Michaels Stores
Reviews and Complaints

I had gone into the Michaels Store in Lloydminster, Alberta, on December 27th, to buy a few canvases. The ones I wanted were high and asked for assistance to get them, which was all fine and good. It was the supervisor that assisted me as I have had dealings with her in the past regarding mistakes on my receipts etc... I bought 4 very large canvases that were on buy one get one, then I bought a few canvases that were value packs, which have no further discount. Then I purchased one small bottle of craft paint and 3 pieces of felt, in all my receipt was $140.00. I knew I couldn't uses the 50% coupon on anything but the small 2 oz craft paint but I used it anyway. All was good, left the store but on my way to my vehicles to load my purchases, a lady came up to me in the parking lot and said you should have heard what the clerks were saying about you, loud enough for the three of them to hear and the line up waiting to pay plus the customers at there tills, which my husband was one in the lineup. The clerk that served me said that was the crazy lady that always has coupons and doesn't know how to use them, they were laughing. Brandi (clerk), I do know how to use them, I am in that Store a lot and I get a lot of them, I probably could have given everyone in the line a 40% coupon, which I never even used one for myself. I was very humiliated and embarrassed, after I heard that from a stranger and then my husband came out and repeated it to me. I am so upset because one of the ladies she was talking to was the supervisor, who should have shut that talk down immediately, they had know I idea how many people I may have known in the lineup. I am a commission artist and jewelry maker, hence my frequent visited to Michaels because they are the only store around, I live about an hour away so it is not like I am there every day, maybe twice a month but not always. After I calmed down I went into the store and comforted Brandi, not making a scene which I really would have liked to, all I said I was going to report her and the supervisor to the manager, who was not in. As far as I am concerned they are both guilty and should know better, they are not kids and work in a public place with customers. This is not acceptable behaviour.

I am so hurt by what they have done and said about me I can't make myself use the canvases I bought. I have spent thousands of dollars there, if they don't value my money and me as a customer, I will have to start ordering online, there are other suppliers of art supplies maybe not as convienent.

If Michaels Store don't want me to use a coupon why do they send one everyday to my email account and give you one when you buy something. Policies for Michaels stores are not the same in different parts of Canada and not even close to the way they are used in the USA.

I am a seasonal employee hired 10/10/2018 at the Michaels located in Homestead, Pa 15120. Toni is the Night time Truck/ Replenishment Mgr. I was offered a Management position there & I declined due to my immediate mgr. Toni & her negative remarks about the company. A few days ago my boss Toni told me that the store manager was lazy & if I take the promotion that I'd get "[censored]ted on at Michaels by the Store Mgr. just like the rest". I've been very uncomfortable at the store ever since. Toni also stated that she & our District Mgr. Jim are close friends. Toni also told me that she has already gotten 3 other Managers Fired! So naturally after doing my own investigation & research I declined the offer of the Customer Experience front end Manager feeling like this place is a dead end with no growth. Well Toni-
Replenishment Mgr. on Friday 11/30/2018 while I worked today she tried to make my entire work shift a living hell. Toni is mad at me for reporting her to the Store Mgr. so today Toni decided to retaliate against me by taking my assigned work away from me, raising her voice at me telling me to get back to the other side of the store while I was doing shipment. It was even more embarrassing when Toni kept indirectly complaining about me over the PA System about my mistakes using & singeling out my name twice. Then after Toni makes her announcements she slams down the phone so the entire store & customers can hear her attitude. Customers were complaining about that as well. Toni was also being rude & nasty by changing my work schedule 4 different times for 11/30/2018 to having me scheduled to a time never agreed to working later than what was promised on my date of hire. I want someone above Jim the District Mgr. to correct this issue with Toni acting unprofessional & stressing me out. I am still grieving from losing my Mother a few weeks ago. My Mother died my very first day of work at Michaels & all of this retaliation I'm experiencing is draining me mentally & can't take any more. I'm ready to get a lawyer & seek harassment, on the job stress issues with mgmt, grievance, retaliation on the job by a manager who states that she always gets other Managers fired. This just makes me sick to my stomach. Now I have to go to bed at night knowing that my boss Toni has shenanigans planned & set up for me to ridicule & harass me. I follow polices & rules to conduct good job performance. Toni also announced that we should not use the RF guns because we should have memorized where shipment goes on the shelf. I don't understand how not to utilize the tools on the job to be more efficient. Please rectify this situation asap. Thank you very much.

Crystal Coleman -Michael's Replenishment Team - Waterfront/Homestead, Pa 15120 location-

November 26, 2018 at the Roseville's location in Michigan off of gratify ave.
Went to the framing department to pick up online order. The manager came out with a mean look. My fiancé looked at his purchase and said it's not the right color. She huffed off to replace it. I made a comment that they didn't read the whole thing. She overheard me and chewed me out saying that I said they can't read. She replaced our order and I said that wasn't my intention as she was walking away she said well you did. You said we can't read. Then I got rude and told her to take a pill and that I got fired from a job that treated people that way. She made sure she [censored]ed that she had 200 orders. This woman is not manager material I'm telling everyone not to frequent that store location because of this.
Thank you for your attention to this matter

My boyfriend went into michaels store #3981 today for the door crasher special that ran from 1-3 only to be told by 3 individuals including the manager (as they looked into the flyer & didnt see it but the email I received & was told on Friday was today) that this was only a Saturday special. Once I got home I called the store & was told by Holly the manager for that shift that it was no problem & to come in tomorrow & get one of the added bonus gifts that they forgot to give & that it would be at the cash waiting. Since the store was still open I decided to go & get it instead of waiting till the next day so I wouldn't have to reexpldin what happened. Once I got there they called the manager who then went to look for the bonus item only to come back up & say they must have already given them all out. This would have been nice to know when I called instead of having to make an extra trip out only to be be told oops our mistake but nothing we can do. Truly disappointed with the customer satisfaction.
Angela

Went to the local Michaels yo pick up pre lit 7 ft tree and was told that they don't have I.T! Called multiple michaels to see if available was told no . No one knew what store carried I.T! Very very annoyed is this false advertisement? Can't order on line can't order through store it's a fake add? Said it's only for today very very mad customer here .

I shopped for 45 minutes, to get up to counter to be told debit credit card machine is down. A note on the front door or an employee going around telling people that would be common courtesy. Instead I wasted 45 minutes. Will be shopping at Hobby Lobby only! I was purchasing over 200.00 dollars also! The cashiers weren't apologetic either. I used to shop at Michaels all the time!

I called on November 12, 2018, to see if they had a particular item in the store. Another Michaels said that the Sherway store had 1 left. I didn't want to go over if it wasn't there. So I phoned. The lady who answered said she didn't have anyone on the floor. She had everyone on cash and she couldn't go and physically check for me. She was very pleasant and frustrated because of no floor staff. She asked me to call back after 1:00pm as there would be more staff then. I have no complaints about the lady who was on the phone with me.

I decided to go over and I found what I was looking for. When I went to check out, there were only 3 cashiers and a long line. The lady I had talked to was running all over the store trying to hold things together, which is hard when you have no floor staff. So there was only 1 manager and 3 cashiers in a big store located in an extremely busy location.

So what's the problem with hiring more floor staff. When this store was located in Dixie Mall, there was always plenty of staff and you could always find someone to help you. Then they moved the store to the Sherway location and dumped most of the staff. At the busiest of times, you're lucky if you can find anyone to help. It's disgusting not to have floor staff on.

I want an answer as to why there aren't more employees. This is November and it's getting busier than normal. All you're doing by not having enough staff to serve customers is encouraging us to shop elsewhere.

I ordered a Christmas tree on line on Nov 3, 2018 with free shipping. On line states that I will be receiving an email when they ship the tree. It's Thursday, Nov 8th still no response from the ware house/ no emails and called customer service and they said it usually takes 5-7 business day with no weekends counted for the warehouse to response! If I knew that it would takes this long to get the tree on line, I would have rather came to the store! Ridiculous customer service. They just read the scripts, no use. Very disappointed. Do not order on line

Hello,
I would like to let you know just how disappointed I am this year because Michaels store in Carson City, Nevada did not sell cornucopia baskets this year. I purchase these baskets every year!
Your supply in craft products has significantly declined especially on items that I am sure sell very quickly every year.
I am a very loyal customer, but this year you have let me down on my craft projects that I make every year, especially during Thanksgiving. I believe Thanksgiving is a mayor holiday, not to be overshadowed by Christmas.

So I live in foster city and the Michaels arts and crafts store I'm making a complaint about is on 2925 El Camino Real San Mateo. Halloween decorations are half off at the moment I came in to check out the candles got distracted by the Halloween stuff. I noticed 3 -life size skeletons left ...one was completely demolished only a carcass no legs arms or ahead the second one had a missing hand and a broken leg the third one was exactly the same missing hand on a broken leg so I took the missing hand one and ask the manager if she if she would consider dropping the price a little more so he can find a home so she offered me an additional 10%. As I was waiting patiently and in excruciating long line I had realized more than one limb was falling off the skeleton. So I brought it to the cashews attention and I asked her if she would consider dropping the price just a little bit more and I showed her that the leg was about to fall off I can just try to glue it or tape it back on when I get home. She pays for the manager on duty and the manager refused she said she will only take 10% off for that one broken hand I'm totally disregarded the fact that the leg was about to fall off. So instead of me then giving me an extra 20% off considering limbs are falling off of the product I politely refuse to buy it they took it back and dropped it on the pile of returns and go back products... I felt pretty bad the cashier had a wasted 5 minutes of everybody else's time waiting in line just to give me bad news that I couldn't get a broken product for an additional 20% off... I just wanted to pay for what I was going to get. Now is try instead of trying to cope with the customers needs that he argued with me took the product back and now he's just going to stay there a week before Halloween broken. I could have given that skeleton a nice decent home and maybe Doctor it up.

I have my receipt code. [protected]-[protected]-1655)
Store #5129
Cashier had no name tag
[protected]/19/18 12:41
I had a cartful of items. I rolled them around to the cashier trying to be helpful. Instead of saying, no ma'am company policy is that all items must be removed and placed on counter, she simply rolled it back around to me. Her attitude was horrible. I started placing items quickly across the counter, and one light item slipped off the tremendous pile. She exclaimed, you threw that at me! To whic I said no I did not. And if you thought so I apologize. She continued to mouth off. To which I said. Typical customer service, no wonder you work retail. Whoever it was I'm sorry you chose her to be the front line of your store.. new sugar land location off university boulevard. I never said anything in an ugly tone. Granted my customer service comment was sarcastic.

Point being I was trying to save her a step - scan and bag my purchases. She chose to be combative rather than kind.

October 16th at 12:30 pm New Bern NC 28562

I was at your New Bern location buying canvas and paint. I was helped by Sheri who left the framing area to help me. She was customer friendly and very helpful in suggestions in regards to paint selections even suggesting your brands. I buy two canvases, three paints, and one level 2 brush. She even rings me up and is very gracious in help. I hand her my 100 dollar bill and she tries to give me my change which she does not have enough to break the 100 dollar bill. She gets on the radio asking for change of a 100, and then has to say two more times for what ever reason I could not hear other end of conversation. Well it takes a couple minutes for the manager to get there, which I am okay with I understand business happens. the only problem is she came out with 4 dollar bills instead of the actual change I needed for my purchase. She then turns to the Cashier( Sheri) and blames the employee in front of me like I don't exist. Actually quite rude to her and then turns looks at me and says sorry and then leaves again. Now my quick purchase is doubled waiting for change because the manager did not listen to the employee.

My issue is that is not the correct way to correct an employee even if you thought you were right as the Manager. Even though she was wrong. I should have never been there for that. It made it a now uncomfortable situation while I stand there waiting for a manager to get correct change to me with an employee who was just humiliated in front of a customer. This does not say professional is says bully. I hope you correct this situation and my next experience at Micheal's in New Bern is not nearly as uncomfortable, honestly hobby lobby is literally down the street.

Order # 83565. I picked up my custom framing job on 10/13 and when I got it home I noticed that it did not have any hanging wire or apparatus. I chatted with customer service online and they told me to bring it back into the store. It is a large painting and difficult to transport. The customer service rep, David said OK...no out of the box thinking like we'll mail you the missing parts, ect. Just, OK. I told him that I would be taking all of my future business to Hobby Lobby and his reply was "so sorry, this is not the experience we wished you would have had." I'm done with Michaels. Terrible customer service! GO TO HOBBY LOBBY!

Friday Oct 12 my sister and myself needed more craft supplies to finish the crafts we are working on. We also had about 4 items we needed to return. After walking the store several times trying to find the light up Manson jars. I finally knocked on the managers door and asked them. I went and got what we needed, however two of the bottles were clear and we were hoping to have colored ones. We had already purchased 7 bottles and were in need of 6 more. By the way, we have spent hundreds of dollars at your store working on our Christmas craft gifts. Yes, they had a few people in line, which is normal and we politely wait our turn. When we finally get up to the check stand and tell the girl that we need to return a couple of items and then we have more items to purchases, she said to us, "Well since you have a few things to do would it be okay if I help other customers first?" We thought "WHAT!" My sister told her, "No we have waited our turn!" So she proceeds to return the items while yelling over to the customers waiting to be checked out several times, "I"m sorry this is taking so long, " Making us feel guilty for even being there that day. I have several issues. 1) Its not the customers problem they only have one check out person. (Another girl can a few minutes later) 2) I saw two people back in the managers room, why couldn't they come out to help. 3) you have no returns desk to return things so don't make the customer feel bad they are returning something. 4. If you don't have enough people in the store, again that is not our problem. You do the best you can and make the customer feel welcome. I have worked retail for 17 years. I realize its not an easy job but if you want to keep your customers, you don't insult them and make them fell like its a drudgery to help them. Even though your store is just up the street from me I stayed away for a few years because of your policies and procedures and have gone to other craft stores, such as Hobby Lobby and JoAnns. I just may do the same again. I do not need to be treated in this manner. We had to return a couple of items to another craft store and the difference in how we were treated was like night and day. We did leave your store yesterday and traveled a few miles out of our way to see if another Michaels had the bottles we were looking for cause the girl wouldn't call that store and told us we would just have to go look for ourselves and we could just exchange the items there if we needed to. Another downer for you. Yes we found what we were looking for and again I had to return the two clear bottles and buy the colored ones and I was treated far more better than at the first store. Yes I did have to wait in line, but never complained. It may be awhile before I return to the first store at Fort Union in Midvale, Utah. Especially when we get far more better service with a smile at other craft stores. AFTER GIVING EXCEPTIONAL service when I was in retail, I expect just a little of the same. I can take my business else where . We do not need to be treated like this.

Last month I placed an online order to pick up items in store. I received a confirmation email that said once my order is ready I will get another email with pick up instructions. A few weeks late I had never received that email so I contacted customer service via the online live chat option. The woman informed me that my order had been cancelled because I never picked it up. I informed her that I never received a pick-up email so she told me she resent the order and another confirmation email. I then went to the Ann Arbor-Arborland store with my email where they told me they never received my order, so the clueless manager called customer service herself and they said that the order had been cancelled again. So I had go around the store BY MYSELF to find the items I ordered. NOW comes the amazing part, the canvases I ordered were out of stock! I brought this to the attention of the manager and she LAUGHED at me saying, "Oh yeah, those are popular, I actually had a lady in here a couple days ago looking for them too!" So I replied, "Well I ordered them a month ago!" and stormed out of the store. I then called customer service again and they were no help, so I went to the Michael's website and found another store with the canvases in stock so I placed another online order, only to get another notification that my order was once again cancelled because the canvases are out of stock. FINALLY, with my THIRD online order I found the items I needed at a THIRD store in Southgate, MI (that was more than kind and went beyond my expectations of customer service). I am livid with my experience and the incompetence of Michael's staff. I ordered the items a month in advance and there was no reason I had to scramble all the way until a day before my event to find the items I needed. The website and online order system has so many flaws and no one in the Michael's company clearly communicates with each other. I was more than gracious and more than patient throughout my experience, but to put a customer through all this is absolutely ridiculous and unacceptable. I love the products from Michael's but this experience has me questioning whether I will purchase items through them again.

I am a regular shopper at Michael's in Little Rock, AR off Markham street. I have thus far chosen to spend money there rather than hobby lobby because I don't agree with hobby lobby's discriminatory stance on homosexuality. I have always loved this store and got along well with the employees, however when I walked into the store last night that old familiar, relaxed feeling quickly went away. I noticed a store employee smoking outside the front door and greeted him with a hello. He acknowledge my greeting. He was a large man that I didn't recognize, African American. I walked on into the store and immediately noticed 2 store employees staring at me and following me around. Then a security guard came out and walked rudely around me in circles. They all stared at me as if I had two heads. I felt embarrassed, judged, harassed, hurried, unimportant etc. I noticed several things I wanted to buy but instead walked back out the front door five minutes after entering. The security guard from the store or mall complex followed me down the sidewalk and into another store and asked me to empty my pockets. I was visibly shaken and asked why he had followed me. He said he was called because I became suspicious by staying in the store too long without buying anything. I was in the store for five minutes. Now, please advise, what is the accepted amount of time to browse in a Michael's store sans purchase before expecting to be labeled suspicious.

Thank you,
Shana Ray
[protected]

So I tried to do the online 1 day only deal $20/50 for online order for store pick! What a joke and feels to be a big scam, after speaking with online customer service and a local store customer service they all seem unaware of a way to fix the online ordering problem, so I asked the in store customer service lady named Jennifer if I could do the deal in store and she flat out said and it's not her problem! Wow rude! Then I call customer service to see if I can order with them and have it shipped or picked up in store the lady so she couldn't do it she didn't know exactly how to, I asked why does it say everything thing I chose for ordering says unknown availability for all 9 stores in my local area? She couldn't give me a answer. Never got anything resolved and I'll never shop with such a horrible customer service place like this again. It's definitely not a store that appreciates their customers!