McDonald's’s earns a 1.6-star rating from 2918 reviews, showing that the majority of fast-food enthusiasts are dissatisfied with dining experience.
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rude employees
On 10-19-2019 at 4am, I decided to stop for breakfast at the McDonald's right in front of the hospital I work at in Birmingham. I arrived at 4:01am and waited to order in the drive thru. Only one vehicle was ahead of me and no others around. After the vehicle ahead of me placed their order, they pulled around. I was told to "hold on a min". At 4:10am, I wa...
Read full review of McDonald'sdouble cheese burger
My partner and I visited Hervey Bay's McDonald on 19-10-2019 @ 08:41hrs, and ordered a Double Cheeseburger. We were number: 121.
The advertisement on television shows a large Double Cheeseburger, almost too big to take a bite from. When the burger arrived, it was so tiny, that a 2 year old child could have eaten it. The burger wasn't even even either, the top bun was almost off the rest of the burger. It was also dripping with fat. We were absolutely disgusted with your product. The buns were so small, and lettuce was limp! My pancakes were delicious, however my coffee was just warm, and as always, I specifically ask for "extra hot". This is so disappointing, as we love McCafe' coffee.
I have enclosed a photo for your viewing of the tiny Double Cheeseburger.
Thank you for your time in reading our complaint.
Trish & Don
service
Below is my original comment from 10/12/2019: I just returned home from Store number 22086 in Lynn MA. Once again, they left an item out of my order. An egg mcmuffin this time. I have had to return to this store on 2 other occasions to pick up items that were missing, I am not going back again! I would like to be given this item next time I go by that way...
Read full review of McDonald'sservice
I went to McDonald's at Moorebank today and ordered McFlurry and large coke got to pick up in drive thru and the staff member leaned over and dropped the order all over me the coke opened up and all over my lap my upholstery and my mobile phone.i looked up and she was gone then another girl came up which was the manager and told her what happen and told her if the mess and damage to my seat and phone and wiring in my car no apology or anything I have taken photos of this and I'm going to get quotes on the damage I will be taking this further
facilities danger
A terrifying experience happened to me in a McDonald's restaurant. On Saturday October 12, 2019 I was in the restroom of your McDonald's at the Florence, Italy train station. I was in this bathroom with 2 other women when the pocket door to the washing area would not slide back open and we got trapped! For 45 minutes we were locked in the 5'x5 1/2' area while inept company workers tried to get the door open even though they were not doing the correct things to get the door to slide back open.
In trying to open the pocket door they had gotten it off the track and the 2 Italian ladies inside with me kept explaining to these men that the door was 1+ inches lower on the right corner than the left but they just kept hitting the door with a hammer ( or something similar) or putting a very thin screwdriver under the door in a feeble attempt to get the door back in the track. The police were called after 30 minutes but that was of no help.
One of the women trapped with me was getting very upset as I also was. After 45 minutes somehow the door was prided open and we all immediately got out of there! No one around spoke English (I'm American) so I don't know if they wanted to apologize or what my concern was get away from that terrifying experience and seeing my husband, he was not allowed to even come down to the door to check on me, the worker just keep insisting he pay .80 euros if he wanted to go there!
I can not begin to express how scary and totally upsetting this experience was. No matter where in the world a McDonald's restaurant is every part of that building should be in excellent working condition.
I pray that this facility will be inspected so this unnerving and extremely stressful incident will not happen to anyone else, legal action could be taken if it does.
Becky Shaw
St. Augustine, Florida USA
going to the back of the line
Today about 12:03, October 14th, I ordered a #3 large combo with a coke, so naturally the girl at the window entered a bacon quarter pounder and I was given the wrong price. When I got to the pay window, she said "Bacon quarter pounder?" and I said no. My order was corrected and my price was correct. When I got to the food window, I was asked to pull...
Read full review of McDonald'semployee and manager (fraud) identity theft
Well i was looking for a job and i went to mcdonald's for a walking interview, and i ask the manager is he still doing interview at this time?. He said OH NO! and the Staff manager said don't be rude just come at 2:30 or 3:00pm and this happens week ago (Oct. 2. 2019). So i came back and a lady interview you me but i was expecting the manager but i was a...
Read full review of McDonald'sunethical behavior from a female staff in red tee seemed to be manager called apple
At around 15:00 on 28-Sep-2019
Apple (I saw the name from her name tag) was servicing an old man and said, Do u have any xx card? The old man replied Yes I have. Apple raised up her voice, looked unfriendly and said, I asked u many times before and u did not give me any response, now u said Yes u have?! She pointed to his helper and said: u better assist him to order. After the order, Apple directly said $37, instead of Thanks $37. The old man looked to his helper and asked, how much? I can't hear clearly, and his helper talked the amount for several occasions and finally she just showed him some hand signal. I'm no sure if Apple encountered something from this man before I entered. However, in my opinion, it's really a bad service and attitude i've ever seen in McDonald's and we are talking about she is in a manager/leader position. She really breaks the image of McD and I feel full of scare from her activities. Even I only know the second part of their conversation, I can't understand why she needs to scold the man and not fully assisting him. She is not working in a service industry? So no need to RESPECT and give good service to CUSTOMERS? I can't see any bad words from the man since I entered.
I've sent a complaint letter in Chinese via FB messenger to the service team from McDonald's Macau. However I know they've already have a look on my complaints, but they did not reply me after a day. I hope this complaints-board can give me a response, otherwise I will have further action against this case.
service
Okay so I'm not the type to normally complain or write reviews, in fact this is the first time I've ever complained about service but when it happens constantly than I think something needs to get done. Being that said I'm pretty much a regular at this location. I go in every morning before work to purchase 4 which is a sausage mcmuffin, a burrito, a hash...
Read full review of McDonald'sthe whole picture: coffee served with only hot water/cold prepared food/bad customer service toward the public!
The other day, I went into McDonald's and ordered two hot coffee's and got two hot boiling water? No Coffee? I also ordered two hamburger meals with fries and got cold (uneatable) food? I spoke with the Manager of the McDonald's store that's inside the (3000) Walmart store at the Agincourt Mall (3850 Sheppard Ave., E.) location. The McDonald's Manager wa...
Read full review of McDonald'sretarded security guard is smashing a napkin and following a stranger
Buying coffee, on main street, then the security guard is mentally retarded challenging a white guy, tall, fat, sort of, but not fat, starts touching my suitcase, and I was sitting there, having bought a coffee, last week, I moved to the other chair on the back of the restaurant, he follows me there, starts saying I am going to talk to you for 2 minutes, I moved away from that area, I warned him to leave me alone, he not the people to follow me for, he is a very mentally ill car thief some sick type of break and enter person, I do not know or like, he is very ill, you should not let allow deceased persons work at mcdonalds that follow total stranger, and lies all the time and how can you follow a coffee? He is not the possible buyer. I will never go to that mcdonalds. He stalks to the corner of the main street, today, 3pm or 2pm, or 1pm, or so, 2pm, it was 2, he is sick, a rush walking running almost, I think he wants to hit me and rob me, leave me alone, I yelled at him, he is wearing a dark blue jacket, someone else, is told he is mentally retarded and he walks runs like to the back of the cn train station and follows cars there? He should be fired, maybe he's the one breaking and entering windows and stealing cars too? There is no reason to follow me says iran, do not come to me! Crazy people out of their minds making trouble. That's what he is retarded. So then I buy a big mac, it is spoiled, sour tasting I thought it was good, taking it for granted? Grant is his name at the other mcdonalds, do not follow me, then I have a stomach ache it's expensive, to buy, it is not edible. Then I try again, two nights ago, that was the other night, before, then I buy a cheeseburger, extra beef, it is also, no good, it is making me sick in the stomach, not good, on 21, sept, 2019 5.89 + 1.79 order 26034 total spent 8.06, it is not good to digest. I question if it was fresh and was left on counter and it is not hot, piping hot! Pop is no acquiring to big mac, is a total loss. I want a total refund. I bought it at 09:14:07pm please tell them to give me my money back, I will go over there on my way back to my place. And the cheese burger. I do not appreciate what I cannot get worst sick from, I had to buy advil and take care of it. It is not healthy. You should do something to get health safety checked. No one can serve hamburgers that are spoiled or not edible. I want my money back. I'm going to ask for it. I would take other replacements of that type of purchases. And please make certain that no one comes to me about the dirty security guard, he's retarded. Car thieving is a crime. There is absolutely no reason to do that to me
the other cheeseburger hamburger I have to find the receipt of it, costs me 3.85 cents, I want my money back. a total refund please. it is not good. they should give you a replacement substitute of something in restaurant, it's useless to be doing this, there is many complaints, why it takes me the time to find a receipt, I would rather not have this trouble. Please do something about the Security guard, lieing filthy stinking following the wrong person. Get LOST.!
burger
I normally wouldn't say anything but I can't help it. So this restaurant has an A 100 health score and the burger literally tasted like poop. I've aeten there before and didn't have a problem. That's really gross especially if you have a 100 health score. Only certain parts of it tasted like that and not the whole entire burger. If something tastes like poop that's not even possible, that's just gross!
Read full review of McDonald'scold rice
I want to complain your service crew named Joshua Ceda, in Mcdonalds Sta. Mesa. My Mom and my son took our lunch today around 11 am and we ordered 3 sets of 1 pc. chicken with fries and soft drinks. Cashier told me to wait 20 mins before they serve our orders and when my orders arrived I notice that one of the rice is cold as if it is not new cook rice, so I told the service crew to replace my cold rice to a new cook rice and still he gave me the same rice that I gave to him and one of the managers come to tell me that she will replace my rice to a new cook rice but I saw her that she only put it in the microwave to re-heat. I'm so disappoint that she did not replace my rice but instead re-heat the rice that I gave to them. And they told me again to change the rice and the crew told me that "Ayan hindi na yan ininit bago na yan"(here's your new rice, its not re-heated) I get mad and ask him are you mad at me?! but he neglect me and went to the kitchen. So I shouted him because I'm really disappointed to what their service they had shown to their customer. I Hope you'll make actions for this kind of service they had in mcdonalds sta. mesa.
Sincerely yours,
Josephine Espinosa
I want to complain your service crew named Joshua Ceda, in Mcdonalds Sta. Mesa. My Mom and my son took our lunch today around 11 am and we ordered 3 sets of 1 pc. chicken with fries and soft drinks. Cashier told me to wait 20 mins before they serve our orders and when my orders arrived I notice that one of the rice is cold as if it is not new cook rice, so I told the service crew to replace my cold rice to a new cook rice and still he gave me the same rice that I gave to him and one of the managers come to tell me that she will replace my rice to a new cook rice but I saw her that she only put it in the microwave to re-heat. I'm so disappoint that she did not replace my rice but instead re-heat the rice that I gave to them. And they told me again to change the rice and the crew told me that "Ayan hindi na yan ininit bago na yan"(here's your new rice, its not re-heated) I get mad and ask him are you mad at me?! but he neglect me and went to the kitchen. So I shouted him because I'm really disappointed to what their service they had shown to their customer. I Hope you'll make actions for this kind of service they had in mcdonalds sta. mesa.
service
Ordered 20pcs chicken nuggets for my grandchildren after receiving my order I pulled ahead and checked my order, there was only one box of 10 so I pulled back around probably 3 to 4 minutes time and told the same young man that I had been shorted a box of nuggets not a big deal right. Do you usually ask for the order back to see if it was actually short?...
Read full review of McDonald's and 1 commentunwelcomed guest
I find that people are bringing their dogs in baby carriage or just walking in with them and ordering food to eat in. I find this to be a health related subject for those who have allergies to animals or not. Not sure what their policy is but they do not clean tables after the owners leave The next people in will have to sit in dog hair and have their food...
Read full review of McDonald'sdid not receive part of my order and also the fries were really cold
On 9/14/19 I went thru the drive thru at McDonald's #6521. It took a while but finally I got my order. When I opened the bag, I found out that I received 1 of my sandwiches but not the other 1. And the fries I ordered were really cold. I feel that since I ordered the 2 for $3 deal that I should be owed the $1.50 for the sandwich I did not get and a...
Read full review of McDonald'sbreakfast / lunch should be 9:00
Macdonald's breakfast all day allows people to sleep in and still get breakfast. Only problem I is many people start work at 6 or7:00. These people, myself included have a break around 9:00. We HADbreakfast and looking for something else. god forbid we come in before your predetermined "lunch". PLEASE CHANGE TO 9:00 At least.
Macdonalds has often been accused of promoting obesity and I can't wait to hear THAT debate once again over the breakfast all day policy, allowing people who don't work to be even more lazy and staying in bed to whatever hours of the day and then be able to STILL get their breakfast.
As for myself I really don't care what other people do but when
I go in accidentally a bit early and am told under no uncertain terms that I absolutely can't get a cheeseburger or a McChicken until exactly such and such a time and I'M RIGHT THERE BUT EARLY I have to think that SOMETHING IS REALLY SCREWED UP ABOUT THIS.
9:00 would be a great start and maybe you can get some people back that already changed to other places like BURGER KING ‼️
incorrect order and cold food
Hi there,
I am extremely disappointed to inform you about my recent visit to McDonald's. I ordered 3 chicken big tastys fries and a coffee. I am shocked to say the food was in edible. Not only was it not what I ordered (I received 3 beef burgers instead of the chicken burgers) but it was stone cold. Quite frankly the only thing consumed was the coffee. From both an environmental and ethical standpoint three of my family do not eat beef. Therefore we could not eat our dinner.
I hope you can see how deeply frustrated I am with this shocking experience and would like a full refund. I look forward to hearing from your complaints team soon.
Regards
Cameron
[protected]@gmail.com
employee doesn't wear gloves when they make the order
To whom it may concern: This morning When I purchase my McGriddle the I notice that the lady that makes the order is not wearing gloves at all. I told the Jazmin, that is a HEALTH Issue, the lady that was making the other was doing something else before she was making the order. I don't know if McDonald Enforces wearing glove for the employees that make...
Read full review of McDonald'scrunchy chicken sandwich
Tuesday, July 9th we ordered a drive thru meal.I got the Quarter pounder meal combo, my wife ordered the Chicken bacon ranch combo, with poutine and a coke.Chicken grilled.When we got home, we found they got her sandwich wrong and gave her the CRUNCHY chicken instead.She started eating it and the very first bite, got something very hard stuck in her gum...
Read full review of McDonald'sMcDonald's Reviews 0
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About McDonald's
With over 38,000 locations in more than 100 countries, McDonald's serves millions of customers every day. The company's menu features a wide variety of items, including burgers, chicken sandwiches, salads, breakfast items, and desserts. In addition to its traditional menu, McDonald's also offers seasonal and limited-time items, such as the McRib sandwich and the Shamrock Shake.
McDonald's is committed to providing high-quality food and excellent customer service. The company uses only the freshest ingredients and has strict standards for food safety and quality. McDonald's also offers a range of options for customers with dietary restrictions, including vegetarian and gluten-free options.
In addition to its food, McDonald's is also known for its innovative marketing campaigns and iconic branding. The company's famous "I'm Lovin' It" slogan and jingle have become synonymous with the brand, and its advertising campaigns have won numerous awards and accolades.
McDonald's is also committed to giving back to the communities it serves. The company has a long history of supporting local charities and organizations, and has donated millions of dollars to causes such as education, health, and environmental sustainability.
Overall, McDonald's is a beloved and iconic brand that has become a staple of the fast-food industry. With its commitment to quality, innovation, and community, McDonald's is sure to remain a favorite among customers for years to come.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you experienced with McDonald's. Make it specific and clear, such as "Incorrect Order at McDonald's Downtown Branch" or "Poor Customer Service at McDonald's on Main Street".
4. Detailing the experience: In the complaint details section, describe your experience thoroughly. Include key areas such as:
- The specific location and time of your visit to McDonald's.
- The nature of the issue, whether it was related to food quality, hygiene, customer service, or any other relevant aspect.
- Describe any transactions, including order numbers, receipts, or any other transactional evidence.
- Detail the steps you took to resolve the issue, such as speaking with a manager, and the response you received from McDonald's staff.
- Explain how the issue has personally affected you, whether it was a health concern, financial loss, or any inconvenience caused.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, photos of the product, or correspondence with the company. Do not attach any sensitive personal information that could compromise your privacy.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you may have incurred as a result of the issue. In the 'Desired Outcome' field, specify what you would like McDonald's to do to resolve your complaint, such as a refund, an apology, or a corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
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9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Be prepared to engage with any follow-up questions or requests for additional information from either ComplaintsBoard.com or McDonald's representatives.
Overview of McDonald's complaint handling
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McDonald's Contacts
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McDonald's phone numbers+1 (800) 244-6227+1 (800) 244-6227Click up if you have successfully reached McDonald's by calling +1 (800) 244-6227 phone number 8 8 users reported that they have successfully reached McDonald's by calling +1 (800) 244-6227 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number 5 5 users reported that they have UNsuccessfully reached McDonald's by calling +1 (800) 244-6227 phone number23%Confidence scoreUnited States+1 (888) 424-4622+1 (888) 424-4622Click up if you have successfully reached McDonald's by calling +1 (888) 424-4622 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (888) 424-4622 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone number 2 2 users reported that they have UNsuccessfully reached McDonald's by calling +1 (888) 424-4622 phone numberCanada+44 370 524 4622+44 370 524 4622Click up if you 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(312) 291-9224 phone number 0 0 users reported that they have successfully reached McDonald's by calling +1 (312) 291-9224 phone number Click down if you have unsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone number 0 0 users reported that they have UNsuccessfully reached McDonald's by calling +1 (312) 291-9224 phone numberUnited States8800 707 44998800 707 4499Click up if you have successfully reached McDonald's by calling 8800 707 4499 phone number 25 25 users reported that they have successfully reached McDonald's by calling 8800 707 4499 phone number Click down if you have unsuccessfully reached McDonald's by calling 8800 707 4499 phone number 13 13 users reported that they have UNsuccessfully reached McDonald's by calling 8800 707 4499 phone number32%Confidence scoreRussia
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McDonald's emailsmcdonalds.customercare@us.mcd.com100%Confidence score: 100%Support
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McDonald's address110 N Carpenter St., Chicago, Illinois, 60607, United States
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McDonald's social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 07, 2024
Most discussed McDonald's complaints
Workers couldn't understand englishRecent comments about McDonald's company
Treatment a ordering windowOur Commitment
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