number is [protected].

Please make the adjustments or return my money, Jacqueline Booth

On April 14 2021 I bought a Dell PC, installed was Mcafee Livesafe 12 month subscription. About 1 month ago, in the beginning of August 2021, I started receiving various emails, sometimes more than 5 a day, in the name of Mcafee [ see attachments]. Even when I block these emails they keep coming back and everytime I do a Mcafee scan the result always is "No threats found". I think the usefulness of an antivirus program is protecting a PC and stopping that kind of emails. Before Mcafee I used the AVG free antivirus program and I never had this problem.

Matheus Maas
m.[protected]@chello.nl

Response by mail or email awaited to my Service Enquiry of 24th August 1-[protected] (updated to [protected])

Code(s) supplied by McAfee to verify my identity repeatedly rejected in my application for Identity Protection Service for my ACEL Swift 1 laptop powered by Windows 10S

Upon recieving yet another e-mail stateing I am at risk (still had a month to go) I purchased Mcafee total protection for 3 devices from Argos. I then downloaded it. As usual it told me to uninstall my 11 months old one and this new one loaded. But I cannot now play my games on facebook I keep getting "the content you requested cannot be displayed at the monent, temp unavailable, you may not have permission to view this page. This is happening on all my games! Now I have used Mcafee for quite some years, but why would I want a security device that does not allow me to play the games that i have played for years. I would like this to be sorted or my money back for Mcafee that is not providing what I want. I will try a different Security that DOES allow me to play my games . awaiting your speedy reply S Manston

I've been trying to renew my subscription multiple times but I keep getting this error message, "We're sorry, but something went wrong. Please try again".
Please help