McDonald's
Reviews and Complaints

On the 28th April I order a bigmack meal and a large milk shake and a few other meals like the family meal and they didn't put all the things and there was hair in my burger and the milk shake was off it didn't taste right please and it happened in pelican Park McDonald's and I ask to see the maneger and they didn't want me to and it's not the first or the second time and due to this I would like to say that the service is also bad we have to wait so long and get cold food

I have ordered 3 Big Mac Burgers Medium and 3 Oreo McFlurry with 2 Apple juice and 1 Orange juice at Clayville Mcdonald Olifantsfontein late around 19h:00 and I got the order at 19h:45, when I get home the order was incorrect, there was Regular Big Mac Burgers instead of 3 Medium Big Mac Burgers with no straws and sauces. the drinks I got 2 Sprite and 1 Coke instead of 2 apple juice and 1 orange juice, the whole order was just bad experience compared to the amout of money I spend R330

I was hired and completed orientation on 4/12/2023. I begin work on the following Saturday, then Sunday...I was told by manager on duty to be back Monday when I came in the main store manager was in. I asked for my clock in pin and uniform, I was then bullied by that manager with nasty looks and given a nonchalant response replying she has to go and judging my stance. Also saying to me I didn't have to come back if I couldn't wait. Very rude. And told me she was full for the day and I couldn't work that day. I then spoke with the shift manager who told me to be back Thursday 4/20/2023 when she work. I did that I came in time completed my job. Majority of employees played all day, stop taking orders to chill and complain the store managers family came and hung around for hours when we were closed in the inside, everyone including the shift manager was leaving coming back cursing horse playing smoking all kinds of unprofessionalism. I survived the madness. But a coworker dropped me off whom the store manager was harassing sexually has some sort of liking for so the Next day it rained profusely so I was running late called in to let the shift manager know.and I was told that the store manager said I couldn't work...she couldn't give me a direct reason...This is unacceptable.

At St Pete Beach Florida McDonald's on February 14, 2023, around 9:45pm,

I told my voice code at drive thru order telecom, a staff person claim he "don't know what that meant". I went to the window, Jeff and the staff person that claimed he didn't know what my order number meant, told me they are refusing to provide me service. I asked for my refund since I paid through the app. and they both refused.

I was told by another store in the area that Carlee is the General Manager

And James is the District manager over the store.

I have video footage of the two that refused my order in a racist discriminatory manner for no reason.

We sat in the drive thru for 10 mins and when we drove to the second window everyone was on the phone and Horse playing . We were told by the manager that the “system “ was down which caused them to erupt into laughter. This lady manager seems to always be there when the system is down. This is like the four or fifth time the system has been down with this certain manager. This happened April 15 2023 at 4 am

Incredibly busy chaotic store at Letchworth. Parked up and waited for a quarter pounder with cheese and fries. Arrived twenty minutes later both the burger and fries were cold ate them anyway as was so hungry after work. Felt if I took it back and complained I would have to wait at least another 20 mins. The Deliveroo orders were piled high and waiting they would have been cold too?

Hi, I ordered through the app and I wasn’t sure if it had gone through so I called the branch ( amounderness way, fy5) to be told they didn’t have it. So I ordered again. I called back and spoke to someone else to check it went through and explained I was told the first order didn’t go through. She said if a problem contact yourselves. Anyway my PayPal has had it taken it out twice! ( one I added and paid for ketchup but like always wasn’t received, so I didn’t even enjoy it!) Which I am so mad about as it’s made me overdrawn and I’ll get a £40 charge! So £80 for McDonald’s breakfast!

I was told they got it once. I received one meal but got charged twice! Here is the transaction. In images…..

Dear Sir/Madam,

Good morning

Trust all is well

Sent the following to Mc Donald Mauritius via the app and local website on Sunday 09th Apr 23 and Mon 10/04/2023 09:00 but no response to date. Grateful if you could please assist.

Thank you

Ashveen CHUMMUN

--

To The Manager of Mc Donald Trianon

Dear Sir/Madam,

Good morning

Hope this email finds you well.

I am hereby reaching out to report the bad experience we’ve encountered at Mc Donald Trianon yesterday, Sunday 09th Apr 23, basically because they had run out of tomatoes!

I find this unbelievable as there is presently no shortage per se of tomatoes on the market and moreover, few metres away there is a very big supermarket!

The Mc Donald fanchise is a very reputable international brand that operates under strict norms and quality standards as described in various places including your websites and I simply do not understand how our experience at Mc Donald, our family time and day all got spoilt!

I would encourage you to also check the CCTVs at the premises.

Summary of events as follows:

• Had planned a family day out to have lunch at Mc Donald

• We travelled to Trianon by car and reached the premises at around noon

• A young lady encouraged us to use the interactive screens to order our food

• Not having used these before, she showed us how to and actually input the orders for us

• I chose the Grilled Chicken Burger + Coke + chips + tomato + onions + cheese

• My family members chose theirs and we made payment

• We moved to seat ourselves but one of the seat was not clean and had to request her is she could look into it.

• There was some big fly also on the window pane and she took care of it

• When the food arrived, the young lady asked us if we would be interested in doing a survey re level of service to which we agreed

• By the time I finished the survey on the mobile and was going to eat, I realized that there was no tomato in my burger and instead it was onions + lettuce + cheese

• I reached out to her and she firstly said that I did not order tomato. I said no and asked her to check the receipt.

• She then took my burger back to the kitchen and I could see from my place how everyone looked into it, checked it, etc

• She came with it and said that there was no tomato unfortunately

• I said that’s not good and was not what I had orders (Perhaps some people can eat onions with lettuce but for me cannot eat that, could have eaten the onions if there was tomato)

• She asked how she can make this good and proposed to add another cheese, but I declined

• By this time, for hygiene reasons, I could not eat this burger that did the round in the kitchen (don’t know how many people handled it, etc)

• Another lady came over to talk to me and asked if she could change the burger but I declined and asked for a refund as I was not comfortable with ordering something after what had happened (not mean to be disrespectful but never know what angry staff can do!)

• I was refunded the cost of the burger and the cheese but not the coke and chips which were of no use to me as I was not eating anything there

• All our moods and our day got spoilt because of some tomato

• Thereafter, I had to purchase something else at the food court to eat.

I could have understood that there was no tomato had I been informed of this when I was placing the order and would have decided accordingly. Not being informed and be given something I had not technically ordered without consulting me beforehand is bad!

The young lady was very nice and helpful but how come she did not know that there was no tomato and did not inform me of this when she was entering the order herself on the screen + if something is out, staff should put some notice if they cannot take it off the interactive screens.

Eating out nowadays is not less of a luxury with how expensive life is at present and such level of experience is simply very disappointing.

I do not expect a monetary refund but I would appreciate that the management considers correcting this situation by offering us back our spoilt meal or some voucher that can be utilized in any of the Mc Donald outlets.

I do not see where to attach a pic of the order but the reference number was 2656.

Thanking you in anticipation.

Best Regards,

Ashveen CHUMMUN

Address: 43B Laplace Street, Rose Hill

Phone no: 5 498 9741

i went to mcdonald’s kuala terengganu around 4 in the evening on 9 April 2023 to buy some food and the way she took my orders was very rude and ridiculous . The face expression is not suitable for a staff to take someone’s orders . Kindly please change her to please change her to the kitchen or find another solutions due to this problem . My order number is 180 . Thankyou .