Michaels Stores
Reviews and Complaints

This is a verbal complaint in regards to the manger(sidiik)maybe spelling it incorrectly of your store on richmond ave. in staten island ny. I go to michael's all the time for crafts and this time on sunday July 16th, 2017 was an extremely disappointing visit. I came with a lot of items for help in picking out a basket to hold all these items and guidance on how to put all these items together and make it an attractive basket. renee, your wonderful employee at the flower/basket section was totally willing to help and was giving great ideas on how to make the basket exceptional.I asked her if she could help me put right there to put the basket together at the store but she needed permission from the manager. I went to ask the manager(sidiik) and he comes back to the desk where renee was and says, "how long will it take you to help and if it is more then 10 minutes, the customer must be charged" she was shocked and I was appalled by his tone and that michaels would treat a customer that way. I thought your goal was to guide and help because that is your expertise. I would have walked out of the store right then and there but due to time constraints, I had to stay. renee could only tell me what to do because of the strict and ridiculous time limit the manager instructed. I left the store with items renee recommended and her ideas. I will honestly tell you that I will now think twice before going into a michaels's craft store and try to go elsewhere for any or all craft items or picture frames. I generally never make a formal complaint to any corporation but I do feel this was an inappropriate response to a customer in need of cooperation

I recently went to Michaels in Riverview to get some art supplies. I love the supplies, but the experience not so much. During my shop at Michaels I experienced a pain in my toe. I ignored it for a few minutes but after a while it was still hurting so I decided to take a look at it. My toe was bleeding and part of the skin on it was ripped off. Something on the floor of Michaels cut my toe. I am not sure what, but I'm sure not happy. Please put in the effort to clean and make sure there isn't anything sharp on the floor.
Sincerely,
Hana Buglisi
[protected]@gmail.com

I'm a local artist. I took 5 frames ( 5" x 7")
to be wired per my gallerys specifications.
I bought the frames two days earlier at Michaels and verified with the framing associate that the wiring was possible.
The frames were not wired at all but a sawtooth was used which is not allowed at
My gallery. I called later to speak with a manager and was told the assistant manager would call me later that day. That was 5/31/17 and I've never received a call.
You have just lost a 30 year patron.

I went in to the store and got excellence customer service from the cashiers, the only one I was super surprised from was the manager of the store, his name is john ! He is so rude, if you ask any of their customers they will tell you he is so mean, and you can ask their employees also and I'm sure they will agree with me, he yelled at his employee infront of everyone including me, she was being so polite and helping me and asked her what was taking so long with me? He also, was staring at all his employees, and the lines where still long and all he did was stand in the back not even help ring! I feel so disgusted for the employees there. And I believe he needs to be fired. I will go ahead and make sure I get a video of him next time! Because he does this all the time making me feel so uncomfortable.

Hi my name is Rebecca and I purchased 4 blue shirts for a Cub Scout project we are doing with our boys I needed a liter blue and went into your Brewster N.Y. Store and asked to do an even exchange. I was already a little upset before I got to the register because the cashier tried to get his 2 friends in before me but when he saw my face he sent them away. So he called another person to help him all I wanted to do was get four shirts the exact same things just a liter blue color and they would not allow me to do that I know I didn't have my receipt but any other store will allow you to do an even exchange they proceeded to give me a gift card with the amount of $8.51 on it telling me that they don't give back full credit without a receipt I didn't want a recipt I just wanted to exchange the shirts. I had to purchase the four shirts anyway but I ended up loosing $10.98 the first $5. From the original purchase and then the additional $5. I had to pay to get the shirts I needed.. I understand rules I have worked in retail for 12 years now but the way I was treated in this store was ridiculous I have never been to a store they will not allow you to do an even exchange. I buy a lot of merchandise from your store as I previously stated we have been and active memeber in scouting for 4 years and it's the only local store I will never step foot in a Michaels craft store again I will drive 45 min to go to a.c Moore to get my craft stuff. I will also tell the Cub Scout pack that we will no longer be buying product from you again I will spread the word to all my family and friends. I understand policies and I could clearly see that if I was trying to get money back to deduct it from my total but to get the merchandise in just a different color is just not rite. Thank you for your time
Rebecca Gebing

My sister, her husband, and her daughter and myself went in to get her daughter a gift . Nobody greeted us what so ever, the second we walked in 4 associates started following us right behind our ### and I could hear them talking about us over her walker . I am beyond pissed off ! This is ####ing riduculous . We have no where to hide #### ! My niece was picking out what she wanted, the second we went to ring up, all of them stood by the door watching us . Way to be too obvious ! I will never shop at this store again and I will be back to speak to the manager . I've never felt so damn disrespected or discriminate in my entire damn life ! This place is horrible !

I started at Michaels in October 2015, I was hired fot the framing department assigned to trsin me wad Christina Harmonosky. She refused to train me on any techniques of the framing department. The only conversation was on her tenet and how they owed her money. She showed me pictures of an African American women . the general attitude was of a negstive nature she all but called mr a racial slur when I reported her to management. I wad removed from framing and put on register. I had very good percentages nd received a pay raise. early. But because of thr continuous harassment of Mrs. Harmonosky and fellow cashier Devon Kiselewsky My hours where cut to fout hours a week driving out of my job. The manager Ron Hess as well as the three assistant manager's where aware and participated in my leaving. The atmosphere of racial intolerance mad my work experience exttemly stressful causing me to suffer physically.

I was looking for a 15.2' envelopes. I make cards and had to have an order delivered before end of night. I went to Michaels arts and craft by north riverside mall in Illinois. They didn't have it so while in store I called the Michaels on Mannheim. The boy name Brian answered and I asked do they sell 15 inch card envelopes. He said yes, the square ones. I drove from north riverside to Mannheim store with little time to make my delivery. My car was almost on empty and its freezing in Chicago. I needed to make my order deadline because I needed gas money to get to work in morning. When I got to store manager said they don't sell those size cards. Brian lied and said I didn't say 15' which I specifically asked for that length in beginning of convo. Not only did they not have the size cards I needed but they only had rectangle cards. No square cards so he lied all the way. I'm now pissed because I waste the little gas I had going to 2 locations. I now don't have funds to get to work tomorrow and I let my customer done. Brian messed my day, time and gas up and the manger was too carefree like nothing was wrong.

Little sparks start big fires. Long story short, I build architectural models and called the Palm Harbor store to ask for scale trees. The store manager told me to go to Home Depot. I called corporate to let them know about this, the CSR promised the district manager would contact me, I waited for two weeks and to never happened. I called corporate back and the CSR was reading while u was talking to her, how I know this is because she told me she was. I wrote a letter to corporate and they've never responded to this either . While I cannot suggest to others not to patron Michael's it is well within my rights to share my experience .

I found out a short while ago that my job will be cut, after Christmas this year! The company is dumping floral designers in some of the stores...i don't know if this is all stores, some stores or targeted by district...i am in the south Florida area in broward county and I must say that while a move like this by retail giants, is not to be unexpected...it is very sad that they would believe there are going to be "ok" with this despicable act! thinking that the customer base in this part of florida will buy the garbage that michael's sends in as "premades"...SHAME ON YOU! looks like Michael's is going the way of Pearls, Rag Shop, Silk Silk Silk and a host of others, from the area that pulled this crap!

I have been a floral designer for over 40 years, up and down the Eastern Seaboard of the U.S. and have never been treated so badly or so often humiliated by a company!

the michaels here is terrible this lady who work there today was sitting in the middle of the aisle and when I ask for something I don't know where it is it was a 2 hour search for them to tell me that they didn't have it . The people at the check out are always rude and they always ask why I use question and they a are about that and today one bumped into me and just walked away . The lady at the check out today said I shouldn't use a coupon because it wouldn't save me any money but it was a valid 40% off coupon on a regular price item . Then ask acted like it was like it was a big favor to let me keep my own coupon and she was so loud about that the whole line was watching ! It was so embrassing!

Anytime I've had to return something at Michaels, I've ALWAYS have had issues even though I have my receipt every time. They either don't train their employees on how to do a return or they hire very incompetent people who are incapable of grasping the process of how to do a return. I went to the Southgate Colorado Springs location of Michaels to return two pillows that weren't the size I needed. I bought these pillows on the same day, but at two different locations so I had two receipts. As usual, their incompetent staff was incapable of processing my return. The cashier after about 15 minutes was finally able to get one returned, but then was unable to get the 2nd one returned. She called her supervisor, who then called the manager. I had THREE (the cashier, a supervisor, and the store manager) people trying to figure out how to do this simple return of TWO items, BOTH of which I had receipts for. After about 15 more minutes of them punching things into the register, they hand me this print out saying my returns have been declined. I question how they can decline my return when I have the receipt for both items, and they are will within the return period. The oh so "helpful" manager told me he didn't know and I'd have to call the number on the print out. Well, I called that number and they told me the reason I was declined was because I was trying to make a return without a receipt which obviously wasn't true as I was holding both receipts. I told the person that I had both receipts, and the incompetent staff had the receipts when I was trying to make the return, and he advised me that he didn't know why I would get declined then. Well apparently what happened was the last time I had to return something, it was two separate online orders which once again I had the receipts for, and once again, their "brilliant" staff couldn't figure out how to do the return. So instead of entering the return properly, they entered it as I was returning without a receipt which, unbeknownst to me, puts me on a list of shady characters to not accept returns from without a receipt. Well, there are two major problems with this. One, I have had my receipt every time and two when I tried to return the pillows, I had my receipts AGAIN, but since their "great" staff couldn't figure out how to do it the proper way, they tried to return it as a no receipt return which got me declined. I spend a lot of money at this store, and this makes me very angry that because they're incapable of processing a return, they've managed to get me put on black list, AND that I cannot return items that I have receipts for. I guarantee I will tell every one an post every where about their horrible customer service and incompetent staff and the inability to return items you have receipts for. I recommend everyone shop at Hobby Lobby/Joann's/anywhere else for your crafting needs if you don't want a headache.

I understand the frustration walking into a michaels and there's a long line, which customers do not care about because it's not their problem, but they aren't scheduling enough people, there's floor people and associates, there has been times where I'm the only person on the floor and people are telling me can you call another cashier, I need help here and there and wherever else, why can't you help me, maybe because I already told you I'm sorry I'm the only person on the floor and I'm also on the register with a long line, I told you the aisle number I'm sorry I can't walk you over there also, and the michaels I work at people treat you like nothing, you're no different from me you don't have to just throw your money at me or get mad at me when you put a sticker from a cheaper product onto a more expensive one and get mad and throw your credit card at me because I'm not a dummy, this company is horrible to work at, not enough hours not enough pay for the hard work that we do, or the people we have to deal with, they expect you to get everything done within your five hours there, and then leave before you go over your fifth and get a meal violation, and I'm sorry that we didn't finish the of backs and left them for the next day we weren't given enough time or didn't make enough money, and don't get me started on the seasonal people, please if you don't know where something is you have a radio to ask, I will tell you don't make people mad at other employees because you think you know everything, and management really doesn't do any training, your fellow employees do, so if you get thrown on register without training your best bet is the best cashier there, and no training really helps around the seasonal time don't you think management is really smart, oh and let me add this in I'm sorry we don't have your product in stock it's not the employees fault, maybe you should call the distributor, and another one that's really fun to deal with, the coupon policy we didn't make it we just follow it so don't be rude and tell me you called corporate when our policy is one coupon per customer per day, and no that doesn't mean you can do seperate transactions or get back in line, we don't make the rules so please complain to corporate to change the policy not to me.

As a Michaels employee who does their best to provide the utmost customer service it is extremely difficult when there is one manager, one sales associate, one framing associate and one cashier. This is oftentimes the case. As a cashier you have to answer the phones after two rings, take care of customers and of course there are always those customers who are at your side asking questions and inquiring about the staff on the floor. Then there's the customer who is at the register and is confused about a price so they ask you to leave your designated place to go and look at the 20 cent difference. The customer is NOT ALWAYS RIGHT. Quite frequently they are wrong, rude, impatient. At the end of the day, we are all people, we mess up, we get confused. Please be patient because we have managers on our ear pieces giving us instructions and asking for 25 emails a day. It's unfortunate that there are sales associates who are rude and impatient as well, but please bare with the associate they have a lot to deal with and are getting paid close to nothing.

Walked in the store to here Jim the store manager belittling one of his employees yelling what is wrong with this picture. Then when I ask his name he became confrontational with me and called me a liar in the middle of the store. Jim is obviously afraid because his dm is coming in for a store visit. He used that as an excuse to me a he became very confrontational. Jim needs to learn his employees are people and his customers pay his check. We will never ever shop here again at least until Jim grows up and stops being the little man bully.

I recently worked at Michaels an was bullied by a manager so badly I quit showing up and quit the job. It has been weeks and thet are not sending me a paycheck.

I am the floral designer at a Michaels. Not for much longer, as I was offered a full time position in a REAL floral shop. In any case, I have been working her for over a year. I completely understand the customer frustration in many aspects! We have a handful of really great employees who bend over backwards to help customers and who are always friendly. But, we have several who just could give a rat's a** about what is going on around them. And they NEVER get fired. I have to agree that the hours and staffing choices made by corporate are ridiculous. Everyone who works at my store hates corporate, from the store manager on down. They cut hours, and cut hours and then expect you to run the sales floor on a slammed Saturday with only one cashier, the floral designer, and the store manager. They never trained me on the register, so I can't even back-up the cashier, so the only back-up is the manager. The lines get insane and there is nothing to be done. I end up being the ONLY floor help, running in insane circles helping people find things, answering questions, answering phones, etc. I only get EIGHTEEN hours a week and have these insane quotas to fill for number of floral arrangements on the floor. For instance, right now I'm supposed to have 366 fall themed floral on the floor, 51 SBA (everyday), 30 remembrance (mostly grave-site pieces), and 15 Halloween. I am supposed to make something like 60 arrangements every week just to keep up with increasing quotas...all on 18 hours and while trying to juggle fifty other things that other people on the floor should be doing so I can meet my quota goals. But there aren't any people but me on these types of days! Even when there are others, we still have too few and it is demanding. Its just absolutely ridiculous that they expect people to work for them for such shi*** hours and do all the impossible things they insist we have to get done in such little time. I was down to 13 hours with the same demands. It has gotten to the point where its barely worth it to be there pay-wise.

I like a lot of the products although they are pricey, but in my town there are no less costly options. Shop on Etsy..better value. I almost hope Michaels goes under so the corporate ###s can suffer, but thats being heartless and I don't want to be like that. I really like several of my co-workers and I WOULD feel bad if they sunk and left people without jobs. Although I can't imagine not wanting to rip people's faces off being a manager at that store. The stress must be insane. Before you complain about shopping there, try WORKING there. I'm not saying a lot of these actions shared were acceptable...but no, we can't do anything about the lines. There are literally not enough of us in the store and some people covering the floor don't know how to run the registers, its not their job description.