Mr Price Group / MRP
reviews and complaints

Hi There

Below issue I have been having with Mr Price, they are now completely ignoring me and not resolving this matter.

This was mail 1 - sent to [protected]@mrpricegroup.com

From: Michelle Laubscher

Sent: Thursday, April 20, 2023 9:12 AM

To: [protected]@mrpricegroup.com

Cc: [protected]@hrpattorneys.com

Subject: FW: MRP MONEY MAR STATEMENT

To whom it may concern

It is with total dismay that I write this email to your company.

I tried linking my profile to MRP card and was told that that my account has been closed. Upon going into the store and investigating what was going on I was told my account was closed via a chat with one of your agents. The person went on to read me the chat that happened between someone and one of your agents (which by the way was supposed to be mailed to me that never happened). I asked what security questions was asked to verify that I was indeed the person that was on the chat and was told only id number and account number. Surely there has to be some security questions asked? A simple check of the cellphone number used to chat would havee verified that I was not the one chatting with your agent. I did not close this account and don’t understand how this account was fraudently closed.

I have a policy on this acccount that I have been paying for years (see below 360 Extended family option) that has also now been closed, which I am reporting to the underwriter of the policy as this is fraud. So what happened to all my premiums paid? I was told that the account cannot be reinsated. I have had this account for years and have been paying for years and now your agents closed my account. Surely there is a written procedure for closing accounts? Otherwise any fraudelant activity can happen on customers accounts as your agents have free rain. I am seeking legal council on this and will be reporting your group to the onbudsman and layig a charge as this is totally unacceptable.

I want to know when my account will be reinstated? Alternatively all my policy premiums paid back? Otherwise I will be forced to lay a fraud charge against your group.

Awaiting your urgent reply,

Regards

Jose Nunes

(Account details below)

YOUR STATEMENT



J NUNES



PO BOX 2144

VANDERBIJLPARK

1900



CREDIT AVAILABLE: R 9 429,00

THIS MONTHLY INSTALMENT: R 140,00

OVERDUE: R 81,20

MINIMUM DUE THIS MONTH: R 221,20

PAY BY DATE: 2023-03-31

CREDIT LIMIT: R 9 650,00

ACCOUNT NUMBER: [protected]

TRANSACTION INCL FROM: 2023-02-08 TO: 2023-03-07



YOUR SPEND

DATE TRANSACTIONS AMOUNT

BALANCE BROUGHT FORWARD R 102,30

2023-03-07 SERVICE FEE R 16,50

2023-03-07 CUSTOMER PROTECTION PLAN OPT 3 R 14,90

2023-03-07 LOST CARD PROTECTION R 6,50

2023-03-07 360° EXTENDED FAMILY OPTION R 81,00

CLOSING STATEMENT BALANCE R 221,20

CREDIT AVAILABLE R 9 429,00

This was the reply from Mr Price as well as my 2nd Mail to them

From: Michelle Laubscher

Sent: Friday, April 21, 2023 10:56 AM

To: Mr Price Customer Care

Subject: RE: Query Resolved - FW: MRP MONEY MAR STATEMENT

This is not resolved

Hi There

What exactly does this chat prove? It only says user on the chat and not the account holders name? and no security questions to verify identification was ask. Which number was used, I guarantee you that it is not my cell number registered on this account.

I guarantee you I was not the one communicating to you on that chat line and the burden of proof is on your company as I am going to file a formal charge.

Where did I give you a written mandate to also cancel on my behalf a policy I have been paying premiums on? Where is my years of premiums paid, is Mr Price going to refund me as I am also contacting Guardrisk on this.

Where was the sms of the account closure sent to as mentioned in ur chat (you are using as proof)?

You also refer to me as Michelle Laubscher below, the account holder is Jose Nunes (already there is a confusion , so I can clearly see how dangerous it can be giving junior operatives access to customers accounts and personal info) and this is just an email I used to mail you. You guys are committing fraud as you are nilly willy cancelling accounts and giving out personal info.

I need this matter escalated to a senior operative as your answer does not make sense and irregularities occurred on my account which is a criminal offense.

I will not be waiting another 24 hours for you to come back to me as I have now waited long enough and given you enough time to resolve this even after fraudulent activity is recorded on my account.

Will wait for an urgent reply

Regards

Jose Nunes



From: Silindile Nzuza

Sent: Friday, April 21, 2023 9:49 AM

To: Michelle Laubscher

Subject: FW: Chat conversation

Hi Michelle Laubscher,

Silindile Nzuza here from Team Mr Price Money.

Please see attached chat conversation as proof of your request for account closure.

Unfortunately, we cannot reinstate limit on a closed account. If you would like to open an account again in the future just head to your nearest MRP store or apply online at mrpmoney.com.

Regards

Agent

Silindile Nzuza

Customer Service Representative

T:

E:

W: http://www.mrpricemoney.com

I have been an active Mr Price account holder for many years now, and never missed any payments. I deem myself as an important client of this group, well so I hoped. With doing many purchases on my account with no problems, I was refused to be assisted at Mr Price Paarl Mall on the 1st of May 2023. Reason was that I did not have an ID document. Moments earlier I made a purchase at Mr Price Sport in the same center, with no problems, and to be honest, in all the years having this account, I have never been asked to show an ID document when making a purchase. My signature is at the back of the card, and this is usually verified.

If this is the procedures, where was this communicated, the store manager response to me was, "All costumers know this", well not me!

Further to this extremely rude store manager, I showed my Driver license, and the transaction was done. My signature on the receipt was "Yes", I mean really, you need to have an ID, but the signature is not verified? They did not even look at my drivers license. Did not verify anything.

I am so disgusted in my experience at this store today. Should I not receive a suitable response showing me that Mr Price valid their costumers, I will close my account.

I opened an account and was offered a sim card which will be loaded by airtime and data for R79, after a week I lost my simcard then I went to Mr price Tonga mall to report, they made call for almost hour and half waiting to be assisted that time was 8 months pregnant I ended up give up on waiting. Okay after delivery I went back to hold on that long waiting phone call never get assisted again, on the 3rd attempt the shop assistant just told me that am wasting my time no one will pick up my call in head office because they are always busy, the R79 is always on my monthly installment while is about 12 months without using that simcard. Please help me cancel the simcard contract or closing the account am unemployed R79 a month is too much for something not even using

To whom it may concern I am a value paying customer at your branch on the 18th June 2023 at 12:15 I went to the Mr Price store and asked the supervisor to put me through to customer care regarding a query on my account which she blissful assisted me on the call I spoke to a Prashanthan Parumnandtha

Customer Support Representative I inform him I want to close my account he wanted to know Why? And I still owe money which I wanted to settle

Then he begin to be rude and arrogant and I inform me its my right to asked questions regarding my account and said I still owe R6000.00 and sent me 5 emails and just asked me to give the phone to the consultant he I gave I to the supervisor which he told her she doesnt know how to do her job how can you be sooo rude over the phone with someone you dont even know and arrogant.

Good day I went to Mr price in silverton to buy some clothes but when I got to the till the electricity went and they told me that I have to come back another day as they don't have back up and that they'll be closed at 2 o clock. The store has been here a very long time so how come they don't have backup for situations like loadshedding because surrounding shops have then.

n 2019, I took out a contract with MRP mobile. This contract ended in 2021, and I settled the entire balance in May 2021 (Amount R1971), at the Westwood branch in Durban,KZN.

According to the staff at Westwood Mall in Mr Price, all was sorted. It even reflects on my bank statement for that month as it was a card payment paid directly to the store under the account. Last year, when checking my credit report I noticed that the account was showing up as a Nimble account, meaning that it was handed over. I have contacted Nimble to query this multiple times, and each time after sending the proof of payment, there was just a response to say feedback will be given, yet nothing has been done to date. I first spoke to Madimetsa at Norman Bisseett in July 2022, and then to Nicole in March this year. I've also spoke to Mr Price call centre which was no help at all, but rather very rude and arrogant towards me. They keep saying they cannot do anything as the account was handed over. I asked them to send me a statement or settlement letter as they have informed me that the account is showing as paid but handed over. At Mr Price, I have spoken to Portia and Nadia and both of them refused to help even after I explained that Nimble informed me that there was no update from them stating I have paid the account.

I did buy a shirt at MRP Kalahari mall and when i was at the till the lady tell me to get a item for the same price so that i can get it free so i did i asked her can i exchange it if its not right she told me yes i must just bring the other item with me she didn't tell me before the promo ends so on the 23th of March i take the item back with both my products as the lady told me and now at the tills they told me i can't give it back so i want to know what must i do with this item now that i can't wear why are u not communicating with the customers the right way saying when the promo ends and when they can return items now i have something with me i can't wear the service is so poor at that store 1 cashier at the till with a lot of people in a line

I have an account with Mr Price and ecer since i opened the account i have been paying my monthly instalment the way i should. I then lost my job but i still tried to pay my account and then last year i skip October and if i'm not mistaken and September i then made payment at the begging of November they then called to make an arrangement of my next payment and i agreed with them that i will pay at the end of November but just before the end of November i received an sms that i was handed over to attorneys, i asked myself why couldn't they have waited until the end of the month to see if i live up to my promise. I then got a call from one of the call agent who was rude and refuse to accept the amount of money i was willing to pay

On 13 February 2023 Myself MR LD Lakey went to Mr Price store at Westgate mall Mitchell's plain Cape Town to purchase clothing items

At about 15pm
My wife and 2 older daughters entered the store but myself and my 5 year daughter were refused entry and I inquired to the security who was a Ms Nonkangeleko Ntsika standing at the front entrance why
She said my baby girl is having an ice cream in her hand and is not allowed in the store
I asked for the lady manager who later came and I asked her why we can't enter because of a baby ice cream in my 5 year girl's hand
The store manager said it's not their policy as she doesn't know why the security did that
The security lady responded, we do it at all the stores
This is so embarrassing for me as a citizen and brings me back to times of racism and judgment and my child suffered discomfort being without her mother
Your store is distasteful and in a new South Africa your policies are offensive and disgusting
I will never want to shop at any of your stores for support after more than so many years of being a customer

I have not agreed to this, I have numerous times begged the company to remove this, I received a sms on 8 February 2023 stating this will be resolved in February as apparently regardless that I did not ask for this, and it was forced on me without my approval, I have to allow a 31 day cancellation period. So upon checking my statement today, I see the funeral plan is still there, please what more must I do to resolve this illegal plan forced on me.

I have been calling Mr Price for almost a month now because i want to cancel the mobile subscription service and iam being sent from pillar to post with no help . They make me provide them with my information and then they claim to put me through to the relevant person only for that relevant person to put me through to the RELEVANT person and the whole time they keep making me repeat my info only to be put through to a relevant person who never picks up at the end.

I rEALLY REGRET AGREEING TO THEM ACTIVATING THE SIM CARD . Now it seems like Mr Price does not want me to cancel the use of the sim card which forever does not have network , even when they told me i can cancel anytime.

I went to Mr Price Sport Tygervalley on Saturday 31st December 2022 at approximately 13:20. When I entered the store, I had my phone, wallet and car keys with me.

I took a basket and put my phone, wallet and car keys inside the basket. I proceeded and took a shorts and sport bras that were displayed in the front isle. I put these items in my basket. While I was busy a lady staff member came and asked if I needed any assistance to which I answered, “I’m fine”. She then advised that they are currently having a sale. I then asked what’s on sale and she pointed at the various sections. Whilst we were talking, I realized the basket handle was broken, to which she gladly assisted as she fetched me a new basket. She put both baskets on the floor and transferred the items to the new basket. While she was doing that she asked if I saw the R10 bags on sale and I asked her to show me. She pointed at the bags and then immediately said let me show you where they are. She handed me the basket whilst on our way.

When we got there, I saw a laptop bag for R10 and grabbed it and put in my basket. I also saw a black gym bag for R50 which I also took. She then advised that there is a nicer one also selling for

R 50. She kept it aside for herself, but she thinks it is a better fit for me and that she will fetch it. She came back with the bag, and I really liked it, so I took it. I thanked her. I then walked towards the fitting room, when I saw shorts and I took two sets of sizes and put them in the basket. When I got to the fitting room, I was told to take the items I will fit, and they cannot exceed 6 items. I then reached inside the basket for my belongings, my car keys first, I got them, I also took my wallet and when I reached for my phone it wasn’t there.

I removed all the items from the basket and my phone wasn’t there. I immediately proceeded with my basket to the lady that was assisting me and asked her “Where is my phone as you were the only person who touched my items while swopping baskets for me” she said she doesn’t know!

The Assistant manager came and asked if I lost my phone I said YES, he asked which one, I told him an IPHONE 14 Plus and he was stunned and said “This cannot happen, it is now a second iPhone in 1 week “implying that there was another phone lost in the same shop within a week. He then asked for my number so he could call it, at that moment the lady that was assisting me, said she also has an IPHONE, she will fetch it to help me track my phone and she ran to the back. While she was gone, one of the male staff members called my phone it rang once and went to voicemail, when he called it again it went straight to voicemail. The Assistant Manager came with an IPAD to assist with tracking my phone. While we were busy doing that the lady that was assisting me came back without her cellphone that she supposedly went to fetch, and she said she doesn’t have data.

The lady who was assisting me requested for my alternative number as she said she knows people that can track IPHONE. She will help me, so I gave her my work cellphone number.

The Assistance manager and the two staff members helped to track my phone and it was offline on iCloud.

I, then went to iStore at Tygervalley mall so that they can track it from their side, but they couldn’t as it was switched off, and I asked them to lock it as it has been stolen.

I went back to Mr Price sport Tygervalley so that I could ask management to search her, due to the fact she was the only person that engaged with me whilst in the store till the moment my phone was gone. When I got there the Assistant Manager and some staff members informed me that they are suspecting her as they saw that she was with me the whole time, however I was told that she went on lunch, at that time I received a notification on iCloud that my phone has been found, meaning the phone was switched on again which happened while she was no longer at the shop.

I tried calling it and it was ringing. When I tracked the location, it was now in Cape town CBD near a cellular repair shop according to the map. During this time, whilst all this was happening, she called me and said I should urgently send her my phone details: The IMEI number and the iCloud login details. According to her the person whom she knows would track it was waiting for those details.

I had put her on loudspeaker as I was with the store management. I told her I don’t know those details and she said when I get home, I should take a picture of the box with IMEI number urgently. I said OKAY and she hung up, she further sent me a WhatsApp message requesting my phone login details so she can track it at her capacity.

Store Management took my contact details and said they will investigate and give me feedback.

Later in the day when I checked the number that she texted me with on WhatsApp and found out that she is using business WhatsApp for selling clothes and iPhones.

From there she never texted me again, I only keep receiving spam links requesting my phone login details.

I escalated that information to the store management as for me this was appalling.

I was shocked to be informed that there’s no footage as there are no security cameras at the store.

I met with Mr. Price sport Tygervalley Area manager a week later, since then I have not received conclusive feedback as to how this matter will be resolved. I’m informed they are investigating only when I follow up and it’s almost a month since the incident happened.

The last time I checked she never came back to work after the incident, and I feel that by me entering their store I put myself at risk, in actual fact all customers are at risk when entering that store.

I need my phone replaced and Mr price sport Tygervalley should be accountable and hold principle as this was done by their employee while on duty inside their shop where I as a customer should be safe.

As per the area manager the matter was escalated at head office and to date I have not received any feedback. The area manager does not answer my emails anymore and my calls are not picked up.

Horrible online shopping service. I have purchased an order 2 months ago without delivery of the items. I have waited on multiple days for a courier to deliver an item only for no one to pitch. I have called the customer service centre over 5 times without the issue being resolved. Really horrible experience and have lost faith in the Mr Price group

I bought 2x cricket balls from Mr price sport Richards bay now and the one ball was R79.99 the other ball price is scratched off but you van still see it is R79.99.bar code is the same. The manager helped me and said that she will not give me the one ball for R79.99 because on the system it is R99.99. She was rude and was not interested in to what i had to say and she raised her voice at me and even when i said that she was raising her voice at me she then shouted to the customers behind me am i raising my voice at him. That is not how a shop manager must act.i am the customer and it is not my fault the price says R79.99 and both balls is exact the same and bar code is the same.how does it work that i must pay 2 different prices for the exact same thing.

I placed an order with Mr. Price mid- Jan and expected a delivery on the 30th of January 2023 to Bryanston, Sandton. I did not receive the parcel however, received an email stating that my parcel has been delivered. The delivery address on the parcel was different to the billing address, and I made sure that I differentiated that on the order details. However, the details on the package were not as I has entered them when I got the small bit of feedback back, which wasn't helpful at all. I queried for 2 weeks about this matter with Mr. Price via email, Whatsapp self-service and calls. I was told that the parcel was with the courier company and that Mr. Price was waiting for an email confirming the delivery details. I then was informed of the delivery company used, which was Fastway Couriers. I was then told that my parcel was delivered to the wrong address.

3 weeks later and I still do not have my parcel and nothing is being done to rectify the mistake. I am so disappointed in Mr. Price and how they have handled everything on their side so much that I have had to go to extremities to investigate this case whereas I had placed the order with them. I feel that my case has not been taken very seriously with high priority. This whole mess has made me unwell because of all the stress I have gone through trying to get to the bottom of this.

In Nov we were called out by Delon from PNP shopfitters Durban, to assist with a emergency at MRP, Tubatse mall Burgersfort, Limpopo. We went out several times and then Delon start lying to us and hide away. We are now feddup with this and the are manager, customer care and head office is unreachable. Now after months we are not paid for this work.According to Vickey, [protected], the owner of PNP fitters, they have the national contract for roller shutter repairs. I need urgent steps to be taken against that company and need my payment ASAP. I have done the work for MRP, and if you do not pay me, I am going to the shop, remove my items and close the shop that you cannot trade anymore.

I ordered two items from Mr Price Home, which were delivered in two separate deliveries, a shelf unit and a 2-Step Ladder.

The Shelf unit was delivered in good order.

On opening the second package (Delivered 28/12/2022), instead of the ladder, there were two frames. I emailed customer service, and requested the collection of the incorrect package(Collected 10/01/2023) by FedEx

On following up on the the Step Ladder, via email, Whatsapp and the Call Centre over numerous days, the warehouse refused to deliver the ladder or refund me.

I visited a Mr Price store at the dobsonville shopping centre branch wanting to do an exchange and I was told I am not allowed inside the store because I was wearing school uniform, one of the ladies that works there was always very read and distasteful. I don’t know if this means that people in school uniform steal compared to those not in school uniform.

I bought 2 mobile devices from Mr Price, one was for a driver at work and the other for baby carer at home. Carers phone kept freezing and shutting down within few months, drivers' phone is fine so far. I called customer services several times and was told to email the details to them. I supplied everything, was told to take to shop bought it from, as am no longer in Gateway area eventually told to take to our local shop Liberty Mall which I did, told them I did not want a repair wanted a refund, but they insisted it has to be sent in to be inspected and reviewed. No one called I chased several times, but Eugene (dept supervisor) was always out, no one wanted to assist & left messages. NO RESPONSE. Went into shop in December he out, is never there, was told he called me several times which I don't think they ever did, possibly my phone spammed their number which I saved so it would not do that, to date no call. I have emailed customer services who have told me an area manager will call liberty mall and respond. STILL NOTHING.

I JUST WANT MY MONEY / REFUND PROCESSED. THEY HAVE THE PHONE BOX & EVERYTHING. BUT NO ONE IS DEALING WITH THIS!
PLEASE ASSIST.
From: pmb.[protected]@gmail.com
Sent: 06 February 2023 08:21
To: [protected]@mrpricegroup.com; 'Mr Price Customer Care'
Cc: [protected]@mrpricegroup.com; [protected]@mrp.com; [protected]@mrpricegroup.com; [protected]@mrpricegroup.com; 'Mr Price Customer Care'
Subject: RE: PLEASE RESPOND: URGENT: FW: Mobile phone purchase / return
PLEASE FORWARD THE MANAGERS DETAILS FOR THIS URGENTLY!
From: pmb.[protected]@gmail.com
Sent: 23 January 2023 12:19
To: [protected]@mrpricegroup.com
Cc: [protected]@mrpricegroup.com; [protected]@mrpricegroup.com; [protected]@mrpricegroup.com
Subject: FW: PLEASE RESPOND: URGENT: FW: Mobile phone purchase / return
Importance: High
STILL NO RESPONSE ON THIS FROM YOU EITHER… THIS IS BEYOND ACCEPTABLE AND WOULD LIKE A MANAGERS CONTACT DETIALS IMMEDIATELY TO RESOLVE
From: pmb.[protected]@gmail.com
Sent: 12 January 2023 12:19
To: 'Mr Price Customer Care' ; [protected]@mrp.com; 'Mr Price Customer Care'
Cc: [protected]@mrp.com; [protected]@mrpricegroup.com; [protected]@mrp.com; [protected]@mrpricegroup.com
Subject: PLEASE RESPOND: URGENT: FW: Mobile phone purchase / return
I STILL HAVE HAD NO RESPONSE AND AM TIRED OF CHASING EVERY DEPARTMENT ON THIS…
PLEASE RESPOND!
From: Mr Price Customer Care
Sent: 31 January 2023 08:37
To: pmb.[protected]@gmail.com
Subject: Re: Contact Submission From Mr Price Group Website
Hi Pmb.faw,
Sthembile Gumbi here from Team Mr Price
Please note the area Manager and the store they will be in contact with you with assistance in resolving this issue
Have an awesome day further and shout if there is anything else we can help with :)
Sthembile Gumbi
Customer Support Representative
Mr Price
http://www.mrpricegroup.com

From: pmb.[protected]@gmail.com
Sent: 09 January 2023 11:42
To: 'Mr Price Customer Care' [protected]@mrpg.com Cc: [protected]@mrp.com
Subject: URGENT : FW: Mobile phone purchase / return
Good day
I have been calling, emailing and chasing to resolve this for months please assist!

I took phone into Mr Price Liberty Mall store in PieterMaritzBurg in October after was advised I could do so, the gentleman I dealt with was Eugene Willemse from the mobile section, he advised it must be sent in to be checked and would take several weeks - minimum 3 weeks and would contact me thereafter. I did advise I would not take phone back if needed repairing as we purchased a NEW product, but he said it was protocol & must be sent in first, I guess to ensure that we did not damage it in any way first? Vodacom Repairs slip: 1839554, attached my receipt provided previously to customer care and the shop.
We purchased 2 of same devices together, our driver uses other one which has had no problems. This one however has been problematic from start, kept freezing, shutting down and needed to be rebooted over and over, I contacted Mr Price customer care to advise we want to return phone and after several emails you advised I could take to the Pmburg shop as I was not in Durban Gateway area.
At Mr Price Liberty Mall, Eugene
I did not hear back from him and kept calling in to chase up, during a very busy work period but he was never available or off work and left messages. I spoke to a Krielin who said would chase him to call after he returned. After hearing nothing I went in to store after Christmas to check (I had an op early December so was out of action for few weeks) and again he was not in, however Krielin was who advised Eugene had tried to call but the number was spammed & blocked on my phone so did not pick up his calls. I said he should have emailed us as they had this detail also? I told him I just want refund processed. He tried to call Eugene but there was no reply and if he was on leave, I did not necessarily want to disturb him but was assured he will call when he returned and have not heard anything from him. I saved their number as Mr Price on my phone to ensure it did not spam him again, but to date have not had any calls from him, they have my email address and can also whatsapp but took steps to ensure his number was saved but nothing?!
I realise this is a busy period for the stores, but this has been months of having to chase & checking in which should not be my responsibility and very disappointing!
This has taken long enough now and would like to process refund without further delay, the store has the phone with the box etc. I will NOT accept a phone back that has issues when I paid for a new one, please arrange to refund this asap as our worker has had to do without a phone who takes care of babies and requires a phone! This needs to be resolved now as has taken months!
Please action and finalise!
If this cannot be done through your services or help lines then please forward me the managers details to resolve & authorise a REFUND!

Regards

Giselle
From: Mr Price Customer Care
Sent: 19 September 2022 16:04
To: pmb.[protected]@gmail.com
Subject: Re: FW: Mobile phone purchase / return
Hi Giselle Sykes
I trust you are well,
Noma Ndwandwe here from Team Mr Price
Please be advised you can take the phone into a nearest Mr Price store with your proof of purchase so they can assist further.
Have an awesome day further and shout if there is anything else we can help with :)
Noma Ndwandwe
Customer Support Representative
Mr Price
http://www.mrpricegroup.com
I WAS TOLD THAT ITS AN INSURANCE CLAIM WHICH I DEALT WITH THEM AND THEY PASSED ME BACK TO CUSTOMER CARE SAYING IT WAS A WARRANTY CLAIM NO A FAULT FOR INSURANCE.
On Mon, 19 Sep at 8:29 AM , Pmb.faw wrote:
Good morning
Please advise re the email sent on Friday asap.
Mr Mthethwa please can you follow up to ensure a response is made?
Thank you
Regards
Giselle
From: pmb.[protected]@gmail.com
Sent: 16 September 2022 08:51
To: [protected]@mrp.com
Subject: Mobile phone purchase / return
Importance: High
Good day
Your head office has given your contact details to deal directly with your store where we purchase item.
We purchased 2 Samsung A3 Core phones at your Gateway Store in June.
The one phone is not working and has given constant problems since purchasing and we have rebooted it several times which we would like to return please. The other one which is used by our driver seems to be ok for now.
I have attached the receipt of the purchase and details.
We however live in Pietermaritzburg so not easy to come into Gateway can we take this into the Liberty Mall in Pietermaritzburg?
Please advise on the protocol on this return thank you.
Regards
Giselle Sykes
PMB Fence & Wall

Good day,

Firstly I went to the Mall of Africa branch, the staff are terribly rude and unhelpful. Almost as if one should be grateful that they are doing their jobs.
Both of the TV units I wanted that were on show were not available, why are they on display if there is no stock. I was then told the Cresta branch has 3 units, I have called both numbers listed for them, constantly engaged. I then resorted to using the WhatsApp service which is a complete waste of time too, apparently they are experiencing "high volumes of chats" and 20 mins later, no response.
Customer service in store and online is horrid. Fix your customer service urgently, you are going to lose customers, but Mr Price and their staff seem to be so well off they don't need to make sales.