CB Car Dealers Mitsubishi Dealership/manufacturer/safety

safety

Lateefah Jones Washington of US

Aug 30, 2023 9:23 am EDT

Verified customer

Featured review

I recently purchased a 2023 Outlander from the dealership in Augusta GA. Since purchasing the outlander I have had issues with the ventilation system in the vehicle releasing fumes in the car. I made Mitsubishi aware of these issues immediately. I was told by the service department that this issue has been one of other owners of the 2023 Outlander but there is no resolution as of now. I have spoken with several associates of the dealership on Peach orchard road in Augusta GA. My initial contact was with Mr. Johnnie the sales person that sold me the vehicle. There was no response from him after two attempts. My second contact attempts was to Mr. James Grooms. Mr. Grooms was responsible for my paper work during the sale of the 2023 outlander. I called Mr. Grooms twice. He assured me twice that he would speak with his manager and get back with on two separate calls. He never returned a call to me. My third and final attempts before reaching out this route was to Mr. Stone. I called and spoke with Mr. Stone on 08/28/2023 @ approximately 530pm. I explained to Mr. Stone in detail the issues that I've been having with the vehicle. I told him that they had taken me out of the vehicle and put into a rental, without a date of resolution. Mr. Stone expressed that he had no knowledge of me having been out the vehicle due to Mitsubishi putting me in a rental. I told Mr. Stone that I had been in contact with Santana (The loan company) and they advised me to reach out to dealership, to take the vehicle back without penalty so that I could purchase something more safe and reliable for my family. Mr. Stone told me that there are others customers with the same issue as mine. He told me that he would call me the next day at 10am once he spoke with his boss about the issue. I never received a call. I reached out to Mr. Stone after not hearing back from him at about 1040am on 08/29. The receptionist answered and told me that Mr. Stone would get back with me in 20 minutes. I have not received a call back from Mr. Stone and it is now 0917am 08/30. I am eager to hear back from someone on the Mitsubishi team that can offer reasonable resolution to this matter. I didn't buy a brand new vehicle to have issues as if I purchased a preowned vehicle.

Desired outcome: Mitsubishi take the vehicle back without financial penalty, so that my family can purchase a different more safe and reliable vehicle.

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Mitsubishi Contacts

Mitsubishi phone numbers

1890 415 161
1890 415 161

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Ireland

8800 200 0525
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Russia

1800 188 161
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Malaysia

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Japan

+1 (888) 648-7820
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United States

+1 (888) 576-4878
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Canada

+44 128 564 7774
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100%
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United Kingdom

+61 130 013 1211
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25%
Confidence score

Australia

+64 800 545 352
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New Zealand

+43 161 0220
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Austria

+33 810 810 871
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France

+49 603 168 960
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100%
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Germany

+39 800 369 463
+39 800 369 463

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Italy

+31 204 056 899
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Netherlands

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+34 902 201 030
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Spain

+46 84 745 400
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Sweden

+90 850 577 2525
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Turkey

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China

+852 27 211 111
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Philippines

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Taiwan

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Thailand

+84 437 665 662
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Vietnam

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UAE

+54 114 003 5714
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Argentina

+55 115 694 2700
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Brazil

+52 50 813 981
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100%
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Mexico

More phone numbers

Mitsubishi emails

personal.information@mitsubishi-motors.com

100%
Confidence score: 100%

Support

Mitsubishi address

6-1, Marunouchi 2-Chome, Chiyoda-ku, Tokyo, 100-8086, Japan

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Nov 20, 2024