McDonald's review: Bad customer service 64

another place for bad maccas customer service is at north parramatta. looks like its being run by junkies. cant tell the difference between the staff and the ho bos that go there. the staff are rude. they ask customers to open the door and they call customers as if they are calling dogs.

never going there again

I made a complaint at the Morrisett McDonalds in July 2011 about my daughter that had eaten a mcChicken burger in which as she was eating it and had nearly finished the burger i noticed that the chicken patty was still raw inside within a short time she began vomiting and i took the rest of the burger back to the morrisett McDonald's store and gave the burger what was left over to the store to be followed up and still to this day nothing has still been sent to me in regards to and inquiry about the action taken or a offer of letter in regarding apologises for the damages and the complete stress and agony that my 10 year old daughter had to go thru . The manager Paul still has not called me in regards to any other issue that they were supposed to i have rang on numerous occasions and still to this day 1 May 2012 i still have received not a dam issue of a sorry, nearly 1 year on these restaurants don't care who suffers as long as they get there products sold and they just move on without any kind of sympathy for there clients no matter which way the story goes i think that if more people start taking action against these restaurants that are not doing there jobs and not going thru proper procedure's and checking up on there staff at all times then they deserve to be sued wholeheartedly .

Courtney B

Albion Park Rail McDonalds is a waste of a building...my kids & I go there twice a week after my girl finishes her training...every time we go through Drive through they always stuff up...the other night we were asked to wait in Bay 1 for our order to be brought out to us...15 minutes later, i had to go & ask where our food was...there wasnt an apology, the very young manager took the chips out of the bag, renewed them with fresh ones...didnt even bother about the hamburgers..handed the bag to me & then asked if I wanted desserts...if I wanted bloody desserts I would have asked for them to begin with...then tonight they stuffed up with the drinks & had to ask for the right drinks, then when we got home my nuggets were missing...I tried for over an hour to contact the store through phoning...no answer...too bad if it was an emergency for one of their staff...These two times arent the first & probably wont be the last...But what I want to know is.. how do they cope when it is holiday time & they have all the people driving through going down the coast?...& as for all you staff members on here bagging customers & sticking up for your stores, you are as bad as the service you guys offer...i have been in the retail sector for many years & if I had the attitude you people have, I wouldnt last long in my job at all...& if I ran my shop they way that half the McDonald outlets do, i would be bankrupt cause customers just wouldnt come back...Most of you are young & get paid next nothing for the hours you put in but like the saying goes...Pay them peanuts & you'll get monkeys...Hope when you all grow up & become adults you will realise that the customer is ALWAYS RIGHT...

First of all,
Management can not expect 14&15 year old, s who are just starting in the work force to be trained and supervised by people not much older than them, to start with they have little life experience themselves.. These young people deserve & need full time ADULT supervision so they can have the right start in the workforce with a good working ethic and give them the chance to be the best they can, they deserve it so do the customers. I am sure McDonald's CEO 'S make billions of dollars each year, So wouldn't you think the most important first step should be professional customer service training ? Why are McDonalds not putting some of that money into Adult full time Supervisor positions in each store across the board, to over see these young people and give them the tools of the trade they so badly need. l go to work each morning past a McDonald's and sometimes call in to get a coffee, l do not have time for staff to dilly dally to say the least, each time it feels like the young person behind the counter has no enthusiasam when serving in general and it seems all to hard ! this then frustrates the hell out of me ! and each time it happens l feel the need to voice my disopointment in the service and how long it has taken to get one cup of coffee. Just a polite hi how are you would be survice there is no happy face and no bounce in their step, rule number one always make the customer feel special a smile can do that. The best customer service l have ever seen by far is BEAN SQUEEZE ! and they employ young people. Come on McDonald's your making billions of dollars be fair to your staff and the consumer lift your game. Regards Julie

This evening at 11.30 pm my husband my self and our two teenage children stopped at macdonalds on the f3 north bound on the central coast nsw we had just been to the cinema at tuggerah the service at macdonalds was non existant, the toilets were discusting the dust was so thick on the tiles that you could write your name in it .There was no toilet paper there was filth al over the floor the dyson air handdryer was black inside .T here was not a clean table in the resterant we had to clean one the bins were overflowing we left our coffee cups on the floor next to bin .When we did get our food 2x fish chips 1x happy meal an a cheese burger 2x coffees the fish was so hard that you could build a house on them they were cold and rubberish we would have complained there but ther didnt seem to be an adult there supervising we will never attend this macdonalds store again and will recomend to family and friends that they do the same `

MacDonalds - Frankston, Victoria. Awesome food advertising compared to what you get (see attached photos of Australia's Choice, Fish & Chips). They looked like overdone chicken nuggets from perhaps 2 weeks ago. Didn't dare eat them, could not tell you what it actually was.

McDonalds are getting worse not better! Stale buns, nuggets that are lukewarm, too much ketchup. If they want people to keep going to their store maybe they should improve what they are selling. This is one person who will not be going back to Mc Donalds and i know many more who are not going back either

Whether the kids at McDonalds are making mistakes, offering up sub par service or not filling your fries (first world problem you overbearing lazy gluttonous sloth) they get paid no where near enough to warrant such trivial complaints as mentioned above.

At least these kids are having a crack at life and staying out of trouble and are not drunk or high on drugs like the bunch of delinquents you expect to see hanging around a shopping centre or train station.

If I was working at McDonald's and had someone riding my ### all shift to work quicker and harder all for a measly $9 an hour you can sure as hell count on your complaint being met with total contempt. If you don't like the service - dont go, the food is junk anyway so get your ### in the kitchen and feed yourself something with nutrition or otherwise eat somewhere where pleasing service can be expected for the price you pay.

After reading some of the comments whoever works at mcdonalds fix your attitude.
Almost everyone works to supply for there familys and do not ### on a daily basis as much as mcdonalds staff.
I have kept a log on my orders from the 2 Hoppers Crossing mcdonalds over the past month with a few friends too. totaling 17 orders, 5 of which we lost over $3-7 worth of goods, almost ALL! the orders were dry burgers and cold soggy chips (one or the other), when i pay $10 for a meal i want food i can eat, not something im going to throw at the birds in the parking lot...and the staff wonder why its so messy...amazing.
Its getting frustrating because mcdonalds 5 years ago were far more polite, food was over 100 times better plus better value. If you want to jack the price then jack your service and quality, stop cutting corners or business will hit the fan.
With checking the order at the window: so many times there has been a car behind me and sometimes even ordering a single coke...but the staff hand me the bag and go 'have a nice day' and almost force you away from the window. then when you get home 10 mins later the food must be eaten or itl go soggy and crap (anyone that eats maccus knows this) if u check in the car park you need to line up and go through all the ### again, the staff hate it and the person paying an arm and a leg hates it too.
Im just an angry customer from the 'F'ing around i get all the time, but in saying this maccus does a great deal in Australia offering jobs to young people and allowing the experience for a career on many. the issue here is ensuring the staff are taught how to smile, be polite, take an extra minute to go over the order and not cry when a customer is angry.
thank you :)

Drive through instructions.
1. Ask for a receipt after you pay.
2. Refuse to drive to a waiting bay if asked.
3. Do not accept a refund if they refuse to serve you. You have a receipt proving purchase.
4. Do not drive from that window until you have checked your order.
5. And most importantly, take your time, enjoy the experience of watching the different reactions you'll get.

Ive never had bad experience since I start doing this. The kids enjoy analysing the reactions also!

Have fun!

There are heaps of flies inside mermaid waters McDonald Gold Coast please be aware

Hi my nickname is maxi. I am a mother if twin that leave 2-3 Street away from Mc.Donal in Liverpool Hume high way NSW. Which is sometime we drive past my babies wants her food from their which I don't want to buy but can't stop them from wanting it. So every times and most of each time that we went their, our order it doesn't seem like they checking our order and which our order wasn't that big like the others. But we had the bigger problems with this place all the time as first I'm not worry about it. But it seem everytime now they doing this to us. Which everytime we go my twin love to have 2happy meal with 3 nuggets each meal with Apple juice and add of just steam bun on it own but 2 of it with sauce a side and I might have 2grill chicken burgers one with meal one on it own with no sauce and more salad. Is It that very complicated to take my order and put it all together? I don't think so! But we always seem to end up without steam bun or toys or juice, Or my burger end up smash up it look like they just throw all the pieces of stuff that in a burger in it. Really I make one complaint for them to missing my kids buns and no chicken burgers when I order two of them I end up to give my burger to my kids and I stay without food for the night but I'm adult I can find something else to eat at home. Specially when I come back from work picking the twin up from child care or from friends house they always wants Mc.Donal. So I had to take them but I'm come though the part that I pay my money for my food but I don't get what I am suppose to get and with a single parent like me it very hard to put twin in the car and go back to it to get our food and what ring them up take them 3-4 weeks to send me a voucher but I try to say to myself to not worry about it cause it may busy but the time I usually went their was a night time at the most that not event busy around 7/8/9pm and my kids was tired so do I that the reason we didn't go back and tired of waiting on the phone to call them up but really I'm tired of them that they should checking their order before they give it to u. Specially with the family that have kids cause the kids distracted us and hungry and tired all together we trust u Mc.Donal customer service to check our order before u handling it to us. I work in the fast food too I do understand when it busy people do make mistake and I'm not complaint when it happen of busy time. But this mistake had to always be with my order such as a little order like this that is what I don't understand! Like tonight 16/08/2014 at 8.10pm it not busy at all and it raining so they still stuff my order up every time I finish work late and wanted to go home and if I decide to get Mc.Donal in my area before I go home I go their at Liverpool Hume Highway and this is what I get pay more for all the food that I am order. BUT I GOT FOOD LESSER THAN WHAT I SUPPOSE TO HAVE OF WHAT I AM PAYING FOR! WHY? But the Mc.Donal in Green Valley it much better and I'm taking about they very busy their and the waiting time fast and I wasn't waiting long big order that I was order cause they put the wrong order for me they change me a new one right away and give me Apple pie with a drink free cause I was order another extra but they give it to me for free just a small little mistake that I don't even care. But compare with Liverpool small order and they can't even do it promptly. What should they do right? Even they can check up how much time and money I spend on this place in Liverpool cause I used my card most of time for drive thou and you ( Mc.Donal Liverpool NSW ) will see how many time I go their and I might just get 1 OR 2 order right! Please do something about it! I hate to leave a negative feed back like this but which Mc.Donal is good I say it good.
Thank for your time
Your Sincerely, Kanokwan Sinothok.

I might actually have taken your complaint seriously if it wasnt for your horrendous use of the english language.
Working at McDonalds myself for the past 4 years, i have very little time for customers who mistreat a bunch of 16 year olds, all because we made a mistake on your order. I have no problem in helping customers out who approach the staff and explain the issue: i will do all i can to fix the problem so that you dont leave with a bad impression of our store. However, if you happen to be one of those ignorant and self-righteous consumers who takes to social media and internet forums to express your "disgust" in McDonalds, and yet will return to McDonalds the next day to find something else to complain about, you need to re-evaluate your life.

McDonald's is a resturant that my family really enjoyed over the years, but 350 Redbank Plains Rd, Bellbird Park QLD is one disgusting restaurant. For the past months now, every time we buy food there we find long hair in the food. I think the staff need to cover their hair for the safety of the people buying the food. We dont want get sick by eating the food that we love: well this last one so bad because we took our first order back because of hair and the other one that was given to us also had hair! Cover your hair McDonald's Billbird Park Staffs! We have pictures.

HELP I just ordered a fish burger it was a cold fish burger I got.
Please help us we are a long way away and it seems like head office don't care that you have the worst store in Australia in Allice Springs.
I don't want you to reply with the same tired speall we need action. I know you have had so many complaints and so far we see no action. I Sirgestion for you would be to get some one out here and see for your self. Put some effort in to job.

People who work at McDonalds at Sandgate Queensland Australia you have been shamed, we ordered two larges big mac meals to only find out they were the same size as an Cheeseburger, and your chips were very salty and cold, and we had to wait sooo long to get our food in the drive thru.

I have a complainte about to charters towers store Queenland you always have to wait or they don't have what you want l said that to the girl and she told me if l didn't like it because of the way l spoke her that she would refuse to sever me that made me laugh because they did't have any of the 4 things that l whated

Frankston maccas by far the worst I've seen. Junkies and meth heads congregate. Food is stale as if it had sat for an hour before we purchased it. Nuggets were hard and cold. And the Big Mac bun was stale. I actually spewed after later as a result of mild food poisoning. God knows what was in that putrid burger. Never again will I go back to that disgusting junkie filled poor excuse for a restaurant. The place should be bulldozed.

Darling harbour mcdonalds This is the third time we go sick from eating their having breakfast my friend got swollen arms and I was dizzy and nearly fainted the food is contaminated the burgers are cold and the eggs are terrible the RPA is 7 min away please get directions before eating as you could die from eating the food ... we are banking professionals working in darling harbour

McDonald at Cnr Cheltenham & Perry Roads, Keysborough VIC 3175 has huge problems with customer service and service. I have gone there at around midday on Sunday 5 of March 2017 to get 3 coffee late with two of my friends. I ordered 3 large coffee's in a glass. It took a girl and the supervisors/managers on duty Arshdeep and Nichole 1/2 hour and 3 attempts to get it right. Wow that was the biggest joke and stuff-up! I have never seen staff unable to make coffee latte in a glass even after been personally instructed how to do it .

First attempt resulted with coffee been provided in paper cups! Than the coffee was provide in 2 mugs and 1 glass and no plates and on a wet tray. On the third attempt it was done in a glass on a dry try and only 2 plates as they did not have plates at that location. When I asked the manager for the third plate he told me it was been used. I asked manager to show me where in the whole place was it been used. I was than informed that they did not have enough plates as it takes 3 weeks to get plates. Wow this was the same ### I was told in November and December last year when I happen to be there for the same order. Managers and staff at that location of Indian origins have no idea about customer service, hygiene or presentation. I made few pictures of what was eventually provided after I loost patience with lazy and untrained staff at that location. Two other customers come up to me and told me that this McDonald location has never got their orders right yet and they make tea or coffee 10 to 15 min before their rest of the orders arrive leaving coffee cold, NICE SERVICE. What a joke this store is when it come to customer service. I and my friends will never return back to McDonald for anything at that location or any other McDonald. With such a crappy service and 1/2 of drama just to get 3 coffee late was just a bad experience for which I was charged. What a joke McDonald. Time to do something about your customer service, lazy Indian management and presentation if you want people to return.

Just bought a big mac meal from maccas on maitland rd mayfield, funny thing though when I opened the bag the two patties were chucked in the bag and the chips upside down and scattered everywhere. the big mac box was closed so they didn’t just fall off. I called and the manager who was too busy to talk so she called back. she said sorry, we have spoken to the staff member and we can assure you the patties didn’t fall on the floor or anything so it should be ok to eat. I thought wtf I didn’t even consider them falling on the floor. the manager then said she would replace the burger. great I will drive the 5km back and enjoy the replaced burger with my cold chips and flat drink. I had a better idea, tell your staff to take pride and serve a meal that’s had some level of care put into it. but before I get any comments back from loyal maccas works who will say that they were probably far to busy to pack a pre cooked meal right, let me say your excuses are as good as your half [censored] attitude toward good service.

We go to Macdonalds Sunnybank Queensland frequently why is it that everything is cold .Berger, Chips, Pancakes, seems like its been cooked for so long and left sitting .It is discusting we complain about it butit never gets any better .Its got worse since they have started bringing it to the table you asked for food to be hot but it never gets any better. I asked three times for the fries to be hot but still came to the table Cold .This needs to be addressed our group of people that go there are sick of this .

It's not the first time me buying at mcd Chris Hani the service is always bad I've never got good service