McDonald's
Reviews and Complaints

My partner and I visited Hervey Bay's McDonald on 19-10-2019 @ 08:41hrs, and ordered a Double Cheeseburger. We were number: 121.
The advertisement on television shows a large Double Cheeseburger, almost too big to take a bite from. When the burger arrived, it was so tiny, that a 2 year old child could have eaten it. The burger wasn't even even either, the top bun was almost off the rest of the burger. It was also dripping with fat. We were absolutely disgusted with your product. The buns were so small, and lettuce was limp! My pancakes were delicious, however my coffee was just warm, and as always, I specifically ask for "extra hot". This is so disappointing, as we love McCafe' coffee.

I have enclosed a photo for your viewing of the tiny Double Cheeseburger.

Thank you for your time in reading our complaint.

Trish & Don

I went to McDonald's at Moorebank today and ordered McFlurry and large coke got to pick up in drive thru and the staff member leaned over and dropped the order all over me the coke opened up and all over my lap my upholstery and my mobile phone.i looked up and she was gone then another girl came up which was the manager and told her what happen and told her if the mess and damage to my seat and phone and wiring in my car no apology or anything I have taken photos of this and I'm going to get quotes on the damage I will be taking this further

A terrifying experience happened to me in a McDonald's restaurant. On Saturday October 12, 2019 I was in the restroom of your McDonald's at the Florence, Italy train station. I was in this bathroom with 2 other women when the pocket door to the washing area would not slide back open and we got trapped! For 45 minutes we were locked in the 5'x5 1/2' area while inept company workers tried to get the door open even though they were not doing the correct things to get the door to slide back open.

In trying to open the pocket door they had gotten it off the track and the 2 Italian ladies inside with me kept explaining to these men that the door was 1+ inches lower on the right corner than the left but they just kept hitting the door with a hammer ( or something similar) or putting a very thin screwdriver under the door in a feeble attempt to get the door back in the track. The police were called after 30 minutes but that was of no help.

One of the women trapped with me was getting very upset as I also was. After 45 minutes somehow the door was prided open and we all immediately got out of there! No one around spoke English (I'm American) so I don't know if they wanted to apologize or what my concern was get away from that terrifying experience and seeing my husband, he was not allowed to even come down to the door to check on me, the worker just keep insisting he pay .80 euros if he wanted to go there!

I can not begin to express how scary and totally upsetting this experience was. No matter where in the world a McDonald's restaurant is every part of that building should be in excellent working condition.

I pray that this facility will be inspected so this unnerving and extremely stressful incident will not happen to anyone else, legal action could be taken if it does.

Becky Shaw
St. Augustine, Florida USA

At around 15:00 on 28-Sep-2019
Apple (I saw the name from her name tag) was servicing an old man and said, Do u have any xx card? The old man replied Yes I have. Apple raised up her voice, looked unfriendly and said, I asked u many times before and u did not give me any response, now u said Yes u have?! She pointed to his helper and said: u better assist him to order. After the order, Apple directly said $37, instead of Thanks $37. The old man looked to his helper and asked, how much? I can't hear clearly, and his helper talked the amount for several occasions and finally she just showed him some hand signal. I'm no sure if Apple encountered something from this man before I entered. However, in my opinion, it's really a bad service and attitude i've ever seen in McDonald's and we are talking about she is in a manager/leader position. She really breaks the image of McD and I feel full of scare from her activities. Even I only know the second part of their conversation, I can't understand why she needs to scold the man and not fully assisting him. She is not working in a service industry? So no need to RESPECT and give good service to CUSTOMERS? I can't see any bad words from the man since I entered.
I've sent a complaint letter in Chinese via FB messenger to the service team from McDonald's Macau. However I know they've already have a look on my complaints, but they did not reply me after a day. I hope this complaints-board can give me a response, otherwise I will have further action against this case.

Buying coffee, on main street, then the security guard is mentally retarded challenging a white guy, tall, fat, sort of, but not fat, starts touching my suitcase, and I was sitting there, having bought a coffee, last week, I moved to the other chair on the back of the restaurant, he follows me there, starts saying I am going to talk to you for 2 minutes, I moved away from that area, I warned him to leave me alone, he not the people to follow me for, he is a very mentally ill car thief some sick type of break and enter person, I do not know or like, he is very ill, you should not let allow deceased persons work at mcdonalds that follow total stranger, and lies all the time and how can you follow a coffee? He is not the possible buyer. I will never go to that mcdonalds. He stalks to the corner of the main street, today, 3pm or 2pm, or 1pm, or so, 2pm, it was 2, he is sick, a rush walking running almost, I think he wants to hit me and rob me, leave me alone, I yelled at him, he is wearing a dark blue jacket, someone else, is told he is mentally retarded and he walks runs like to the back of the cn train station and follows cars there? He should be fired, maybe he's the one breaking and entering windows and stealing cars too? There is no reason to follow me says iran, do not come to me! Crazy people out of their minds making trouble. That's what he is retarded. So then I buy a big mac, it is spoiled, sour tasting I thought it was good, taking it for granted? Grant is his name at the other mcdonalds, do not follow me, then I have a stomach ache it's expensive, to buy, it is not edible. Then I try again, two nights ago, that was the other night, before, then I buy a cheeseburger, extra beef, it is also, no good, it is making me sick in the stomach, not good, on 21, sept, 2019 5.89 + 1.79 order 26034 total spent 8.06, it is not good to digest. I question if it was fresh and was left on counter and it is not hot, piping hot! Pop is no acquiring to big mac, is a total loss. I want a total refund. I bought it at 09:14:07pm please tell them to give me my money back, I will go over there on my way back to my place. And the cheese burger. I do not appreciate what I cannot get worst sick from, I had to buy advil and take care of it. It is not healthy. You should do something to get health safety checked. No one can serve hamburgers that are spoiled or not edible. I want my money back. I'm going to ask for it. I would take other replacements of that type of purchases. And please make certain that no one comes to me about the dirty security guard, he's retarded. Car thieving is a crime. There is absolutely no reason to do that to me

I want to complain your service crew named Joshua Ceda, in Mcdonalds Sta. Mesa. My Mom and my son took our lunch today around 11 am and we ordered 3 sets of 1 pc. chicken with fries and soft drinks. Cashier told me to wait 20 mins before they serve our orders and when my orders arrived I notice that one of the rice is cold as if it is not new cook rice, so I told the service crew to replace my cold rice to a new cook rice and still he gave me the same rice that I gave to him and one of the managers come to tell me that she will replace my rice to a new cook rice but I saw her that she only put it in the microwave to re-heat. I'm so disappoint that she did not replace my rice but instead re-heat the rice that I gave to them. And they told me again to change the rice and the crew told me that "Ayan hindi na yan ininit bago na yan"(here's your new rice, its not re-heated) I get mad and ask him are you mad at me?! but he neglect me and went to the kitchen. So I shouted him because I'm really disappointed to what their service they had shown to their customer. I Hope you'll make actions for this kind of service they had in mcdonalds sta. mesa.

Sincerely yours,

Josephine Espinosa