Michaels Stores review: uncomfortable experience 54

I must say, not all stores have horrible customer service like so many of you say...To make your shopping experience a bit nicer, may I suggest a few things? Come prepared, if you want to use a coupon, read the exclusions listed, and don't throw a hissy fit when you want to buy the item that's excluded...If you have a so called "smart phone", please learn to use it, I do not know how to use one, I do not own one, I do not want one..THERE IS NO WIFI in the building, TAKE A SCREEN SHOT OF the coupon off line just in case your phone goes dumb..READ THE SALE signs...Associates get up very early on Sunday morning to sign the merchandise on sale, use your eyes, the signs are specific as to what IS ON SALE...IT IS ONE COUPON PER CUSTOMER per day, its been that way for a very long time, its being enforced now...Don't throw a fit because YOU WANT TO USE 4 ON THE FOUR ITEMS YOU WANT TO BUY...And lastly, I work there, I do not know all the products, I HAVE TO READ LABELS for the directions of use, YOU CAN READ too, find out for yourself...And one more thing, CONTROL YOUR YOUNG, we are not a playground and we are tired of picking up after you and your kids...thanks

I must say that I feel many of you people are clearly very entitled. Perhaps it is because you have never worked in retail so I will give you the benefit of the doubt. Retail is truly one of the most miserable experiences I have ever taken part of in my life. You can be the most helpful person ever and not even get a thank you. If an employee in retail gives off a vibe that they do not give a ###, do not be fooled, they truly do not give a ###. You get paid minimum wage to deal with ### who think they own the god damn world and pretend like you care about their stupid problems. I worked retail in college and as i was paying for school, rent, Bill, etc I had to drag my self to Michael's 30 hours a week when I need ed to be doing homework. Please please please people relaize that as we are living in a capitalistic country you areare a slave to the work you do especially when it comes to retail. I worked my ### off and still never had enough money, and to make it worse I had to deal with your whining annoying problems that I did not care about at all. If you get exceptional service, be very thankful, because that person certainly does not want to be there. And if you get ### service, you probably are a ### person with unimportant problems.

Thank you, I work at a michaels and this is the first time I've seen a customer stick up for the employees, it's common sense literally, and michaels is not the best place to work, they put so much work on your shoulders plus rude customers, but there is aot of employees who still smile through that, it's just the customers that make it even worse, so thank you:3

I recently tried to return items at the Newport News, VA store and found not just the line staff but the manager unwilling to accept the returns without a lot of hassles. One of the cashiers misled me about the return policies and then rufused to wait on me. I have never been in a Michael's store where the staff from the top down have been so poor and if this is what the company prefers in their associates, i will do business elsewhere. i doubt their corporate headquarters cares. it would have been eaiser to return the items without a receipt them with it.

On Sunday Jan 18th I went into the local Michaels to make a purchase inspired by their sale ad in our Sunday paper. My enthusiasm clouded my judgment for the second and LAST time when it comes to their deceptive sale's promos and inconsistent signage. The items I wanted had "color coded" tabs and ONLY a certain color was 50% off. I take responsibility for not picking up the "correct color"(deceptive advertising) for ALL my purchase HOWEVER MY POINT is when you have signs plastered throughout the entire display where the 50% in print is 5 times the size of the small print (green labels only) that's intentional deception in my eyes. To eliminate the deception they can separate the sale items to a clearly defined area where their customers aren't disappointed and angry at the check outs. It's not he faults of the sales clerks...this is clearly an operational decision that's sending THIS SHOPPER to spend her money at JoAnns and Hobby Lobby.

Dear ex-shopper and all other frustrated persons,
I am a current Michael's employee and I wanted to take this time to express my sincerest apologies for your unhappy experiences. No matter what your particular issues are, I can promise you that, at least at my store, nobody is more dedicated to meeting the needs of every customer. No doubt, there are many flaws to any system, we are no exception. Whether its an unclear sign or a disgruntled clerk, there are going to be issues in every business. I myself have been guilty of not being 100% open and friendly. I will make you a promise. I will do my best to be my best, as i think of all your concerns throughout interactions with you. Just try to keep an open mind that we are also very human, and all of us have at least three never ending tasks that we have to tackle every shift, being that retail is a job that is never done. If you have concerns with our signage or concern's involving how our store functions, I strongly encourage you to fill out the survey that you will undoubtedly receive on your receipt at some point. Also, keep in mind that store managers do the best they can with what they are allowed by corporate. So many things are out of their hands. We NEED your input if we are to better serve you! I have read through all of the complaints on this board and I regrettably understand a lot of your complaints. Help us help you, but try to be receptive to our position as well, when giving your feed back. The retail world can be rough on both sides of the fence.
Sincerely, understanding employee

Ask your parents to take you shopping elsewhere then.

Michaels is the only craft store within about a hundred mile radius of where I live and even at that I have to travel to the next town to get there.. which i am doing less and less. The store is always dirty - dust bunnies in the aisles, stuff spilled out of bins all over the floor, glitter and the bathrooms are the grossest i've seen -even gas station washrooms are cleaner. and yes.. barely two people in the entire store to help with the customers. I've sent in complaints via Twitter about the dirt and filth in the washrooms and yes the store manager responded.. things did not improve. how can they when the employees are short handed all the time. Many of the items I want are being discontinued in favour of new items that are poorer quality and higher prices. I have begun to order my supplies off eBay - Michaels buys from China so I'm skipping the middle man, and saving more than 10% in the bargain.

I'm relieved to hear there are other unhappy appreciated employees . Michaels has screwed me over for years. Since 1999, I've worked there. Through change after horrible change. Manager after manager. I was a supervisor ..and a great one for years. All of a sudden...store of the future...no more position..40 hours to 8 hrs a week..pay cut maybe illegal...I have 3 kids to support and after all my years of dedication to this corporation ..I'm at the bottom of the ladder. .constant customer praises and emails loving my service and not recognized one time. When its time to move up...another change...matter of circumstance ...I had to sit back and watch my promotion I had already been training for be swiped from a guy from another store cuz he couldn't work I. the same store as his wife...so he moved to mine. And new management...she brought her own people from another irrelevant job she was at...she even tried to get me a job with a friend of hers elsewhere...just so I wasn't there ...hating on me for knowing more than her. And the biggie...I started in 1999 at 4.75 or something like that. Now in 2016, , , I'm making 11.71 with 8 hrs a week. No more raises or bonuses nothing cuz they said I'm maxed out..one time they gave me extra 75 bus on my check but that was it.I'm done with these ### and hobby lobby is way better anyways...thanks for letting me vent.I feel so much better

I went to Michael's to have some artwork framed because I had a 65% off coupon with an additinal 20% off the sales price. I thought that with that I would pay a little less than $40 for what I estimated to be around a $100 framing job. I normally use a local frame shop and am pretty good at estimating my costs. When all was calculated Michaels quoted $83 + tax. I questionned the proper use of the coupon and was told that the original price was $238. I took my artwork to the local frameshop without a coupon and with the same style frame same matting the total came to $72. Please be smart don't be fooled by coupons. I will only buy minimal supplies from Michaels from now on and only when in a pinch.

Michael's is a soulless, money-grubbing scam of a corporation.

I am a type designer. I earn my living through font sales and/or licensing. They used one of my "freeware" fonts to make some commercial "Initial" hanging ornaments, and I contacted both the legal department through calls and a registered letter, as well as a registered letter to their CEO. All were ignored. With the letter was included the original text file from the font stipulating that all commercial products needed to be licensed by me. I submitted all kinds of collateral proof of ownership and intent... Not even a note from Michael's to explain their side of the issue.

The license fee I sought would have worked out to a tiny $1 per store! What a bunch of cheap people! Even with all of the proof I'd submitted in regard to my request, they couldn't even honor me wiht a reply. I stopped being a customer right then and there, and a few people I know also stopped going there. If I've cost them the equivalent in sales of what would have been my modest licensing fee, that's perfect!

I only wish they'd go bankrupt (as they have done at other times)... but this time liquidate. When you need to steal from creative people you don't deserve to be in business!

I wouldn't want to see the employees hurt, but coporate stealing needs to be stopped at any level!

The manager at local Saugus, MA location was extremely rude. She made me feel like I created rewards/coupon and was trying to use it and scam her. WTF! Didn’t even look, said it was not coming from Michaels! Where else it comes, if not from Michaels? Didn’t try to help, was not willing to look into the issue. I walked away. Never again I’m going to shop at Michaels, not at this location or another. If you can’t train your managers how to serve customers, you are going to lose your customers! I’m so glad I realized about their rude manager in the beginning and not after I spent hundreds of dollars. In fact, I signed up yesterday, liked their store and received a coupon asking to come back. Wanted to shop more today, but the [censored]y manager made a huge favor today. Thanks for her, I will go somewhere else where they value customers!