Michaels Stores
Reviews and Complaints

I tried to make an order twice and my account said the orders were never made yet my debit card was charged over $200 under Michaels and came out to the total of the two orders I tried to make. I contacted customer service for the orders and customer service said they could do nothing and to contact my bank, yet it was Michael's that made the charge... I've always loved Michael's but I just want my money back

Hello I would like to place a complaint about being followed by your employees! So far in 2 of your stores I was followed only because im native american and i find that racial discrimination..
Do you train your employees to follow us around in your stores? What type of corporation are you! I make more then your employess make in a month and not ALL natives steal! There are many nationalities of people who do steal not only NATIVES!

Recently Michaels.ca has introduced online shopping in Canada. I was so excited about the prospect of shopping for items online, as I live a bit away from a Michael's store. I am so disappointed! 99% of their products are not available for purchase online in Canada. I have checked all their yarn (all NOT available, says "out of stock online"), art supplies, craft supplies, home decor - ridiculous. I tried contact customer service, and they couldn't explain this to either. Very disappointed!

I was deciding between 3 different items at the register, and having them price checked. I made my decision and left. I noticed an amount on my receipt that was higher then the item I purchased. I assumed on of the items was not on sale. I went to return a few things, and they said that I was only charged for one item. The other one was a mystery. After a manager came over and questioned me the cashier returned the 3 items and refunded me the money for the mystery item. She printed a new receipt for her drawer and gave me my original receipt back. She said I didn't get a new receipt with the new total after the returns because she needed it for her drawer. Now I may not be able to be reimbursed by my job, because I don't have an receipt, just The old one she scribbled on. I took a picture of the one she kept for her drawer. But I don't know if that will work . I've never not been given a new receipt after a return. It is always stapled to the original.

Today at roughly 3:30 pm I walked into Michaels and asked a question about candles, the first employee was immediately rude and unhelpful. I later bring a notebook to cash and it scans at the wrong price and the employee blames me for allegedly switching the tags but another employee said someone else had the same issue earlier. I felt judged and accused and I was trying to use a coupon on a full price product but they didn't care and said no. I felt disrespected and the employees behaviours were disgusting and inappropriate.

I went to the michaels store today and bought some shirts, the lady at the register was not very friendly. When one of the items I have didn't scan because of the small barcode, she tells me it doesn't scan and tells me to get another one. I will not leave my kids on the line to get another product that might not even scan, and I told her that the product not scanning was not my problem, she can key it in instead. She then told me to not get angry, that got me irritated. Then when she left the register to get another one and asked me where I got it from. First of all employees should know where the products are and second you don't ask your customer to get you another one. That's not customer service. That's lousy and lazy. I've worked my fair share of retail sales and if things don't work I do it myself and try to figure out things myself not ask the customer to do your job for you.

I was in the store to buy some Beadalon stuff for my model air craft project the small cable and crimping tools and crimp beads work great.
I asked a girl to help me find the stuff i needed. Not only was she of not much help another girl was right there and asked about the chain joining clips that come with the chain they are taped to the spool of chain I found that out for the girl because the worker did not know or look that much. NO ONE EXPECTS them to know all about all the products. They give up before looking or in my case just say I guess we don't have that . This is the second time this happened to me in the same store. Maybe you should consider putting computer in the store for us to refer to it would be more help. Reduce staff cut costs for all. Or even a Beadalon catalog

Please do something about this manager at the Covington, Louisiana store named Wes. He is rude to his employees and customers! I feel horrible for the employees that work with him. I've personally witnessed bullying by him to a young girl that works there. I'm furious! The young cashier asked for help at the register because there was a long line. This manager must have told her something mean. I know this because her actions was embarrassment as she turned red, she said to me, I'm sorry for the wait mam. When Wes finally walked up, I purposely looked at his name tag, Thats how I knew his name, he was very unfriendly and acted like the customers were bothering him! This isn't the first time I've been through this there. You will lose business with him!

Good evening, I'm a customer at Michaels in Covington, Louisiana. Tonight, June 22, 2019, around 8pm, I witnessed the manager that was on duty reprimand an employee in front of customers. I felt horrible for the poor girl. I'm a frequent customer and "Brooke" is a very sweet cashier. She did not deserve the reprimand in front of customers. This left me uncomfortable not wanting to shop there again. This manager, I think his name is Wes, is extremely unprofessional. Many times I've shopped at this Michaels, I've seen this manager with a very unfriendly attitude. I do hope something is done, he will cause customers not to shop there again. Thank you for your time.

Shopping at Michaels is a special treat for me. Today I was gifted $100, so I came directly here. First, I went to the restroom. It was so filthy, the garbage cans overflowing, and you could see it had not been cleaned in at least a couple of days. I went on to get the 2 items I wanted (waterslide paper and a 1" hole puncher). I got to the register to pay and the cashier asked if I had something smaller because she was NOT going to be able to make change. I looked at her and asked, are you kidding me? She repmied with no, I can't. It broke me. I drove her over 10 miles, in a rush to finish a Fathers Day gift...and now I gotta go make change for you? She made me feel uncomfortable, and I cannot understand how a Michael store that us so busy as this SanLeandro, Ca store is...and have no money to make change. I do not believe it!

What a disappointing visit to your store today! I brought my one month old in her carrier into your store, ready to spend (quite a significant amount on) items for Father's Day, some family birthdays, and a bunch of picture frames. Her carseat could barely even fit into your tiny shopping cart (I literally had to wrestle it in.) There was not even an inch anywhere to put any purchases, and underneath the cart is open space. How totally uninclusive for a parent with a young infant - come on, this is 2019! I would imagine a notable amount of shoppers would need to bring their baby with them in such a carseat. Since I had made the effort to drive to the nearest location, and needed these items, I tried my best - in an extremely frustrating, embarrassing, and challenging experience - to steer the cart with one hand, and find items and carry them with my spare hand, until I had to give up, knowing this was ludicrous and ridiculous. Once I confirmed with a sales associate there are no typically-sized shopping carts in your store, I left and went back home. As I didn't want to send my husband to get his Father's Day gifts, nor the one local family member whose birthday gift I was also shopping for - and then have them deliver it to me! - and as I should have the right to shop with my newborn safely and comfortably, I decided to go to any competitor's store where they all have suitably sized shopping carts. Come on Michaels - you are a beautiful store - but this is beyond stupid and exclusive customer service!

Hi,
I shopped at your location in Rock Hill, SC on Saturday 04/24/19. My daughter and I went to the register and presented a coupon. After we had paid and were still in front of the cashier I requested a bag to divide our items. The cashier asked "why do u need a bag". Before I could respond she stated " it is against company policy for me to give you another bag". My daughter then reached in the bag we already had and stated " can you give me a bag for this?" ( She pulled out some of the items we already purchased so she could divide them) I then smiled and said "I guess I do get a bag". The cashier was about to hand me a large bag that was already open but stopped in midair to lick her finger to open another smaller bag stating " We are not allowed to provide a large bag for a small purchase. I stated "please dont give me the bag that you licked". The cashier then proceed to lick her fingers AGAIN and by that time I just walked out. I called back and spoke with a manager Mary Jo ( I think) who advised me that the above was not policy. I asked Mary what was her plan to rectify the situation and she stated she would talk to the ladies. I told Mary Jo that this paticular cashier is alway unfriendly and the other staff has never been a problem. I would appreciate it if someone would retrain the cashier and maybe educate her on friendliness.

Thank you

Today I went to Michaels to purchase a few things. When it's was my turn to cash out this cashier had no money in the register to give me change. She promptly told the manager about the problem and the manager said she was going to get the money. I waited about 20 minutes for the store manager. The cashier had to call her again. I think that was very unprofessional for a store manager to have a customer waiting so long.

Hi

As a struggling artist I was so grateful I could buy the $5.00 sketchbooks. I see now the price is raised to $5.99!
I didn't buy as I now have a negative impression of Michaels. I'm sure others feel the same way. Maybe you should develop a recycling program for affordable sketchbooks. Or have customers donate paper or old sketchbooks especially grade school kids.
Thank you for your time.
Maria Calabro
[protected]
Rewards Customer

Our crochet/knit church ministry purchased quite a bit of this yarn lately and on one skein within a row and a half of a 45" laprobe it had 4 knots which had to be cut out which waste a lot of yarn. We normally purchase Red Heart and Nicole but decided to give this brand a try.
Lot # 2125 Color: Royal Blue. 540487. [protected]. 14.1 ounces

Most brands have a couple of knots but I have never had this many knots in a couple number of rows so I thought I should pit in a complaint so that this could be looked in to.
Terry Baker
8915 Christian Light Road
Fuquay-Varina, NC 27526
[protected]@embarqmail.com