CB Satellite and Cable TV MultiChoice Africa / DSTV refund for paying on the wrong dstv multichoice account

MultiChoice Africa / DSTV review: refund for paying on the wrong dstv multichoice account 13

Sihle Funeka of US

May 15, 2017 3:55 am EDT

Review updated: Nov 15, 2023

Resolved

Replied

Featured review

i paid for 2 dstv compact accounts(R 365 + R 365 = R730) on the wrong multichoice account, using my internet banking, the money was transferred to DSTV multichoice ABSA account: [protected] instead of [protected], and i requested my bank (CAPITEC) to reverse the payment but they said multichoice did not grant the permission to reverse, so i had to make another payments for these 2 accounts and contacted DStv on the 29th of April and again on the 5th of May for a refund but no feedback has been given to me since then, i have provided them with all neccessary documents (proof of payments as well as bank statements). Please intervene

MultiChoice Africa / DSTV response

May 15, 2017 9:58 am EDT

MultiChoice Africa / DSTV customer support contacts

Phone numbers

+27 11 289 2222

+27 12 422 2222

Address

144 Bram Fischer Drive, Randburg, ZA

Website

www.multichoice.co.za

File a complaint Write a review

View all MultiChoice Africa / DSTV contacts

Dear DStv Customer,

Thank you for making an enquiry.

We apologise for any inconvenience caused.

Kindly forward us the following as well as your customer number in order to quickly assist with your refund request:
• Proof of payment
• Bank statement
• Id copy

Your soonest response will be highly appreciated.

Should you require further assistance with regards to your DStv account, please contact us on 011 289 22 22.

Thank you for your continued support.

MultiChoice Africa / DSTV response

Apr 02, 2021 11:47 am EDT

MultiChoice Africa / DSTV customer support contacts

Phone numbers

+27 11 289 2222

+27 12 422 2222

Address

144 Bram Fischer Drive, Randburg, ZA

Website

www.multichoice.co.za

File a complaint Write a review

View all MultiChoice Africa / DSTV contacts

Good day,

Hope you are well. May you kindly send and email to help@dstv.com and please provide us with your contact number and customer number so that we may give you a call to help resolve the issue.

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

13 comments

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Oceanwater Motha

Middeburg, ZA

1 comments

Oceanwater Motha of Middeburg, ZA

Mar 03, 2021 6:55 pm EST

Hi, I need help on the 02 January 2021 I paid the money to the MultiChoice Absa account but they didn't receive any payment, then I was supposed to pay again.i tried sending emails to MultiChoice, so please help me get my money back please. I don't know what went wrong.

Lavinne

Klerksdorp, North West, ZA

1 comments

Lavinne of Klerksdorp, North West, ZA

Jun 04, 2021 2:43 am EDT

Good day I accidently paid R4500 into my multichoice acc instead of R450, kindly urgently assist me with a refund. I still have debit orders that need to go off on my acc.

Katlegoo

Thabazimbi, ZA

1 comments

Katlegoo of Thabazimbi, ZA

Aug 06, 2021 10:11 am EDT

Verified customer

Hi there I pay my account at Thursday late R530 an o Friday I payed R550 so I need refund of R530 back my id number [protected]

Ntaando

Durban, KwaZulu-Natal, ZA

1 comments

Ntaando of Durban, KwaZulu-Natal, ZA

Sep 14, 2021 9:17 pm EDT

Verified customer

Hi I accidentally paid an extra amount on my account of R4180 instead of R418 and I’ve emailed you guys my proof of payment, but I’m only getting automated replies email, please assist.

Phophi

Vereeniging, ZA

1 comments

Phophi of Vereeniging, ZA

Apr 08, 2022 5:27 am EDT

I paid MultiChoice R1502.99 how can I get my money back plz

Xoliswa Noxolo

1 comments

Xoliswa Noxolo of US

May 10, 2022 3:14 pm EDT

I been trying to get my refund back I did all they requested but it seems like it's not enough, I even went to dstv maponya the lady she was my last hope I gave her all the paper that they want still it's not enough .I just received an email that you want prove of payment ,I Don't know what more you want

Unathi Mzimba

East london, ZA

1 comments

Unathi Mzimba of East london, ZA

Sep 17, 2022 7:29 am EDT

Verified customer

Good Day I accidentally paid extra money to multichoice I dont know how much money o have spent calling them but each time I call they want different docs which I sent like bank statement when I emailed it they said they dont want it they want proof of payment which I sent again when I called they requested I'd I emailed It now when cal customer care and ask details for their finance dpt they say they dont know it. Please assist I am so tired and frustrated as the money was meant for something else

Neo Ramohlale

1 comments

Neo Ramohlale of US

Nov 15, 2023 1:30 pm EST

Verified customer

Replying to comment of Unathi Mzimba

Did you manage to get finance dept contact details?

Tylene

gauteng, ZA

1 complaint

1 comments

Tylene of gauteng, ZA

Nov 01, 2022 1:50 am EDT

Verified customer

Good day i would kindly like to advice people what is happening here, they is a dstv WhatsApp number that we usually use to pay the dstv which is the easiest way to pay through debit, what they do is when you are done giving away your bank details for debit approval, they take your details and use it to pay other account that goes to the shop and take cash. my experience was i got a notification that they debited money from my capitec account and paid the account that was not Mine, when i went to ask for my money back they said M Choice does not refund money i went to capitec tried to reverse it they say they can't the only thing they can do it stop the debit meaning i have lost all my money to an account i dont even know,they is a fraud that is happening and sad thing is M choice dont even care about their customer.

Boitumelo Bee Mohlasedi

1 comments

Boitumelo Bee Mohlasedi of US

Dec 03, 2022 5:20 am EST

Good day

I have sent documents for a refund as i paid Dstv 3 times because the app was giving me issues send documents to their email but still no feedback i have to get R1088,20 refund, please help.

Obakengmegelane@gmail

Johannesburg, ZA

1 comments

Obakengmegelane@gmail of Johannesburg, ZA

Dec 17, 2022 7:45 am EST

Verified customer

I paid 250 and nothing happened i want my refund

Mutavhap

Bloemfontein, ZA

1 comments

Mutavhap of Bloemfontein, ZA

Aug 18, 2023 5:35 pm EDT

Verified customer

My name is Patricia I acidentaly paid R6200 to multichoice account on February 2023 and I send all the documents that they ask but even today I'm not yet get my money back

Please guys help me to get my money back.

When I called them on Monday last week they said was processed on the 21 of July their still waiting for the second person and third person to approve and process it

This is totally unacceptable because its my money i don't owe them as I'm paying my mom and my account each and every month

Mamosiuwa

Welkom, ZA

1 comments

Mamosiuwa of Welkom, ZA

Oct 25, 2023 1:39 pm EDT

Hi I did paid 1750 eccidentaly instead of 175 can I please be refunded?

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MultiChoice Africa / DSTV Contacts

MultiChoice Africa / DSTV phone numbers

+27 11 289 2222
+27 11 289 2222

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Johannesburg

+27 12 422 2222
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Pretoria

+27 31 710 2222
+27 31 710 2222

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Durban

+27 21 508 2222
+27 21 508 2222

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Cape Town

+27 41 395 2222
+27 41 395 2222

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Port Elizabeth

+27 51 503 2222
+27 51 503 2222

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Bloemfontein

+27 11 289 3000
+27 11 289 3000

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MultiChoice Africa / DSTV emails

help@dstv.com

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MultiChoice Africa / DSTV address

144 Bram Fischer Drive, Randburg, South Africa

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Nov 18, 2024