Menards
Reviews and Complaints

Special ordered steel patio doors, first rain the water ran inside. Went thru Menards and turned in a complaint form. Discovered Menards owns Mastercraft also, but they pass the buck to Mastercraft. They offered to send new window glass and seal frame for me to repair it. What a rip-off! Local Menard employees informed me this is a common action from them and advised to buy a better line next time with a real warranty.

Company advertised snow blower at a very attractive price (after rebate). 9:00 a.m. on the first of a three-day sale and none are in stock. Staff does not indicate more are on order. Of course, alternative higher priced items are readily available.

My husband purchased Zinser Primer from the Menards store on the East side of Appleton. Didn't need it so he was on the West side of Appleton and decided to return it to the Menards store closest to where he was. He went into the store and up to the "customer service" counter with his return along with the receipt and was told they wouldn't take his return because it came from the east side store. It really shouldn't make a difference since they are completely computerized What a bunch of Horse S... We will definitely NOT be shopping there again. This is extremely poor customer service! Nothing like turning customers away! You can go into any Kohl's Department Store in the country and return anything from any other store with or without a receipt. Same policy goes for Home Depot, Coldwater Creek, Lowe's, etc. Menards needs to wake up and smell the coffee obviously they don't care if they lose customers by the droves! My next step is to call Menards Corporate to file a formal complaint!

I was doing an extensive bathroom remodel and needed to buy a bunch of things. I went to Lowes, Home Depot and Menards. I talked to each about specials going on. At Menards, April, the Asst. Store Manager, told me if I got the Big Card, I would get 2% store credit on everything that I buy (issued at the end of the year) and right now if I spent over $299 I could get no interest for six months. My wife and I spent nearly two hours picking out everything (tile, grout, faucets, tub faucet, tp holder, towel bars, hooks, toilet, etc.). It rang up just under $1300.00. The cashier asked if we wanted no interest OR 2%. I told her what April told us. April was called and admitted she said that and then she said, "Sorry". Menards wouldn't bunch. An email to corporate did nothing. We are talking about $27 store credit for what they said which is much, much less than their cost but still nothing!

I purchased a product online from Menards (big mistake) and was not told until I had to return the product that it was subject to a 25% re-stocking fee. Attempting to communicate with Menards is a joke. They have no customer service phone number so you have to correspond via email. This would be okay if they would actually respond in a timely fashion. However, it would take several business days (and sometimes over a week) to respond to simple questions. When I asked them to waive the re-stocking fee, they wouldn't even acknowledge my request. Dealing with Menards is the single most frustrating customer service experience I've ever had.

Menards, really, MICROMANAGEMENT TO THE EXTREME. Big brother is alright in moderation. As a manger, I spent 45 minutes with a guest (secret shopper) bending over backwards for them helping them with insulation, after spending 8 hours resetting the insulation isle for one of the fun plan-o-grams. After taking care of all questions, making the sale, loading the cart and walking the products to the register for the guest, I was written up for not asking if they wanted any staples...SERIOUSLY! I was written up for so much BS it made my head spin. In all of my military and civilian experience, I have never been reprimanded, until working for Menards. I was showing a CCS team member how to use his MENARDS issued cell phone and spent hours with the stores GM explaining why we were using cell phones at the BM desk, even with no guests present, because someone with nothing better to do at the General Offices than watch the store cameras saw us. MENARDS, get a clue, anyone with any personal accountability and self respect won't work for these circumstances. I was written up for not taking a lunch within 5 hours of punching in because when I went to the desk to punch out for lunch, I was stopped by a guest for help, which I gave. I did my job despite what GO says and I was reprimanded for it, giving good customer service does not jive with corporate policy...WTF?

I've never had a problem with Menards rabates but I mailed the form for rebate #5365 on 05/16/2011. When a record was not present on rebates site on 06/27/2011 I used the " contact customer service" section of the web site to ask if I could send a second request or they could verify my rebate with the tracking ID assigned to my purchase. I got a prompt response that said to wait 10 days for a definitive response while they researched my case. After no further response, on 07/13/2001 I replied to their acknowledgement requesting a response to my question. Today is 07/23/2011 I still have no response. Seems there really is no customer service for Menards rebates!

on june 29th went to menards to buy stone, ran into a pressure washer out side on sale. manager was there said
hey are you interested, he told us it was new never been used, it was a floor model. we thought well we could use it on some jobs. we ask him are you sure theres nothing wrong with it, he said no it was a display only never been fired up or anything. if you have trouble with it just bring it back and we're take care of you. well heres where it gets good, we tried to use it, locked up tighter than a drum, took it back
they won't take it back the manager said he didn't care if we ever came back to the store or not, gave me a number to this customer complaints and wished me the best more or less. we do have warranty but when wwe took it they said it wasn't covered because thers only 2 reasons it would lock up and thats not covered. and it was costing me additional 65.00 to leave it there for them to even look at it. i'll never shop at menards again even if there the only store around i'll go out of my way. basicly i should have never straid from home depot and lowes. at least they'll work with you because they care about your money. you want good product and they want your business. so bottom line menard screwed me once but they won't get me again and i will tell everyone not to shop there. best business word of mouth, honesty, loyaty, to your customers.

I ordered Jeldwen windows from Menards and they did not fit. They will not rectify the situation and they will not take them back without me paying another 25% to reorder. They were incredibly rude and when I ordered the windows and specified the way that my builder wanted the windows to be ordered, they did not tell me until the windows came in that they could not be ordered that way.

We were in the Menard's in Celina Ohio. This was our first time in a Menard's and a just looking trip ended up being a $350 purchase of flooring:. We were camping near by and couldnt take it with us so the next day we drove an hour and half home to turn around and drive back to pick up our flooring;. They had it plasic wrapped and on a skid for us when we arrived|. We got home, unwrapped it, and found out it was the wrong color". I have been told by Ray that we should have checked it before we left/. That means having it unwrapped and then waiting for someone to wrap it up again|. I guess in this economy that they can pick and choose who they compensate for their mistake?. Lowe's and Home Depot...you have our business.

Honestly people, is this what the world has come to? Internet trash talking about your perceived slights?

How many of you have actually worked in retail? I doubt any of you who are bashing retail employees have ever actually held a job in retail. If you had, you would know that IT IS IMPOSSIBLE TO PLEASE EVERYONE..

Someone will always find fault somewhere;. And the majority of the time, it isn't an employee's fault, it isn't a store's fault, it isn't anyone's fault but their own?.

It is unfortunate that you people are so incredibly unhappy that you have to go into a store and verbally assault an employee who obviously can't fight back (or lose their job), . I HIGHLY doubt any of you would dare say such things to someone outside of the store|.

So please, do us all a favor: stay home and keep your misery to yourself.. Or go talk to a professional, because you clearly have some serious underlying issues you need to work through|.

By the way, this is the second time they have done this: Two years ago we had a balance on our card, always made payments ON TIME, NEVER MISSED and HSBC decieded to reduce our credit limit (to about $300 over what we had already charged) this of course, put a ding on the credit score.. now here we are about two (2) years later and low and behold, once again they have done the same thing! We have NEVER been late paying them - this is really screwing up my credit ! IS there anything I can do about this? What a bunch of crap- penalizing people who PAY THEIR BILLS! shameful!

Because I had a no interest promotion due in March 2011, Menards refused to allow me to pay for my December 2010 BIG CARD purchases; instead, they charged 24.99% apr on my Decemeber purchases and threatened continued interest charges on all BIG CARD purchases until I sent in enough money to pay off the promotion.

Menards owes me the interest they tricked me into paying.

I say tricked because no one in store management understood the conditions attached to last fall's promotion. If store management cannot find or understand the rules, how can a customer be expected to!

I bought 8 gallons of off-white flat paint as I am trying to sell my house and need to paint several rooms. I put one coat on in the Master Bedroom and went to put on a second coat the next day. The color didn't match initially, but I thought they would after the second coat dried. The next day, it was obvious that they didn't match, so I took the remaining paint back to the store. The woman at the paint counter identified that several gallons had different bases. The clerk who helped me before had gotten the paint off the shelf, so this wasn't my fault. They knew I wanted the same color. Although they replaced the paint with the wrong bases, I was still out a gallon after putting on the second coat of the wrong color. I tried to explain this, but the woman at the counter wasn't having it. She said there wasn't much paint taken from the first can (it was at about half). Regardless, I think they should have either replaced or reimbursed me for the first coat I have to redo.

On a shopping trip to Menard's in Lancaster Ohio on January 31, 2011, we were told by the check out person that Menard's no longer honor Military Discounts. We were stunned and asked why. The person said it had been in effect since January 1, 2011. Well that does it! We are returning to Lowe's to buy all of our shopping needs. I am very disappointed in this company for doing this, after all, these men put their lives on the line for us! You should post something in the newspaper or all of your shopping adds.